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2021

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The Relationship Between A Supervisor’S Emotional Intelligence, Employee Engagement, And Turnover Intention, Sloan Leane Rawhoof Jan 2021

The Relationship Between A Supervisor’S Emotional Intelligence, Employee Engagement, And Turnover Intention, Sloan Leane Rawhoof

Walden Dissertations and Doctoral Studies

Employee turnover costs employers billions of dollars annually, negatively impacting an organization’s bottom line. Business leaders must align employee engagement and supervisor emotional intelligence to reduce turnover and improve profitability. Grounded in employee engagement theory, the purpose of this quantitative correlational study was to examine the relationships between employee engagement, supervisor emotional intelligence, and turnover intention. Data were collected from 74 hourly employees and seven supervisors in a manufacturing company in Georgia using two paper surveys for hourly employees and one online survey for supervisors. Multiple regression analysis was performed on the data, assumptions were evaluated, and no violations were …

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Healthcare Leader Strategies For Leveraging Electronic Heath Records, Danessa Thomas Jan 2021

Healthcare Leader Strategies For Leveraging Electronic Heath Records, Danessa Thomas

Walden Dissertations and Doctoral Studies

AbstractHealthcare organizations may incur significant losses of productivity and profit because of the absence or incomplete implementation of Electronic Health Records (EHRs). EHRs are important to healthcare leaders because they enhance communication between providers and patients, reduce unnecessary costs, and increase adherence to clinical guidelines. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies that some successful healthcare leaders used to leverage EHRs in their organization to increase profit and productivity. The participants were nurse managers from four healthcare organizations that successfully implemented an EHR system in Georgia. Thematic analysis was …

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Retention Of Institutional Memory Amidst The Generational Shift In Higher Education, Michelle L. Newman Jan 2021

Retention Of Institutional Memory Amidst The Generational Shift In Higher Education, Michelle L. Newman

Walden Dissertations and Doctoral Studies

Retirement of baby boomers results in institutional knowledge loss and gaps in business continuity. The specific management problem is that managers in American higher education institutions have challenges maintaining business continuity as they lose institutional knowledge when baby boomers retire and millennials assume those positions. The purpose of this qualitative case study was to explore how organizational managers in online universities are transferring tacit knowledge from the retiring baby boomers to their millennial replacements to maintain business continuity. The conceptual framework of this study was based on Bridges’s model on transition to capture the effects of the generational changes occurring …

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Communicating Organizational Vision And Values To A Multigenerational Workforce, Jose M. Peralta Jan 2021

Communicating Organizational Vision And Values To A Multigenerational Workforce, Jose M. Peralta

Walden Dissertations and Doctoral Studies

Differences in values, motives, and beliefs of members of a multigenerational workforce can negatively impact organizational sustainability. Business leaders who cannot communicate organizational vision and values to a multigenerational workforce risk reduced organizational sustainability. Grounded in generational cohort theory, communication accommodation theory, and organizational culture theory, the purpose of this multiple case study was to explore strategies that leaders of multigenerational workforces within the financial industry use to communicate organizational values and vision for a sustainable work environment. Participants comprised five financial organization leaders in New York City who successfully implemented communication strategies to communicate organizational vision and values for …

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Change Fatigue, Job Satisfaction, And Organizational Commitment Among Nurses, Melissa Kapping Jan 2021

Change Fatigue, Job Satisfaction, And Organizational Commitment Among Nurses, Melissa Kapping

Walden Dissertations and Doctoral Studies

The healthcare environment is complex and ever-changing, which has a direct impact on the nurse. The effects of the constant change to the nurse may result in the development of change fatigue, which causes the loss of trust in the organization, a feeling of resentment, and a sense of apprehension while depleting the individual’s reserves. The purpose of this correlational study guided by Lazarus and Folkman’s stress and coping theory was to determine if there is a relationship between (a) job satisfaction and change fatigue and (b) organizational commitment and change fatigue in nurses who work in an outpatient clinical …

