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Articles 361 - 390 of 1976
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Information-Technology-Aided Customer Relationship Management Strategies For Improving Financial Institutions’ Business Performance, Joy Kudakwashe Semwayo
Information-Technology-Aided Customer Relationship Management Strategies For Improving Financial Institutions’ Business Performance, Joy Kudakwashe Semwayo
Walden Dissertations and Doctoral Studies
The Zimbabwean banking industry has struggled to adopt Information Technology (IT)-enabled customer relationship management (CRM), limiting its ability to effectively manage customer relationships and improve overall performance. Senior banking leaders must understand IT-driven CRM strategies to better retain customers and enhance bank performance. Grounded in functionalism and social control theories, the purpose of this qualitative pragmatic inquiry was to explore IT-aided CRM strategies some senior bank leaders use to improve customer retention and enhance bank performance in Zimbabwe. The participants consisted of six senior leaders from different banks in Zimbabwe who successfully utilized IT-driven CRM strategies to retain customers and …
Interventions Human Service Professionals Provide To Prevent Human Trafficking, Danielle James
Interventions Human Service Professionals Provide To Prevent Human Trafficking, Danielle James
Walden Dissertations and Doctoral Studies
Human trafficking is a global crisis that impacts individuals across all cultures and communities. The purpose of this single intrinsic case study was to explore the interventions that human service professional directors use to prevent human trafficking in Missouri. Trauma-informed approach was used as the conceptual framework. Participants included seven human service managers and program directors who have successfully implemented interventions to prevent human trafficking. Data were collected from one-on-one, semi-structured interviews with six participants. The data were analyzed using Yin’s five components of data analysis. Seven key themes emerged: the need for multiagency human service collaboration to prevent human …
Health Care Leaders’ Effective Strategies For Improved Employment Satisfaction And Quality Patient Care, Eddie Obiora Ndife
Health Care Leaders’ Effective Strategies For Improved Employment Satisfaction And Quality Patient Care, Eddie Obiora Ndife
Walden Dissertations and Doctoral Studies
Health care leaders experience challenges due to the absence of effective strategies to reduce employee burnout and achieve quality patient care. The lack of effective strategies by health care leaders can result in higher turnover rates, leading to higher organizational costs. Grounded in transformational leadership theory and the Donabedian quality care model, the purpose of this qualitative pragmatic inquiry was to identify and explore effective strategies that some health care leaders use to balance employee satisfaction to reduce employee turnover and deliver quality patient care. The participants were five health care leaders from five health care organizations in Washington, DC …
Strategies Healthcare Leaders Use To Improve Patient Experience To Enhance Hospital Performance, Cenethea Lofbom
Strategies Healthcare Leaders Use To Improve Patient Experience To Enhance Hospital Performance, Cenethea Lofbom
Walden Dissertations and Doctoral Studies
Healthcare leaders in the United States are confronted with challenges related to patient experience and overall hospital performance. Concerns about poor patient experiences are linked to suboptimal clinical outcomes and diminished business performance within the healthcare environment. Grounded in the appreciative inquiry theory, the purpose of this qualitative pragmatic inquiry was to explore the effective strategies that healthcare leaders in U.S. hospitals providing acute inpatient care used to improve patient experience and enhance hospital performance. The participants were five healthcare leaders from the Midwest, Southeast, Southwest, and Western regions of the United States, each with a record of successfully implementing …
Principal Perceptions Of The Challenges And Successes Experienced With Teacher Turnover, Elizabeth Anne Thomas
Principal Perceptions Of The Challenges And Successes Experienced With Teacher Turnover, Elizabeth Anne Thomas
Walden Dissertations and Doctoral Studies
Despite interventions to decrease teacher turnover, there remains a 16-24% teacher turnover rate at one Southeastern School District (SSD) in the United States. There is a gap in practice related to the successes and challenges of retaining teachers in the local setting. The purpose of this basic qualitative study was to explore the teacher turnover rates in an SSD that are consistently higher than teacher turnover rates in other state schools and the nation. Lee and Mitchell’s unfolding model of voluntary employee turnover guided this study. Research questions addressed principals' perceptions of the successes and challenges related to the high …
