Systems Engineering Commons^™

Size And Cost Reduction Of The Antenna 3000, Mario Mignott, Austin Deaver, Josh Madaris

Senior Design Project For Engineers

For our senior design project, we have partnered with Compass Technology Group to improve its Antenna 3000 manufacturing process. The Antenna we are working on is not actually called this, but due to NDA regulations, we will disguise it as the Antenna 3000. This will include finding a way to minimize material costs and labor hours involved to assemble this product together. Our minimum success criteria will be to reduce both the manufacturing time and materials' cost by 20%. Our primary approach to solving this problem will be to implement Lean Six Sigma practices such as the DMAIC principle.

Using …

Class A Average Handle Time Standard, Stephanie Lee

Senior Design Project For Engineers

This report provides an analysis and evaluation on the Average Handle Time performed at Class A. The Universal, Shipping, International, Tracking, InfoNotice, Amazon, Field Support Group, and Preferred Customer Associates call types are evaluated in this study. An Average Handle Time Standard is created, while meeting the appropriate sample size, covering multiple site locations, at various times of the day and days of the week, and meeting corporate quality expectations. Methods of cost analysis, Six Sigma, and optimization are utilized in this study. The V-Process Model is used to verify the system. The implementation and results served as the verification …