Performance Management Commons^™

Reference Checks, Tara Myers, Megan Paul

Umbrella Summaries

What are reference checks? Reference checks are hiring tools, typically used as one of the last steps in the hiring process. “A reference check generally involves contacting applicants’ former employers, supervisors, coworkers, and educators to verify previous employment and to obtain information about the individual’s knowledge, skills, abilities and character” (Society for Human Resource Management, 2020, p. 1). For example, potential employers use this as an opportunity to get additional information about applicants’ job performance, communication, time management, teamwork, professionalism; honesty; and attention to detail (Hendricks, Rupayana, Puchalski, & Robie, 2018). The questions used on reference checks depend on the …

Building Capacity To Effectively Share And Use Data, Robert Blagg

Other QIC-WD Products

In child welfare, the need to utilize meaningful data to ensure that the services provided are effective in supporting children and families represents a continuing challenge. There is a large volume of data from sources that are internal and external to child welfare agencies; and it increases almost exponentially on a regular basis. It is difficult for leaders and practitioners to quickly and meaningfully synthesize, make use of, and share new information with colleagues who need it to make sound decisions. Even when data is transformed into knowledge, challenges remain around the preferred method of ensuring information reaches the individuals …

Chief Nurse Executive Work Engagement: System Leadership Through A Natural Disaster, Strike, And Pandemic, Ryan Fuller

Doctor of Nursing Practice (DNP) Projects

Problem. In a 21-hospital region of a 39-hospital integrated health system, CNE turnover peaked at 63% (12 CNEs) in 2015. Interviews were conducted in 2019 with 12 CNEs across the region to understand potential issues related to CNE job satisfaction. Responses revealed concerns regarding empowerment, alignment, work-life balance, information transparency/sharing, and recognition. While identifying a solution to address CNE concerns, the organization experienced successive crisis events during a 12-month period that included a record-setting wildfire, multiple labor union strikes, and a novel pandemic. The regional leadership team (RLT) required new approaches to facilitate effective communication during a crisis between the …

Occupational Commitment, Megan Paul, Anita Barbee

Umbrella Summaries

What is occupational commitment? Occupational commitment refers to the extent to which employees are committed to their line of work (Meyer, Allen, & Smith, 1993). Over the past 40 years, various researchers also labeled the construct as career commitment or as professional commitment, but the term occupation is intended to convey that the concept (a) does not apply to a more general concept of a career, which may involve different occupations over time and (b) applies to both professional and non-professional occupations (Meyer et al., 1993). Occupational commitment is one of many forms of work-related commitment. Some of the other, …

تحسين المناخ التنظيمي في الجامعات مدخل لتطوير أداء الموظفين, Atef Awad

Al Jinan الجنان

This research investigates the effects of organizational climate on the professional performance employees of University of Kalamoon/Syria. The organizational climate includes «organizational structure», «leadership style», «employee’s participation», «pattern of communication», «nature of
work« and «technology used». The research also aims to identify differences with statistical coefficients in the employees attitudes towards the effect of the organizational climate elements on professional performance resulted from the demographic characteristics of the research community.

More Research Is Needed On The Impact Of Workplace Violence, Bullying And Sexual Harassment In Child Welfare, Anita Barbee

Other QIC-WD Products

Many employees working in social services are exposed to workplace violence (described in Andersen, et al., 2018) and bullying (discussed in Whitaker, 2012). The workplace violence paper showed not only that up to three-fourths of social workers are exposed to violence at work, but that organizational structures and dynamics set the stage for violence to occur. Settings where staff lacked role clarity and predictability, and where emotional demands, role conflict, and work family conflict were high, also were associated with more threats and violence among employees and by clients. These findings, in addition to studies on bullying, seem to point …

J Mich Dent Assoc December 2020

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• A cover story on “The Dentist’s Role in Recognizing Sleep-Related Breathing Disorders: A Two-Part Series”.
• The “2020 Author/Title Index to the Journal of the Michigan Dental Association”.
• News you need, Editorial and regular department articles on MDA Foundation activities, Dentistry and the Law, Staff Matters, and component news.