Using Pay-For-Performance Payment Methodology Framework For Medicaid Reimbursement Rate In State Government, Motunrayo S. Dindi
Using Pay-For-Performance Payment Methodology Framework For Medicaid Reimbursement Rate In State Government, Motunrayo S. Dindi
Walden Dissertations and Doctoral Studies
Medicaid Home Community Based Services (HCBS) program reimbursement rate policy plays a critical role in the rate determination and influences the type of care services received by program recipients. This qualitative case study evaluated the impact of the reimbursement rate policy on the quality of care received by Medicaid HCBS program beneficiaries. The practice-focused question for this study was from the Office of Rates and Reimbursements management perspective on how the state can implement an effective alternative reimbursement rate policy to achieve value-based care services that would result in better healthcare outcomes. To achieve the desired result, thematic and narrative …
Leadership Strategies For Sustainable Organizational Performance In Small And Medium Healthcare Businesses, Hauwa Abdulmalik Nuru
Leadership Strategies For Sustainable Organizational Performance In Small And Medium Healthcare Businesses, Hauwa Abdulmalik Nuru
Walden Dissertations and Doctoral Studies
Sustainable organizational performance in small and medium healthcare businesses is crucial, given their essential role in delivering accessible healthcare services. However, these businesses often face significant sustainability and overall performance challenges. Grounded in the social exchange theory, the purpose of this qualitative pragmatic inquiry was to explore leadership strategies that contribute to sustainable organizational performance. The participants were five healthcare leaders from Nigeria's small and medium healthcare businesses. Data were collected using semistructured interviews. Through thematic analysis, the following themes emerged: effective reward, financial incentives, recognition, patient-centric care, continuous training, and fostering innovation and adaptability. A significant recommendation is the …
Succession Planning In Small Businesses In Ohio, Sharon E. Williams
Succession Planning In Small Businesses In Ohio, Sharon E. Williams
Walden Dissertations and Doctoral Studies
Although small businesses are vital to job creation within their communities, over half fail within 5 years of opening. Small business owners needing succession plans are likelier to see their businesses fail. Grounded in the succession planning theory, the purpose of this qualitative multiple case study was to explore succession planning strategies small business owners use to sustain their businesses beyond 5 years after owner succession. The participants were four small business owners in Cleveland, Ohio, who successfully sustained their businesses beyond 5 years after owner succession. Data was collected using semistructured interviews and a review of company succession planning …
Strategies Small-To-Medium Sized Family Businesses Leaders Use To Expand Beyond Domestic Markets, Suresh Lakshmikanthan
Strategies Small-To-Medium Sized Family Businesses Leaders Use To Expand Beyond Domestic Markets, Suresh Lakshmikanthan
Walden Dissertations and Doctoral Studies
Most of India's small to mid-sized enterprises (SMEs) are family-owned. These businesses are crucial to the economy and contribute significantly to a nation’s gross domestic product. However, the pharmaceutical and dietary supplement subsector of family-owned SMEs faces challenges in expanding due to limitations in global competencies, skills, and financial resources. Grounded in a composite dynamic capability theory and resource-based view conceptual framework, the purpose of this qualitative multiple case study was to identify and explore successful international expansion strategies used by family-owned SME Indian pharmaceutical and nutraceutical companies. The participants included six SME Indian CEOs and owners in India who …
Leadership Strategies For Reducing Unethical Practices By Organizational Leaders In The United States Foodservice Industry, John Badu Anang
Leadership Strategies For Reducing Unethical Practices By Organizational Leaders In The United States Foodservice Industry, John Badu Anang
Walden Dissertations and Doctoral Studies
Public confidence in organizational leadership is dwindling due to recurring scandals within large corporations. Despite recent ethical failures, many organizations have yet to implement effective strategies to foster ethical leadership and transform their corporate cultures. Lack of ethical leadership is particularly concerning in vital sectors such as the foodservice industry, where unethical leadership can harm consumers and the environment. An exploratory multiple-case study design was used to examine what leadership strategies some organizational leaders in the U.S. foodservice industry could use to reduce unethical practices. Participants were adults with managerial or supervisory roles in the U.S. foodservice industry for at …
