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Articles 61 - 90 of 209
Full-Text Articles in Entire DC Network
Fostering Design Research Labs For Public Sector Innovation, Andrea Augsten, Lynn Harles
Fostering Design Research Labs For Public Sector Innovation, Andrea Augsten, Lynn Harles
DRS Biennial Conference Series
The public sector's digital transformation fosters collaboration and experimenta-tion, integrating design practices like design thinking, service design, and system design, notably in public innovation labs. Despite progress, these labs face chal-lenges in effecting change, transferring knowledge, and gaining cultural ac-ceptance. Public Innovation Labs (PIL) prioritize the common good, unlike profit-centric private counterparts. Design Research Labs (DRL), rooted in arts and de-sign, share this mission, offering a unique perspective on public sector innova-tion. Exploring the potential of DRLs in supporting public labs, this paper outlines criteria based on five DRLs in the German academic design context. It provides a new perspective …
Strategic Design Futures: Exploring Strategy And Futures To Learn And Practice Design For Intentional Change, G. Mauricio Mejía
Strategic Design Futures: Exploring Strategy And Futures To Learn And Practice Design For Intentional Change, G. Mauricio Mejía
DRS Biennial Conference Series
Designers change existing situations with a focus on changing the behavior of artifacts. When designers aim to intentionally change the behaviors of individuals, organizations, or social systems, practitioners use specific approaches. Strategy (strategic design) and futures (design futures) are two alternatives for designers working on complex situations that require intentional change. This paper presents and reports three editions of a course titled Strategic Design Futures that address this type of situation. The course includes a seminar and a project component, which are structured into six design activities: sense-making, participatory visioning, designing futures, designing strategy, participatory evaluation, and design implementation. The …
Historical Evolution Of Age-Friendly Transitions In The Yangfangdian Community In Beijing: A Multi-Level Perspective, Lijun Chen, Vladimír Kočí, Haipeng Tian
Historical Evolution Of Age-Friendly Transitions In The Yangfangdian Community In Beijing: A Multi-Level Perspective, Lijun Chen, Vladimír Kočí, Haipeng Tian
DRS Biennial Conference Series
The issue of transition and transformation of communities has a long history. Particularly in today's context of increasing aging trends, cities and communities are facing unprecedented multiple challenges that drive the transition to a more inclusive and sustainable future to enable community stakeholders to have a higher quality of life experience and to fulfil their visions for the future. This paper systemically reveals insights from the past of the ageing issue in the Yangfangdian community in Beijing through a multi- level perspective (MLP) framework created with local residents, a museum and design students to understand the historical foundations of the …
Extremes: On How The Study Of Appropriation Might Inform Inclusive Workplace Design In Manufacturing, Ana Correia De Barros
Extremes: On How The Study Of Appropriation Might Inform Inclusive Workplace Design In Manufacturing, Ana Correia De Barros
DRS Biennial Conference Series
Disabled people, from younger to older adults, are at comparative disadvantage regarding work. Design for inclusion at work tends to focus on individual adaptations (often stigmatising) or general accessibility guidelines (often insufficient). Furthermore, there is a tendency to focus on inability rather than on extreme abilities, which seem to be the ones enabling workers to appropriate existing products and create their own designs. Therefore, design research requires more input from diverse workers as users to inform the design inclusive industrial workstations. Departing from theory and ending with analyses of workers' designs, this paper argues that the articulation of the concept …
Three’S Company: Situation-Problem-Solution Co-Evolution, Luke Feast
Three’S Company: Situation-Problem-Solution Co-Evolution, Luke Feast
DRS Biennial Conference Series
This paper reports the results of a study examining the co-evolution of design situations, problems, and solutions. The research method is a longitudinal study tracking the creative problem-solving processes of 4 MSc student design teams on an industrial design project. The data includes observations, interviews, field notes, and documents. Visual mapping and temporal bracketing analysis tech-niques reveal insights into the teams' design processes. The results provide evidence that integrating effectuation enabled some teams to pivot their projects by co-evolving the situation, problem, and solution spaces simultaneously. This finding suggests designers can shape situations through effectuation, rather than just passively respond …
Exploring The Role Of Design For Organizational Learning In Community Interactions, Lorenz Herfurth
Exploring The Role Of Design For Organizational Learning In Community Interactions, Lorenz Herfurth
