Business Administration, Management, and Operations Commons^™

Autonomy In The California Disability Services System, Lisa Ann S. Carbone

Walden Dissertations and Doctoral Studies

Legislation concerning California residents with intellectual and developmental disabilities (ID/DD) requires recipients of services to be treated as independent individuals while emphasizing self-determination. At the same time, under regulatory procedures, recipients are considered dependent on the delivered services and not self-determinant. Neither the California Department of Developmental Services nor the trade associations representing community service providers have established a unified, systematic practice to support self-determination. This phenomenological study explored the experience of adults with ID/DD working toward self-determination.

Specifically, it explored how medical and social models contribute to shaping and actualizing the independence of this population. Interviews with eight adults …

Preparing Senior Executives To Address Organizational Culture During An Organizational Merger, Kenneth T. Hannigan

Walden Dissertations and Doctoral Studies

Executives planning for an organizational merger often neglect or overlook the importance of creating a positive organizational culture. Researchers have demonstrated that organizational culture is important to the success of mergers. Workers' compensation industry executives who managed mergers successfully often includ organizational culture in their merger strategy. The purpose of this qualitative case study was to explore the strategies that business executives used to unify organizational cultures during an organizational merger. The population for the study consisted of 3 CEOs with operations in northern Florida, who successfully merged companies within the workers' compensation managed care industry. For each of these …

Customer Satisfaction Factors In Life Insurance Growth In Ghana, Geraldine Gina Abaidoo

Walden Dissertations and Doctoral Studies

The growth rate of life insurance in Ghana is under 1% of GDP, and life insurance company leaders must identify and implement customer satisfaction strategies that will aid business growth and sustainability. Guided by the theory of customer satisfaction management systems (CSMS), the purpose of this multiple case study was to explore customer satisfaction strategies that life insurance company leaders execute to grow and sustain the life insurance business. Twelve life insurance company leaders working in the Accra-Tema geographic area participated in face-to-face semistructured interviews for this study. Data analysis involved compiling, disassembling, reassembling, interpreting, and concluding the data. Member …

Examining The Relationship Between Trust, Credibility, Satisfaction, And Loyalty Among Online Donors, Belinda Gail Roberson

Walden Dissertations and Doctoral Studies

Despite more than $769 million in charitable gifts in 2013, U.S. nonprofit organizations lost $735 million in lapsed and reduced gifts. Donor attrition is a problem for most charitable organizations, and many are using the Internet to cultivate donors. Online communication has become an important part of fundraising for many charitable organizations. The online communication factors in the current study include trust, credibility, and satisfaction. These factors may affect donor loyalty. Donor loyalty may increase or decrease donor attrition. Reducing donor attrition is important to anyone who plays a role in the success of a nonprofit organization. The purpose of …

Assessing The Significance Of Modularizing Contract Manufacturing Organizations, Christian Sampson Yorgure

Walden Dissertations and Doctoral Studies

Organizations are under constant threat from global competition, socioeconomic factors,

and political forces that are often unforeseen and dynamic. Consequently, decision

makers adopt strategies, some including the principles of modularity, as a

countermeasure. The problem addressed in this study was the lack of knowledge about

the significance of modularizing contract manufacturing organizations (CMOs). The

purpose of this quasi-experimental study was to assess the significance of modularizing

CMOs by statistically analyzing capacity utilization, efficiency, and profit margin

between modular and nonmodular departments in a focal CMO. This study was grounded

in the theory of modularity and the research question addressed what …

Restaurant Revenue Management: Examining Reservation Policy Implications At Fine Dining Restaurants, Nanishka Hernandez

Walden Dissertations and Doctoral Studies

In the restaurant industry, some patrons do not honor their reservations, especially on holidays. Grounded in postpositivism and system theories, the purpose of this comparative study was to examine the impact of implementing a credit card payment policy for fine dining restaurants reservations and no shows after implementation of a credit card guarantee policy at a high-end hotel located in the southeast United States. Data were collected from archival records provided by the hotel executives. According to the results of a Wilcoxon Signed Rank test, there was a statistically significant decrease in the number of no shows, p < .001, after the implementation of the credit card guarantee policy. In a paired sample t-test, there was a statistically significant decrease in the number of reservations, p < .001, after implementation of the credit card guarantee policy. The implications for positive social change include the potential to increase understanding of payment policies as they relate to the restaurant industry. Service industry managers can benefit from implementing payment policies that can vary from specific dates, seasons, and type of services. Customers will also benefit by being able to make reservations not originally possible due to demand. The current study adds to service industry knowledge, increasing the understanding of payment policies as they relate to restaurant industry. Conducting a similar study in other service industries in the future may lead to a better understanding of the nature of policies and customers' traits and behaviors.

