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Full-Text Articles in Cataloging and Metadata
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
Telling The Technical Services Story: Communicating Value (Presentation), Rebecca Mugridge
University Libraries Faculty Scholarship
Technical Services isn’t the hidden discipline it once was. Despite some cross-departmental interaction, misconceptions about the work are all too common. It’s incumbent on technical services staff to take a proactive approach by communicating to others their value to the library and institutional mission. This session spotlights successful initiatives and gives you the guidance to bolster communication within departments, across the library, and campus-wide.
Benchmarking Vended Authority Control Practices In Arl Libraries (Presentation), Rebecca L. Mugridge, Nancy Poehlmann
Benchmarking Vended Authority Control Practices In Arl Libraries (Presentation), Rebecca L. Mugridge, Nancy Poehlmann
University Libraries Faculty Scholarship
This presentation shares the results of a survey of ARL libraries on the use of vended authority control at their institutions.
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services Through Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation discusses how managers can advocate for technical services through a variety of assessment activities.
Benchmarking Vended Authority Control Practices In Arl Libraries, Rebecca Mugridge, Rebecca Nous, Nancy Poehlmann, Wendy West
Benchmarking Vended Authority Control Practices In Arl Libraries, Rebecca Mugridge, Rebecca Nous, Nancy Poehlmann, Wendy West
University Libraries Faculty Scholarship
This article presents the results of a survey designed to benchmark the use of vendors to support authority control activities in Association of Research Libraries member libraries. Such activities include updating authority or bibliographic records, sourcing authority records, participation in cooperative cataloging efforts, and more. The survey investigated whether and how responding libraries used vendors to create and maintain an authority file and process current cataloging records. The survey gathered demographic and other information about the libraries, and the authors sought to identify trends and correlations between these and other factors.
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
Advocating For Technical Services: The Power Of Assessment (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation reviews the many ways that assessment can be used to advocate for technical services within academic library settings.
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation demonstrates how assessment activities and results can serve as an advocacy tool for technical services divisions of libraries.
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
University Libraries Faculty Scholarship
The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries.
Benchmarking As An Assessment Tool For Cataloging, Rebecca L. Mugridge, Nancy Poehlmann
Benchmarking As An Assessment Tool For Cataloging, Rebecca L. Mugridge, Nancy Poehlmann
University Libraries Faculty Scholarship
The authors conducted a survey on the topic of benchmarking as a tool for assessment in cataloging. While assessment is popular in libraries, little research has been done on benchmarking in cataloging, a gap that this study attempts to fill. The authors developed a survey that gauged the respondents’ use of benchmarking, their goals for benchmarking, and how they applied what they learned to make improvements. The survey was administered on the AUTOCAT electronic distribution list in May 2013. There were 92 completed surveys, with 20 libraries reporting that they had used benchmarking as an assessment tool.
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann
University Libraries Faculty Scholarship
This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney
University Libraries Faculty Scholarship
This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.
Assessment In Practice (Presentation), Rebecca L. Mugridge
Assessment In Practice (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation provides some strategies that cataloging managers can use to evaluate and assess the services they offer.
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
Assessment Strategies For Cataloging Managers (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
Technical Services Assessment In Pennsylvania Academic Libraries (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools such as LibQual™. Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. This study was designed to explore assessment activities in Pennsylvania’s academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment of technical services, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes.