Digital Commons Network^™

Case Study: Member Perception Of A Federal Organization’S Employee Recognition Program, David A. Dietz

All Theses And Dissertations

The purpose of this qualitative instrumental study was to clarify the purpose of Agency ABC’s Recognition Council, while identifying opportunities for staff recognition and appreciation to be optimized within Agency ABC to assist in creating and sustaining employee engagement. This purpose is in direct correlation to the study’s problem, to fill in research gaps due to a lack of existing documentation, best practices and research regarding federal recognition programs. Herzberg’s Two-Factor Theory was the conceptual framework that the researcher applied to this study. The researcher performed semi-structured, one-on-one interviews with five former members of Agency ABC’s Recognition Council members. Interview …

Data Analytics (Ab)Use In Healthcare Fraud Audits, Jared Koreff, M. Weisner, S. G. Sutton

School of Business Faculty Research

This study explores how government-adopted audit data analytic tools promote the abuse of power by auditors enabling politically sensitive processes that encourage industry-wide normalization of behavior. In an audit setting, we investigate how a governmental organization enables algorithmic decision-making to alter power relationships to effect organizational and industry-wide change. While prior research has identified discriminatory threats emanating from the deployment of algorithmic decision-making, the effects of algorithmic decision-making on inherently imbalanced power relationships have received scant attention. Our results provide empirical evidence of how systemic and episodic power relationships strengthen each other, thereby enabling the governmental organization to effect social …

The Effect Of Destructive Leadership On Self-Efficacy And Counterproductive Work Behaviors: A Research On Service Sector Employees In Mersin, Turkey, Murat Aydinay, Aysehan Cakici, A. Celil Cakici

Journal of Global Business Insights

The aim of this study was to find out the effect of destructive leadership on employees’ self-efficacy and counterproductive work behaviors. The data was collected from a convenience sample of 486 service sector employees in Mersin, Turkey. Descriptive statistics, explanatory factor analysis, and regression analysis were conducted to analyze the data. The results showed that lack of competence in leadership, excessive authoritarianism, and favoritism dimensions increased the organization-oriented counterproductive work behaviors while resistance to technology and change dimension decreased these behaviors. In contrast, insensitivity to subordinates had no effect on counterproductive work behaviors. Furthermore, destructive leadership had no effect on …

Does Market Digitalization Always Benefit Firms? The Latin American Case, Angelica M. Sanchez-Riofrio, Nathaniel C. Lupton, John Gabriel Rodríguez-Vásquez

Faculty Research, Scholarly, and Creative Activity

Purpose

Prior research has found that firms' adoption of digital technologies (i.e. digitalization) enhances transaction efficiency and improves firm performance. However, this finding is based on the assumption that firms respond to consumers' adoption of digital technology (market digitalization) in a timely fashion. The study investigates the impact of market digitalization on firm performance in Latin America, where resistance to change is often higher, despite the positive impact on performance when companies respond to the environmental shock of digitalization by restructuring.

Design/methodology/approach

Using data from seven Latin American countries from 1997 to 2018 (Argentina, Brazil, Chile, Colombia, Peru, Venezuela and …

Building Ambidexterity In Libraries: Role Of Competitive Intelligence, Adebowale Jeremy Adetayo, Mufutau Ayobami Asiru, Ibrahim Bolaji Omolabi

Library Philosophy and Practice (e-journal)

Academic libraries are increasingly becoming affected by rapid changes in information technology, competition from the private information sector and fear of losing the monopoly position. Academic libraries’ dilemma is evident, based on the declining support from parent institutions and declining use trends. In the face of stiff competition, their reaction has to be quick to preserve their place. Academic librarians cannot efficiently prepare for the future or position themselves until they create a balance between exploitation and exploration. To remain relevant, librarians must re-strategize by building ambidexterity into the library through competitive intelligence (CI). The article explores a structural approach …

The Mediating Role Of Perceived Organizational Support Human Resources In The Relationship Between Spiritual Leadership As An Islamic Model And Organizational Silence, Ali Abdulhassan Abbas, Husam Hussein Shyaa

