Hospitality Administration and Management Commons^™

Destination Image And Tourist's Imagination: The Forgotten Component, Jalayer Khalilzadeh

Electronic Theses and Dissertations

The objectives of this dissertation was to 1) develop a comprehensive scale to measure visitors' imagination, 2) investigate the structural relationship between imagination and tourism destination image (TDI) components of cognitive, affective, and conative, 3) compare and contrast the various qualities of vividness, richness, saliency, control, and spatial between imagination and prospection, and 4) study the impact of different information sources on the evolving process of prospection to imagination. By conducting four different studies and seven data collection phases, the imagination scale was developed, validated, and utilized to test the proposed structural and differential hypotheses. In study 1, the phenomenology …

Scale Development To Measure The Co-Creation Experience, And Resulting Value And Behavioral Intentions In Museums, Exhibitions, And Installations, Elaine Mathis

Electronic Theses and Dissertations

The purpose of this study was to develop and test a scale that can measure the co-creation experience, resulting value, and behavioral intentions in MEI. The study addresses six objectives: (1) To propose a framework of co-creation, (2) To evaluate what constructs of co-creation are needed, (3) To analyze how and what value is created, (4) To evaluate how co-creation impacts behavioral intentions, (5) To evaluate how value impacts behavioral intentions, and (6) To create a model that tests the co-creation experience and resulting value and behavioral intentions in MEI. This dissertation employed a mixed-method approach. A qualitative study was …

Do Hotel Guests Act According To Their Intentions As It Relates To Sustainability In A Hotel Setting?, Heather A. Price

Honors Theses and Capstones

As humans continue to use our planet’s resources at a rapid pace, we must act quickly to implement solutions and strategies that will create a positive impact on our environment. The hotel industry represents a huge opportunity for increasing sustainability practices, as these establishments tend to consume tremendous amounts of natural resources through energy and water usage; thus creating quite a bit of waste. For this customer-centric industry, change starts with consumer expectations and intentions to act. The purpose of this study was to assess hotel guests’ values and intentions for sustainable hotels, and compare how this aligns with their …

The Impact Of Coping Strategies On Occupational Stress And Turnover Intentions Among Hotel Employees, Songshan (Sam) Huang, Robert Van Der Veen, Zhenchun Song

Research outputs 2014 to 2021

This study examined the impact of problem solving, social support and avoidance as coping strategies on occupational stress and turnover intentions among hotel employees. Using a sample of 455 employees from seven hotels in Shandong Province, China, the study found that problem solving as a coping strategy predicts lower levels of occupational stress. Both social support and avoidance strategies were found to increase occupational stress instead. Occupational stress was positively correlated with hotel employees’ intentions to leave and the study furthermore clarified the role of occupational stress as an important mediator in the relationship between coping strategies and turnover intentions. …

School Of Culinary Arts & Food Technology - Winter Newsletter 2017, James Peter Murphy

Other resources

The School of Culinary Arts and Food Technology, Winter Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed leading up to the Winter period of 2017. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' Friends of Culinary Arts (sponsors).

Testing The Measurement Invariance Of Data From The Utrecht Work Engagement Scale By Generational Cohort For Employees In The Leisure And Hospitality Industry, Greggory Keiffer

Human Resource Development Theses and Dissertations

Group comparison in social science research is a common and informative practice. The establishment of measurement invariance between groups is a statistical prerequisite before making group mean comparisons; however, researchers often do not include measurement invariance assessments before making group comparisons. The current study assessed the measurement invariance for data from the short version of the Utrecht Work Engagement Scale (UWES-9) for the generational cohort groups of Boomers and Millennials within the leisure and hospitality industry. Group equivalency was determined by utilizing propensity score matching before conducting measurement invariance assessments through the confirmatory factor analysis technique. Measurement invariance results between …

Short Formal Report: Effective Selection Of Successful Franchisees, Shana Noblitt, Luke Armstrong, Robyn Blanchard, Koty Hoesman, James Kramer, Deandre Williams, Adam El Alami

Student Scholarship

Effective Selection of Successful Franchisees and Productive Expectations for Franchisees by Franchisors

Premier: The Magazine Of The Unlv Harrah College Of Hospitality, Matt Jacob, Jason Scavone, Shekinah L. Hoffman, Stowe Shoemaker, Maggie Hausbeck, Alexandra Liebman

