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2021

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Assessing Faculty Perceptions Of A Guided Pathways Model, Lesley Lynn Zimmerman-Cooper Jan 2021

Assessing Faculty Perceptions Of A Guided Pathways Model, Lesley Lynn Zimmerman-Cooper

Graduate Research Theses & Dissertations

Since the inception of the guided pathways model in 2015, most related research has focused on the interconnecting processes and practices that lead to student persistence and completion. While the processes and practices are the basis of the model, scholars acknowledge that the model's human capital and change management components are just as significant. An institution must have a majority of its faculty and staff engaged in and excited about shifting to guided pathways for the model to succeed and be sustainable. Buy-in across the institution, but especially from faculty, is essential to the model's overall effectiveness.This qualitative case study, …

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The Student Experience With Success Coaching As A Retention Initiative, Lisa Richardson Jan 2021

The Student Experience With Success Coaching As A Retention Initiative, Lisa Richardson

Graduate Research Theses & Dissertations

Community colleges have recently begun supplementing nonacademic support services with student success coaching to increase retention. While preliminary research indicates that coaching may positively influence student retention, little is known about the student experience with coaching. The objective of this dissertation was to understand how students perceive participating in a structured coaching relationship in the Coach2Success (C2S, a pseudonym) program as influencing their persistence at Midwest Community College (MCC, a pseudonym). Data for this qualitative case study was collected via semi-structured interviews and document analysis. Interviews were conducted with 11 student participants in the success coaching program who had been …

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The Impact Of Cultural Competency On The School Improvement Process: A Phenomenological Study, Michelle Dekam Palmieri Jan 2021

The Impact Of Cultural Competency On The School Improvement Process: A Phenomenological Study, Michelle Dekam Palmieri

All Graduate Theses, Dissertations, and Other Capstone Projects

Schools have undergone a multitude of reform in recent decades, most based on American educational accountability structures and policies. School improvement efforts have taken on a variety of forms. Despite the intensified pressure for improvement, there has not been an increase in our nation’s student achievement. In fact, racial inequities in academic performance continue to grow. As the students in our public educational systems continue to become racially, culturally and linguistically more diverse, educators need support and training to become culturally competent and racially conscious. Developing cultural competency is not a quick nor simple feat, yet there are countless research-based …

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Development Of Palestinian Social Work In Israel: The Formative Years (1968–1982), Ibrahim Mahajne, Anwar Khatib, Arnon A. Bar-On Jan 2021

Development Of Palestinian Social Work In Israel: The Formative Years (1968–1982), Ibrahim Mahajne, Anwar Khatib, Arnon A. Bar-On

The Journal of Sociology & Social Welfare

Based on primary and secondary sources and interviews with Arab social workers employed in welfare bureaus during the time under review, the article describes the development of Palestinian social work in Israel in its formative years (1968–1982). The primary finding is that this development took place under a "policy of contempt" towards the Palestinian community's needs. The authorities acknowledged these needs but perpetuated a discriminatory allocation of resources in meeting them compared to Jewish Israelis and disregarded the society's narrative by maintaining a dual welfare system: one for the country's Jewish citizens and a lesser one for their …

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Discourse Of Renewal: A Qualitative Analysis Of The University Of Montana’S Covid-19 Crisis Communication, Haley Renae Gabel Jan 2021

Discourse Of Renewal: A Qualitative Analysis Of The University Of Montana’S Covid-19 Crisis Communication, Haley Renae Gabel

Graduate Student Theses, Dissertations, & Professional Papers

The COVID-19 pandemic has proven to be a public health crisis that has affected lives and impacted organizations across the world. The pandemic has interrupted student learning and threatened universities nationwide. Crises are trying times for organizations, and when faced with a crisis, an organization has an obligation to keep its members informed; therefore, it must carefully choose how to respond and communicate about the crisis. This study uses discourse of renewal theory as a lens to analyze the University of Montana’s communication about COVID-19, studying 37 pages of university emails and documents on the university website. Results indicate that …