DRS Biennial Conference Series
This paper explores the lessons learned from the COVID-19 pandemic regarding organizational learning between communities and public bodies by reviewing current literature and research studies. Public institutions interacted with a number of different communities, demographics and cultures during the pandemic. What used to be considered inclusive approaches to engagement fell short of reaching those communities most exposed to the health risks associated with working in a pandemic. This working paper presents research into different thematic spaces that explore organizational learning between institutions and communities, and the role design might play in stimulating or inhibiting trans-formation in these relationships. Informed by …
Enacting Sustainability-Centered Design Curricula: The Role Of Ethos In Translating Educational Goals Into Pedagogy., Charlotte Kessler, Janice Rieger
Enacting Sustainability-Centered Design Curricula: The Role Of Ethos In Translating Educational Goals Into Pedagogy., Charlotte Kessler, Janice Rieger
DRS Biennial Conference Series
The concept of sustainability ethos can be defined as a context enabling an articulated set of educational aims and values to translate into curricula and promote capabilities that empower graduates to create change towards sustainable futures. While emerging as an important factor in developing sustainability-centered design curricula, further research is required to fully comprehend its educational significance, and how it intersects with the prevailing outcome-based approach to higher education curriculum development. This paper draws from interviews with academics and graduate students from three sustainability-centered design programs internationally to explore what enabled sustainability to be integrated in the programs. The findings …
Framing Transitions: Scenarios And Design For The Strategic Redirection Of Companies Within Planetary Boundaries, Estelle Berger, Pierre-Baptiste Goutagny, Caroline Nowacki
Framing Transitions: Scenarios And Design For The Strategic Redirection Of Companies Within Planetary Boundaries, Estelle Berger, Pierre-Baptiste Goutagny, Caroline Nowacki
DRS Biennial Conference Series
This paper provides experience feedback from a French consortium gathering academic and industrial partners, to produce quantified scenarios for 2060 that will serve to redirect companies within the frame of planetary boundaries. This setup constitutes a field for action research in design, together with strategic foresight, sustainability, and human and social sciences. Our paper presents the epistemological and methodological choices made, reports on the first year of the project (qualitative scenario-building), and the issues met. We propose in particular to discuss the tension between global societal evolutions driven by macro trends, and the situated processes of transformation initiated by the …
Reframing Design Maturity: A New Perspective On The Development Of Design In Public Organizations, Geert Brinkman, Ahmee Kim
Reframing Design Maturity: A New Perspective On The Development Of Design In Public Organizations, Geert Brinkman, Ahmee Kim
DRS Biennial Conference Series
Although design is a core activity of public organizations, the dominant perspective to this day is that public organizations are void of design. Existing design maturity models based on this perspective thus do not reflect, nor do justice to the practice of design in public organizations. In this conceptual paper we therefore propose to reframe design maturity as a matter of versatility and alignment - i.e. as an organization’s ability to tailor their design activities to the different design tasks it faces, while establishing productive interactions with other concurrent design activities. This offers a new perspective on how design can …
Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki
Prototyping As A Translational Practice Within Cross-Organizational B2b Service Innovation, Jaana Hyvärinen, Tuuli Mattelmäki
DRS Biennial Conference Series
This paper focuses on service prototyping in a global B2B technology company experimenting with the B2C market. We first establish the research framework with existing literature on service prototyping and then report a case in which service prototypes and prototyping approaches were used to contribute to different phases of a new service development project: a) discover and define, b) develop and deliver and c) implementation and rollout. We then reflect on the role of prototyping as a translational practice in facilitating cross-organizational collaboration and aligning and enhancing the commitment of various stakeholders. The first author, with a dual role of …
Towards Strengthening Methods In Design Education And Practice, Jorge Frascara, Paul Gardien, Guillermina Noël, Daniel Rosenberg, Pieter Jan Stappers, Danielle Wilde
Towards Strengthening Methods In Design Education And Practice, Jorge Frascara, Paul Gardien, Guillermina Noël, Daniel Rosenberg, Pieter Jan Stappers, Danielle Wilde
Learn X Design Conference Series
No abstract provided.