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Trust-Building Strategies Laboratory Managers Use To Cultivate The Engagement Of Laboratory Employees, Jessica Treadway Jan 2021

Trust-Building Strategies Laboratory Managers Use To Cultivate The Engagement Of Laboratory Employees, Jessica Treadway

Walden Dissertations and Doctoral Studies

Employee engagement significantly impacts organizational outcomes; however, it is also a significant issue for leaders since employees who are not engaged impact organizational performance and profitability. Through the perspective of the social exchange theory, the purpose of this multiple case study was to explore trust-building strategies laboratory managers use to cultivate the engagement of laboratory employees. The population comprised five laboratory managers across various industries and geographical locations in the United States who successfully implemented trust-building strategies that cultivated employee engagement. Data were collected from semistructured interviews and public organizational documents such as annual reports, employee testimonials, and media/news articles. …

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Falling Angels: A Qualiative Study Exploring Nonprofit's Organizational Practice, Lorraine Coker Jan 2021

Falling Angels: A Qualiative Study Exploring Nonprofit's Organizational Practice, Lorraine Coker

Walden Dissertations and Doctoral Studies

Veterans are more susceptible to homelessness as well as to physical and psychological problems than other groups because of their high exposure to combat-related trauma and geographic dislocation due to military deployment. This administrative study addressed struggles that the Falling Angels nonprofit organization faced with implementing its mission to serve all homeless veterans in a midwestern American state while preparing to expand housing services to accommodate homeless women veterans. The study was created to explore and describe how this organization employs homeless or displaced veterans. The research question was used to explore overall organizational performance of management by analyzing participants’ …

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Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones Jan 2021

Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones

Walden Dissertations and Doctoral Studies

More than 20% of small businesses that started in March 2018 failed within a year. Small business owners would benefit from strategies to identify and mitigate constraints from inception for business survival because business failure rates are higher among small businesses less than five years old. Grounded in the theory of constraints, the purpose of this qualitative multiple case study was to explore strategies small business owners use to sustain beyond the one year of operation. The participants included six small business owners in Georgia who successfully sustained their business beyond five years. Data were collected using semistructured interviews and …

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Relationship Between Faculty Age, Stress, And Intent To Leave Academic Medical Institutions, Susan Christian Atterton Jan 2021

Relationship Between Faculty Age, Stress, And Intent To Leave Academic Medical Institutions, Susan Christian Atterton

Walden Dissertations and Doctoral Studies

Faculty intent to leave academic medicine affects clinical productivity, patient and teaching service quality, and institutions' profitability. Understanding factors associated with faculty intent to leave is critical for healthcare and human resources leadership within academic medical institutions in efforts to reduce faculty intent to leave. Grounded in Graves’ spiral dynamics theory, the purpose of this correlational study was to examine the relationship between faculty age, faculty stress, and faculty intent to leave academic medical institutions. The data were collected and analyzed for 125 faculty physicians with an M.D., Ph.D., D.O., or M.B.B.S. degree in an academic medical institution in the …

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Leadership Styles Of Millennials And Organizational Effectiveness In Business Consulting Organizations In Lebanon, Hiba Hamade Jan 2021

Leadership Styles Of Millennials And Organizational Effectiveness In Business Consulting Organizations In Lebanon, Hiba Hamade

Walden Dissertations and Doctoral Studies

AbstractThe engagement of millennials in organizations today is growing fast, and they are expected to be major change makers in organizations by 2025. The purpose of this quantitative study was to explore how leadership styles of millennials and gender influence organizational outcomes in terms of extra effort, effectiveness, and satisfaction in business consulting organizations in Lebanon. The theoretical framework was based on the full range leadership model developed by Bass and Avolio. This model focuses on three different leadership styles: transformational, transactional, and laissez-faire. Organizational outcomes is a composite of three subscales including extra effort, satisfaction, and effectiveness. This quantitative …

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A Case Study Of Cutback Management And The Great Recession In A Rural Municipality, Diana L. Menhennick Jan 2021