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Counseling System Documentation And The Relationship Between Treatment Plans And Client Outcomes, Moraima N. Frangiosa Jan 2021

Counseling System Documentation And The Relationship Between Treatment Plans And Client Outcomes, Moraima N. Frangiosa

Walden Dissertations and Doctoral Studies

The purpose of this qualitative study was to provide a method for evaluating counseling services delivered to patients during treatment. The evaluation of the study required the use of methods that are repeatable and effective that would allow a clinic to continue using them over time to grow a database of valuable information about counseling and patient outcomes. The new database would allow the clinic to change counseling methods and approaches of delivery to promote organizational change. The evidence-based practice (EBP) for counseling therapy would encourage the connection between public administration and public policy in the health care system. Public …

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The Perceptions Of Bank Employees On Performance Target, Yusuf Abubakar Ibrahim Jan 2021

The Perceptions Of Bank Employees On Performance Target, Yusuf Abubakar Ibrahim

Walden Dissertations and Doctoral Studies

AbstractPerformance target is one of the tools of performance management used to influence bank employees’ performance in the Nigerian banking sector. Bank managers may have exerted pressure on employees due to recent pressure in Nigeria’s economy, which has a reciprocal effect on Nigeria’s banking sector. The research problem addressed issues related to performance targets, disparity in job satisfaction, and stress-related issues in the workplace. The purpose of this qualitative phenomenological study was to explore the lived experiences of workplace-related stress of permanent bank employees working under the current performance targets in the Nigerian banking sector. The research questions focused on …

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Emotional Self-Awareness Strategies Public Sector Managers Use To Reduce Voluntary Employee Turnover, Andrea D. Mason Jan 2021

Emotional Self-Awareness Strategies Public Sector Managers Use To Reduce Voluntary Employee Turnover, Andrea D. Mason

Walden Dissertations and Doctoral Studies

Retaining experienced and knowledgeable employees is a challenge for public sector managers. Voluntary employee turnover is problematic for leaders in the public sector because their organizations incur increased costs of recruiting and training new employees who replace those who leave. Grounded in Goleman’s theory of emotional self-awareness, the purpose of this qualitative single case study was to identify and explore public sector middle managers’ strategies for using emotional self-awareness to reduce voluntary employee turnover. Participants were five public sector middle managers with a minimum of 3 years of experience in their current position who used emotional self-awareness to reduce voluntary …

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Crisis Management Strategies For Sustaining Organizations During A Crisis, Parisnicole Payton Jan 2021

Crisis Management Strategies For Sustaining Organizations During A Crisis, Parisnicole Payton

Walden Dissertations and Doctoral Studies

Public relations directors often lack crisis management strategies to maintain an organization's reputation following a crisis to ensure continued profitability. Public relations directors who better understand crisis management strategies may benefit their organizations by improving crisis prevention and recovery while maintaining organizational reputation and profitability. Grounded in situational crisis communication theory, the purpose of this qualitative multiple case study was to explore crisis management strategies that some public relations directors use to maintain an organization's reputation following a crisis to ensure continued profitability. Data were collected using semistructured interviews with three public relations directors from Upper Manhattan, New York, supporting …

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Reducing The Readmissions Through Multidisciplinary Rounds In Older Adults, Fatima Rajapathy Tisseverasinghe Jan 2021

Reducing The Readmissions Through Multidisciplinary Rounds In Older Adults, Fatima Rajapathy Tisseverasinghe

Walden Dissertations and Doctoral Studies

Hospital readmissions are a reflection of poor quality of care. The readmission rate in an acute care for the elderly (ACE) unit was above the national benchmark in 2017. The specific problem includes lack of communication, collaboration, and coordination among the interdisciplinary team. Further, in older adults, the problem is accentuated by health illiteracy, comorbidities, cognitive impairment, polypharmacy, and unclear discharge and follow-up care instructions. Poor care transition costs Medicare 17.4 billion dollars a year. Multidisciplinary rounds (MDRs) have been adopted by many hospitals as evidence-based interventions to reduce readmissions within 30 days. This Doctor of Nursing Practice (DNP) project …