Muthanna Journal of Administrative and Economics Sciences

This research focuses on an essential truth that is when the employees find the leadership has a spiritual effect accompanied by a moderate Islamic model which is represented in mercy, charity, and faith, so they will feel that their benefits are protected and they are treated fairly, also the existence of the suitable atmosphere which leads to their perception of the organizational support and this reflects on deducing of the organizational silence behavior and appearing the positive behaviors that represented in the satisfaction and loyalty to the organization and a faith of its vision and objectives. We depend on a …

Covid-19 And Mass Sections In Business Education: Adaptation And Innovation Stemming From The Emergency Online Transition, Marina Sebastijanovic, Olivia Miljanic, Emese Felvegi

Southwestern Business Administration Journal

This paper describes three instructional design cases impacting over 3,500 students annually and taught by midcareer female mass section faculty from one of the largest business schools at a tier-one public research university in the Southern region of the US. The three instructors of mass sections describe how they transitioned their face-to-face or hybrid courses from “Emergency Response Teaching” mode to considered distance learning implementation during the COVID-19 crisis. The cases include discussions of learning management system supplements, improvements to peer-to-peer interactions, course structure changes impacting student success, and remote experiential learning group projects featuring community partners. The challenges and …

Improve Outcomes In Lean Six Sigma With Servant Leadership, David W. Hoffa, Chad Laux, Manal Alduraibi

International Conference on Lean Six Sigma

1. Purpose

The purpose of this study was to explore lean leadership within Lean Six Sigma (LSS). The objective of this paper was to explore how LSS program success might be improved by focusing Black Belt efforts on mentoring Green Belts with a servant leadership model. The importance of Green Belt projects is typically overlooked in the literature. The effects of prioritizing the development of Green Belts and building a culture of continuous improvement over the traditional Black Belt project focus is explored.

2. Design/Methodology/Approach

The methodology of this paper is inspired by the authors’ field experiences in managing LSS …

Systems Thinking: The Organisation As A Living System, Kate Mills

Critical and Creative Thinking Capstones Collection

Systems thinking is a paradigm that challenges the dominant paradigm of linear, or mechanistic thinking. It is a paradigm based on the perspective that everything in a system is inter-connected and interrelated and that the interplay of components in the system creates an emergent quality with its own behaviour and characteristics. Systems thinking as such is suited to be used for analysis of organisations, as organisations can be seen as a system where the interplay of its components create emergent qualities such as the culture of the organisation. Within systems thinking there are living and non-living systems. Living systems, such …

A Study On Differing Generational Values And Expectations In Corporate America, Abigail Grella

Honors Program Theses and Projects

This paper examines the most common factors that lead to voluntary employee turnover, and the implications employee turnover has on an organization. Additionally, this paper will consider the varying values and workplace expectations of different demographic groups such as Millennials, Generation X, Generation Y, and Baby Boomers and how such factors could influence voluntary turnover. A study is conducted from survey results gathered across a large span of generations that are currently employed. Using statistical analysis employing t-tests and a Mood’s Median test, the results show that different generations have differently weighing values for specific organizational offerings. The results show …

Lean Production And Operational Performance: The Influence Of Organizational Culture, Rick Hardcopf, Gensheng (Jason) Liu, Rachna Shah

Management Faculty Publications

The use of lean production methods to drive sustainable competitive advantage has been a cornerstone of worldwide manufacturing strategy since the early 1980’s. Unfortunately, success from using lean has been mixed. Some researchers suggest that contextual variables play a central role in explaining the inconsistent results. This study evaluates the role of one critical contextual variable, organizational culture, in realizing operational improvements from lean. We investigate the influence of four distinct organizational cultures, as well as a hybrid culture and a firm’s ability to be culturally ambidextrous, on the relationship between lean and operational performance, as measured by cost, quality, …

The Role Of The Top Management Team In Orchestrating Big Data Analytics For Competitive Advantage, Sujatha Rayburn

Theses and Dissertations

In today's big data era, the recognition of big data analytics (BDA) as a competitive differentiator is making companies invest heavily in its potential. However, for most companies, this requires a significant transformation that needs to be led from the top. Thus, the top management team's (TMT) managerial resources will be key to how BDA resources and existing BDA ordinary capabilities are further orchestrated as dynamic capabilities. This study grounded in the Upper Echelons theory, the Dynamic Managerial Capabilities (DMC), and Resource Orchestration frameworks sought to understand the impact of the managerial resources of cognition, human and social capital on …

