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Articles 31 - 60 of 209
Full-Text Articles in Entire DC Network
Is Design Thinking Considered A Design Kpi? An Empirical Study Of Large Taiwanese Corporations, Jing-Yang Lin, Tseng-Ping Chiu, Ai Higo, Yuichi Washida
Is Design Thinking Considered A Design Kpi? An Empirical Study Of Large Taiwanese Corporations, Jing-Yang Lin, Tseng-Ping Chiu, Ai Higo, Yuichi Washida
IASDR Conference Series
Design thinking has long been regarded as a key paradigm in design. However, in corporate practice, it often fails to be recognized as a concrete contribution to designers’ performance, revealing a persistent gap between academic theory and managerial implementation. This study investigates whether design thinking can serve as a performance indicator in organizational contexts, with a focus on the construction of evaluation systems, execution mechanisms, and the measurability of design outputs. Using a constructivist grounded theory approach, this study interviewed nine senior design managers from large Taiwanese corporations to collect practical perspectives. Based on 785 initial codes, the study identified …
From Complexity To Capability: Design-Led Transformation Of A Taiwanese Sme Under The Iddi Program, Chun-Ting Wu, Mu-En. Liang, Yu-Han Wu, Chao-Hsin Huang
From Complexity To Capability: Design-Led Transformation Of A Taiwanese Sme Under The Iddi Program, Chun-Ting Wu, Mu-En. Liang, Yu-Han Wu, Chao-Hsin Huang
IASDR Conference Series
This paper explores the design-led transformation of Kimu Design, a Taiwanese SME, through its participation in the Industrial Design-Driven Innovation (IDDI) initiative. Employing a single embedded case study and a mixed-methods approach—including structured surveys and semi-structured interviews—the research applies Maylor et al.'s Complexity Assessment Tool (CAT) to assess how public design programs influence innovation across structural, sociopolitical, and emergent dimensions. Findings show that targeted design support enabled Kimu to launch a new modular product line, improve internal workflows, and broaden market reach. While some limitations in budget flexibility and administrative processes were noted, these frameworks also enhanced project clarity and …
From Affirmative-Technological To Critical-Humanistic Tech Trends: A Speculative Framework For Service Design Futures, Yong-Ki Lee
From Affirmative-Technological To Critical-Humanistic Tech Trends: A Speculative Framework For Service Design Futures, Yong-Ki Lee
ServDes Conference Series
This paper presents a speculative framework for service design education, practice, and research in light of emerging technologies. It examines the evolution of service design through stages, from its foundations to a “thinking” era, and proposes a model for “Service Design 2.0” that considers industry-led, human-centred, and information driven approaches. The paper explores future trends in service design practice, emphasizing socio-technical systems thinking and learning systems. Design research is discussed in terms of evolving user-designer interactions, moving toward symbiotic relationships where designing and using become intertwined. Finally, the paper advocates for a balanced design education that integrates arts, engineering, computer …
Framing Education As A Complex Service System: A Structured And Multidimensional Framework Through The Service Design Lens, Marcelle Feitoza Bassi Costa, Nicola Morelli, Wanqiang Li
Framing Education As A Complex Service System: A Structured And Multidimensional Framework Through The Service Design Lens, Marcelle Feitoza Bassi Costa, Nicola Morelli, Wanqiang Li
ServDes Conference Series
This article explores the application of service design principles to higher education, positioning universities as complex service systems that extend beyond the academic realm. The goal is to propose a structured framework highlighting service design's role in enhancing pedagogical practices, optimizing support systems, and fostering collaborations between universities and society. Through a comparative analysis of existing frameworks, the study identifies commonalities and gaps, creating a positioning matrix that visually represents the relationships. The research identifies four key quadrants: (i) Learning Services, (ii) Services for Learning, (iii) Services for Educational Infrastructure, and (iv) Educational Interaction Services. The findings emphasize that recognizing …
Journey Probe: Uncovering Aspirations Of Early-Career Employees Via Narrated Journeys, Sanandan Ratkal, Simran Patankar
Journey Probe: Uncovering Aspirations Of Early-Career Employees Via Narrated Journeys, Sanandan Ratkal, Simran Patankar
ServDes Conference Series