Competencies And Skills For Designers Of Information Services, Ladislava Zbiejczuk Suchá, Tereza Kosnarová Venerová, Simona Kramosilová
Competencies And Skills For Designers Of Information Services, Ladislava Zbiejczuk Suchá, Tereza Kosnarová Venerová, Simona Kramosilová
Learn X Design Conference Series
No abstract provided.
Design From Waste Materials: Situation, Problem, And Solution, Luke Feast, Linda Nhu Laursen
Design From Waste Materials: Situation, Problem, And Solution, Luke Feast, Linda Nhu Laursen
Learn X Design Conference Series
No abstract provided.
When 'Doing Ethics' Meets Public Procurement Of Smart City Technology – An Amsterdam Case Study, Mike De Kreek, Kars Alfrink, Martijn De Waal, Gerd Kortuem, Thijs Turel, Bart Visser, Laurens Samson
When 'Doing Ethics' Meets Public Procurement Of Smart City Technology – An Amsterdam Case Study, Mike De Kreek, Kars Alfrink, Martijn De Waal, Gerd Kortuem, Thijs Turel, Bart Visser, Laurens Samson
IASDR Conference Series
City governments increasingly experiment with civic participation in the procurement and the realization of smart city technologies in order to improve the incorporation of human values. In this case study, the city of X changed its procurement approach for a new camera car service that ensures an ethically responsible, privacy-friendly and secure collection of images from public space, including their metadata. Two starting points drive this change: 1) in order to have more control over the data, the municipality develops its own machine learning models for processing the images and 2) a multi-stakeholder co-design project – including a citizen panel …
In-House Designers To Break Out Public Sector Auditing In A Manageable Way, Linda Meijer-Wassenaar, Marjorie Bakker-Joosse
In-House Designers To Break Out Public Sector Auditing In A Manageable Way, Linda Meijer-Wassenaar, Marjorie Bakker-Joosse
IASDR Conference Series
For Supreme Audit Institutions to live up to the expectations of Parliament and the public and meet the needs of the public sector organisations they audit, they need to break out of their traditional knowledge-driven role of public spending watchdogs. Human-centred design offers an alternative to more knowledge: knowledge-in-action. Yet, the current frame of auditors restrains them from experimenting with alternatives. This study shares our experiences as in-house designers at the Netherlands Court of Audit of enriching the current focus on siloed public administration with citizens’ perspectives and of finding alternative ways to increase audit impact. Moreover, we show the …
Design Making Its Way To The City Hall: Tensions In Design Capacity Building In The Public Sector, Suzan Boztepe, Per Linde, Alicia Smedberg
Design Making Its Way To The City Hall: Tensions In Design Capacity Building In The Public Sector, Suzan Boztepe, Per Linde, Alicia Smedberg
IASDR Conference Series
Public sector organizations have been increasingly turning to design in their pursuit to innovate and address pressing challenges that seem intractable through their existing ways of working. Design’s presence in the public sector is still a relatively recent phenomenon ridden with many challenges. Through a study of three municipalities in Sweden, we present tensions designers face as they work their way to build design capacity. We argue that making a place for design in organizational systems and their ways of working requires skillfully navigating these tensions. We describe each tension in terms of their contradictions embedded in dualities and discuss …
Changing Heritage, Rodolfo Maffeis, Trocchianesi Raffaella, Franzato Carlo, Mason Marco
Changing Heritage, Rodolfo Maffeis, Trocchianesi Raffaella, Franzato Carlo, Mason Marco
IASDR Conference Series
The paper deals with changing processes of the cultural heritage through different perspectives: how the power of the change can be recognized both in the historic art masters approach and in their representations? How these historic art masters have triggered iconographic and conceptual agents of innovation? How Design for Cultural Heritage can envision new sustainable scenarios taking into account sociopolitical, cultural and climatic changes? In this complex context and age, what are new models of cultural experiences? What is the role of digital in museums transformation? Herein we will explore new definitions of contemporary museology and museography, like the digitally …
