Digital Commons Network^™

The Benefits Of Evidence Based Practices In Public Administration: Does Therapeutic Listening Training Increase Emotional Intelligence To Affect Change Management Outcomes In Public And Private Sector Organizations, John Sillup

West Chester University Doctoral Projects

Abstract

This doctoral dissertation considers change management as it relates directly to evidence-based practices in public administration. The problem under study was the lack of scholarly research on the effect of an administrative leader’s emotional intelligence (EI) has on follower self-efficacy during change management. This study provided findings on the effect of therapeutic listening training as a means to increase emotional intelligence to potentially affect change management outcomes in public and private sector organizations. Change management is a systematic and structured process of developing and implementing strategies and interventions for organizations transitioning from current state to a desired state. The …

Leaders’ Strategies For Motivating The Millennial Generation To Sustain High Levels Of Performance, Juan M. Alvarez

Walden Dissertations and Doctoral Studies

Failure to identify and implement strategies to address the needs of the Millennial workforce can lead to a decrease in productivity in the organization. The increasing number of Millennials in the workforce creates a challenge for many business leaders in maintaining or surpassing the productivity levels found in organizations where the baby boomer employees are the majority. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore the strategies that warehouse supervisors use to enable Millennial employees to maintain or surpass productivity levels in organizations. Interviews were conducted with six warehouse supervisors who had …

Electric Cooperative Managers’ Strategies To Enhance Organizational Commitment To Increase Employee Productivity, Michael Edward White

Walden Dissertations and Doctoral Studies

Lack of effective leadership strategies contributes to a reduction in employee engagement and productivity. Managers are concerned about the lack of effective leadership strategies because it negatively affects employee engagement and productivity, reducing organizational growth. Grounded in Bass’s transformational leadership theory, the purpose of this qualitative single case study was to explore effective leadership strategies used to enhance employee engagement and increase productivity. Five managers from an electric cooperative in Northwest Florida who implemented effective leadership strategies participated in the study. Data were collected using semistructured interviews and a review of organizational documents. Data were analyzed using Yin’s five-step approach. …

Moving Beyond Sisyphus: Pursuing Sustainable Development In A Business-As-Usual World, Sarah Easter, Kim Ceulemans, Monty L. Lynn

Management Sciences

No abstract provided.

Complexity Thinking And Broadband Internet Penetration In Lagos, Nigeria, James Hyacinth Akpoja

Walden Dissertations and Doctoral Studies

Considering the speed at which information and knowledge can transverse nations and organizations, the importance of broadband Internet connectivity cannot be overstated. The general problem is that the Nigerian broadband Internet penetration is considerably low, at 33% compared to other parts of the world. The specific problem is that community members and leaders have the behavioral intention to allow broadband Internet infrastructure deployment (BIID) at the local community level in Lagos. The purpose of this quantitative correlational study was to examine the relationship between perceived usefulness (PU), perceived benefits (PB), perceived ease of use (PEoU), and perceive security (PS), and …

Organizational Dissonance In The Context Of Organizational Decline And Turnaround Of A Security Printer: A Quantitative Case Study, Tina Marie Ramirez-Dominguez

Theses and Dissertations

The purpose of this non-experimental, quantitative study was to examine organizational identity dissonance experienced by an organization's social actors in the context of organizational decline and turnaround utilizing factor structures from five years of pre-existing, employee surveys to determine whether differences in factor scores occurred over the 5-year time frame. Organizational identity dissonance is the psychological stress or discomfort experienced by an organization's social actors from holding two or more contradictory attitudes, beliefs, or behaviors (McLead, 2008) in relation to the organization's identity. A social actor is an individual participating in a communal environment (Whetten & Mackey, 2002). A communal …

When Fairness Fails: Using Territorial Behaviors To Cope With Uncertainty, Christopher Stein

Electronic Theses and Dissertations, 2020-2023

Research on territorial behaviors in organizations is an emerging field (Brown, Crossley, & Robinson, 2014). Current theoretical approaches to territoriality rely heavily on a psychological ownership perspective; however, there is a wealth of theory organizational scholars can integrate from other disciplines (Altman, 1975; Ardrey, 1965; Brown, Lawrence, & Robinson, 2005). The purpose of this dissertation is to integrate an evolutionary perspective into organizational scholarship to explore new antecedents of territoriality. This research draws upon uncertainty management theory to hypothesize a moderated-mediated model predicting territorial behaviors. A measurement instrument is developed to test territoriality and findings from a three-wave field study …

Exploring 4-Year Business School Curriculum’S Relation To Graduates’ Hiring And Earnings, Richard A. Gayle