This issue also includes three articles reprinted …

Comparative Views On Age Discrimination Within Appellate Court Decisions: Utilizing Werner And Bolino’S Framework, Daniel Trinkle

Undergraduate Honors Theses

The manner by which courts view performance appraisals in relation to the outcome of case is certainly a topic worthy of discussion. Utilizing the framework used within the work of Werner and Bolino (1997), the following study was able to accomplish two main goals: (1) update the information of Werner and Bolino (1997) by evaluating modern cases, and (2) to evaluate new data regarding age discrimination utilizing the same framework as Werner and Bolino (1997). Utilizing chi-square analysis to test all of the hypotheses, it was demonstrated that there was statistical significance in performance appraisals with the presence of a …

Human Resources Management Practices And Employee Engagement: Known And Unknown Aspects In The Literature, Nour Mohamad Fayad, Nasser Fathi Easa

BAU Journal - Creative Sustainable Development

The relationship between Human Resources Management Practices (HRMP) and employee engagement has gained significant attention form scholars. Despite the importance of HRMP and its influence on employee engagement in the industry, little research has been done in terms of cultivating a systematic literature review in the subject area. Therefore, this paper aims to present a systematic literature review of articles based on forty highly ranked journals during the period of 1990 to 2017. The paper investigates the historical developments of Human Resources Management (HRM), HRMP, and employee engagement in order to present the conceptual evolvement and elaboration of the relationship …

تقييم مخاطر التعاقد لقبول أو رفض مهمة التدقيق من وجهة نظر مدققي الحسابات الخارجيين الأردنيين, Mohammad Ghader, Abdulnaser Nour, Anas Alcharif

Al Jinan الجنان

هدفت هذه الدراسة إلى التعرف على تقييم مدققي الحسابات الخارجيين الأردنيين لمخاطر قبول أو رفض مهمة التدقيق، وذلك من وجهة نظر مدققي الحسابات والعاملين في مكاتب التدقيق العاملة في الأردن المرخصة والمسموح لها بمزاولة المهنة. وتوصلت الدراسة إلى وجود تأثير لمخاطر التكليف والتعاقد المتعلقة بالعملاء وبأنشطة التدقيق وبمكتب التدقيق وبإدارة العميل على قرار قبول أو رفض مهمة التدقيق من وجهة نظر مدققي الحسابات الخارجيين في الأردن. وعلى ضوء النتائج قدمت الدراسة عددا من التوصيات أهمها : قيام مدققي الحسابات الخارجيين في الأردن بتقييم مخاطر التكليف والتعاقد المتعلقة بالعملاء وبأنشطة التدقيق وبمكتب التدقيق وبإدارة العميل. والتأكيد على أهمية التزام مدققي الحسابات …

Organizational Justice, Tara Myers, Megan Paul

Umbrella Summaries

What is organizational justice? Organizational justice is the extent to which an organization treats people fairly. Organizational justice includes fairness related to outcomes, procedures, and interpersonal interactions. Fair workplace outcomes and decisions (e.g., equitable/favorable pay, raise, promotion) are called distributive justice (Adams, 1965). Procedural justice means that outcomes are determined through procedures that are based on accurate information and standard ethics, represent everyone affected by the procedure, include opportunity for input and appeal, are free from bias, and are used consistently (Leventhal, 1980; Thibaut & Walker, 1975). Interactional justice refers to people feeling they were treated with dignity and respect …

The Effect Of Information Technology Audit For E-Health Of Indonesia Using Itil Framework V.3 Domain Service Design, Eva Mufidah, Ilham M, Anis Eliyana, Tanti Handriana, Indrianawati Usman

Library Philosophy and Practice (e-journal)

This study explain about E-Health Surabaya is a web-based health service technology application that is used to help people register as patients in hospitals and health centers. Although its function is very useful, there are also people who still do not understand how to use this application, there are also some shortcomings that cause inconvenience in its use. So that research is conducted in which the application uses ITIL V.3 framework with Domain Service Design to conduct an audit of the maturity level of this E-Health Surabaya Web Application. ITIL (Information Technology Infrastructure Technology) is a framework used to manage …

Introduction To Data Dictionaries, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Are you interested in exploring how to leverage the data necessary to examine and address child welfare workforce challenges in your agency? If so, you may consider developing and using a human resources data dictionary to help guide your work. A data dictionary is a collection of detailed information about the content and structure of data in one or more databases. This descriptive information is often called metadata (i.e., data about data). Other terms used to describe data dictionaries include data definition matrix, metadata repository, design dictionary, and business glossary. You also might see other variations of these terms, further …

Thriving, Megan Paul

Umbrella Summaries

What is thriving? Thriving is defined as “a positive psychological state in which individuals experience both a sense of vitality and a sense of learning at work” (Spreitzer, Sutcliffe, Dutton, Sonenshein, & Grant, 2005, p. 538). Vitality refers to feeling energized, and learning is about experiencing personal growth and development (Spreitzer et al., 2005). The most popular measure of thriving includes ten items, with instructions to think about the questions in relation to work (Porath, Spreitzer, Gibson, & Garnett, 2012). Examples of vitality items include, “I have energy and spirit” and “I feel alive and vital,” and examples of learning …

Introduction To Workforce Metrics, Quality Improvement Center For Workforce Development