Narrative mode of thought occurs frequently in the design process. The user research phases of a design lifecycle involve stories of users’ pains and aspirations. Aspirations can be abstract and highly contextual to uncover from conventional user research questions. Using journey maps can be an effective means to elicit user needs. Two designers experiment with journey-map styled worksheets i.e., journey probes as a tool for user research. The experiment was carried out to understand aspirations of early-career employees in a multi-national corporation in information technology services. The paper outlines the learnings gathered from the experiment and its potential as a …
Role Of Service Design In The Era Of Industry 5.0, Ravi Mahamuni, Sylvan Lobo
Role Of Service Design In The Era Of Industry 5.0, Ravi Mahamuni, Sylvan Lobo
ServDes Conference Series
Industry 5.0 (I5.0) represents a major shift from automated processes of Industry 4.0 (I4.0) to systems that put people first. I5.0 calls for a deeper focus on human centricity, especially on worker wellbeing and human-machine collaboration. This paper recognizes the synergy between the goals of I5.0 and service design. It uses a semi-speculative approach to explore the role of service design as a catalyst to the transition to I5.0, integrating service design’s core principles of empathy, co-creation and holistic systems thinking intro industrial processes. It examines the key challenges to the transitions and highlights how service design can support. It …
Wedding Rituals: Shedding Light On The Hidden Values Of Rituals To Design Better Services., Michalina Fidos, Mari Suoheimo, Jonna Häkkilä, Marja Kuronen
Wedding Rituals: Shedding Light On The Hidden Values Of Rituals To Design Better Services., Michalina Fidos, Mari Suoheimo, Jonna Häkkilä, Marja Kuronen
ServDes Conference Series
Service design often aims to create meaningful experiences, while rituals offer ways to structure their symbolic, emotional, and cultural dimensions. Understanding rituals in context can help designers co-create culturally respectful solutions that transcend boundaries. This paper explores how values embedded in wedding rituals can inform the design of more inclusive and meaningful services. Drawing on an international workshop with designers, we used a specially developed template to explore wedding rituals in a multicultural context. The study identified three overarching themes: the end of an era, patriarchy, and future prosperity. The mapping activity supported participants in reflecting on underlying rules, norms, …
From Pockets To Peace: A Letter For Designers, Michelle Helman
From Pockets To Peace: A Letter For Designers, Michelle Helman
Learn X Design Conference Series
This letter for designers presents a focused position on utilizing a design justice framework as an effective method and approach in design education and design research contexts. Through a storytelling method, the letter offers examples of a design justice framework applied in theory and practice within the intertwining disciplines of peace, health, and education. The intended audience is educators, researchers, and practitioners engaged in design practices. The letter is shared as an invitation for readers to reflect on how they might experience design and its impacts, and to consider their approaches for collaborative research, education, and idea-sharing as a means …
Futuring Design Education Better: Practice, Experience, And Context, Andrew Whitcomb
Futuring Design Education Better: Practice, Experience, And Context, Andrew Whitcomb
Learn X Design Conference Series
Design education has a responsibility to continuously reconsider its purpose toward students and society. Yet, despite ongoing discussions about what futures for design education should contain, we have little scholarship on how futuring happens in the present. Without addressing the context of sociotechnical institutions, we run the risk of developing design education futures that perpetuate unsustainable ways of knowing, being, and making. This paper aims to enrich conversations about design education futures by accounting for and critically reflecting on the experience of practicing as a design educator-researcher in a large public research university in the United States. Drawing inspiration from …
From Diamonds To Braids: New Metaphors For Teaching Transformative Design, Melanie Kahl
From Diamonds To Braids: New Metaphors For Teaching Transformative Design, Melanie Kahl
Learn X Design Conference Series
Drawing from my experience as a hybrid practitioner-educator, this pedagogical statement examines how we teach the invisible dimensions of transformative design. While traditional design process diagrams and metaphors—from squiggles to diamonds—effectively structure design activities, they fall short in teaching students how to facilitate transformative design processes. I propose braiding as a complementary cross-cultural metaphor that illuminates the concurrent processes woven through design work. I define four fundamental strands that expert practitioners weave into complex design processes: learning (growing capacity), narrative (weaving stories), relationships (growing connections and trust), and change (rehearsing transformation). This framework emerged from my practice of teaching students …