Inspiration For Developing Service Design Prototypes Through Speculative Design - A Case Study In The Field Of Carbon Neutral In The Uk, Ziwei Lin, Yuxuan Wang
Inspiration For Developing Service Design Prototypes Through Speculative Design - A Case Study In The Field Of Carbon Neutral In The Uk, Ziwei Lin, Yuxuan Wang
IASDR Conference Series
The purpose of this paper is to demonstrate the viability of Speculative Design in the creation of Service Design prototypes. Specifically, how speculative prototypes can facilitate participants' dialogue regarding their genuine visions. Second, this paper examines the performance of seven different speculative prototypes in a single carbon neutrality project in order to elaborate on the necessary characteristics of a speculative prototype. Our findings indicate that it is advantageous to create a service design prototype using Speculative Design. We argue that policymakers and governments can use Speculative Design to increase citizen engagement and collective imagination in projects such as carbon neutrality. …
Digital For Heritage And Museums: Design-Driven Changes And Challenges, Eleonora Lupo, Giuseppe Camosino, Beatrice Gobbo, Martina Motta, Michele Mauri, Marina Parente, Elena Spadoni, Davide Spallazzo, Federica Rubino
Digital For Heritage And Museums: Design-Driven Changes And Challenges, Eleonora Lupo, Giuseppe Camosino, Beatrice Gobbo, Martina Motta, Michele Mauri, Marina Parente, Elena Spadoni, Davide Spallazzo, Federica Rubino
IASDR Conference Series
In the recent decade, cultural institutions have increasingly embraced digital technologies as key resources for accomplishing their mission and innovating their cultural activities. In the present work, we attempt to disentangle through a design-driven and multidisciplinary approach the challenges brought by digital transformation in the cultural heritage sector. A diversified research team has thus been involved to include scholars with different backgrounds around the common phenomenon of investigation of Digital (Cultural) Heritage, under the Design Think Thank project. The Introduction is followed by a Methodological section, which outlines the approach to select and review case studies from the exploratory literature …
Change Management By Design. Design As A Flow Improver In Turbulent Times, Valentina De Matteo
Change Management By Design. Design As A Flow Improver In Turbulent Times, Valentina De Matteo
IASDR Conference Series
“One of the most significant facts of our time is the predominance of organizations. Perhaps this is the most significant. It will take time to fully understand its effects on individuals' thinking and behavior. Only a few of them will not be affected by this conditioning process”. If we read this sentence today, for the first time, without knowing its context, date and source, we would first of all be struck by its timeliness. We could also assume that we are dealing with an extract from a publication in the field of economics or business organization aimed at investigating the …
How Design Thinking Can Support The Establishment Of An Eu Govtech Ecosystem, Marzia Mortati, Ilaria Mariani, Francesca Rizzo
How Design Thinking Can Support The Establishment Of An Eu Govtech Ecosystem, Marzia Mortati, Ilaria Mariani, Francesca Rizzo
IASDR Conference Series
GovTech is a relatively new domain of joint interest for public administrations and the private sector. It is recognised to bring social, economic and environmental benefits to (i) the government by driving administrative efficiency, (ii) to citizens by improving quality of services, and to (iii) business by creating the conditions for start-ups growth. In order to provide services that more effectively satisfy citizens' needs and expectations while also complying with government regulations, the GovTech sector is currently exploring how to embrace design thinking and approaches for effective citizen engagement. Building upon the triangulation of knowledge from the existing body of …
Systemic Design For Sustainable Community Care For Older Adults: A Case Study In Turin, Piedmont, Italy, Wen Lu, Amina Pereno, Silvia Barbero
Systemic Design For Sustainable Community Care For Older Adults: A Case Study In Turin, Piedmont, Italy, Wen Lu, Amina Pereno, Silvia Barbero
IASDR Conference Series
