Digital Commons Network^™

Contact Center Healthcare Worker Stress Levels During Times Of Rapid Change, Christine Dvorak

Leadership Education Capstones

The purpose of this study is to explore the factors contributing to stress during times of rapid change with healthcare staff working behind the scenes in a contact center. This study will focus on contact center employees working in a healthcare setting where rapid change is frequent and how this impacts individual stress levels. The research currently shows that burnout and increased stress is on the rise for the front-line staff working in healthcare (Meese et al., 2021). To better support contact center employees, it will be imperative to understand the causes of stress and burnout in their roles. Once …

Complex Adaptive Systems Leadership In A Volatile, Uncertain, Complex, And Ambiguous (Vuca) Environment: A Case Study Of A First-Year Female Superintendent Of Color, Karika Ann Parker

Dissertations

Superintendents in the K-12 education system in the United States are called upon to ameliorate problems and issues derived from many internal and external forces since its inception. Current literature reveals that, superintendents face complex challenges to improve district level educational outcomes for students within environments that are more volatile, uncertain, complex, and ambiguous (VUCA) and do require a shift from dominant traditional (hierarchal and control) leadership approaches. The aim of this qualitative case study of interviews is to represent the single voice of a first-year female superintendent of color’s (Asian, Indian descent) perspective, perceptions, thoughts, and experiences. The interviews …

A Case Study Of Perceptions Of Academic Liaison Librarian Roles In The Instructional Design Process, Brent C. Swearingen

Graduate Theses and Dissertations

The academic liaison librarian model is evolving and increasingly includes a greater emphasis on collaborative work with other academic professionals. Little is known about how these new roles are viewed either by liaison librarians or their prospective partners. This study explored the evolution of the liaison model, as well as perceptions of academic liaison librarian roles in the instructional design process. Using systems thinking and frames as conceptual frameworks, the study utilized a qualitative, single-site case study for its methodology.

Progressive Analytics Diffusions: Rewiring Our Software, Liz Wanless

Journal of Applied Sport Management

The sport industry is no stranger to the pursuit of innovation (Slack & Thurston, 2021). The sport analytics realm represents the continual emergence of innovation diffusion curves. This essay shows how innovating both research and education in response to diffusion curves in sport analytics, we can create the space to not only keep but also generate pace.

Integrating Media Literacy Into General Education Core Courses For Undergraduates, Christen Embry

Dissertations

This study aimed to understand the essential nature of media literacy, evaluate pre-developed higher education classes for existing media literacy context, and recommend best practices for incorporating media literacy into an undergraduate curriculum. This mixed-methods study of media literacy in undergraduate college courses explored the presence and absence of media literacy lessons within core classes by auditing 15 online course shells accessed through the university’s Learning Management System (LMS). Specifically, all the courses surveyed included the first skill of media literacy, Access; 33% of the classes included Analyze; 27% included Creation; 20% included Reflection; and 20% included Action. Once the …

A Case Study Of Practitioner Perceptions On The Online Transition Of Student Support Services At A Mississippi Community College, Christopher M. Bagwell

Graduate Theses and Dissertations (2019 - present)

The study explored how practitioners perceived the transition to online student support services at a Mississippi community college during the COVID-19 pandemic. The study utilized the qualitative research approach of a single case study to gather data. Data was collected through open-ended surveys designed to acquire and interpret perceptions on an array of research questions. Forty-one administrators and staff participated in the study. The researcher employed hierarchical coding to narrow the data into themes. Subsequent rounds of coding and peer review were conducted to develop two principal themes of technology and institutional/personal preparedness. Kotter’s Change Model was utilized to evaluate …

Exploring The Interpersonal, Leadership, And Organizational Factors Related To The Burnout Of Bilingual, Latinx Professional School Counselors [Explorando Los Factores Interpersonales, De Liderazgo Y Organizacionales Relacionados Con El Agotamiento De Los Consejeros Escolares Profesionales Bilingües Y Latine], Crystal Marie Prado