Teaching Contemporary Design Methods In Highly Regulated Industries: A Case Study, Jasmine Sarin, Asawer Ahyed, Santosh Basapur, Raj Shah, Zach Pino
Teaching Contemporary Design Methods In Highly Regulated Industries: A Case Study, Jasmine Sarin, Asawer Ahyed, Santosh Basapur, Raj Shah, Zach Pino
Learn X Design Conference Series
This paper presents an examination of teaching contemporary design methods to professionals in highly regulated industries; defined as sectors characterized by extensive government oversight, strict compliance requirements, standardized processes, and formal risk management protocols that significantly constrain operational decision-making and innovation approaches. While design thinking has gained widespread adoption across many sectors, professionals in highly regulated industries often need help with design approaches due to perceived conflicts with evidence-based practices and regulatory requirements. Through a structured series of workshops, we contended with these dynamics while introducing systems thinking and futuring methods to medical researchers and community navigators. The study addresses …
Lighting A Public Thing? Organizing Design Things In Public Bureaucracy, Christina Vildinge, Elena Raviola
Lighting A Public Thing? Organizing Design Things In Public Bureaucracy, Christina Vildinge, Elena Raviola
Nordes Conference Series
This study takes an interdisciplinary approach to the design of the night city, by exploring how, through complex scripting processes, the relational aesthetics of light is translated in processes of urban planning. This exploration is based on our study of lighting design in the city of Gothenburg and highlights the multiplicities of designing light through dimensions of aesthetics, sustainability, safety, environment, biodiversity, work and more. The question we ask is how the relational materiality of light as a design material is translated in the organizational process of urban planning and how light in this process is made a matter of …
Intentional Action At The Margins: Unpacking Agency In Public Service Ecosystem Design, Nicole Hußmann, Annukka Svanda, Martina Čaić
Intentional Action At The Margins: Unpacking Agency In Public Service Ecosystem Design, Nicole Hußmann, Annukka Svanda, Martina Čaić
Nordes Conference Series
This paper examines how public service ecosystems shape the agency of marginalized residents, focusing on immigrant job seekers. While ecosystem perspectives in service design have highlighted marginalization and actor interconnectedness, the role and intricacies of agency remain underexplored. To address this gap, we draw on a service design project in the City of Espoo aimed at improving an employment service for immigrants. Our findings reveal that immigrant job seekers’ agency is affected by (i) limited psychological, financial, and temporal resources, (ii) distorted information flows, (iii) the dependence on community support, (iv) biased attitudes of service staff and managers, and (v) …
We Are All Old: Decentralising Visions, Hayley Ho, Elsa Vaara
We Are All Old: Decentralising Visions, Hayley Ho, Elsa Vaara
Nordes Conference Series
This paper seeks to understand how a mixed methodology of speculation, design practices, and artistic practices can help design researchers understand how people of different ages and backgrounds may distribute their visions about being old. Our overall motivation for the research is that countries in the world are struggling to shape good societies while the pace of population aging is accelerating faster than in the past. The world’s problems are often perceived as complex, leading some to lose faith in their ability to effect change. Every person is a piece of the larger puzzle, and we argue that when individuals …
Design Facilitation Skills: Discrepancies Between Research Focus And Industry Needs In Us Job Postings, Wenqi Zheng, Mauricio Mejia, Catalina Cortes
Design Facilitation Skills: Discrepancies Between Research Focus And Industry Needs In Us Job Postings, Wenqi Zheng, Mauricio Mejia, Catalina Cortes
Nordes Conference Series
In design, designers often act as facilitators, helping cross-functional teams capture, evaluate, and integrate diverse ideas to create improved products. While the broader application of facilitation has been extensively explored, the specific demand for design facilitation in the industry remains understudied. This study bridges the gap by exploring the call for design facilitation in the U.S. job market. Through a content analysis of job postings and a novel approach for tracking skill trends over time, we identify key design facilitation-related skill employers seek, uncovering four patterns. We also discuss implications for design education, proposing curriculum changes to better prepare students …