A Case Study Of Cutback Management And The Great Recession In A Rural Municipality, Diana L. Menhennick

Walden Dissertations and Doctoral Studies

Municipalities in Michigan get their power from the state of Michigan who responded to the Great Recession with austerity policies impacting the relationship between local and state government. Evidence points toward the use of cutback management as a long-term coping tool when addressing fiscal shortages. A single case study design documented a rural city manager’s experience in the Upper Peninsula of Michigan using a semistructured interview and 10 years of archived public documents (2006 2016). The participant was selected using random sampling from 11 counties. Cutback management asserts that policymakers will address budget deficits by using initiatives in the short …

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A Clinical Practice Guideline: Hospice Care In The Emergency Room, Samer Saad Jan 2021

A Clinical Practice Guideline: Hospice Care In The Emergency Room, Samer Saad

Walden Dissertations and Doctoral Studies

Hospice patients use the emergency department (ED) for the management of symptoms, making it necessary for ED nurses to be equipped with the knowledge and skills to care for hospice patients. EDs should have staff specially trained to address end-of-life needs due to ED staff’s minimal knowledge of treating and managing hospice patients. When healthcare organizations fail to provide clinical practice guidelines (CPG) and collaborate with significant stakeholders adequately, gaps in care delivery can occur, and hospice care is often not delivered safely. Standardized guidelines on end-of-life care in the ED should provide adequate guidance for ED nurses in bridging …

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Strategies For Developing Effective Organizational Leaders For Unstable Environments, Linda Williams Jan 2021

Strategies For Developing Effective Organizational Leaders For Unstable Environments, Linda Williams

Walden Dissertations and Doctoral Studies

AbstractIn organizational environments characterized by constant change, unpredictability, and uncertainty, some leaders lack the important skills and knowledge to assume leadership positions. The problem is that some senior organizational leaders lack effective leadership development strategies to prepare leaders for leading in unstable environments. The purpose of this case study was to explore development strategies that senior organizational leaders in the healthcare industry used to prepare leaders who can lead effectively in unstable environments. The conceptual framework was Bass's theory of transformational leadership and Greenleaf's servant leadership theory. The primary source of data came from interviews with a purposeful sample of …

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Employee Perceptions About Improving Training Transfer In The Federal Workplace, Jayson Dunmore Jan 2021

Employee Perceptions About Improving Training Transfer In The Federal Workplace, Jayson Dunmore

Walden Dissertations and Doctoral Studies

Organizations are spending billions of dollars annually on employee training and development. Training is only useful if employees transfer the new skills to the workplace and it leads to meaningful impacts. The purpose of this qualitative exploratory single-case study was to explore employee perceptions regarding how to improve training transfer in a federal government organization. The conceptual framework for this study was based on Baldwin and Ford’s concept of training transfer. The research question was used to explore employee perceptions of how to improve training transfer in the federal government organization. Purposeful sampling was used to identify and select 20 …

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Using Design Thinking For Organizational Development And Addressing Change, Keith Tadao Matsumoto Jan 2021

Using Design Thinking For Organizational Development And Addressing Change, Keith Tadao Matsumoto

Walden Dissertations and Doctoral Studies

Organizations that lack competitiveness may not survive changes in market conditions due to the inability to understand customer needs and problems. Small business leaders who do not address customer needs, identify market changes, and market demands may not maintain competitiveness. Grounded in the design thinking framework, the purpose of this qualitative single case study was to explore organizational development processes used by small business leaders to address evolving market conditions and maintain competitiveness. The participants included five executive management team members from one organization in Hawaii who used effective organizational development processes to manage evolving market conditions and maintain competitiveness. …

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Personal Initiative Differences Between Combat Arms And Non-Combat Arms Field Grade Officers, Gregory Morris Thomas Jan 2021

Personal Initiative Differences Between Combat Arms And Non-Combat Arms Field Grade Officers, Gregory Morris Thomas

