Personality and Social Contexts Commons^™

Persistent Emotional Extremes And Video Relay Service Interpreters, Dawn M. Wessling, Sherry Shaw

Journal of Interpretation

This mixed methods study explored how call content emotionally affects video interpreters (VIs) who work in Video Relay Service (VRS) and how this influences perceptions of job satisfaction and general well-being. The participants included 889 self-reported VIs who completed a survey containing open and closed-ended questions regarding their work. Whereas VRS call content can be extremely emotional for the non-deaf and deaf callers, whether positive or negative, the study seeks to identify a spectrum of coping strategies to perceived stressors brought about by these emotionally charged incidents. The study examined the frequency of these types of calls processed by the …