Materializing Data: A Macramé-Inspired Framework For Evaluating The Effectiveness Of Creative Participatory Research, Emma Shercliff, Asha Ward, Berit Bliesemann De Guevara, Fiona Hackney, Chinelo L. Njaka, Eliana Sánchez-Aldana, Angelika Strohmayer, Amy Twigger Holroyd, Claire Wellesley-Smith
Materializing Data: A Macramé-Inspired Framework For Evaluating The Effectiveness Of Creative Participatory Research, Emma Shercliff, Asha Ward, Berit Bliesemann De Guevara, Fiona Hackney, Chinelo L. Njaka, Eliana Sánchez-Aldana, Angelika Strohmayer, Amy Twigger Holroyd, Claire Wellesley-Smith
Experiential Knowledge (EKSIG) Conference Series
This paper presents the development of a macramé-inspired framework for evaluating the effectiveness of creative participatory research (CPR), addressing gaps in conventional framework models that overlook the complex, multidimensional and experiential nature of these research approaches. The framework was designed to visualize and materialize the evolving nature of CPR, where participant engagement, contextual factors, and the sometimes organic and unpredictable creative activities shape both the research process and its outcomes. To achieve this, we worked with a group of experienced researchers with expertise in participatory textile-making methods in a series of three online workshops. Through these sessions, the research team …
Review Of Transforming Higher Education With Human-Centered Design, Vu Tuong Quyen
Review Of Transforming Higher Education With Human-Centered Design, Vu Tuong Quyen
Book Reviews
No abstract provided.
Drselects: Designing Change Sig’S Mauricio Mejía, Luca Simeone And Sabine Junginger, Mauricio Mejía, Luca Simeone, Sabine Junginger
Drselects: Designing Change Sig’S Mauricio Mejía, Luca Simeone And Sabine Junginger, Mauricio Mejía, Luca Simeone, Sabine Junginger
DRSelects
No abstract provided.
Reframing Radical Innovation In Pursuit Of Sustainable Futures, Timothy Cook, Leigh-Anne Hepburn
Reframing Radical Innovation In Pursuit Of Sustainable Futures, Timothy Cook, Leigh-Anne Hepburn
DRS Biennial Conference Series
Innovation affords us modern lifestyles filled with advanced technology and social structures; however, such development comes at a significant cost to the planet, posing an existential threat to humanity. In our highly complex and networked world, there is an urgency to achieve more sustainable, just and resilient futures. As design seeks to drive sustainable and systemic change, what is the role of radical innovation? And what do we want it to be? This study revisits and reframes the somewhat ambiguous concept of ‘radical innovation’ to broaden our understanding of its role, impact, and potential. We present a machine-learning-enabled literature review …
Is Community Currency Feasible In Rural China? A Field Study On Waste Sorting Improvement Via Green Passbook, Yinman Guo, Han Meng, Ying Hu, Xing Du, Tie Ji
Is Community Currency Feasible In Rural China? A Field Study On Waste Sorting Improvement Via Green Passbook, Yinman Guo, Han Meng, Ying Hu, Xing Du, Tie Ji
DRS Biennial Conference Series
The Green Passbook is a Community Currency mechanism applied to waste sorting initiatives in rural areas of China. A field study was conducted at the Green Passbook national demonstration site to evaluate the local effectiveness of its practice. Through semi-structured interviews and qualitative research using the KJ method, the study shows that using a top-down approach to implement a Green Passbook policy in rural waste sorting reduces garbage and enhances awareness. Nevertheless, the standardized Green Passbook model is adopted in diverse ways across various social systems. The result shows the improvement in community and system attributes in three areas: perceived …
Workplace Wellbeing And Interior Design: A Systematic Literature Review, Nadine Fayyad, Busayawan Lam, Richard Evans, Youngok Choi
Workplace Wellbeing And Interior Design: A Systematic Literature Review, Nadine Fayyad, Busayawan Lam, Richard Evans, Youngok Choi
DRS Biennial Conference Series
This paper offers a systematic review of the literature on workplace wellbeing and interior design, exploring the creation and evaluation of appealing environments that enhance employee wellbeing. This paper adopts a systematic approach to review using the guidelines of Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). Multiple databases were searched. The final review included 55 studies out of 472 that examined factors related to workplace wellbeing. The findings of this study suggest that background noise and open-plan workspaces negatively affect workplace wellbeing, while visual connections with plants and natural objects enhance it. This paper extends the current literature …