Strategies For Implementing Organizational Change In The Construction Industry, Ivette Dejesus
Strategies For Implementing Organizational Change In The Construction Industry, Ivette Dejesus
Walden Dissertations and Doctoral Studies
Construction business leaders are concerned with failed change initiatives as they have the potential to affect profitability. Grounded in five-P theory, the purpose of this qualitative multiple case study was to explore the strategies that some leaders in construction companies use to implement change initiatives successfully. The participants consisted of five business leaders from three construction companies who have successfully implemented change initiatives within their organization. Data were collected using semi-structured interviews and a collection of organizational documents. Through thematic analysis, five themes emerged: (a) goal setting and planning, (b) effective communication, (c) stakeholder involvement, (d) effective resource and cost …
Post-Pandemic Strategic Planning For Urban Behavioral Health Organizations, Clarence Mccray
Post-Pandemic Strategic Planning For Urban Behavioral Health Organizations, Clarence Mccray
Walden Dissertations and Doctoral Studies
The importance of strategic planning and program development must be addressed; organizations with comprehensive strategic plans can use these documents as a road map to the goals the organizations need to grow and meet the community’s needs. This qualitative case study examined the organization’s need to establish a strategic plan to assist in navigating the ever-changing needs of their community and workforce needs. Additionally, the organization sought to implement the six principles of trauma-informed care throughout its services to the community and all its staff members. This study utilized the Baldrige Performance Excellence Framework to assess the organization’s readiness and …
Transformational Leadership, Leader Change Attitude, And Economic Sustainability In Manufacturing Companies Operating In Canada, Catherine Lewis
Transformational Leadership, Leader Change Attitude, And Economic Sustainability In Manufacturing Companies Operating In Canada, Catherine Lewis
Walden Dissertations and Doctoral Studies
Some business leaders in medium-sized manufacturing companies operating in Canada do not understand the relationship between leadership style, leader change attitude, and economic sustainability. Grounded in transformational leadership theory, the purpose of this quantitative correlation study was to examine the relationship between a composite of transformational leadership attributes and the long-term economic sustainability of their respective organization. Additionally, the study sought to test whether leader change attitude was a moderating variable in the relationship between leadership style and economic sustainability. The participants were 160 leaders of medium-sized manufacturing organizations operating in Canada who completed the Multifaceted Leadership Questionnaire, the Leader …
Child Protective Services Workers' Decision Making And Risk Management, Heath Nicholas Landress
Child Protective Services Workers' Decision Making And Risk Management, Heath Nicholas Landress
Walden Dissertations and Doctoral Studies
The role of those who work in child protective services (CPS) is to ensure children's safety and well-being. This study explored eight CPS professionals’ perceptions of risk assessment in child protection cases and their ideas of barriers and facilitators they encountered in their decision-making in the field. Through a force field analysis, using Lewin's change theory, content analysis of narrative data collected using open ended surveys revealed child welfare professionals’ experiences with the driving and restraining forces in child risk assessment. Findings highlighted continuing needs in the areas of training, cultural contexts, and ways for better collaboration and information to …
Examining Turnover Intent Among Young Federal Employees: Organizational Support, Satisfaction, Psychological Safety, And Burnout Interplay, Lyndsey Tuft
Walden Dissertations and Doctoral Studies
This study examined factors influencing turnover intentions among federal employees under 40 years old, focusing on perceived organizational support, employee satisfaction, psychological safety, and burnout. The theory that grounded this study included the organizational support theory. Structural equation modeling was applied to archival 2022 Office of Personnel Management’s Federal Employee Viewpoint Survey data. Key results revealed strong positive associations between perceived organizational support and employee satisfaction, with both factors significantly negatively related to turnover intentions. Psychological safety and burnout showed statistically significant but small moderation effects, limited by model fit issues and multicollinearity. Unexpectedly, burnout positively associated with employee satisfaction …