Resilience As An Organisational Capability: A Study Of How Firms Survive And Outperform In Disruptive Times, Dietmar Kappel

Dissertations and Theses Collection (Open Access)

An environment, in which volatility and deep uncertainty represent the leading paradigm, pressures firms to focus their attention on adapting to disruptive environmental conditions. Although scholarly attention in the firm-level resilience construct has increased over the years, a number of important issues remain underexplored. To advance progress in the field, research is needed on the dimensions of resilient response formulation and enactment, the dimensions of the disruptive environment and situational factors as well as resilience as a latent outcome variable. Based on an in-depth, systematic review of the received literature, this thesis aims to extend the firm-level resilience literature by …

How Does A Responsible Leader Win In A Competitive World?, Patricia Macneil, Rocky J. Dwyer, Maggie Matear

International Journal of Applied Management and Technology

Competitiveness demonstrates a firm’s effectiveness in achieving an advantage over others. A leader’s competitiveness can facilitate higher profits and growth. It can also lead to unethical and irresponsible corporate dealings. This paper suggests competitiveness can be responsible.

Responsible Leadership defines two main responsible leaders (RL), integrative and instrumental. Integrators are linked to social responsibility and multiple stakeholders, while Instrumentalists are associated with competitive advantage and shareholders. Missing from extant research frameworks is how the two RLs experience competitiveness.

We examined the lived experience of a group of Top 100 Leaders in Canada, finding that both RLs practiced responsible competitiveness. A …

The Importance Of Business Ethics As A Project Management Professional (Pmp®), James Burrows

Senior Honors Theses

The Project Management Professional (PMP®) certification is the most industry-recognized certification due to the rigorous requirements and credibility of the Project Management Institute (PMI), (Alexander, 2020). PMI requires members and certification holders to abide by the PMI Code of Ethics and Professional Conduct, which prioritizes four main value areas: responsibility, respect, fairness, and honesty (Project Management Institute, 2006). The following research and analysis aim to define each value area by connecting project management methodologies and ethical business dilemmas through each value area’s accompanying subsections.

Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey

Human-Machine Communication

This study uses a sample of pharmacists and pharmacy technicians (N = 240) who differ in skill, education, and income to replicate and extend past findings about socioeconomic disparities in the perceptions of automation. Specifically, this study applies the skills-biased technical change hypothesis, an economic theory that low-skill jobs are the most likely to be affected by increased automation (Acemoglu & Restrepo, 2019), to the mental models of pharmacy workers. We formalize the hypothesis that anxiety about automation leads to perceptions that jobs will change in the future and automation will increase. We also posit anxiety about overpayment related to …

Post-Scandal Organizational (Dis)Order: A Grounded-Theory Approach Shifting From Murphy’S Law To Safer Regulatory Environments, Jesus R. Jimenez-Andrade, Timothy J. Fogarty, Richard J. Boland

Accounting Faculty Publications (Archived)

The literature shows that, in the wake of negative media exposition, organizations’ self-regulation tends to be strengthened. We investigate such motivation from the perspective of the psychosocial consequences in executives’ and organizational self-confidence. A grounded-theory approach supports findings from 27 different events described by top-level executives from major publicly traded organizations. Their testimonies document that scandalous episodes, when they occur, leave a trauma footprint within the organizational and individual consciousness because of the perceived post-event humiliation, remorse, guilt, and fear. The paradigm of reliance and trust in the designed structures is severely altered. In turn, a climate of excessive self-regulation …

Cultivating Change: Creating A Business Proposal For The Office Of Innovation At Morehead State University, Alan M. Rucker

Morehead State Theses and Dissertations

A capstone submitted in partial fulfillment of the requirements for the degree of Doctor of Education in the College of Education at Morehead State University by Alan M. Rucker on April 5, 2021.