Walden Dissertations and Doctoral Studies

Senior U.S. Army leaders have indicated shortcomings in personal initiative (PI) among Army officers, especially between combat arms and non-combat arms field grade officers. PI is a critical contributor to individual and organizational effectiveness and to the Army’s approach to command and control. However, the Army does not measure PI differences. This quantitative causal-comparative study involved an online, Self-Report Initiative Scale (SRIS) to measure PI. The target population was U.S. Army field grade officers attending resident Command and General Staff School between August 2020 and June 2021. The study used three research questions to address differences in PI scores between …

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Strategies For Reducing Voluntary Turnover In The Nonprofit Sector, Alisa Elliot Jan 2021

Strategies For Reducing Voluntary Turnover In The Nonprofit Sector, Alisa Elliot

Walden Dissertations and Doctoral Studies

Voluntary employee turnover is a critical problem that affects every business entity. Mitigating voluntary turnover and increasing employee retention allows business managers to increase organization performance, reduce financial burdens, and promote business sustainability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple case study was to explore strategies business managers use to mitigate voluntary turnover and increase employee retention in the nonprofit sector. The participants were three business managers from three different nonprofit organizations in a metropolitan area in Texas. Data were collected from semistructured interviews, organizational documents, and artifacts. Yin’s five-step process was used to analyze the …

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Nonusable Enterprise Systems And Productivity And Well-Being Of Canadian Automobile Dealership Accountants, Manuel Felicio Jan 2021

Nonusable Enterprise Systems And Productivity And Well-Being Of Canadian Automobile Dealership Accountants, Manuel Felicio

Walden Dissertations and Doctoral Studies

Enterprise system software is adapted by organizations to automate business processes. However, adaptation failures ranging from 50% to 90% make an enterprise system nonusable, costing millions of dollars to companies. The problem was the systemic barrier hindering productivity, which impels a phenomenological study to explore on what are the lived experiences of Canadian automotive dealership accountants related to their productivity and well-being when the enterprise system is nonusable. The research question asked, what are the lived experiences of Canadian automotive dealership accountants related to their productivity and well-being when the ES is nonusable. The conceptual framework for this research was …

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Effective Leadership Strategies To Sustain Small Businesses’ Operations Beyond 5 Years, Sulemana Jawula Jan 2021

Effective Leadership Strategies To Sustain Small Businesses’ Operations Beyond 5 Years, Sulemana Jawula

Walden Dissertations and Doctoral Studies

Small businesses play a critical role in the job creation and overall growth of the U.S. economy; however, many small businesses fail soon after startup. The failure of small businesses results psychological, social, and financial turmoil for small business leaders. Grounded in transformational leadership theory and Chamberlin’s theory of strategy, the purpose of this qualitative multiple case study was to explore leadership strategies small business leaders use to sustain their operations beyond 5 years. The participants were five business leaders of five selected small businesses in the Bronx, New York, who used effective leadership strategies to sustain their operations beyond …

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Employee Turnover Intentions In Correctional Facilities, Mary Lynn Miller Jan 2021

Employee Turnover Intentions In Correctional Facilities, Mary Lynn Miller

Walden Dissertations and Doctoral Studies

Employee turnover reduces organizational performance through the increased financial and human resources required to hire and train new employees. Because correctional officers are essential to reducing the inmate recidivism rate, understanding the correlates of correctional officers’ intent to leave is essential to reduce turnover. Grounded in Herzberg’s two-factor motivation-hygiene theory, the purpose of this quantitative correlational study was to examine the likelihood of employee job satisfaction and leadership behavior perception predicting correctional officer turnover intentions. The participants were 68 correctional officers who worked in correctional facilities in Ohio and completed the Job Satisfaction Survey and Turnover Intention Scale surveys. The …

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Leadership Strategies To Improve Employee Well-Being, Camille Black Jan 2021