Exploring If Organisational Transformation Enhances Policy And Public Sector Innovation Labs Their Impact Potential: A Case Study On Zet, Jelske Van De Ven
Exploring If Organisational Transformation Enhances Policy And Public Sector Innovation Labs Their Impact Potential: A Case Study On Zet, Jelske Van De Ven
DRS Biennial Conference Series
As experimental spaces, design-led Policy and Public Sector Innovation labs employ design and participatory practices to help governments innovate. However, their short-lived nature is often detrimental to informing policy processes and government practices systematically. A year-long case study on Zet, a Dutch PPSI lab, including 29 interviews and 2 workshops, explored how organisational transformation from a government-enabled to an independently-run lab acts as a sustaining strategy. This article focuses on how Zet’s organisational transformation affected their potential to inform policy and government practice. Findings reveal that Zet started to prefer long-term client partnerships over short-term assignments. In addition, knowledge of …
Shaping Public Sector Digital Transformation Through Design. Translation Approaches On Training Programs As Multi-Stakeholder Ecosystems, Ilaria Mariani, Giulia D'Aleo, Marzia Mortati, Francesca Rizzo
Shaping Public Sector Digital Transformation Through Design. Translation Approaches On Training Programs As Multi-Stakeholder Ecosystems, Ilaria Mariani, Giulia D'Aleo, Marzia Mortati, Francesca Rizzo
DRS Biennial Conference Series
In the evolving landscape of public sector digital transformation, the integration of design thinking and stakeholder engagement presents a pressing challenge and a valuable opportunity. As a response to this challenge, there is a growing interest in the implementation of training programs within the theoretical framework of translational practices. This study adopts an organisational lens and an analytical framework to look into three instances of design translation in multi-stakeholder ecosystems. Drawing insights from a three-year exploration, it examines the dynamics within two ecosystems: the multidisciplinary and multi-operational partners responsible for designing and executing the training program, and the program participants. …
What Do Designers Bring To The Table? Identifying Key Design Competencies When Designing For Societal Challenges In The Public Sector, Thomas Van Arkel, Nynke Tromp
What Do Designers Bring To The Table? Identifying Key Design Competencies When Designing For Societal Challenges In The Public Sector, Thomas Van Arkel, Nynke Tromp
DRS Biennial Conference Series
There is an increasing interest in the public sector for the repertoire of designers and the value it can bring when working on complex societal challenges. However, what constitutes this repertoire is often not articulated clearly, or it is explained in such generic terms that it is hard to draw disciplinary boundaries. Drawing from literature, we identify four competencies—integrating, reframing, formgiving and orchestrating—as distinctive for the discipline of design. Through several examples we show how these competencies feature in the design process, and how these competencies drive different design practices. Although these competencies have to a certain extent always been …
Infrastructuring Sustainable Food Futures: A Case Study In Collaborative Innovation For Circular Seafood, Emmanuel Tsekleves, Serena Pollastri
Infrastructuring Sustainable Food Futures: A Case Study In Collaborative Innovation For Circular Seafood, Emmanuel Tsekleves, Serena Pollastri
DRS Biennial Conference Series
Transitioning to a circular economy requires transforming practices across the Ready-to-cook product value chains through shared knowledge. However, generalised solutions rarely succeed, but must be tailored to each context. This study explores using participatory design-informed “infrastructuring” to collaboratively develop novel methods tailored to stakeholders’ existing practices. The Seafood AGE project serves as a case study. We developed two remote, distributed facilitation methods using accessible digital platforms. These engage stakeholders in mapping current practices, analysing responses to speculative fish products, and exploring feasibility of prototypical circular approaches. Key findings demonstrate the potential of co-creative infrastructuring to bridge design research and industry. …
Designing Change: Research Scope And Agenda., Sabine Junginger, G. Mauricio Mejía, Luca Simeone
Designing Change: Research Scope And Agenda., Sabine Junginger, G. Mauricio Mejía, Luca Simeone
DRS Biennial Conference Series
No abstract provided.
