Business Administration, Management, and Operations Commons^™

Analisis Kualitas Pelayanan Customer Service Pada Rumah Sakit Di Provinsi Dki Jakarta, Badra Al Aufa

Jurnal Administrasi Bisnis Terapan

Improving the quality of hospital services could be increase profit, market share and cost savings. Staff in front desk plays an important role in affect satisfaction patients, possibility for someone to recommend service and grades create a for patients. This study attempts to analyze the quality of customer service unit at hospital in Jakarta, Indonesia. This research used observation method. Data collection technique was using ghost shopping method. Research has been conducted on 19 hospitals in Jakarta. The selection of hospital was using purposive sampling method. Check list has been used for data collection. Observation has been conducted to see …

Acceptance Analysis Of The Employee Management Information System (Simpeg) At The Ministry Of Tourism Using Utaut, Muhammad Alfa Tanzil, Istiadi Soenarto

Jurnal Administrasi Bisnis Terapan

The Employee Management Information System (SIMPEG) is utilized by the Ministry of Tourism to support digital personnel administration management. Although SIMPEG has been implemented, its success largely depends on employees’ acceptance of the system. This indicates that system availability alone does not ensure successful implementation without an understanding of the factors influencing its use. This study aims to analyze the factors affecting the acceptance of SIMPEG by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model. A quantitative approach was used, with data analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 67 …

Engaging For A Sustainable Manufacturing: The Power Of Adaptive Leadership In Industry 5.0, Rizwana Rasheed, Aamir Rashid, Abdul Hafaz, Rashid Hashmi

Publications and Research

In today’s highly competitive and rapidly evolving business environment, organizations must continuously adapt to technological advancements and market volatility. This study examines how adaptive leadership influences sustainable manufacturing through employee engagement, with employee wellbeing as a mediator and mindfulness as a moderator. Using data from 1,388 U.S. manufacturers and PLS-SEM analysis, the research confirms that adaptive leadership positively impacts sustainable manufacturing through engaged employees and enhanced wellbeing. Additionally, employee mindfulness significantly strengthens the relationship between adaptive leadership and engagement. These findings highlight the importance of leadership styles that foster employee participation and mental wellbeing in achieving long-term manufacturing sustainability. The …

Analisis Permendikbudristek Ri Nomor 2 Tahun 2024 Tentang Ssbopt: Implikasi Terhadap Administrasi Bisnis Perguruan Tinggi Negeri, Yoga Mandala, Siti Fatimah, Sandra Fitria Wardani, Ibnu Arif, Edy Gustriansyah

Jurnal Administrasi Bisnis Terapan

This article analyzes the Regulation of the Minister of Education, Culture, Research and Technology of the Republic of Indonesia No. 2 of 2024 concerning the Standard Unit of Higher Education Operational Costs (SSBOPT) in State Universities within the Ministry of Education, Culture, Research and Technology, emphasizing its implications for business administration practices in higher education. This study aims to identify key points in the regulation, including the objectives, scope, and mechanisms for setting operational cost standards, and to analyze its impact on budget governance, operational efficiency, and financial sustainability of higher education institutions. This study uses a literature study approach …

Crisis Communication And Governance Response: A Case Study Of Pt Antam’S 2025 Misinformation Scandal, Rizky Kertanegara, Arius Krypton

Jurnal Administrasi Bisnis Terapan

This study analyzes the crisis communication strategy employed by PT ANTAM Tbk in response to the spread of misinformation concerning allegations of gold-related corruption in 2025. The crisis was sparked by a social media post suggesting that ANTAM's gold products were counterfeit, although the actual issue involved unauthorized use of the brand by former employees. Using a qualitative case study and the Situational Crisis Communication Theory (SCCT) framework, this paper evaluates the company’s strategic communication in mitigating reputational damage and maintaining stakeholder trust. Findings indicate that PT ANTAM deployed fact-based clarification, emphasized operational integrity, and reiterated strong corporate governance—aligned with …

Ingenious Impulsiveness Of Environmentally Motivated Female Entrepreneurship For Sustainable Development, Saranya Senthilnathan, Chandrasekar Kaliyaperumal

Management Dynamics

Women's roles are crucial to the economic prosperity of any nation, with their participation in entrepreneurship being a key driver of sustainable development. This study focuses on the contributions of women entrepreneurs in India, highlighting their potential to advance economic, social, and environmental sustainability. The purpose is to examine the role of female entrepreneurs in promoting sustainable practices within the economy, society, and ecology. The study employs a descriptive research design to assess how integrating environmental factors into female entrepreneurship impacts the growth and sustainability of the Indian economy. A self-administered questionnaire was used to collect primary data from 355 …

Analisis Dampak Pelaksanaan Event Dalam Mewujudkan Ekonomi Berkelanjutan Pelaku Umkm Di Kota Bandung (Studi Kasus Event Bazar 101 Project), Jihan Ros Yoewawinata, Anisatul Auliya

