Education Commons^™

Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley

Electronic Theses and Dissertations

The purpose of this study was to determine if a gap analysis model (SERVQUAL) of service quality measurement could be appropriately applied to higher education. The researcher asked doctoral students from six doctoral-granting, state-supported universities in Tennessee to complete a service quality survey, comparing their experiences with their expectations, thereby giving a measure of gaps in educational service quality at their institution. The research design included five research questions, with five null hypotheses testing the relationship between students' expectations and experiences, between overall satisfaction and service gaps, and between overall satisfaction and certain demographic variables (age, gender, ethnicity, type of …

An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole

Electronic Theses and Dissertations

This quantitative study investigated a range of leadership behaviors by teachers (teacher characteristics) and students (student characteristics) inside their higher education classrooms and various aspects of those environments (classroom characteristics). The behaviors and environmental aspects examined are those determined by research findings to foster and enhance participant growth and development. Cluster sampling was used for this study of 25 classes representing 5 divisions of the curriculum at 3 institutions. The instruments were administered to 277 students and 25 teachers during the spring of 1999. The null hypotheses for main effects of teacher, student, and classroom characteristics were tested on the …

Characteristics Of Viable And Sustainable Workers For The Year 2015, Brenda P. Dean

Electronic Theses and Dissertations

The purpose of the study was to forecast characteristics of valuable workers within Middle Eastern Tennessee for the year 2015. The following areas were studied as they related to the forecast: (1) the projected employment skill demands of business and industry; (2) the initiatives required and proposed by business and industry to meet their respective employment demands; and (3) the external support by education required for industry and business to meet their employment needs. The Delphi panel was composed of 22 business and industry leaders who were nominated by the county executive of the ten counties of the study, officials …

Current Observations And Future Importance Of Leadership Attributes Perceived By Community College Presidents And Vice Presidents For Academic Affairs, E L. Jones

Electronic Theses and Dissertations

The pursuit of this study was to examine perspectives of select community college presidents and vice presidents for academic affairs regarding leadership attributes that were currently observed as being practiced by mid-level managers. The study also summarized these leaders' perceptions of the leadership attributes mid-level managers will need to possess to assume senior administrative positions, particularly the presidency, that will guide the institutions into the future. Based on an extensive review of literature, a list of 41 leadership attributes was established. The Community College Leadership Attribute Survey (CCLAS) was designed by the researcher and a pilot study was conducted. Sixty-five …

The Relationship Between Secondary Teachers' Perceptions Of Empowerment And A Principal's Leadership Style, George W. Walker

Electronic Theses and Dissertations

This study was designed to investigate the relationship between teachers' perceptions of empowerment and their impressions of their principal's leadership style within Bolman and Deal's four organizational frames, selected teacher demographics, and school size. The study used the survey method of data collection. Completed School Participant Empowerment Scales, Leadership Orientations Other Scales, and demographics forms were received from 315 (90%) of the teachers surveyed. The criterion variable, or dependent variable, was the teachers' scores on the School Participant Empowerment Scale. Teachers' scores on the Leadership Orientations Other Scale, teacher demographics (age, educational level, and teaching experience), and school size were …

An Assessment Of Technology Classroom Environments In Chinese Universities, Jiexiu Li

Electronic Theses and Dissertations

The purpose of this study was to investigate the characteristics of graduate classroom environments as perceived by the graduate students and faculty in technology courses, at Chinese universities. Relationships between the different dimensions of the social environment of the graduate technology classrooms were examined. The Adult Classroom Environment Scale (ACES) was used to measure the actual and ideal classroom environments on seven dimensions. The research was conducted during Fall 1998. Participants in this study included 317 graduate students and 8 teachers in 8 classes from 6 universities in Beijing, China. The results of data analysis showed that there were significant …

Staff Development Programs In Public Elementary Schools In Northeast Tennessee, Richard A. Mcinturf

Electronic Theses and Dissertations

The purpose of this study was to collect and report on the perceptions of elementary school teachers as to the quality of staff development programs being offered in schools and school systems throughout Northeast Tennessee. A second purpose was to study the relationship between certain school district characteristics and teacher perception scores related to the staff development programs. The National Staff Development Council's Self-Assessment and Planning Tool was used to collect data related to teacher perceptions. Mean scores were calculated and t-test analysis completed for each variable named in the study. Conclusions of the study are consistent with most findings …

The Relationship Between Cosmopolitan-Local Orientation And Job Satisfaction Among Admissions Personnel At Christian Colleges In The United States And Canada, Jon P. Harr