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Strategies For Managing Work-Related Stress In The Petroleum Industry, Esang Lazarus Esitikot Jan 2021

Strategies For Managing Work-Related Stress In The Petroleum Industry, Esang Lazarus Esitikot

Walden Dissertations and Doctoral Studies

High work-related stress negatively impacts workers’ health and productivity in the Nigerian petroleum industry. Supervisors in the Nigerian petroleum industry who lack strategies to reduce work-related stress significantly lose worker health and organizational productivity. Grounded in person-environment fit theory, the purpose of this qualitative multiple case study was to explore strategies Nigerian petroleum industry supervisors use to manage work-related stress. Participants were six supervisors who have successfully used strategies to reduce work-related stress in the Nigerian petroleum industry. Data were collected from semistructured interviews and internal company documents relevant to reducing work-related stress and analyzed using thematic analysis. Three major …

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Strategies To Reduce Voluntary Employee Turnover In Big-Box Retailers, Destiny Cheyenne Harper-Lane Jan 2021

Strategies To Reduce Voluntary Employee Turnover In Big-Box Retailers, Destiny Cheyenne Harper-Lane

Walden Dissertations and Doctoral Studies

Each year, more than 33 million employees in the United States voluntarily quit their jobs. Voluntary employee turnover is prevalent in the big-box retail industry, thus making it an important focus for managers. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies big-box retail managers used to reduce voluntary employee turnover. The participants comprised 14 managers from 11 different retailers with proven employee retention best practices from big-box retail locations in San Antonio, Texas. Data collection involved semi-structured interviews, company documents, company websites, and the Bureau of Labor Statistics website. Four themes …

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Contributions Of Doctoral Educational Leadership Programs To The Development Of Leader Self-Efficacy, Lori Christine Kall Jan 2021

Contributions Of Doctoral Educational Leadership Programs To The Development Of Leader Self-Efficacy, Lori Christine Kall

Walden Dissertations and Doctoral Studies

Educational leadership programs have not often focused on leader self-efficacy (LSE) as a program outcome although self-efficacy has been considered a key component for successful leaders. Principals prepared through a doctoral degree were found to be more effective leaders than those without a doctoral degree and may be more skilled to build high-quality teacher teams resulting in higher academic student gains. The connection between participating in a doctoral program and building LSE was not understood. The purpose of this basic design qualitative study was to understand graduates’ perceptions of how their participation in their education doctoral program developed their LSE …

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Leadership And Continuous Improvement In The Nigerian Beverage Industry, John Chinonye Njoku Jan 2021

Leadership And Continuous Improvement In The Nigerian Beverage Industry, John Chinonye Njoku

Walden Dissertations and Doctoral Studies

There is a high failure rate of continuous improvement (CI) initiatives in the beverage industry. Continuous improvement initiatives could help beverage manufacturing managers improve product quality, efficiency, and overall performance. Grounded in the transformational leadership theory, the purpose of this quantitative correlational study was to examine the relationship between idealized influence, intellectual stimulation, and CI. Nigerian beverage industry managers (N = 160) who participated in the study completed the Multifactor Leadership Questionnaire Form 5X-Short, and the Plan, Do, Check, and Act (PDCA) cycle. The results of the multiple linear regression were statistically significant, F(2, 157) = 16.428, p < 0.001, R2 = 0.173. Idealized influence (ß = 0.242, p = 0.000) and intellectual stimulation (ß = 0.278, p = 0.000) were both significant predictors. A key recommendation is for beverage manufacturing managers to promote their employees' creativity, rational thinking, and critical problem-solving skills. The implications for positive social change include the potential to increase the opportunity for the growth and sustainability of the beverage industry.