The COVID-19 pandemic has significantly impacted various industries across the world, leading to changes in industries and the widespread adoption of teleworking networks. As countries transition from urban lockdowns to community lockdowns, community telemedicine has become a crucial agenda item. The pandemic has posed an unprecedented health challenge, particularly for older adults with chronic diseases due to its highly contagious nature and prolonged duration. The aim of this paper is to explore the impact and challenges of the COVID-19 pandemic governance model on older adults care in the Turin A.S.L.TO3 community. This paper was conducted within the methodology framework of …
Unlocking The Experience Economy: Integrating Design For Experience Knowledge Into Fast Moving Consumer Goods (Fmcg) Product Innovation, Steffen Ristau, Pieter Desmet, Frido Smulders
Unlocking The Experience Economy: Integrating Design For Experience Knowledge Into Fast Moving Consumer Goods (Fmcg) Product Innovation, Steffen Ristau, Pieter Desmet, Frido Smulders
IASDR Conference Series
This paper addresses the question how design for experience can be integrated into the product innovation practices of fast-moving consumer products, to increase impact and deliver additional (emotional) value to consumers. To achieve this, theories of the leading experts in the field have been reviewed, key principles of designing for experience have been identified and reflected on the product innovation practices as a case study on Henkel Consumer Brands, a global leading fast-moving consumer goods company. The key finding is that many small and diverse actions need be taken, which can be clustered in three themes: 1) actionable behavior, 2) …
Themes For An Airport Hub In The Transition Towards A Multimodal Transport Hub – An Embedded Researcher’S Perspective, Aniek Toet, Jasper Van Kuijk, Klaas Boersma, Sicco Santema
Themes For An Airport Hub In The Transition Towards A Multimodal Transport Hub – An Embedded Researcher’S Perspective, Aniek Toet, Jasper Van Kuijk, Klaas Boersma, Sicco Santema
IASDR Conference Series
Future mobility systems will likely incorporate more multimodal journeys. These multimodal journeys integrate multiple modes of transport, and their higher future prevalence highlights the importance of paying attention to the modality transfers within journeys. To carefully facilitate these transfers, we advocate the creation of passenger-oriented Multimodal Transport Hubs (MTHs), which integrate both infrastructure and services of multiple travel modalities to ensure high-quality transfers between the different modes of transport. This study is part of a research project investigating how Airport Hubs can transform into MTHs and aims to learn in practice how the case study FlyHub deals with new travel …
Experience Design’S Transformation Towards Experience-Driven Transformation: A Practical Perspective, Michael T. Lai, Hsien-Hui Tang
Experience Design’S Transformation Towards Experience-Driven Transformation: A Practical Perspective, Michael T. Lai, Hsien-Hui Tang
IASDR Conference Series
Over the past two decades, rapid economic development has transformed the practice of user experience. This article reflects on the evolution of the experience economy in China and the development of the experience strategy, from a design perspective, to address the challenges of an increasingly competitive market. The case study of a leading design consultancy in Shanghai, China, demonstrates how user experience (UX) design has evolved into experience strategy by 2023. The article presents four phases of user experience transformation to illustrate changes in problems and solutions and an Experience Strategy framework to elaborate on issues that designers should focus …
Changing Organizations And Policies: Equipping Design For Systemic Transformation, Marzia Mortati, Sabrina Bresciani, Eui Young Kim, Sabine Junginger
Changing Organizations And Policies: Equipping Design For Systemic Transformation, Marzia Mortati, Sabrina Bresciani, Eui Young Kim, Sabine Junginger
IASDR Conference Series
The track [Changing] Organizations and Policies of the 2023 IASDR conference encompasses 30 original papers that revolve around four main contributions of design in this domain: (1) design for public sector innovation; (2) transformative design for organizational change and customer experience; (3) design for social and environmental impact; and (4) theoretical explorations, positions, and methodological approaches. These key clusters and related papers are described in detail; discussion points are provided on how the resulting research agendas might be addressed to move the field forward.