Leadership Strategies To Improve Employee Well-Being, Camille Black

Walden Dissertations and Doctoral Studies

Poor employee well-being because of a lack of job resources costs business leaders billions of dollars each year. Business leaders in the entertainment industry who fail to manifest strategies to increase employee well-being might decrease employee resources and increase the consequences of job demands, such as decreased organizational performance and profitability. Grounded in the job demands-resources model theory, the purpose of this single case study was to explore strategies entertainment leaders use to increase employee well-being. The participants included six entertainment executives employed at a large entertainment company in California who successfully implemented strategies that increased employees’ well-being. Data were …

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An Interrupted Times Series Of The Personnel Security Section's Method To Address The Periodic Reinvestigation Case Backlog, Lathaniel F. Mills Jan 2021

An Interrupted Times Series Of The Personnel Security Section's Method To Address The Periodic Reinvestigation Case Backlog, Lathaniel F. Mills

Walden Dissertations and Doctoral Studies

The problem of periodic reinvestigation case backlogs faced by the personnel security section of the Transportation Security Administration was explored in this study. Specifically, a quantitative, quasi-experimental, interrupted time series methodology was employed to examine the effectiveness of the periodic reinvestigation team creation by the personnel security section to mitigate the case backlog. The administrative study was needed because the case backlog prevents the organization from following government guidance on periodic reinvestigation case processing. Organizational change theory was the conceptual framework that guided this study. Data gathered from the Integrated Security Management System helped answer the central research question regarding …

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Exploring The Influences Of Culture On Hand-Hygiene Beliefs Of Foreign-Born Healthcare Workers, Sheila Blanche Davis Jan 2021

Exploring The Influences Of Culture On Hand-Hygiene Beliefs Of Foreign-Born Healthcare Workers, Sheila Blanche Davis

Walden Dissertations and Doctoral Studies

AbstractThe hand-hygiene practices of nonadherent health care workers (HCWs) are a major threat to patient safety and thus continue to be a concern for healthcare leaders and administrators worldwide. Healthcare-associated infections (HAIs), which are linked to HCWs' unclean hands, are prevalent throughout global healthcare settings. Global migration in the nursing profession and intercontinental travel among direct patient care providers make it challenging for healthcare leaders to sustain HCWs' adherence to hand-hygiene practices. The purpose of this grounded study was to explore the influence of the cultural beliefs about hand-hygiene practices of foreign-born HCWs. The theory of planned behavior was used …

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Principals' Leadership Style As A Predictor Of School Climate In Urban High Schools In Baltimore, Kelly Alicia Watson Jan 2021

Principals' Leadership Style As A Predictor Of School Climate In Urban High Schools In Baltimore, Kelly Alicia Watson

Walden Dissertations and Doctoral Studies

To improve student achievement in urban public schools with high poverty, it is important to address specific leadership styles (i.e., transformational, transactional, and passive-avoidant leadership styles) in relationship to their school climate. The purpose of this multivariate correlational study, framed by leadership theory, was to investigate the relationship between principals' leadership and school climate as perceived by high school teachers in an urban school district. The relationship between three predictor variables (average class size, years of experience of the teacher, and leadership style) and one criterion variable (school climate) was examined. The Multifactor Leadership Questionnaire was used to measure leadership …

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Factors Influencing K–12 Female Educators’ Decisions Not To Apply For The Superintendency, Tiawana Giles Jan 2021

Factors Influencing K–12 Female Educators’ Decisions Not To Apply For The Superintendency, Tiawana Giles

Walden Dissertations and Doctoral Studies

AbstractDespite holding 75% of certified positions in K–12 schools in the United States, women hold just 24% of public school superintendent positions. The purpose of this qualitative case study was to gain an understanding of why female principals and central office personnel attained superintendent credentials and have not yet applied for a superintendent position. The conceptual framework for the study was feminist standpoint theory, which is often used to guide research regarding the knowledge and understanding of marginalized groups. Two research questions were used to explore why female K–12 principals attained their superintendent license and why they decided not to …

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Relationship Between Part Pricing, Secondary Discounts, And Gross Profit In The Heavy- Duty Trucking Industry, Arlisa Michelle Campbell Jan 2021