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

The Impact Of Casino Revenue-Sharing On Tourism Efforts In Niagara Falls Usa: 2006-2016, Anthony L. Astran

Public Administration Master’s Projects

This qualitative case study examines the intersection of a Native-owned casino, revenue-sharing with its host community, and the impact of tourism marketing efforts vis-à-vis funds provided to the community’s tourism agency. Specifically, this report studies downtown Niagara Falls USA from the time period between 2006 and 2016, and seeks to determine whether and how funds from Seneca Niagara Resort & Casino boosted tourism marketing efforts by Niagara Tourism & Convention Corporation (NTCC). Background research and a series of elite interviews with city officials and tourism agency leaders uncovered overall positivity in terms of growth in Niagara Falls USA’s tourism efforts …

The “Singapore Model” In Gaming: Applications In South Korea, Young Gi Lee

UNLV Theses, Dissertations, Professional Papers, and Capstones

The gaming governance system in Singapore is a very well-known and internationally renowned model. Singapore began to launch their gaming regulation system in 2005 by establishing a national framework on gambling prior to opening two integrated resorts in the country in 2010 (Winslow, Cheok, & Subramaniam, 2015). In contrast, the South Korean “model” is much less renowned. Though there have been discussions about introducing full-scale integrated resorts, the government currently allows South Korean citizens to gamble in only one property - Kangwon Land (Research, 2016). However, Kangwon Land’s situation is controversial in South Korea, with concerns about problem gambling issues …

Hosts E-Newsletter: Issue 6

HoSTS e-Newsletter

Social Media Expert from Singapore Visits HoSTS

HoSTS Mentorship Programme

Spanish Wine Expert at HoSTS Workshop

French Vineyard Tour

Distinguished Lecturer Series

HoSTS Career Expo 2017

The World Association of Chefs Societies, Young Chef Forum 2016 in Greece

Alumni Sharing

Hosts E-Newsletter: Issue 5

HoSTS e-Newsletter

Trainer of the UK’s royal butlers coaches IVE hotel students

IVE tourism student wins national competition

IVE Career Expo presents ample job opportunities to students

Overseas industrial attachment for IVE students in Japan

Top-up degree articulation agreements

Lady Ivy Wu Scholarship: One-term exchange to Brisbane, Australia

Dubai, United Arab Emirates

HoSTS students international exposure

Hosts E-Newsletter: Issue 4

HoSTS e-Newsletter

Renowned Hospitality Educator Visited HoSTS

Youth Development Program for HoSTS Foundation Diploma Graduates

Scholarships for HoSTS students to pursue top-up degrees

HoSTS Students received Outstanding Trainee Awards

The best ever learning experience in France

HoSTS’ One-Term Exchange in the UK

HoSTS Students Explore the World!

Hosts E-Newsletter: Issue 3

HoSTS e-Newsletter

Master Class: Renowned Bordeaux Wine Expert at HoSTS Workshop

HoSTS Broadens International Network; Expands Students’ International Exposure

Career Exploration Programme for Youth

HoSTS students designed “Barrier-Free” tour routes

HoSTS Mentees’ Sharing

Alumni Sharing

Hosts E-Newsletter: Issue 2

HoSTS e-Newsletter

Sports Specialists for the Ageing Population

Airport Authority Hong Kong Signed MoU

IVE student won Young Chefs Competition

IVE HoSTS Students Exploring the World!

Other Short-term Exchange Programmes

New Part-time Professional Diploma in Leisure and Recreation Management

Hosts E-Newsletter: Inaugural E-Newsletter

HoSTS e-Newsletter

IVE HoSTS Lecturers Get a Royal

TreatmentManagers of The Peninsula Shanghai

Graduated with Flying Colors!

IVE Students See the World in AY2012/13!

New Wine & Beverage Laboratory & Sports Facilities

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.

It Takes Two, Faye Sit, Ernest Ting

Research Collection Institute of Service Excellence (2007-2024)

Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.

Elemental Connections, Silas Lee

Research Collection Institute of Service Excellence (2007-2024)

Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.

The Future Of Local Food, Eng Su Lee

Research Collection Institute of Service Excellence (2007-2024)

Restaurateurs Lee Eng Su and Lee Chan Wai share their views on Singapore’s hawker food culture and how they want to change Singapore’s food industry.