Theses and Dissertations

This study explored the relationship between interpersonal competencies, educational leadership styles of campus principals, organizational practices, and the burnout of professional school counselors (PSCs). A mixed-methods research design was utilized to examine the correlation between identified predictor variables and the level of burnout as measured by the five dimensions of the Counselor Burnout Inventory (CBI; Lee et al., 2007), the three subscales of the Maslach Burnout Inventory: Educators Survey (MBI-ES, Maslach et al., 1986), and personal narratives documenting the participating PSC's most significant professional experiences. The investigation included 100 bilingual, Latinx PSCs from four urban/suburban school districts of border towns …

Charter School Leaders’ Perceptions Of School Autonomy, Sharon L. Latten-Clark

LSU New Orleans Theses and Dissertations

Abstract

This study explored school leaders and how they perceive and use autonomy to operate a school. The purpose of this qualitative phenomenological study was to better understand the lived experiences of school leaders and how they perceive and use their autonomy while operating a charter school in New Orleans, Louisiana. There is relatively little documentation on the perceptions of how school leaders feel they use and balance their autonomy when operating a charter school. This study builds upon the current and past research which regards principal autonomy as a driver of the success of charter schools and school quality. …

The Lived Experiences Of Students In A Summer Bridge Ninth Grade Transition Program: A Phenomenological Case Study, Ricardo C. Randall

Educational Leadership & Workforce Development Theses & Dissertations

The purpose of this study was to explore the lived experiences of students in one summer bridge program as they transitioned to high school. Every year, eighth grade middle school students go through the process of making the transition from middle school to high school. For many students, the transition to high school is the most difficult of all transitions. In order to assist students to successfully transition to high school, many school districts in our nation have implemented Middle School to High School Summer Bridge Programs to augment academic achievement and strengthen the essential skills needed for the preparation …

Deliberately Developmental Leadership In Organizational Settings, Glenn Allen Nixon

Electronic Theses and Dissertations

The purpose of this qualitative study was to investigate leadership development strategies in organizations in North Texas needed to create prepared, competent leaders who can become and help create deliberately developmental leaders. Open-ended and semistructured interviews were used to collect data, with questions centered on effective leadership development strategies for creating competent leaders and effective leadership strategies for creating deliberately developmental leaders. The idea was to understand if organization’s leadership focused on the need for leadership development, if organizational members were being identified for leadership, and if systems exist to address future organizational leadership needs. Three types of organizations were …

Understanding Superintendents’ Approaches To The Implementation Of District Systems In The Context Of A Crisis, Jarad C. Munroe

Educational Leadership & Workforce Development Theses & Dissertations

The COVID-19 pandemic presented a crisis that district superintendents and their leadership teams had not before experienced. In a matter of weeks, school systems needed to transition away from a traditional learning model, where teaching and learning occurred in a physical classroom, to a virtual learning environment. School districts were provided little time to strategically develop a model to transform their systems to continue to meet student learning goals. The districts were still expected to fully operate, while prioritizing the acquisition of resources that could provide the means for a deliberate shift to establish a virtual learning system. This qualitative …

The Sources Of The Authority Of Academic Leaders In Jordanian Universities From The Viewpoint Of The Faculty Members Working With Them مصادر سلطة القادة الأكاديميين في الجامعات الأردنية من وجهة نظر أعضاء هيئة التدريس العاملين فيها, Meqbel M. Alkhazaleh, Saleh Naser Oleimat, Eid M. Kanan

Jordanian Educational Journal

Abstract:

The study aimed to identify the sources of the authority of academic leaders in Jordanian universities from the viewpoint of the faculty members working with them. A random stratified sample was chosen, consisting of (384) faculty members. The survey descriptive methodology was used, and a questionnaire consisting of (27) items, distributed in (6) fields, was used. Its validity and reliability were confirmed. The study reached the following results: the degree of appreciation of the exercise of the sources of the authority of academic leaders in Jordanian universities from the viewpoint of faculty members working with them was medium. The …

Instructional Systems Design And The Diffusion And Adoption Of Technology: (Volume 1), Miguel Ramlatchan (Author & Editor), Mark Parsons (Author), Meghan Soldani (Author), Josie Joswick Mendoza (Author), Maria Satre (Author), Brittany Spitz (Author), Jasmine Bundy (Author), Amanda Kline (Author)