Jurnal Administrasi Bisnis Terapan

MSMEs play a crucial role in the Indonesian economy, and events such as bazaars can be a strategic means to increase their competitiveness, sales, and business sustainability. This study aims to analyze the impact of event implementation on the sustainable economy of MSME actors in Bandung City with a case study of the Event Bazar 101 Project. This study uses a qualitative descriptive method. Data were collected through observation and interviews of MSME actors who participated in the event and the event organizer's expert team. Findings show the Event Bazar 101 Project generated impacts on increased sales, networking, and MSME …

Development And Validation Of The Informal Safety Leadership Measure, Ashley L. Gill

Dissertations

This research develops and validates a measure of the emerging concept of informal safety leadership (ISL), which integrates elements of safety leadership and informal leadership to address a significant gap in organizational safety literature. Despite extensive research on formal safety leadership, there remains limited understanding of how non-managerial employees influence safety practices and culture within organizations. This dissertation develops and validates a comprehensive measure of informal safety leadership through a sequential mixed-methods approach incorporating a pilot study and two additional studies. First, a pilot study employed focus groups with health, safety, and environmental professionals to identify key dimensions of ISL. …

A Cancer Education Needs Assessment: Informing Middle-Aged Female Patients About The Relationships Between Obesity And Women’S Health Concerns In The Reproductive System, Breast, And Endometrial Health, Batul Mirza

MUSC Theses and Dissertations

Obesity significantly impacts women’s health, particularly among middle-aged women, by increasing the risk of hormone-sensitive cancers such as breast, endometrial, and reproductive system cancers. This study examines the educational needs of this demographic group regarding obesity-related cancer risks and explores effective intervention strategies. Obesity-induced mechanisms – hormonal imbalances, chronic inflammation, and insulin resistance – drive cancer susceptibility, emphasizing the need for targeted health education. The study employs a qualitative design, which includes interviews with subject matter experts (SMEs) and surveys of middle-aged women. The goal is to assess awareness, perceived barriers, and preferred learning methods. Findings suggest that with many …

Impactful Programs And Initiatives For Employee Resource Groups That Promote And Sustain Positive Social Determinants Of Health, Lisa Kangas, Maureen Hall, Julie James, Gladys Peters

Journal of Sustainable Social Impact

Organizational diversity, equity, and inclusion (DEI) leaders’ lack of interest in employee resource groups (ERGs) and related programs can negatively impact an organization’s culture, operational excellence, and employee retention and have detrimental implications for social determinants of health (SDOH). Prioritizing ERG programs and initiatives is essential for organizational success and can positively affect SDOH. This qualitative pragmatic inquiry study identified and explored ERG programs and initiatives that support organizational culture, operational excellence, and employee retention.The research question for this study was: What ERG programs and initiatives support organizational culture, operational excellence, and employee retention? The study included eight DEI leaders …

Igda Foundation Alumni Weekend: Multiclassing For Better Leadership, Matthew Dyet

Staff Scholarship - Australia & Dubai

This talk was presented at the IGDA Foundation Alumni Weekend, an annual event that is run by and for recipients of the IGDA Foundation scholarship. The talk covered the fundamentals of leadership through the lens of multiclassing as covered in my book, Great Games Need Great Leaders.

Book Review: Building A God, Carl Lee Tolbert

The Journal of Values-Based Leadership

No abstract provided.

A Dynamic Leadership Approach In Different Situations And Contexts, Francois Kammoe

The Journal of Values-Based Leadership

This paper is one of the first to provide empirical evidence supporting the conceptualization of a dynamic leadership approach in which employee maturity and organizational dynamism help leaders make the right choice of leadership styles to improve employee job satisfaction. As business environments change and employee maturity differs in this dynamic business era, and as there is a chaos characterized by numerous leadership styles in the leadership literature, adopting a dynamic leadership approach has become important to identify the most effective leadership styles suitable for employees. A quantitative study using conditional process analysis was conducted to examine a dynamic leadership …

Crafting Ethical Problem-Solving Cultures: A Leader’S Role In Complex Adaptive Systems, Elizabeth A. Luckman

The Journal of Values-Based Leadership

In today’s complex and interconnected world, leaders play a critical role in fostering ethical problem-solving cultures within organizations. To enable leaders to succeed in this evolving landscape, this paper advocates for a necessary paradigm shift: a transition in mental models about how organizations function. Historically, organizations have been viewed as mechanistic systems, but there is a substantial opportunity to improve our work by viewing organizations as complex adaptive systems. This shift alters fundamental assumptions about organizational operations and redefines leadership as the creation of conditions for effective and ethical problem-solving. In this paper, I examine the changing mental models that …

Empowering Hispanic Managers In The Us Through Authentic Leadership, Emotional Intelligence, Resilience, And Mindfulness, Louise Kelly, Ehsan Danesh, Patricia Denise Lopez, James Okrah, Eissa Hashemi