Are Service Designers Positioned To Design For Sustainability?, Kendon Jung, Mauricio Mejía
Are Service Designers Positioned To Design For Sustainability?, Kendon Jung, Mauricio Mejía
IASDR Conference Series
We have designed systems that influence the daily choices of 8 billion people and have brought our world to the brink of collapse as a result. In this context, designers, in general, have been concerned with sustainability for a long time. While the field has acknowledged that not only product design but also services and systems are spaces to address sustainability, much of the literature has centered on creating methods and tools. This work could be limited in preparing designers for action because prescriptive guides are rarely easy to implement in designing activities. Leveraging design to intentionally shift a linear …
Investigating Strategies For Delivering Change Through The Practice Of Co-Design With Communities In The Northern Ireland Context., Katrina Newell
Investigating Strategies For Delivering Change Through The Practice Of Co-Design With Communities In The Northern Ireland Context., Katrina Newell
IASDR Conference Series
The PhD research proposes that awareness of and exposure to co-design processes will support communities in Northern Ireland to frame and develop long term strategic goals. In doing so the research focuses on three areas: how the local context might affect a co-design process, the components necessary to create a space that nurtures co-creation for social transformation, and the relational facets within a community-based co-design process between the actors engaged. This research has emerged from the researcher’s experience of working in community development in Northern Ireland and a desire to better understand how we might collaboratively design with communities to …
The Transformative Role Of Service Design – A Case Study Of A Public Library, Justyna Starostka, Nicola Morelli, Amalia De Götzen
The Transformative Role Of Service Design – A Case Study Of A Public Library, Justyna Starostka, Nicola Morelli, Amalia De Götzen
ServDes Conference Series
Using a wider context of a growing role of service design (SD) in different change processes, the aim of this article is to explore the transformative role of service design on two levels: organizational and societal. We investigated a transformation process of a public sector organization – a public library, showing how service design can be a vehicle of organizational and societal changes. We were able to map 3 cycles of transition that have been gradually expanding the visions, theories of change, mindsets, and new ways of designing in the organization, helping to achieve more and more agency in transforming, …
Oxymoron In Prototyping Digital Artifacts: Reviews Of Digitalised Product-Service System (Dpss) Development Projects Of Global Tech Companies, Hyunwook Hwangbo
Oxymoron In Prototyping Digital Artifacts: Reviews Of Digitalised Product-Service System (Dpss) Development Projects Of Global Tech Companies, Hyunwook Hwangbo
Experiential Knowledge (EKSIG) Conference Series
Prototyping is one of the vital attributes of establishing a design-thinking organisation. This study suggests it also implies its oxymorons as an organisational material practice when it comes to digitalised product-service system (DPSS) development practice. DPSS development involves digital artefact design. This however requires a new organisational approach to prototyping. Designing a digital artefact is concerned with digital materiality - a combination of heterogeneous digitised materials: tangible materials (products and network systems) with intangible ones (service and contents), accomplished in a generative design approach. But it also presents new organisational challenges on increasing unknown factors emerging from the heterogeneous and …