The Effects Of Lean Management In Nonprofit Operations, Brandon Diaz

Senior Honors Theses

Many nonprofits desire to serve the segment of society that is helpless or in distress, and this paper seeks to demonstrate that the implementation of Lean management into nonprofit operations aids a nonprofit in accomplishing its vision of service. The goal of this essay is to combine Lean management with nonprofit operations to develop a more sustainable method of managing nonprofit operations. This essay will be written from a Christian point of view, so partnership with the Church will be considered when discussing Lean operations. Lean management is effective in reducing waste and increasing efficiency in nonprofit operations; however, only …

دور الوضوح الاستراتيجي في المنظمات الريادية: دراسة استطلاعية لآراء عينة من اعضاء الهيئة التدريسية في كلية الادارة والاقتصاد/ جامعة القادسية, حميدة غجير جريمخ

Muthanna Journal of Administrative and Economics Sciences

الغرض من البحث الحالي هو معرفة علاقة الوضوح الاستراتيجي والمتمثل بـ(وضوح الانشطة والاجراءات, ووضوح الاهداف, ووضوح استعمال الموارد, و وضوح دور الموظفين, ووضوح الهيكل التنظيمي, و وضوح الادوار القيادية) التي تمتلكها العينة المدروسة, في المنظمات الريادية و المتمثلة بـ (الاستقلالية, والابداعية, والاستباقية, وتحمل المخاطرة), واعتمد البحث على الاستبانة كأداة رئيسة لجمع البيانات الضرورية واللازمة لتحقيق هدفها. اذ تم توزيع (67) استمارة لتحديد مستوى توافر الوضوح الاستراتيجي والمنظمات الريادية, وعليه تم استخدام (55) استمارة صالحة للتحليل، فضلا عن انه تم استعمال مجموعة من الاساليب الاحصائية متمثل بالوسط الحسابي الموزون، والانحراف المعياري، ومعامل الارتباط البسيط بيرسون، ومعامل الانحدار البسيط. وأظهرت نتائج البحث …

Consultant As Ethnographer: Conceptualizing A New Approach To Nonprofit Arts Management Consulting, Jill Schinberg

Arts Administration Faculty Publications

Hiring a consultant can be an expensive endeavor for nonprofit arts organizations and is sometimes criticized for bearing few substantive outcomes. The unique workplace culture of such organizations calls for a differentiating consulting model. This article conceptualizes a new approach to nonprofit arts management consulting work by looking at the principles of ethnography. From the perspective of both client and consultant, the author posits one possible solution which considers the consultant as an ethnographer. Approaching consulting work with an ethnographer's lens moves away from the prescriptive toward more inclusive and organic techniques. This concept article will be of particular interest …

Leading Organizational Learning, Jessica C. Wells

HCA Healthcare Journal of Medicine

Leadership is hard to define but easy to recognize and is found in every facet of life. Leaders themselves range from good to bad, the extremities of which are determined by their character, actions, perception of self, how they are perceived by others and their worldviews. An individual’s values provide the basis for ethical decisions, which makes self-awareness a critical element in the development of one’s leader identity. This article provides an overview of leader identity development and offers ways for leaders to apply ethics in their everyday lives.

Learning Through Dialogue During Intelligence Assessments: A Translation Of Theory Into Practice, Adrian Wolfberg, Nancy M. Dixon

Engaged Management ReView

We translate a theory into the practice of intelligence assessments. Following Karl Weick’s (1993) retrospective approach, the translation relies on previously published evaluations of intelligence assessment practices. Intelligence assessments are used in organizations to inform leaders of threats and opportunities. The theory we apply describes how an intelligence analyst learns through dialogue during the practice of conducting an intelligence assessment, and it consists of four learning archetypes: cooperative, focused, survival, and reflective. The theory is based on the differential effects on learning caused by the interaction between information overload and equivocality. We use the role of dialogue in the theory …

Opportunity Finding By Nascent Entrepreneurs: Accidental Or Purposeful?, Rongji Zhou, Sibin Wu

Management Faculty Publications

Purpose: This research studies an important, but relatively unexplored entrepreneurial aspect: motivation and aspiration on opportunity finding/discovery.