Law Enforcement Executive Selection Process In North Texas, Herbert Robert Ashford
Law Enforcement Executive Selection Process In North Texas, Herbert Robert Ashford
Walden Dissertations and Doctoral Studies
Poor community–police relationships impact both communities and police because the community may feel unfairly targeted for enforcement. This qualitative study investigated what attributes are essential to executive law enforcement success. The theoretical framework was the person-organization fit theory as it applies to public service motivation. Data were collected from chief law enforcement executives and their direct reports from eight municipal law enforcement agencies in the Dallas County area of the Dallas-Fort Worth-Arlington Metropolitan Area through an open-ended qualitative questionnaire; the sample population consisted of 19 police executives. The results were analyzed using NVivo software and hand coding. The results were …
Leadership Strategies For Streamlining Employee Protocols In Small Behavioral Health Agencies, Chantelle Walker
Leadership Strategies For Streamlining Employee Protocols In Small Behavioral Health Agencies, Chantelle Walker
Walden Dissertations and Doctoral Studies
Streamlining employee protocols in behavioral health agencies are a critical challenge for organizations. Inconsistencies with maintaining protocols can impair an organization’s systems developed to ensure accurate and timely documentation, can impede processes for time off, and can decrease service quality. This qualitative case study was grounded in the Baldrige Framework of Excellence to discover leadership strategies for streamlining employee protocols in Behavioral Health Organization U (BHOU). The identified population consisted of mental health clinicians in the Southeast region of the United States. Data collection occurred through interviews with the organization’s leader, questionnaires, and secondary data. Thematic analysis revealed six themes: …
Theoretical Foundations Of Governance And Executive Compensation In Bay Area Benefit Corporations, Thomas Brown
Theoretical Foundations Of Governance And Executive Compensation In Bay Area Benefit Corporations, Thomas Brown
Walden Dissertations and Doctoral Studies
Profit maximation has largely prevailed as the foundation for corporate mission and the design of executive compensation structures. More recently, with the combination of profit and non-profit paradigms within a single hybrid entity, these lines are blurred when the stakeholder perspective and dual mission are incorporated. The purpose of this study was to examine the alignment between executive compensation metrics and dual mission and the governance structures and corporate perspectives implicit in the process of establishing and monitoring executive performance. Elements of stakeholder theory, shared value, behavioral agency theory, and goal framing theory were foundational to research and development of …
Mental Health Care And Psychological Help-Seeking In Correctional Officers, Natasha Charles Mcqueen
Mental Health Care And Psychological Help-Seeking In Correctional Officers, Natasha Charles Mcqueen
Walden Dissertations and Doctoral Studies
Correctional officers face significant mental health challenges due to the high-stress and often traumatic nature of their work environments. This qualitative study used the conservation of resources (COR) theory to underpin exploration of correctional officers’ perceptions of mental health care and psychological help-seeking within personal, organizational, and societal contexts. In-depth interviews were conducted with six correctional officers, three males and three females, to gather detailed insights regarding their perceptions of mental health care and their help-seeking behaviors. Data were analyzed using manual thematic coding, NVivo, and natural language processing tools, to ensure a comprehensive and objective analysis. Key findings were …
Strategies Information Technology Project Managers Use To Enhance Information Technology Projects, Aaron Tobi Ogunjeminiyi
Strategies Information Technology Project Managers Use To Enhance Information Technology Projects, Aaron Tobi Ogunjeminiyi
Walden Dissertations and Doctoral Studies
Information technology (IT) projects are crucial for driving organizational growth, innovation, and competitiveness. However, when IT projects fail, they significantly threaten stakeholders, organizations, employees, and communities. These failures can severely impact performance, waste resources, erode stakeholder trust, and disrupt operations. Grounded in the theory of planned behavior, the purpose of this qualitative pragmatic inquiry was to explore strategies IT project managers used to enhance IT project’s success. The participants comprised six IT project managers of six telecommunication companies in North America with a proven record of successful project implementation. Data collection was through semistructured interviews and analyzed using thematic analysis. …