Electronic Theses and Dissertations

In recent years, the challenges facing college admissions professionals have increased, and turnover in the field has become an area of concern. A review of the literature indicated that surprisingly little research had been done in the area of job satisfaction for college admissions professionals and, in particular, Christian college admissions professionals. No direct application of professional (cosmopolitan-local) orientation to the admissions profession could be found in the literature. As a result, the primary purpose of this study was to examine both the level of job satisfaction and the cosmopolitan-local orientation of Christian college admissions professionals, and to determine if …

Perceptions Of Factors Associated With Academic Success Among African American Students On Four Predominantly White Campuses In Northeast Tennessee, Jean M. Harper

Electronic Theses and Dissertations

The purpose of this study was to investigate the relationships between the perceptions of successful African American sophomore students and their adjustment to academic success at predominantly White colleges and universities. Twenty African American sophomore females and twenty African American sophomore males from two predominantly White community colleges and two predominantly White universities participated in the study. Each subject completed a demographic survey and participated in an interview. Results indicated that both the attitudes of African American students toward education and their perceptions of the attitudes of those in the educational system towards African American students played an integral role …

An Analysis Of Functional Budget And Expenditure Patterns And Revenue Sources Of Tennessee's Public Community Colleges From 1988--1989 Through 1997--1998, Charles J. Jordan

Electronic Theses and Dissertations

The purpose of this study was to determine how public two-year colleges in Tennessee internally budgeted and expended their unrestricted educational and general (E&G) funds from fiscal years 1988-89 through 1997-98. The primary focus was on the 14 Tennessee Board of Regents (TBR) community colleges and the internal allocation of expenditures by function from 1988-89 through 1997-98. A limited functional expenditure comparison was made with data from the National Association of College and University Business Officers' (NACUBO) comparative financial analysis for fiscal years 1993-94 and 1994-95 as well as with the Integrated Postsecondary Education Data System (IPEDS) survey for the …

The Effects Of School Uniforms On Student Behavior And Perceptions In An Urban Middle School, Jacqueline M. Mccarty

Theses and Dissertations in Urban Services - Urban Education

Public opinion polls have consistently highlighted the prevalence of violence in America's schools. Specifically, school personnel have witnessed increased assault and theft related to the wearing of expensive clothing. Concomitantly, administrators have noted decreased attendance rates triggered by clothing issues. Given the gravity of these problems, school officials nationwide have enacted uniform policies in hopes of improving school safety and student behavior. However, current research establishing the effectiveness of these policies is largely anecdotal. The few studies utilizing empirical measures mainly highlight short-term outcomes and often fail to address student perceptions regarding clothing-related problems.

By contrast, this study investigated the …

A Meta-Analysis Of The Effects Of Multicultural Education On The Racial Attitudes Of Pre-K Through Grade 12 Students: A Comparison Of Curricular Intervention And Reinforcement Dimensions In Suburban And Urban Educational Settings, Ogochukwu Nkeiruka N. Okoye-Johnson

Theses and Dissertations in Urban Services - Urban Education

This meta-analysis examined the effects of multicultural education on the racial attitudes of students in prekindergarten through twelfth grade. Multicultural education, which evolved as a direct result of the push for ethnic studies in schools, was operationalized for this study as programs and curricula dealing with racial and cultural diversity.

The findings of thirty selected studies were synthesized in this meta-analysis to examine whether students exposed to multicultural education developed more positive racial attitudes than students who did not. This meta-analysis compared the effect sizes of two dimensions of multicultural education, curricular intervention and reinforcement, to see the relative effectiveness …

The Impact Of A Peer Mediation Program On The Reduction Of Suspensions Caused By Violence, Donna L. Covely

Theses and Dissertations

This study determined the effectiveness of the peer mediation program at Deptford Township High School, grades 9 through 12, in reducing student discipline problems. Furthermore, the study determined that peer mediation prevented further disputes and/or resolved current misunderstandings, that the disputants were able to resolve their differences constructively, and that mediation prevented disputes from developing into more serious matters. It determined that peer mediation helped to reduce student violence, lowered suspension rates, required less administrative time spent on discipline, and provided a more peaceful school environment.