Design/Methodology/Approach: This study surveyed 230 nascent entrepreneurs on their opportunity finding behavior. A poisson regression and a logistic analysis were conducted to discover the relationship between motivation/aspiration and opportunity search behavior.

Findings: Motivation and aspiration interact to influence active search in a positive way. However, only willingness to become an entrepreneur is found to search for opportunities purposefully. Research Limitations/Implications: Participants of the research are from a Midwest state in United States. Future research may collect sample from more and larger areas.

Practical …

A Qualitative Study On Grooming Talent For Higher Education, Christine Holt

Dissertations

A vast number of higher education leaders and staff have reached the age and service requirements to be eligible for retirement. In the modern workplace, higher education institutions have become more complex and have to adapt to technological advances. As a result of these occurrences, the skill level of employees must keep pace and continue to evolve. Higher education institutions must prepare and sharpen the skills and competencies of employees through leadership development programs.

In this qualitative case study of 24 participants representing three universities and two search firms, the focus was on designing and implementing succession planning and leadership …

Decolonial Feminist Theory: Embracing The Gendered Colonial Difference In Management And Organisation Studies, Jennifer Manning

Articles

Feminist theories in management and organization studies, each with their own ontological and epistemological assumptions, offer critical perspectives of the status quo to challenge our idea of progress in the discipline, yet there is limited engagement with ideas, theories, or practices from the lived experiences of Global South women. Decolonial feminism engages with debates pertaining to coloniality/ modernity and indigenous identity and gender in Latin America, while providing a space for the voices and lived experiences of marginalized, non‐Western(ised) women. Positioned in the context of Guatemalan Maya women and deploying critical insights from decolonial feminists, I unpack how the discourse …

The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas

Electronic Theses and Dissertations

People have historically used different types of symbols to signal an ideology, to create a sense of prestige, or to gain legitimacy. Examples of these types of symbols can be seen in displays ranging from marketing ads to presidential election materials. While these types of symbols tend to be socially constructed, and universally identifiable, the consequences of their use are less uniform in nature. This study explores the gap that currently exists between a symbol’s inherent value and the expected consequences of its use. My theoretical prediction includes two principles: The use of symbolic management to create symbolic environments and …

The Purpose Of Business In An Acquisitive Society, Richard H. Jonsen

Rohrer College of Business Departmental Research

Christian historian R. H. Tawney’s book, The Acquisitive Society, was published in 1920 as Britain and the world emerged from the human tragedy and economic disruption that followed World War I and the 1918-1920 influenza pandemic. Tawney sought to influence the direction of reconstruction in the United Kingdom, arguing for an alternative path for business – serving the common good – as opposed to building personal wealth. This article examines Tawney’s functional society and contemporary common good conceptions of business for application in our emerging post-pandemic context. Several examples of businesses serving the common good are explored, and a framework …

Trust-Building Strategies Laboratory Managers Use To Cultivate The Engagement Of Laboratory Employees, Jessica Treadway

Walden Dissertations and Doctoral Studies

Employee engagement significantly impacts organizational outcomes; however, it is also a significant issue for leaders since employees who are not engaged impact organizational performance and profitability. Through the perspective of the social exchange theory, the purpose of this multiple case study was to explore trust-building strategies laboratory managers use to cultivate the engagement of laboratory employees. The population comprised five laboratory managers across various industries and geographical locations in the United States who successfully implemented trust-building strategies that cultivated employee engagement. Data were collected from semistructured interviews and public organizational documents such as annual reports, employee testimonials, and media/news articles. …

Strategies For Implementing A Successful Customer Relationship Management System, Samuel Adebayo

Walden Dissertations and Doctoral Studies

Customer relationship management (CRM) software implementation fails in thepackaging industry because of ineffective CRM implementation strategies. Effective strategies for CRM software implementation are essential to CRM managers for improving CRM project success rates. Grounded in Kano’s customer satisfaction theory, the purpose of this qualitative multiple case study was to explore the strategies CRM managers in the packaging industry used to operate a profitable business. Data were collected through semi-structured interviews and documents of CRM strategies. Participants were four CRM managers located in Illinois who had a minimum of 10 years of successfully managing CRM systems with high success rates. Data …