Trauma-Informed Behavioral Health Leadership Strategies For Enhancing Mental Wellness Among Bereavement Midwives, Katherine Hyde Hensley
Trauma-Informed Behavioral Health Leadership Strategies For Enhancing Mental Wellness Among Bereavement Midwives, Katherine Hyde Hensley
Walden Dissertations and Doctoral Studies
The mental wellness of bereavement midwives is a crucial yet often overlooked aspect of health care. This study, grounded in organizational resilience theory, explored trauma-informed behavioral health leadership strategies aimed at enhancing mental wellness among these essential providers. The primary objective was to offer actionable insights for enhancing workplace mental wellness in bereavement midwives. Purposive sampling was used to enlist three participants from a multidisciplinary bereavement team with expertise in bereavement midwifery. Key behavioral themes and leadership strategies were identified through thematic analysis of qualitative interviews, supplemented by secondary data from organizational documents and reports. The Baldrige Framework and Authentic …
Promoting Leadership Wellbeing In Behavioral Health Organizations, Mychalbrianne Chatigny
Promoting Leadership Wellbeing In Behavioral Health Organizations, Mychalbrianne Chatigny
Walden Dissertations and Doctoral Studies
In this case study the strategies and hindrances in the well-being for leaders in a behavioral health organization located in the southern United States were explored. The study was framed around the Baldrige Excellence Framework focusing specifically on the components of leadership, workforce, and strategy. Data were collected including semi-structured interviews, analysis of numerous internal documents, and secondary sources of peer reviewed articles, and organizational websites and media. The results of this study revealed the organization demonstrated a commitment to maintaining a positive working environments and promoting their workforce’s well-being. Themes that emerged from data analysis revealed leaders’ recognition in …
Human Resources Strategies To Improve Performance In Healthcare Organizations, Rashida Ratliff
Human Resources Strategies To Improve Performance In Healthcare Organizations, Rashida Ratliff
Walden Dissertations and Doctoral Studies
Performance management in healthcare organizations remains an ongoing challenge for leaders. Healthcare leaders are focused on increasing performance because it is the leading indicator of improving overall patient quality of care. Grounded in Kurt Lewin’s change management theory, the purpose of this pragmatic inquiry was to explore human resource strategies healthcare leaders use to enhance organizational processes and systems to improve performance. The participants were seven leaders in healthcare organizations who incorporated human resource strategies in managing performance. Data were collected using semistructured interviews, reviews of public data of business websites, and human resource strategies for managing performance. Through thematic …
Utilizing Effective Performance Management Strategies To Advance Towards Organizational Success, Raina Nicole Johnson-Smith
Utilizing Effective Performance Management Strategies To Advance Towards Organizational Success, Raina Nicole Johnson-Smith
Walden Dissertations and Doctoral Studies
Poor employee performance has a direct impact on business outcomes. Performance management leaders are concerned with identifying and implementing efficient strategies, as organizational performance is a primary predictor of the organization’s success and sustainability. Grounded in the transformational leadership theory, the purpose of this qualitative, pragmatic inquiry study was to explore effective performance management strategies to identify and remediate performance issues. The participants were seven dynamic performance management leaders in the northeastern United States who utilized effective strategies to identify and remediate performance issues. Data were collected using semistructured interviews, performance management websites, and public records. Through thematic analysis, four …
Effective Strategies For Improving The Performance Of Underperforming Remote Federal Contract Specialists, Shaneika Imani Berryman
Effective Strategies For Improving The Performance Of Underperforming Remote Federal Contract Specialists, Shaneika Imani Berryman
Walden Dissertations and Doctoral Studies
At the onset of COVID-19, federal agency leaders had to increase workforce remote work capabilities to address the underperformance of teleworking employees. Considering the employees' need for continued remote work while balancing this with the continued federal government functionality, improving employee performance regardless of work location is essential. Grounded in the job demands-resources theory, the purpose of this qualitative pragmatic inquiry was to explore the strategies that remote managers use to improve the performance of underperforming remote federal contract specialists. The participants were seven remote supervisors who manage remote working contract specialists at federal agencies. Data were collected using semistructured …