Relationship Between Part Pricing, Secondary Discounts, And Gross Profit In The Heavy- Duty Trucking Industry, Arlisa Michelle Campbell

Walden Dissertations and Doctoral Studies

Business leaders who fail to maximize gross profits place organizations at an increased risk of failure. Grounded in Jules Dupuit’s cost-benefit analysis theory, the purpose of this quantitative ex post facto study was to examine the relationship between part price, secondary discounts, and gross profit in the heavy-duty trucking industry. Archival data records (N = 21,485) for 2019 part sales in the heavy duty trucking industry were analyzed using multiple linear regression. The multiple regression results indicated the full model, containing the 2 predictor variables (secondary discount and part price), was able to predict gross profit, F (1, 21483) = …

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Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo Jan 2021

Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo

Walden Dissertations and Doctoral Studies

Customer relationship management (CRM) software implementation fails in thepackaging industry because of ineffective CRM implementation strategies. Effective strategies for CRM software implementation are essential to CRM managers for improving CRM project success rates. Grounded in Kano’s customer satisfaction theory, the purpose of this qualitative multiple case study was to explore the strategies CRM managers in the packaging industry used to operate a profitable business. Data were collected through semi-structured interviews and documents of CRM strategies. Participants were four CRM managers located in Illinois who had a minimum of 10 years of successfully managing CRM systems with high success rates. Data …

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Getting Crafting When You're Bored: The Interaction Between Personality And Boredom, Jamie Striler Jan 2021

Getting Crafting When You're Bored: The Interaction Between Personality And Boredom, Jamie Striler

Electronic Theses and Dissertations, 2020-2023

Researchers have proposed job crafting as a solution for alleviating the pervasive issue of workplace boredom. This multi-study dissertation sheds light on the relationship between boredom and job crafting while considering the role of three personality traits: proactive personality, extraversion, and promotion focus. Study 1 utilized a cross-sectional design that measured employee perceptions of boredom along with subject matter expert (SME) ratings of these jobs as boring. The experiment run in Study 2 induced boredom to test its impact on job crafting along with measuring personality. Results did not support the hypotheses that the links between boredom and three dimensions …

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Effects Of Mediation On Employee Efficiency In Human Services Centers And In Other Organizations That Serve Vulnerable Populations, Mariya Mironova Jan 2021

Effects Of Mediation On Employee Efficiency In Human Services Centers And In Other Organizations That Serve Vulnerable Populations, Mariya Mironova

Department of Conflict Resolution Studies Theses and Dissertations

Social workers and other professionals who offer caring services to vulnerable populations are oftentimes exposed to stressful environments. Employee burnout, vicarious traumas, and other stressors jeopardize worker’s efficiency. According to previously conducted research studies, organizational and interpersonal conflicts may be effectively addressed through mediation. However, the studies do not address the use of mediation for the resolution of workplace disputes in centers of human services. This study explores effects of mediation on worker’s efficiency in such centers, and this study proposes that mediation positively affects worker’s efficiency. The proposed methodology for testing this proposition involves a single case study with …

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Navigating The Human Side Of Workplace Conflict: A Comparative Study Of Organizational Ombuds' Similarities And Differences, Linda Kovack Jan 2021

Navigating The Human Side Of Workplace Conflict: A Comparative Study Of Organizational Ombuds' Similarities And Differences, Linda Kovack

Department of Conflict Resolution Studies Theses and Dissertations

Navigating the human side of workplace conflict poses challenges. A gap in knowledgeexists within an alternative dispute resolution option known as the organizational ombuds. Prior research referenced the ombuds' perception of his/her own role and functionality yet did not explore ombuds in differing organizational sectors. The research I explored was: What are the similarities and differences among and between ombuds in employment environments of higher education, the public or private sector, and the federal government? To address this question, I presented comprehensive case study profiles on a total of 8 organizations: 3 in higher education, 3 in the federal government, …

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