There was no sample for this study. Any at-risk student in grades 9 through …

The Overall Effectiveness Of A Peer Mediation Program At Millville Senior High School And The Development Of A Peer Mediation/Advisory Program For A Middle School, Kyriakos M. Evrenoglou

Theses and Dissertations

The first purpose of the study was to describe and evaluate the effectiveness of a peer mediation student assistance program. The means to accomplish the purpose of the study was to investigate the overall attendance, verbal, and physical interpersonal conflict among tenth, eleventh, and twelfth grade students at Millville Senior High School during the 1995-1996 and 1997-1998 school calendar years. A quantitative ex post facto design was employed. In addition, a subcommittee of stakeholders was developed to collaboratively develop a plan that would extend the goals and potential benefits associated with peer mediation programs in the future Lakeside Middle School …

Assessing The Effects Of Exposure To Multicultural Learning On A School Population With Limited Diversity, Lynda Anderson-Towns

Theses and Dissertations

This Master's project was designed to assess the effects of infusing various multicultural activities in a rural school with limited diversity. It focused on integrating monthly multicultural activities into the curriculum of first grade students to increase their sensitivity and appreciation of diversity.

The study utilized qualitative data gathered through surveys, interviews and observations completed at Dennis Township Elementary School. The first grade students were exposed to a series of multicultural activities which included storytelling, mini-lessons and cultural presentation throughout a six month time span. Students' attitudes toward diversity were measured by pre-test and post-test surveys preceding and subsequent to …

Combination Of Heterogeneous And Homogeneous Grouping To Achieve Better Reading And Math Scores, Diane R. Cioffi-Longo

Theses and Dissertations

This report described the process used, for an elementary school with a student population of approximately 587 students, to investigate the existing reading and math programs offered to students. The preliminary research indicated a need for an extended staff development program, and the implementation of advanced methodologies. The conclusions of the project, as a whole, provided data which emphasizes the need for growth in reading and math pedagogy awareness with the district of Glassboro.

Purposed preliminary investigation strategies included; (a) interviews with reading and math teachers, regular homeroom teachers, and teachers in other academic disciplines; (b) a review of documents …

The Role Of A School Business Administrator: Perspectives Of A Role Incumbent And His Role Set, Stephen J. Lynch

Theses and Dissertations

This study compared the perceptions held by a school business administrator for his position with the perceptions of his principal role set.

Interviews were held with the school business administrator and 17 members of his role set to determine perceptions of the role expectations and actual role performance. For each question on the role set interview instrument, frequency distributions were constructed and then converted into relative frequency distributions expressed as percentages.

The interview data was used to compare role expectation and role performance as perceived by the role incumbent; to compare role expectations and role performance as perceived by the …

Has Technology In The Elementary Classroom Caused Instruction To Improve?, Denise Mcdermott

Theses and Dissertations

This study described and evaluated the extent to which technology has improved instruction, and thus improved student learning, in elementary schools in Deptford Township, a K-12 district. The study included all K-6 grade teachers. A 31-item survey was completed by 85% of elementary school teachers. Percentages of answers were mathematically calculated and lists of software programs and student systems for computer use were compiled. The majority of elementary teachers described their level of expertise regarding technology as "able to manage as long as everything runs correctly". The results reveal a high dissatisfaction with the type and amount of technology training …

An Impact Study Of The Positive Benefits Of A Technology Course On Students' Critical Thinking Skills, Jerry J. Marinacci

Theses and Dissertations

The purpose of this study was to determine the positive benefits to students enrolled in the new Applied Technology course offered at Bridgeton High School. The intern wishes to determine if the course has enhanced students' ability in critical skills such as: communicating, teamwork, problem solving and critical thinking.

The study will focus on students' ability to define and solve real world problems as presented in a high school technology laboratory. The design of the study was based on qualitative research of students' ability to identify criteria, develop possible solutions and solve problems of a technical nature based on pre-test …

Assessing The Level Of Effective Communication In Schools, Amiot P. Michel

Theses and Dissertations

The purpose of this study is to examine the level of communication which exists in the elementary schools in the Millville School District. Miliville is currently in the process of developing Lakeside Middle School. Lakeside Middle School will be composed of staff members from the three K-7 elementary schools and the current 5th and 6th grade students in the six elementary schools.

Surveys were developed to assess the effectiveness of the communication systems currently existing in the six schools. Surveys were then distributed to the six elementary school principals, future staff members, and the parents of the 5th and 6th …

A Model For Instructional Change: An Approach In Inquiry-Based Science Education, Kimberly Thompson

Theses and Dissertations

The focus of this study to describe the effectiveness of a change model on schools implementing an inquiry-based science program. Findings indicated that a model incorporating input from all of the stakeholders in the learning community and offering training and continuous support realized the most sustained and successful implementation. The model used included training upon request, turnkey trainers, parent meetings, teacher input on instruction, principal meetings, and opportunities to revise the program within the school year. Teachers, parents, and principals were surveyed and interviewed throughout the implementation. This data determined the focus of the training and support. The study was …

Reform: In Search Of A Rationale, Ada R. Barlatt

Theses and Dissertations

The purpose of this study was to examine the implementation of the Core Curriculum Content Standards at Pleasantville. The district, a special needs (Abbott district), receives 85% of its funding from the state, therefore, must provide all children with a "Thorough and Efficient" education.