Collaborative Translation From And Into Practice, Roger Whitham, David Pérez, Elizabeth Galvin
Collaborative Translation From And Into Practice, Roger Whitham, David Pérez, Elizabeth Galvin
DRS Biennial Conference Series
This paper explores how collaborative design methods can facilitate the translation of situated knowledge embodied in expert practice. We draw on a long-term collaborative research project with a major national museum in the UK aimed at catalysing sustained transformation in the practice of staff members. We describe two interdependent generative modalities of our collaborative design research intervention. Firstly, a mode of collaborative translation from staff member’s existing practice into shared language, prototypes and tools. Secondly, a mode of collaborative translation into the situated practice of staff, resulting in new shared behaviours and capabilities. We describe the methods used in this …
From Crisis To Transformation: The Role Of Creative Practices In Organisational Transitions, Milad Hajiamiri, Giulia Calabretta, Peter Lloyd, Fatma Korkut
From Crisis To Transformation: The Role Of Creative Practices In Organisational Transitions, Milad Hajiamiri, Giulia Calabretta, Peter Lloyd, Fatma Korkut
DRS Biennial Conference Series
Organizational transitions can evoke a range of reactions and emotions among employees, departments, stakeholders, and leaders. To effectively manage the transition, it is crucial to comprehend how organizations experience and design change to navigate the various challenges of the transition process. This study investigates how changes in the working environment of the catering staff of a convention centre in the Netherlands led to the formation of a close-knit community that not only embraced the change but also developed innovative approaches for addressing local and social challenges. We draw on interviews with 16 individuals from the organization and use social practice …
Visioning And Managing Change: Analyzing Strategic Designers' Approaches In Salient Podcast Episodes, Ruchita Arvind Mandhre, G. Mauricio Mejía, Wenqi Zheng, Kendon Jung, Xueting Wu
Visioning And Managing Change: Analyzing Strategic Designers' Approaches In Salient Podcast Episodes, Ruchita Arvind Mandhre, G. Mauricio Mejía, Wenqi Zheng, Kendon Jung, Xueting Wu
DRS Biennial Conference Series
Strategic design considers strategy as the core deliverable of practice, where designers are intentional about creating change. However, there is limited research that reveals change as a deliverable in these projects. The purpose of this study is to understand how experienced practitioners do strategic design and to identify their approaches for behavioral, organizational, and social change intentionally. With many experienced strategic designers invited to podcast shows, we analyzed the content of salient podcast episodes. This qualitative study uncovers themes, methods and approaches that expert strategic designers use to implement intentional change. We found that strategic designers embed themselves in particular …
Unleashing Creative Ideation Through Stakeholder-Related Learning: The Ripple Effect With Stakeholder-Nexus Tool, Ziling Liang, Zihan Zhou, Chu Liang, Yiming Bai, Yunxiang Shi, Yunfei Chen, Ying Hu
Unleashing Creative Ideation Through Stakeholder-Related Learning: The Ripple Effect With Stakeholder-Nexus Tool, Ziling Liang, Zihan Zhou, Chu Liang, Yiming Bai, Yunxiang Shi, Yunfei Chen, Ying Hu
DRS Biennial Conference Series
Extensive learning and comprehensive consideration of the dynamic connections between stakeholders are the keys to tapping into novel insights, especially in service design. However, due to their lack of professional experience, novice designers usually struggle with the complicated network of stakeholders which results in incomplete design solutions. We created the Stakeholder-Nexus, a knowledge graph-based heuristic teaching tool based on reliable service design examples, to address this problem. By conducting pre-post comparison experiments, we revealed that using the tool significantly increased the effectiveness of stakeholder learning and ideation of design solutions yielded heightened creativity with increased appeal and improved feasibility. Furthermore, …