Distance Learning Faculty & Staff Books

Instructional designers, instructional systems designers, and other educational technologists are, by their nature, innovators. These professionals apply and extend the applied science of learning, systems, communication, and instructional design theory to help students learn. Technology in some capacity is used to make the connections between subject matter experts, teachers, instructors, and their learners. It is common for instructional designers to seek new tools, techniques, and innovations for the improvement of learning, access, quality, and student satisfaction. However, the adoption and diffusion of new educational technology and innovation is a complex process that depends on many variables. Understanding these processes and …

Strategies For Creating Inclusive Learning Environments Through A Social Justice Lens, Beverly Araujo Dawson, Whitney Kilgore, Renee M. Rawcliffe

Journal of Educational Research and Practice

Culturally situated and cross-cultural approaches to instructional design and research have become increasingly important in higher education, particularly in online learning environments. As higher education becomes increasingly racially and ethnically diverse, learning environments must be structured and facilitated to meet the learning needs of BIPOC (Black, Indigenous, people of color) students. Based on the Community of Inquiry (CoI) and culturally inclusive pedagogy, this paper provides an overview of inclusive teaching practices and the necessity to take a holistic approach to online teaching with BIPOC students. This paper provides an overview of key instructional design elements to achieve equity-minded instructional design.

Leadership Curriculum In Physical Therapy Education: A Case Study, Christina M. Kalata

Doctoral Dissertations and Projects

Physical therapists must demonstrate leadership skills to provide quality patient care and to facilitate healthcare reform. The purpose of this qualitative collective case study was to understand core physical therapy faculty’s implementation of leadership development curriculum in entry-level physical therapy programs at graduate colleges and universities. The theory guiding this study was transformational leadership theory, proposed by Burns (1978), as it informs leadership skills and attributes, which may cultivate the change necessary for health care reform. The central research question for this study explores how physical therapy faculty incorporate leadership development into their graduate physical therapy programs to prepare students …

Implementing Diversity Training Targeting Faculty Microaggressions And Inclusion: Practical Insights And Initial Findings, Ellen Ernst Kossek, Patrice M. Buzzanell, Brittany J. Wright, Cassondra Batz-Barbarich, Amy C. Moors, Charlene Sullivan, Klod Kokini, Andrew S. Hirsh, Kayla Maxey, Ankita Nikalje

Psychology Faculty Articles and Research

Despite the importance of faculty diversity training for advancing an inclusive society, little research examines whether participation improves inclusion perceptions and belongingness. Integrating training and diversity education literature concepts, this study examines the effectiveness of training targeting microaggressions in six STEM (Science, Technology, Engineering, Mathematics) oriented departments at a research-intensive university. Reactions data collected at the end of face-to-face training suggested that participation generally increased inclusion understanding. Self-assessments on inclusion concepts collected from 45% of participants before and three weeks after training suggest participation increases perceptions of the importance of inclusion, microaggression allyship awareness, inclusive behaviors, and organizational identification. Compared …

Critical Civic Engagement: Creating Yards And Building Community At Predominately White Institutions, Heather Moore Roberson

Journal of Research Initiatives

This article details the journey of a Black Greek professor who created yards on a predominately white campus. This piece of scholarship challenges the historical narrative of the civic engagement movement and considers equity and inclusion with existing civic engagement literature. Specifically, this research contends that civic engagement scholarship must consider the historical legacy of historically Black Greek letter organizations, their commitment to service, and undergraduate education. The construction of “yards” is a civic engagement initiative that builds meaningful connections between college campuses and local communities.

Eight Steps To Facilitating More Equitable Education In Undergraduate Sciences, Gintarė Lübeck, Michael K. Seery, Barry J. Ryan

Articles

Pedagogical practices can influence students’ confidence and ability beliefs and affect their ambition to persevere in science. Given the continuing need to diversify science and retain students in scientific programmes, science education must be tailored to cater to the needs of varied student groups. Since early experience in university programmes can be decisive in determining students’ further academic and professional choices, pedagogies employed in undergraduate science courses can be particularly influential in supporting science careers. Undergraduate science instructors are therefore encouraged to consider their approaches to teaching and learning from a variety of perspectives that could help empower students from …

Investigating The Relational Element Of Trust In Teacher-Principal Relationships: An Autoethnographic Case Study, Angela Bradley

LSU Doctoral Dissertations

This autoethnographic case study was designed to investigate the relational aspect of trust, a characteristic of servant leadership, in the teacher-principal relationship. This trusting bond is an often overlooked, foundational element of a school’s success. I examined the role that trust plays in enhancing a school’s culture and how trust is established and maintained among one principal and teachers under my supervision. In addition, as researcher, I sought to uncover specific indicators that trust was present on a school campus. Finally, I sought to examine trust’s effects on collaboration and organizational commitment.