The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements, Frank Melvin

Walden Dissertations and Doctoral Studies

Some managers tend to resist virtual work and find it challenging to manage the productivity of subordinates working virtually. This phenomenological study examined managers' perceptions of subordinate productivity in virtual work arrangements. Adaptive structuration theory and McGregor's X and Y theory guided this study. The primary research questions focused on the managers' perceptions of worker productivity in virtual work arrangements and the related challenges. Data collection included semistructured interviews with 40 business managers responsible for overseeing the productivity of virtual workers. The study was conducted in the Atlanta, Georgia metropolitan area. Utilizing the Stevick'Colaizzi'Keen method of data analysis, 3 primary …

Crisis Preparedness Of Leadership Behaviors Among Elected Leaders During Hurricanes, Fredric Marc Francis

Walden Dissertations and Doctoral Studies

Crisis preparedness is the responsibility of every person, business, and leader, and leadership behavioral skills are an essential characteristic of crisis preparedness. The purpose of this case study was to explore the decisions of elected leaders along the Gulf Coast during Hurricanes Katrina and Ike in order to understand their leadership behaviors in crisis preparedness. The conceptual framework was based on the emergency management theory presented by McEntire in 2004, which helped to define the necessary components for leaders' successful crisis preparedness. Data were collected through interviews with 5 members from the National Emergency Management Agency along with a document …

A Quantitative Study Of The Relationship Of Work Ethic, Worker Retention, And Job Satisfaction In The Native Hawaiian Population, Donala Kahealani Kawaauhau

Walden Dissertations and Doctoral Studies

A number of publications on the well-being of Native Hawaiians report high unemployment levels, high poverty levels, and minimal educational achievement in the population with theoretical origins attributed to the advent of a Western market economy. However, there are no studies that analyze the relationship between work ethic and retention, or satisfaction and retention in the Native Hawaiians working in this economy. Understanding the aforementioned relationships could help state and federal agencies focus spending on interventions that lead to productive employment solutions for Native Hawaiians. This quantitative study tested Weber's protestant work ethic theory to compare the work ethic of …

Governmental Procurement Restrictions, Deficit Reductions, And The Sustainability Of Alaska Native Corporations, Paul O. Fondren

Walden Dissertations and Doctoral Studies

Alaska Native Corporations (ANCs) came under political scrutiny in the United States in 2009 during a climate of economic recession and governmental spending reductions. Since then, ANCs have faced increased governmental regulations that immediately changed the ways that their leaders previously achieved growth and success. The purpose of this explanatory case study was to identify elements of ANC strategic plans that lead to success and growth when operationally implemented. The central research questions investigated what executable strategic plans ANC leaders need to ensure sustainable business growth and what practices have led to success and failures. Data were collected from interviews …

How System Complexity And Organizational Culture Affect Ais Misuse, Mohd Saiyidi Mokhtar Mat Roni, Mohamad Azmi Nias Ahmad, Hadrian Djajadikerta

Research outputs 2014 to 2021

The demands for more studies on precarious practices in the AIS environment indicate that employees pose greater threats than outsiders. Addressing internally-bred security pandemonium with external-threat-oriented solutions further complicates the matter. The real issue is obscured rather than solved. Based on theory of planned behaviour (TPB), organisational culture and complexity of an accounting information system (AIS) were introduced to see how these factors affect employees’ mal-intention when working with an organisation AIS. Using partial-least-square structural equation modelling (PLS-SEM) approach, it was found that culture and complexity acting as pure moderating variables affecting certain forms of predictor-criterion relationship in TPB model. …

Kajian Teoritis Atas Harmonisasi Antara Keseragaman (Uniformity) Praktik Akuntansi Komersial Dan Fiskal Dalam Perusahaan Perbankan Indonesia, Arie Widodo, Erwin Harinurdin

Jurnal Vokasi Indonesia

No abstract provided.

Perbandingan Kebijakan Pajak Penghasilan Atas Ukm Di Indonesia Dengan Negara-Negara Anggota Oecd, Elsie Sylviana Kasim, Thesa Adi Purwanto

Jurnal Vokasi Indonesia

No abstract provided.

Implementasi Per-19/Pj/2014 Terhadap Tarif Pajak Penghasilan Orang Pribadi Dan Kepatuhan Pajak, Titin Fachriah Nur

Jurnal Vokasi Indonesia

No abstract provided.

Media Sosial Dan Demokrasi Di Era Informasi, Devie Rahmawati

Jurnal Vokasi Indonesia

No abstract provided.

Memahami Kriteria Kualitas Penelitian: Aplikasi Pemikiran Penelitian Kualitatif Maupun Kuantitatif, Endang Setiowati

Jurnal Vokasi Indonesia

No abstract provided.

Analisis Sistem Pemprosesan Transaksi Pada Siklus Revenue Pt Sig, Arthaingan H. Mutiha

Jurnal Vokasi Indonesia

No abstract provided.

Persepsi Dosen Tetap Vokasi Ui Terhadap Proses Berbagi Pengetahuan Melalui Communities Of Practice (Cop), Dyah Safitri

Jurnal Vokasi Indonesia

No abstract provided.

Prosedur Penyebaran Risiko Asuransi Kebakaran Dalam Reasuransi Treaty Proposional: Studi Kasus Pt Tugu Pratama Indonesia, Kuncoro Kuncoro

Jurnal Vokasi Indonesia

No abstract provided.

Macroeconomic Fluctuations As Sources Of Luck In Ceo Compensation, Hsin-Hui Chiu, Lars Oxelheim, Clas Wihlborg, Jianhua Zhang

Business Faculty Articles and Research

Macroeconomic fluctuations in interest rates, exchange rates, and inflation can be considered sources of good or bad “luck” for corporate performance if management is unable to adjust operations to these fluctuations. Based on a sample of 2,091 US firms, we decompose the impacts of macroeconomic fluctuations on three measures of CEO compensation. Our study provides empirical support for the importance of considering macroeconomic fluctuations in designing CEO incentive schemes. It adds to the managerial power literature on moral hazard and CEO compensation by pinpointing the obvious risk that the CEO in an asymmetric and non-linear reward system will be inclined …