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Catalysts To Transformational Leadership Between Managers And Analysts In Public Service, Eugene Davis Stevenson Iii Jan 2021

Catalysts To Transformational Leadership Between Managers And Analysts In Public Service, Eugene Davis Stevenson Iii

Walden Dissertations and Doctoral Studies

Transformational leadership (TL) is the ability of a leader to convince a subordinate or follower to adopt organizational goals as their goals. Transformational leaders utilize intellectual stimulation, individualized consideration, inspirational motivation, and idealized influence to engage and mold their employees. Within the sphere of public management, current leadership research acknowledges the effect of TL but is still incomplete or inconsistent on how to catalyze TL consistently. The focus of this study was how TL is used between managers and analysts within California state public service. The theoretical framework for this study is complexity theory. Complexity theory states that the world …

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Emotion Regulation, Affective, Continuous, And Normative Commitment For Turnover Intentions Among Degree-Seeking Employees, Danette Colleen Sutter Jan 2021

Emotion Regulation, Affective, Continuous, And Normative Commitment For Turnover Intentions Among Degree-Seeking Employees, Danette Colleen Sutter

Walden Dissertations and Doctoral Studies

Multiple researchers have investigated employee turnover related to affective, continuous, and normative commitment, and none reported the predictive power of emotion regulation reappraisal on these components of commitment with turnover intentions among degree-seeking employees. The purpose of this quantitative survey research study was to explore emotion regulation reappraisal and its predictive power for organizational commitment associated with degree-seeking employees' intentions to quit jobs. In this study, a small sample of N = 18 degree-seeking employees took part in survey methodology. Multiple regressions were performed to calculate the variance of independent variables, emotion regulation and affective, continuous, and normative commitment associated …

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Junior Managers’ Perceptions Of Executives Leadership Styles And Communication Practices, Kaprina Townsend Jan 2021

Junior Managers’ Perceptions Of Executives Leadership Styles And Communication Practices, Kaprina Townsend

Walden Dissertations and Doctoral Studies

Ineffective communication and leadership practices continue to be an ongoing problem within organizations due to executives’ inability to effectively lead and communicate. The primary concern in this study was how junior managers perceive the effectiveness of executives’ communication practices as well as how executives’ leadership styles influence the junior managers. The purpose of this phenomenological study was to explore the lived experiences of junior managers. The leader-member exchange theory provides the framework for this study on exploring junior managers lived experiences and their perceptions on how executives’ leadership styles influence them and their perception of executive’s ability to disseminate top …

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Total Quality Management Practices For Improving Procurement Performance Of Petroleum Producing Companies, Patrick Ottah Awoke Jan 2021

Total Quality Management Practices For Improving Procurement Performance Of Petroleum Producing Companies, Patrick Ottah Awoke

Walden Dissertations and Doctoral Studies

In a petroleum producing company in Nigeria, a continual rise of procured technicalmaterials' quality-related problems increased costs in the procurement overheads and technical services from $10.45M in 2012 to $19.00M in 2017, which is an 82% increase, aside the substantial financial outlay in implementing total quality management. Inquirers have attributed the continual quality-related problems to little attention given to total quality management practices (TQMP), employee training deficiencies, reduced quality control, and indecorous process management. This phenomenological study explored managers' lived experiences about total quality management practices connected to procurement performance. Less is known how managers' experiences contribute to quality performance …

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Clinical Practice Guidelines For Nursing Orientation At A Small Clinic, Elizabeth Bemah Jan 2021

Clinical Practice Guidelines For Nursing Orientation At A Small Clinic, Elizabeth Bemah

Walden Dissertations and Doctoral Studies

In the United States, the registered nurse turnover rate was 17.2% in 2018, a 0.4% increase from 2017. The nursing turnover rate at a small out-patient clinic in the northeast United States was 19.1% in 2019 and has not improved to date. The administrator at the out-patient clinic further indicated that the turnover rate has been approximately two nurses per month for the last 6 months and that the facility did not have a formalized nurse orientation program. Nursing orientation is one of the strategies for increasing the confidence levels and retention of newly hired nurses. The purpose of this …