Walden Dissertations and Doctoral Studies

In 2013, roughly 7% of college graduates under 25 could not find employment, and about 37% were underemployed. Public university tuition costs increased by 42% between 1999 and 2012, and 71% of college graduates have an average of $29,400 in outstanding student debt. Employers for several decades have complained about how higher educational institutions have failed to deliver graduates with developed nontechnical skills comprising (a) work ethic, (b) communication, (c) organization, (d) problem solving, and (e) teamwork. The purpose of this qualitative archival study was to assess and explore integrating the nontechnical skills that businesses require to hire graduates immediately …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

Low employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo

Walden Dissertations and Doctoral Studies

Customer relationship management (CRM) software implementation fails in thepackaging industry because of ineffective CRM implementation strategies. Effective strategies for CRM software implementation are essential to CRM managers for improving CRM project success rates. Grounded in Kano’s customer satisfaction theory, the purpose of this qualitative multiple case study was to explore the strategies CRM managers in the packaging industry used to operate a profitable business. Data were collected through semi-structured interviews and documents of CRM strategies. Participants were four CRM managers located in Illinois who had a minimum of 10 years of successfully managing CRM systems with high success rates. Data …

Leadership Strategies Of Successful Women-Owned Businesses In Cameroon, Henry Ntoko Ajieh

Walden Dissertations and Doctoral Studies

Lack of leadership skills in women-led businesses can result in high business failure rates. Women business owners who do not know how to improve their leadership skills could face difficulties succeeding in business. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies that women business owners in the events planning business use to improve leadership skills to succeed in business beyond 5 years. The participants included five women in the events planning business in Cameroon, Central Africa, who successfully developed strategies to improve leadership skills to succeed in business beyond 5 years. …

Transformational Leadership: Implementing A Cultural Approach In Organizations, Mostafa Sayyadi Ghasabeh

The Journal of Values-Based Leadership

This study provides support for the positive impact of transformational leadership on knowledge management. This article reveals that transformational leaders contribute to knowledge management by acting as effective change agents through better management of firms’ internal resources (i.e. organizational culture). In terms of mediating effects, this article shows that organizational culture is important in the relationship between transformational leadership and knowledge management. The study also shows that transformational leaders not only directly impact knowledge management but, more specifically, foster a more effective culture, which positively contributes to the effectiveness of knowledge management.

Chief Nurse Executive Work Engagement: System Leadership Through A Natural Disaster, Strike, And Pandemic, Ryan Fuller

Doctor of Nursing Practice (DNP) Projects

Problem. In a 21-hospital region of a 39-hospital integrated health system, CNE turnover peaked at 63% (12 CNEs) in 2015. Interviews were conducted in 2019 with 12 CNEs across the region to understand potential issues related to CNE job satisfaction. Responses revealed concerns regarding empowerment, alignment, work-life balance, information transparency/sharing, and recognition. While identifying a solution to address CNE concerns, the organization experienced successive crisis events during a 12-month period that included a record-setting wildfire, multiple labor union strikes, and a novel pandemic. The regional leadership team (RLT) required new approaches to facilitate effective communication during a crisis between the …

Prototypes As Identity Markers: The Double-Edged Role Of Prototypes In Multidisciplinary Innovation Teams, Clio Dosi, Elisa Mattarelli, Matteo Vignoli

Faculty Research, Scholarly, and Creative Activity

Prototypes play a powerful role in facilitating the work of multidisciplinary innovation teams, but if not properly managed, they may inhibit innovation processes. This paper inquires into the tensions that exist around the use of prototypes in multidisciplinary teams. We studied the relationship between work identities (related to teams and subgroups within teams) and prototypes with a field study of a multidisciplinary team in an emergency department, in charge of redesigning the layout of the unit. Results show that different values of subgroup identities are reflected in the solutions devised by the team. These values become salient through the prototype; …

Bidirectional Influences Of Decisions And Outcomes On Organizational Identity And Sustainable Viability In Small, Private, Nonprofit, Mission-Focused Higher Education Institutions, Brian J. Gilliam

USF Tampa Graduate Theses and Dissertations

As educational leaders in small, private, nonprofit, mission-focused higher education institutions confront challenges, their decisions influence organizational identity, culture, and viability. Decision-making is informed in a complex environment of internal and external influences. The purpose of this research is engaged scholarship to inform practitioners of decision-making in mission-focused institutions with better understanding of why and how adaptation is occurring, and provide a conceptual framework for decision-making and further study of organizational leadership in this important sector of higher education.