The Journal of Values-Based Leadership

This research investigates the relationship between authentic leadership, Emotional Intelligence (EI), resiliency, and mindfulness among Hispanic Managers in the US, contributing to the understanding of authentic leadership and its antecedents, particularly in the context of Latinx leaders in the United States. The study suggests that emotional intelligence, resiliency, and mindfulness play key roles in the formation of authentic leadership, especially in the Latinx community, where cultural values such as familismo, personalismo, and collectivism may influence leadership styles. It highlights the potential benefits of these factors, including improved self-awareness, empathy, and the ability to overcome adversity, while also acknowledging challenges and …

What American Executives Can Learn From Japanese Leadership, Mostafa Sayyadi, Michael J. Provitera

The Journal of Values-Based Leadership

Japanese leadership has encompassed worldwide success. For example, Toyota is an example of a leading and successful Japanese company. With its new and creative ideas, this company was able to rebuild the marginalized image of Japanese vehicles in the international business scene and take a large share of the car market in the world. We identified 5 secrets of success and long-term survival of Japanese companies: strategy, social capital, new competencies, leadership development, and systems approach. We will examine each and address how CEOs can emulate the success of Japanese leadership.

Effects Of Seasonality On The Experiences Of Employees In Minor League Sports, Amanda Barefoot

LSU Doctoral Dissertations

The temporal rhythms of sport organizations, driven by recurring cycles of in-season and off-season activity, create a unique organizational context that shapes decision-making, leadership behavior, and the experiences of employees. While seasonality is widely recognized in operational planning and revenue forecasting, its implications for organizational behavior in sport management remain underexplored. This three-paper dissertation examines seasonality as a temporal force influencing sport organizations at conceptual, strategic, and affective levels.

The first paper develops a sport-specific taxonomy of seasonality by synthesizing literature from econometrics, tourism, and organizational theory. It distinguishes between natural, internally institutionalized, and externally institutionalized seasonal influences, offering a …

The Use Of Burt’S Method In Rationalizing The Cost Of Time And Evaluating The Performance Companies: An Applied Study In State Company For Textile And Leather Industries - Hilla Textile Factory, Aqeel Jaber Kadhim

Muthanna Journal of Administrative and Economics Sciences

Burt’s method is a significant process research method that provides information that directly affects the scheduling process of complex projects and planning and monitoring their completion. As a result, it has gained notoriety among practitioners in the field of specialization and offers additional advantages through computer systems for completion. It seeks to finish the project as quickly as possible while using the resources and capabilities that are available and at the lowest feasible cost. The evaluation of the performance of companies is represented in the extent of the ability of the company’s management to evaluate the performance of its activities …

توظيف الريادة الاستراتيجية في إدارة الازمة واتخاذ القرار: دراسة نظرية تحليلية, أحمد علي جدال أبو محيميد

Journal of the Association of Arab Universities for Research in Higher Education مجلة اتحاد الجامعات العربية للبحوث في التعليم العالي

أكدت الدراسة الوصفية التحليلية على إمكانية توظيف الريادة الاستراتيجية متمثلة بتقبل المخاطرة والاستباقية واستثمار الفرص والمرونة والابداع والابتكار في إدارة الأزمة من خلال وضع الخطط والأنشطة الملائمة للتعامل مع الأوضاع الطارئة لأجل احتوائها وضبطها عبر مراحل تنطلق من المدخلات لإدارة الازمة لتحديد الإجراءات العملية والنتائج المحتملة لها بما يسمح باتخاذ القرار بشكل موضوعي ينطلق بدوره من مدخلات تستند إلى ما قدمته خطة إدارة الازمة من معطيات وحلول تجعل من إمكانية اتخاذ القرار المستندة إلى القرارات الريادية أكثر مرونة وقدرة على التعامل مع التهديدات ما يضمن احتواء الازمة وتجاوزها من خلال وضع تصور مقترح لخطوات عملية تحقق ذلك.

The descriptive analytical …

اتجاهات العالم المعاصر في إدارة الأزمات الدولية: دراسة في الأساليب والأدوات, محمود عبد الكريم الزيود

Journal of the Association of Arab Universities for Research in Higher Education مجلة اتحاد الجامعات العربية للبحوث في التعليم العالي

هدفت هذه الدراسة إلى البحث في الأدوات والأساليب الجديدة للعالم المعاصر في إدارة الأزمات الدولية، ولتحقيق هذا الهدف، تم استخدام المنهج الوصفي التحليلي، وقد توصلت الدراسة إلى وجود متغيرات جديدة غيّرت من المفاهيم الأساسية تجاه إدارة الأزمات، منها ما هو تقني، ومنها ما هو فني، وهذا ما دفع العالم المعاصر إلى إعادة اكتشاف أو خلق آليات جديدة في التعامل مع الأزمات وفقاً لتلك المتغيرات التي باتت واقعاً مفروضاً على الدول، كما توصلت الدراسة إلى أن إدارة الأزمات تعد من الأمور الجدلية، وما زالت في تطور صاعد؛ نتيجة المدخلات العصرية التي أسهمت في إعادة النظر بالأدوات والأساليب والاستراتيجيات التي تنتهجها الدول …