Perspectives Of Female Directors On The Effectiveness Of Corporate Board Diversity Interventions, Jody Michelle Pugh
Perspectives Of Female Directors On The Effectiveness Of Corporate Board Diversity Interventions, Jody Michelle Pugh
Walden Dissertations and Doctoral Studies
While women account for most of the workforce, they remain underrepresented as executives on corporate boards of directors. A review of the literature revealed there is limited research about the experiences of women currently serving on corporate boards while states and regulators pursue the application of structural interventions through gender equity initiatives. The purpose of this general qualitative study was to explore how female board members perceived the effect of gender quota mandates on corporate board membership. The theoretical framework for this study was Zucker’s institutional theory of organizations which is used to examine the influence of external pressures applied …
The Role Of Middle Management In Influencing Corporate Culture Change Success, Robert Aaron Parsons
The Role Of Middle Management In Influencing Corporate Culture Change Success, Robert Aaron Parsons
Walden Dissertations and Doctoral Studies
Failure of organizations’ strategic change initiatives typically leads to continued mitigated financial performance. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to identify and explore strategies and processes middle managers use to support and implement organizational culture change initiatives to increase organizational financial performance. The participants were four middle managers from two transportation companies in Ohio that experienced thriving organizational culture changes to increase organizational financial performance. Data were collected using semistructured interviews and reviewing public financial statements. Data were analyzed using thematic analysis, and three principal themes emerged: participating in organizational culture change …
Enhancing Digital Transformation Success In Education Through Effective Stakeholder Engagement Strategies, Michael Ochieng
Enhancing Digital Transformation Success In Education Through Effective Stakeholder Engagement Strategies, Michael Ochieng
Walden Dissertations and Doctoral Studies
Stakeholder engagement strategies have the potential for adverse education business outcomes. Education business leaders are concerned about the impact of ineffective stakeholder engagement strategies on digital transformation initiatives. Grounded in stakeholder theory, the purpose of this qualitative pragmatic inquiry was to identify and explore effective stakeholder engagement strategies that business leaders use to enhance the success of digital transformation in education. The participants were six digital transformation leaders in the western United States. Data were collected using semi-structured interviews and a review of public organizational documents and online archives. Through thematic analysis, three key themes were identified: (a) stakeholder engagement …
Managerial Strategies To Create A Diverse Workforce For Enhanced Employee Performance, Karmashia Mcduffie
Managerial Strategies To Create A Diverse Workforce For Enhanced Employee Performance, Karmashia Mcduffie
Walden Dissertations and Doctoral Studies
Organizations with ineffective diversity management strategies risk increased conflict and decreased organizational performance. Senior managers are concerned with workforce diversity, which is critical for enhancing employee performance in the health and human services industry. Grounded in Lewin’s force field theory, the purpose of this qualitative multiple case study was to explore strategies that senior managers in the health and human services industry have successfully used to create a diverse workforce and increase employee performance. Participants were three senior managers from North Carolina health and human services agencies who successfully developed strategies to diversify workforces to increase employee performance. Data were …
Successful Strategies Of Small Business Owners Of Coffee Shops, Tom Gates
Successful Strategies Of Small Business Owners Of Coffee Shops, Tom Gates
Walden Dissertations and Doctoral Studies
Many small business owners of U.S. coffee shops lack effective strategies to sustain their business beyond the first 5 years. Small business owners are concerned that the use of ineffective strategies can negatively impact the coffee shop’s profitability and competitiveness. The purpose of the qualitative multiple case study was to explore what type of skills, business acumen, and strategies small business owners of coffee shops use to be successful within the first 5 years of operation. The conceptual framework that grounded this study was von Bertalanffy’s general systems theory. The participants were five small business coffee shop owners in the …