Four-year private, nonprofit, degree-granting institutions represent 34% of all accredited institutions in the United States and serve over 5 million students. …

People And Process: Successful Change Management Initiatives, Gene E. Fusch, Lawrence R. Ness, Janet M. Booker, Patricia Fusch

Journal of Sustainable Social Impact

The Greek philosopher Heraclitus once said πάντα ῥεῖ (Panta rhei, for everything flows, in contemporary English), and people have expanded upon this philosophy to mean the only constant in life is change. In this article, we will discuss organizational change through change management implementation (CMI) to improve organizational performance as well as a leadership response to social distancing and the global COVID-19 coronavirus pandemic. We will discuss research exploring leadership communication, the importance of communication in minimizing or addressing change, and CMI roadblocks including employee resistance.

The Evolution Of Research On Sustainable Business Models: Implications For Management Scholars, Sandra Rothenberg, Erinn G. Ryen, Anne G. Sherman

Journal of Environmental Sustainability

Business models that lead to reduced consumption of resources and energy and support a Circular Economy can help businesses address the world’s pressing environmental problems. At the same time, they are concepts that have taken decades to garner serious attention in management literature. In this paper we review patterns in scholarship across a wide range of disciplines (sciences, humanities and management) on the Circular Economy and related business models like Extended Producer Responsibility, Product Service Systems, Collaborative Consumption, Sharing Economy, and Voluntary Simplicity. From this review, we discuss how business scholars might learn from these trends, and the implications for …

The “Right” Recipes For Security Culture: A Competing Values Model Perspective, Hwee-Joo Kam, Thoma Mattson, Dan J. Kim

Management Faculty Publications

This study argues that the effect of perceived organizational culture on the formation of security-related subjective norms and the level of compliance pressure will vary based on how the employees perceive their organization’s cultural values. These perceptions reflect on the assumptions and principles that organizations use to guide their security-related behaviors. To make these arguments, we adopt the competing values model (CVM), which is a model used to understand the range of organizational values and resulting cultural archetypes.

Be Like Me: The Effects Of Manager-Supervisor Alignment, Johanna Anzengruber, Sabine Bergner, Herbert Nold, Daniel Bumblauskas

Faculty Work

Purpose: This study examines whether managerial capability fit between line-managers, middle-managers, and top-level managers enhances effectiveness.

Design/methodology/approach: Effectiveness data and managerial capability ratings from more than 1,600 manager-supervisor dyads were collected in the United States and Germany. Polynomial regression was used to study the relation between manager-supervisor fit and managerial effectiveness.

Findings: Our results indicate that the fit of managerial capabilities between a manager and his/her supervisor predicts the effectiveness of this manager. The most effective managers show particularly high managerial capabilities that are in line with predominantly high managerial capabilities of their supervisors. Two aspects are …

Investigating Justice And Bullying Among Healthcare Workers, Michele N. Medina-Craven, Kathryn Ostermeier

Management Department Faculty Journal Articles

Purpose

The purpose of this paper is to explore the relationships between workplace bullying, organizational justice dimensions and intentions to leave. The authors posit that workplace bullying is positively related to intentions to leave, and that this effect is transmitted through lower justice perceptions.

Design/methodology/approach

The authors surveyed 146 healthcare workers, using factor analysis and the Preacher and Hayes (2008) PROCESS macro to test their hypotheses.

Findings

The study results indicate that workplace bullying is positively associated with intentions to leave. This effect is transmitted through lower entity-based distributive justice perceptions.

Research limitations/implications

The study sample was cross-sectional and collected …

An Investigation Of The Effects Of Information System Literacy And Business Process Management On Organizational Performance, Ozel Sebetci

Journal of Global Business Insights

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities that need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. To this end, a structural model has been developed to define the link between design, methodology and approach structures and study the mediating effect on the relationship between ISL, analytical approach, BPM, and organization performance. A questionnaire …

Shah-Dissertation2020-Humancapitalofupperechelons, Tushar R. Shah

Management Dissertations - Archive

My dissertation studies strategic change in the context of digital transformation and the role of organization’s upper echelons (specifically the human capital of TMTs and CEOs) in predicting digital transformation. I concur with the prevalent belief that digital transformation is the fourth industrial revolution. It is already disrupting several businesses and business models as a result of which existing models of strategic change may have to be modified to explain these drastic transformations. I begin with defining the domain of strategic change as experienced by organizations when they intend to or are undergoing digital transformation. To support my theoretical assertions, …

Organizational Intentions Versus Leadership Impact: The Flexible Work Experience, Susan R. Vroman