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Exploring Factors That Prepare Nigeria Police Officers For Performance Improvement, Lanre Ogunlowo Jan 2021

Exploring Factors That Prepare Nigeria Police Officers For Performance Improvement, Lanre Ogunlowo

Walden Dissertations and Doctoral Studies

Police officers in Lagos State, Nigeria lack information on how to prepare for performance improvement that may enhance their knowledge on the requisite skills needed to protect lives and property. The purpose of the study was to understand this problem, and the central research question for the study was used to address how police officers may enhance their knowledge on the requisite skills necessary to protect lives and property in Lagos State, Nigeria. This qualitative exploratory case study used human competence model as extension of behavioral engineering system and recruited 15 participants. Yin’s five steps of (a) data compilation, (b) …

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Administrators’ Perceptions Of Transformational Leadership Practices Influencing African American And Hispanic High School Graduation, Sue Arredondo Jan 2021

Administrators’ Perceptions Of Transformational Leadership Practices Influencing African American And Hispanic High School Graduation, Sue Arredondo

Walden Dissertations and Doctoral Studies

High school graduation is a gateway opportunity for higher education and economic self-sufficiency. Ethnic minority students face challenges accumulating academic credits to graduate high school within 4 years. Researchers found that school leaders are second only to classroom teachers in the influence they have on student achievement. The purpose of this basic qualitative study was to investigate the perceptions of urban high school administrators concerning their transformational leadership practices and their influence on African American and Hispanic students achieving high school graduation in the southwestern United States. The transformational leadership framework of Burns and Bass guided this study. The research …

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Elementary Administrators’ Perceptions Of Support For Novice Alternatively-Certified Teachers In High-Poverty Schools, Kelle Wilson Lofton Jan 2021

Elementary Administrators’ Perceptions Of Support For Novice Alternatively-Certified Teachers In High-Poverty Schools, Kelle Wilson Lofton

Walden Dissertations and Doctoral Studies

Novice alternatively-certified teachers are hired to teach in high-poverty schools at a higher rate than traditionally-certified peers. These teachers are often unprepared to teach in challenging environments and struggle to manage their classrooms and achieve student academic success. The purpose of this exploratory qualitative case study was to investigate elementary school administrators’ perceptions of support for novice alternatively-certified teachers in high-poverty schools in a southern U.S. state. Burns’s transformational leadership paradigm informed the study. The research questions focused on how elementary principals and assistant principals perceived transformational practices to support novice alternatively-certified teachers in high-poverty schools. Data were collected using …

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Managerial Practices For Team Cohesion Among Quality Engineers In The U.S. Automotive Industry, Linda Marie White Jan 2021

Managerial Practices For Team Cohesion Among Quality Engineers In The U.S. Automotive Industry, Linda Marie White

Walden Dissertations and Doctoral Studies

Compromising on the quality in the automotive manufacturing industry due to a quality manager’s poor team-building skills may sometimes cause financial loss and consumer deaths. A gap exists in the engineering and management literature on guidelines that quality managers in the automotive industry can apply to build team cohesiveness among quality engineers and production teams. The overarching research question in this study addressed the perceptions of quality managers who had successfully created team cohesion within quality engineering teams. The conceptual framework was founded on the concepts of leaders, followers, team cohesion, trust, and commitment and was grounded in leader-member exchange …

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Strategies For Sustainable Continuous Improvement Initiatives, Jason Williams Jan 2021

Strategies For Sustainable Continuous Improvement Initiatives, Jason Williams

Walden Dissertations and Doctoral Studies

Organizations implementing a continuous improvement (CI) initiative may see 30% or higher failure rates in sustaining a CI project. Supply chain leaders who lack specific strategies to sustain CI initiatives longer than 1 year risk financial and resource losses. Grounded in total quality management, the purpose of this qualitative single case study was to explore strategies supply chain leaders use to sustain CI initiatives beyond the 1st year. The participants consisted of six supply chain leaders from one supply chain distribution organization located in the Midwest region of the United States who successfully implemented CI initiatives. Data were collected from …