Through weekly reflections, I sought to examine my …

A Systematic Review Of The Literature On Inservice Professional Development Explicitly Addressing Race And Racism, Andrew Matschiner

Education Faculty Articles and Research

This systematic literature review examines research on U.S. professional development (PD) in which practicing teachers are asked to engage explicitly with race and racism. Using Kennedy’s PD theories of action, this review examines 64 studies published from 1981 to 2019 and analyzes race-related PD goals, pedagogical approaches, and documented outcomes of PD. The body of scholarship shows an array of PD program goals, often-limited pedagogical explicitness and detail, and descriptive and developmental outcomes. Recent scholarship has centered racial-equity-oriented teachers and teachers of Color and identified PD characteristics associated with positive outcomes. Extant literature has seldom directly documented PD transfer and …

Reinventing Identity In Transition From Principal To Professor: A Collaborative Autoethnography, Forrest J. Kaiser, Jennifer Bailey

Educational Leadership and Policy Studies Faculty Publications and Presentations

School leadership is a fast-paced job where stakeholder feedback is frequent, and decision-making requires quick thinking and strong organization. When school leaders transition from practitioner to scholar, they face a dramatic change in pace and responsibility. Unlike their peers who come from academia, practitioner-scholars experience a unique context and career shift that requires navigating unfamiliar organizational structures and translating existing skills into new contexts. This collaborative autoethnography explores the lived experiences of two junior faculty who recently transitioned from the campus principalship to the tenure track professoriate during the COVID-19 pandemic. Through a process of individual writing, group reflection, and …

Strategies For Christian Educators And Administrators To Move From Pre-Pandemic Vuca Reaction To Post-Pandemic Vuca 2.0 Response., Doug Atha

International Christian Community of Teacher Educators Journal

Abstract

Pre-pandemic Volatile, Uncertain, Complex and Ambiguous (VUCA) realities added specific complexity to education and administrative practice at Christian schools, influencing Christian school educators and administrator reactions to the challenges experienced in their social and professional contexts (Ungerer, Ungerer and Herholdt, 2016). Post-pandemic realities however, will require greater diligence for Christian educators and administrators. The transition from pre-pandemic reactive responses to VUCA influence on Christian school environments to applying visionary, understandable, courageous and adaptive (VUCA 2.0) strategic principles for those same environments, is a necessary strategic challenge to accept. Christian school educators and administrators wanting to support a healthy and …

Transformational Leadership And Organizational Citizenship Behavior Motives In Teachers, Jeremy Davis, Juliann Sergi Mcbrayer, Suzanne B. Miller, Katherine Fallon

Journal of Organizational & Educational Leadership

A principal’s leadership is a key part to the success of a school as their leadership guides both instructional and organizational outcomes. Teachers often work beyond their formal duties to see that all their students have their needs met. This is referred to as an Organizational Citizenship Behavior (i.e., when followers display behaviors that benefit the organization or its members beyond their current job requirements). This study investigated the relationship between principal’s transformational leadership and teachers’ Organizational Citizenship Behaviors and related motivating factors. Participants from a suburban school district completed a questionnaire based on their perceptions of their principal’s leadership …

Dismantling Institutional Whiteness: Emerging Forms Of Leadership In Higher Education, M. Cristina Alcalde, Mangala Subramaniam

Navigating Careers in Higher Education Series

Dismantling Institutional Whiteness: Emerging Forms of Leadership in Higher Education focuses on the experiences of women of color in leadership roles in higher education. Top roles historically have gone to white men, and leadership has not reflected the range of identities and people who make up higher education. Why? And why does this problem continue to this day? Most importantly, what can be done to bring about meaningful change?

