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Beyond Access And Legitimacy: Training For Intercultural Communication In The Contemporary Workplace, Jessica Hammond

Business Administration: Student Scholarship & Creative Works

Significant research surrounds the concepts of intercultural, cross-cultural, and multicultural communication, both in academia and the workplace. The concepts are nearly identical, pointing to an ability to understand and adapt to the norms of a different cultural perspective. Despite the increasing cultural diversity of the United States, many firms continue to treat “diversity” from a legalistic or competitive perspective. This paper proposes a model for training employees in a firm to enhance their own intercultural communication skills to elevate the firm into a cultural mindset of learning. The model follows five cyclical steps: Assess, Design, Motivate, Implement, and Results. By …