Two separate groups of students were studied. One group represented the current students in grade 10 and the second group represented the current students in grade 9. Also included in the study were teachers, counselors, administrators and employers.

The overall approach in this study was to use several methods to investigate the effects on a local …

Alternative Assessment, Katy Cosgrove

Theses and Dissertations

The purpose of the study was to change the way teachers assess students in the mathematics classroom. The teachers worked to find alternative assessment activities that gave students the opportunity to solve problems related to real-life application, allowing for a greater understanding of topics. The alternative assessment program involved many members of the mathematics department at Gateway Regional High School. Teachers were surveyed about alternative assessment before and after they used alternative assessment in the classroom. The conclusions of the study accomplished the goal of making teachers aware of alternative assessment and how it can be implemented into the classroom …

Encouraging Positive Behavior At The Elementary School Level, Maureen Czbas

Theses and Dissertations

The purpose of the study was to develop a behavior management program that addressed ways to eliminate infractions that interfered with the students' learning process. This addition to the curriculum did not eliminate the district's discipline policy but instilled in the student body an awareness of social expectations. It was hoped that the awareness gave students the opportunity to acquire the behaviors that were socially acceptable in school and in society.

The new program engaged the total educational family of staff, students, parents, and administrators. It was built on structure and harmony, allowing for flexibility of classroom instruction. The program, …

An Evaluation Of The Klark's Kids Program For At-Risk Students, Joann Dekatch-Smith

Theses and Dissertations

The purpose of this study was to observe and assess the effectiveness of the Klark's Kids program for at-risk students in Grades 7 and 8 in the Pittsgrove Township Middle School Annex by using an action research design.

The subject sample included thirty-three identifiable at-risk students in September 1998. Of this group, only five or six students attended due to the voluntary nature of the program. Forty-two new students were identified in the month of October. Of the eighteen who attended, only twelve to fifteen students came on a regular basis. Evaluation procedures included grades, standardized test scores, grade point …

Evaluating The Impact Of Block Scheduling, John Joseph Hourani

Theses and Dissertations

The purpose of this study was to evaluate and describe the effectiveness of a 4x4 semester block schedule with respect to academic achievement, discipline, attendance and the school climate of Penns Grove High School. A longitudinal trend study design was utilized to compare statistics from the school's first two years under the block schedule to the school's final two years of the traditional schedule. Such statistics include the frequency of students obtaining A's, F's, and honor roll status, as well as monthly attendance rates, and discipline referral counts. Additionally, a modified action research design is used to examine the new …

Case Study On Mainland Regional High School's Pilot Program On Block Scheduling, Matthew A. Jamison

Theses and Dissertations

The purpose of this case study was to discover and evaluate the advantages and disadvantages of block scheduling at Mainland Regional High School. The major focal point of this case study was the perceptions on block scheduling of teachers, students, and parents.

This study blends the richness of qualitative research with the range of quantitative research. Approximately 180 sophomore students participated in the pilot program. Four teachers volunteered to teach the classes in the pilot program. The students completed a pre and post survey. At the conclusion of the first semester, random students were chosen to be interviewed. All the …

Assessing The Effect Of Increased Student Accountability And Parental Involvement On Student Attendance At Middle Township High School, Gladys Lauriello

Theses and Dissertations

The study examined what effect increasing student accountability through a series of pre-set consequences enforced on a "zero tolerance" basis, coupled with increased parent involvement through prompt communication regarding all student absences and tardy arrivals, would have on attendance. The study was held at Middle Township High School in southern New Jersey, a semi-rural school of grades 9-12 with a student population of approximately 1,000, most of whom drive or ride a school bus. The data was assembled during the first semester of the 1998-99 school year. The study, which measured attendance, both lateness and absence, through surveys and statistical …

An Interdisciplinary Approach To Integrated Curriculum, Lynda Kozicz Leahey

Theses and Dissertations

The purpose of this study was to explore the effectiveness of the interdisciplinary approach to teaching mathematics and science, specifically Geometry and Biology. The study used an action research design in which two teachers participated in a planned interdisciplinary activity that involved 160 high school students. The site of this study was a high school located in a middle-class, rural-suburban community. Data was gathered using a concept map to measure the amount of conceptual understanding students have of the relationship between Geometry and Biology. Data of those students who were enrolled in both Geometry and Biology were compared to those …

Middle School Discipline: In Need Of Solutions, Robin L. Moore-Robinson

Theses and Dissertations

No abstract available.