The Journal of Values-Based Leadership

Working mothers with dependent aged children currently represent a significant portion of the workforce. In order to attract and retain this valuable demographic, employers are introducing and maintaining flexible work arrangements (FWA) to enable employees to manage their work and life commitments. However, having an FWA program and effectively supporting it are not synonymous, and this bears impact on employees. This article highlights opportunities and implications for FWA management based on findings from a recent New England healthcare organization case study which illustrates how working mothers experience enacted flexible work arrangement policies. This article identifies methods for organizations and managers …

Leaving Your Mark: Seven Strategies For Indelible Leadership, James S. Welch Jr

The Journal of Values-Based Leadership

One of the major concerns within contemporary leadership consists in the myopic view many leaders and followers have regarding leadership success. In the modern context, there are countless firms engaging in some variation of myopic management simply to drive short-term results. To counteract the short term view of leadership, this article presents a leadership construct focusing on seven strategies designed to help facilitate long term leadership impact and organizational sustainability. The seven strategies examined in this article consist of the following: embracing organizational diversity, encouraging positive change, displaying emotional intelligence, possessing a long term orientation, casting a strategic vision, developing …

Multilevel Perspectives On Leadership In The African Context, Michael A. Abebe, Amanuel G. Tekleab, Augustine A. Lado

Management Faculty Publications

Despite the depth of research on leaders and leadership in the Western and Asian contexts, the study of leadership in the African context remains at a nascent stage. In this special issue, we take a multilevel perspective to review and synthesize current research on leadership in Africa in three distinct scholarly domains (Organizational Behavior & Human Resources (OB/HR), Strategy and Entrepreneurship). Based on this review, we offer specific recommendations to advance leadership research and improve the scope and rigor of theoretical and methodological approaches. Finally, we present three scholarly works that highlight the distinctive nature of leadership in Africa, including …

A Strategic Plan To Thread Genomics Competencies Into Undergraduate Curriculum, Holly Mathis

Dissertations

Problem: Genomics in undergraduate nursing education has experienced slow adoption in the United States. Various approaches have been proposed but do not address barriers to successful implementation.

Methods: A strategic plan was developed to increase the amount of genetics and genomic content in the curriculum of an undergraduate nursing program. A gap analysis was performed on the curriculum revealing a paucity of content. A SWOT analysis informed the strategic plan, which included a faculty education program using the ANA/ISONG’s Essentials of Genetic and Genomic Nursing: Competencies, Curricula Guidelines and Outcome Indicators (2^nd ed.) (2009) as a foundation.

Results: Faculty …

Applications Of Open Innovation To The Supply Chain System In The Smes, Taeho Park, Tianqin Shi, Ming Zhou, Shu Zhou

Faculty Publications

The close-knitted structure of a supply chain seems to leave no room for the word 'open'. Closeness builds trust, enables information sharing, benefits transportation and more. Somehow, openness started to benefit supply chain management recently, through a trend called 'open innovation'. Based on gathered anecdotes and our interviews of industry professionals, we attempted to present a more complete picture of open innovation in supply chain management, including its potential benefits, major concerns, adoption hurdles, and future solutions. Our findings identified current perceptions of supply chain practitioners on open innovation and major hurdles and difficulties of implementing open innovation in supply …

College Of Business Dean's Report: 2019-2020, Ryan Butt

College of Business Dean’s Reports

No abstract provided.

Metacritiques Of Upper Echelons Theory: Verdicts And Recommendations For Future Research, Brett H. Neely Jr., Jeffrey B. Lovelace, Amanda P. Cowen, Nathan J. Hiller

Department of Management: Faculty Publications

After more than 35 years, Hambrick and Mason’s upper echelons theory (UET) stands as one of the most influential perspectives in management research. However, as the literature and its attendant reviews have become more numerous and specialized, discussion of the fundamental conceptual and methodological critiques leveled against research utilizing the UET perspective has grown fragmented. As such, the first aim of the present review is to identify and synthesize a set of common critiques levied against UET research. In doing so, we unpack important nuance within each critique while establishing a common vocabulary to facilitate greater consistency in how these …

Efektivitas Ecompass Sebagai Electronic Document Management System (Edms) Dalam Mendukung Performa Unit Kerja Di Lembaga Penjamin Simpanan, Wahyu Nofiantoro, Anisya Dewi Kusmardianto

Jurnal Administrasi Bisnis Terapan

LPS is an independent institution established under the Law of Republic of Indonesia number 24 year 2004 on the Deposit Guarantee Board, which aims to ensure the savings of the banking customer in Indonesia. In doing its job, LPS implements a system named eCompass as Electronic Document Management System (EDMS) that has features to manage organizational documents but only a small part of working units in the LPS that have utilized the system, the purpose of this research is to measure the effectiveness of eCompass information system to the archive unit that has used eCompass system in LPS. The Weaver …