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Exploring 4-Year Business School Curriculum’S Relation To Graduates’ Hiring And Earnings, Richard A. Gayle Jan 2021

Exploring 4-Year Business School Curriculum’S Relation To Graduates’ Hiring And Earnings, Richard A. Gayle

Walden Dissertations and Doctoral Studies

In 2013, roughly 7% of college graduates under 25 could not find employment, and about 37% were underemployed. Public university tuition costs increased by 42% between 1999 and 2012, and 71% of college graduates have an average of $29,400 in outstanding student debt. Employers for several decades have complained about how higher educational institutions have failed to deliver graduates with developed nontechnical skills comprising (a) work ethic, (b) communication, (c) organization, (d) problem solving, and (e) teamwork. The purpose of this qualitative archival study was to assess and explore integrating the nontechnical skills that businesses require to hire graduates immediately …

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Mediated Effect Of Perceived Supervisor Support On Leader-Member Exchange Quality And Employee’S Commitment, Jeffery Proby Jan 2021

Mediated Effect Of Perceived Supervisor Support On Leader-Member Exchange Quality And Employee’S Commitment, Jeffery Proby

Walden Dissertations and Doctoral Studies

Social exchange relationship quality can influence an employee’s commitment to supporting continuous improvement (CI) initiatives. Researchers have established that leader-member exchange (LMX) quality and perceived supervisor support (PSS) can reduce employee commitment, affecting an organizational outcome. Based on the theoretical foundation of LMX quality theory, the purpose of this quantitative correlational study was to examine the relationship between the independent variables (LMX quality) and the dependent variable (affective commitment [AC]) through the mediated variable (PSS) and moderated mediation variable (workplace ostracism [WO]). Employee age, gender, tenure with the company, ethnicity, certification level, and the manufacturing sector were control variables of …

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Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile Jan 2021

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

Low employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

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Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo Jan 2021

Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo

Walden Dissertations and Doctoral Studies

Customer relationship management (CRM) software implementation fails in thepackaging industry because of ineffective CRM implementation strategies. Effective strategies for CRM software implementation are essential to CRM managers for improving CRM project success rates. Grounded in Kano’s customer satisfaction theory, the purpose of this qualitative multiple case study was to explore the strategies CRM managers in the packaging industry used to operate a profitable business. Data were collected through semi-structured interviews and documents of CRM strategies. Participants were four CRM managers located in Illinois who had a minimum of 10 years of successfully managing CRM systems with high success rates. Data …

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Leadership Strategies Of Successful Women-Owned Businesses In Cameroon, Henry Ntoko Ajieh Jan 2021

Leadership Strategies Of Successful Women-Owned Businesses In Cameroon, Henry Ntoko Ajieh

Walden Dissertations and Doctoral Studies

Lack of leadership skills in women-led businesses can result in high business failure rates. Women business owners who do not know how to improve their leadership skills could face difficulties succeeding in business. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies that women business owners in the events planning business use to improve leadership skills to succeed in business beyond 5 years. The participants included five women in the events planning business in Cameroon, Central Africa, who successfully developed strategies to improve leadership skills to succeed in business beyond 5 years. …

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Change Fatigue, Job Satisfaction, And Organizational Commitment Among Nurses, Melissa Kapping Jan 2021

Change Fatigue, Job Satisfaction, And Organizational Commitment Among Nurses, Melissa Kapping

Walden Dissertations and Doctoral Studies

The healthcare environment is complex and ever-changing, which has a direct impact on the nurse. The effects of the constant change to the nurse may result in the development of change fatigue, which causes the loss of trust in the organization, a feeling of resentment, and a sense of apprehension while depleting the individual’s reserves. The purpose of this correlational study guided by Lazarus and Folkman’s stress and coping theory was to determine if there is a relationship between (a) job satisfaction and change fatigue and (b) organizational commitment and change fatigue in nurses who work in an outpatient clinical …

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