Dismantling Institutional Whiteness gathers a range of first-person narratives from women of color and examines the challenges they face not only at a systemic level, but also at a deeply personal …

A Delphi Study Of The Most Effective Actions Taken By Rural Superintendents In California To Improve Achievement For English Learners, Diana Jimenez

Dissertations

Purpose: The purpose of this Delphi study was to have rural school superintendents whose districts have shown academic improvement as measured by the California School Dashboard identify the actions they have taken to improve academic achievement for English learners. In addition, it was the purpose to rate the effectiveness of the identified actions, and to describe the best methods for implementing the five most effective actions identified from the ratings. Methodology: This study employed a Delphi method, comprising three rounds to collect data. In Round 1, participants were asked to identify what actions they have taken to increase academic outcomes …

Competency-Based Social Work Education: 25 Years Of Innovation & Leadership, Zoë Breen Wood, Marjorie N. Edguer, David L. Hussey, Mark Chupp, Grover C. Gilmore, Paul M. Kubek

Faculty Scholarship

The white paper chronicles the 25-year history of one graduate school of social work’s efforts in competency-based curriculum innovation. The authors argue that curriculum change is organizational change and share their experiences with a variety of curriculum assessment, design, and delivery efforts. Beginning with the development of the first social work competencies (labeled Abilities), pioneering efforts in assessment and holistic curricular design and delivery are reviewed. A new, one-semester, social work generalist curriculum is introduced. Emphasis is placed on the importance of developing a competency-based curriculum that is integrated both horizontally and vertically and that engages the social work student …

Transforming Departmental Culture: Empowering A Department Through Appreciative Inquiry, Symphony D. Oxendine, Kerry K. Robinson, Michele A. Parker

To Improve the Academy: A Journal of Educational Development

This article outlines an appreciative inquiry (AI) into a departmental professional development process and describes the resulting implementation of an appreciative peer evaluation meeting as one part of the new professional development process. Using AI, a departmental faculty development committee sought to re-envision the professional development process. Also, the authors discuss how using AI can result in positive impacts for culture change and how the model for peer evaluation can promote both individual and collective development of faculty.

Fellow Travelers: Taking Stock Of Faculty Fellows Programs In The Age Of Organizational Development, Susan A. Colby, Laura Cruz, Danielle Cordaro, Clare Cruz

To Improve the Academy: A Journal of Educational Development

Faculty fellows have long served as a staple of centers for teaching and learning (CTLs), but to date little to no evidence has been gathered regarding their broader impact. The current study provides a snapshot of U.S.-based faculty fellows programs today, based on a comprehensive review of CTL websites. We categorize faculty fellows programs across five modalities that reflect decades of evolution and adaptation in the field of educational development. Our findings are intended to provide the foundation for new pathways of research, practice, and inquiry regarding the implementation of CTL fellowship programs.

Strategies Ambulatory Practice Leaders Use In Optimizing Electronic Medical Record Systems, Jeffrey L. Brown

All Theses And Dissertations

Electronic medical record systems (EMRs) were quickly adopted by ambulatory care practices due to federal government programs encouraging their rapid adoption and implementation. The accelerated implementation and adoption of these digital care systems introduced new forms of administrative burdens that have become negatively associated with the practice of medicine. Research regarding the challenges related to implementing and adopting EMR systems has been abundant. However, there is little research on EMR optimization strategies within ambulatory practice settings. This qualitative phenomenological study explored the lived experiences of ambulatory practice leaders and the strategies they used to optimize EMR systems. The data collected …

What Common Elementary Practices Impact Teacher Efficacy?, Staci Souhan

School of Education and Leadership Student Capstone Theses and Dissertations

Efficacy and its impact on student outcomes have often been researched. Specific practices within an elementary setting that impact teacher efficacy has not been widely researched. This research focused on gathering the perceptions of elementary teachers regarding which experiences had impacted their feelings of efficacy positively or negatively. This qualitative research followed a grounded theory process. Data collection methods involved gathering data from an email survey and following up with a focus group which allowed triangulation of data and findings. Participants from a midwestern suburban high-performing elementary school were selected for this research based on the assumption that high-performing schools …