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Full-Text Articles in Civil Engineering
Public Perceptions Of The Midwest’S Pavements: Policies And Thresholds, David Kuemmel, Richard Robinson, Ronald Sonntag, Robert Griffin, James K. Giese
Public Perceptions Of The Midwest’S Pavements: Policies And Thresholds, David Kuemmel, Richard Robinson, Ronald Sonntag, Robert Griffin, James K. Giese
Robert Griffin
A 5-year, pooled fund study with the Iowa, Minnesota, and Wisconsin departments of transportation assessed the public's perceptions of pavement improvement strategies and developed thresholds of satisfaction using the departments' physical indices, such as pavement ride and condition on rural, two-lane highways in the states. Approximately 3,600 drivers in the three states were involved in the three phases of the project, which included 18 focus groups, 400 statewide surveys in each state, and 2,300 targeted surveys across the three states. A multidisciplinary team from Marquette University and a mass media survey lab conducted the studies. A summary of focus group …
Indot Customer Service, Ananth V. Iyer, Michael Hoeck, Amanda Thompson, Kailas Dandgaval, Jairo Bohorquez, Justina Mikals
Indot Customer Service, Ananth V. Iyer, Michael Hoeck, Amanda Thompson, Kailas Dandgaval, Jairo Bohorquez, Justina Mikals
JTRP Technical Reports
This study focuses on the flow of customer complaints to the INDOT central office and districts, their handling within the INDOT system and the customer experienced lead time. The processes were examined based on customer segments, complaint type, and district of origin. Detailed data analyses for specific transactions within the INDOT system were used to document the process. In addition, as per the study advisory committee suggestions, a tracking of transactions flow using a paper system was used to reconcile archived data. Although lead time metrics were developed at both the central office and district level, the lack of data …
Public Perceptions Of The Midwest’S Pavements: Policies And Thresholds, David Kuemmel, Richard Robinson, Ronald C. Sonntag, Robert Griffin, James K. Giese
Public Perceptions Of The Midwest’S Pavements: Policies And Thresholds, David Kuemmel, Richard Robinson, Ronald C. Sonntag, Robert Griffin, James K. Giese
Marketing Faculty Research and Publications
A 5-year, pooled fund study with the Iowa, Minnesota, and Wisconsin departments of transportation assessed the public's perceptions of pavement improvement strategies and developed thresholds of satisfaction using the departments' physical indices, such as pavement ride and condition on rural, two-lane highways in the states. Approximately 3,600 drivers in the three states were involved in the three phases of the project, which included 18 focus groups, 400 statewide surveys in each state, and 2,300 targeted surveys across the three states. A multidisciplinary team from Marquette University and a mass media survey lab conducted the studies. A summary of focus group …