Other QIC-WD Products

It is important for Human Resources (HR) and child welfare leaders to start with a question-based mindset when analyzing workforce data (i.e., being thoughtful about what you and/or your stakeholders want to know), but it is also important to leave room to explore the data as well. This can only be accomplished if you know what is possible. This blog post describes some of what is possible to explore within the realm of workforce metrics as they relate to employee well-being, performance, and retention. In many ways, the concept of workforce metrics is still in its infancy and many things …

The Relationship Between Scientific Research Success Factors And Scientific Research Productivity In Palestinian Universities: The Case Of The Faculty At The Arab American University, Emad Wild Ali

Journal of the Arab American University مجلة الجامعة العربية الامريكية للبحوث

This study aimed to measure the correlation between the scientific research success factors, i.e. the mastery of the scientific research competencies, subjective and objective motivations to scientific research, and the availability of the scientific research infrastructure, and the scientific research productivity, i.e., publications, books, translated books, grants, citations, and awards received of the faculty of the Arab American University in Palestine. Data were collected through a questionnaire distributed to a randomly selected sample out of 263 the faculty working at the Arab American University. The results indicated a medium positive relationship between the scientific research success factors and scientific research …

Increasing Port Competitiveness By Enhancing Logistics Performance : A Case Of Madagascar, Rajoelina Francka Haingomalala

World Maritime University Dissertations

No abstract provided.

How Perceptions Of Work-Life Balance And Technology Use Impact Upon Creativity In Collaborative Spaces, Carlotta Cochis, Elisa Mattarelli, Fabiola Bertolotti, Anna Chiara Scapolan, Fabrizio Montanari, Paula Ungureanu

Faculty Research, Scholarly, and Creative Activity

This paper unpacks creative processes in collaborative spaces (CS). We focus on how the positive resources related to wellbeing and work-life balance derived from working in CS interplay with the use of collaborative technology in affecting individual creativity. We conducted a survey study with individuals working in 27 different CS in Italy. We propose and find a positive relationship between the perceived level of work-life balance satisfaction and individual creativity. Instead we do not find a significant relationship between the frequency of technology mediated interactions with external actors and individual creativity. Furthermore, the relationship between work-life balance and creativity is …

Assessment Centers, Tara Myers, Megan Paul

Umbrella Summaries

What are assessment centers? Assessment centers measure knowledge, skills, abilities, and other characteristics by assessing participants’ responses to job-related simulations. Assessment centers can be used for hiring, placement, and career and skill development (Gaugler, Rosenthal, Thornton, and Bentson, 1987). Typically, participants complete a combination of in-basket, leaderless group discussion, role play, case analysis, and oral presentation exercises (Hoffman, Kennedy, LoPilato, Monahan, and Lance, 2015). Within each exercise, participants review job-relevant information and complete tasks. For the in-basket, participants are presented with documents (e.g., emails, memos, reports, requests—things that might be in an inbox) to which they provide responses and about …

Milwaukee Progress Update- Identifying Barriers & Working Through Solutions, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Staff voice is an important element of organizational culture, or the behavioral norms and expectations that characterize a work environment. According to the developers of the Availability Responsiveness Continuity (ARC) model, these norms and expectations direct the way employees in a particular work environment approach their work, specify priorities, and shape the way work is done. The Division of Milwaukee Child Protective Services (DMCPS) is a child welfare agency that experienced significant leadership change in recent years and, like other agencies nationwide, has struggled with a decade of staff turnover. In partnership with the Quality Improvement Center for Workforce Development …

Developing A Competency Model For Highway Safety Engineers: A Delphi Method, Garrett K. Wheat

LSU Doctoral Dissertations

The primary purpose of this study was to determine the core competencies needed by State DOT Highway Safety Engineers as perceived by Highway Safety experts in the United States. First, a list of competencies was identified. Next, a panel of Highway Safety experts determined the importance of each identified competency for the current year (2020) and for the future (year 2030). Finally, ratings provided by the panel were tested for the presence of consensus.

For this study, the researcher used a Delphi Method as classified by Delbecq, Van de Ven, and Gaustafson (1975). Through this method, a panel of forward-thinking …

Perspectives On Multi-Intervention, Multi-Design Evaluation For The Child Welfare Workforce, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The QIC-WD is working with eight sites and the Children’s Bureau in a participatory fashion (Fetterman, 2014) to implement utilization-focused (Alkin & Vo, 2017; Patton, 2008) site-specific and cross-site evaluation strategies. The goal of this research is to build knowledge of interventions to improve child welfare workforce retention, and ultimately outcomes for children and families. A complex systems approach (Westhorp, 2012) is being taken to identify how factors such as organizational structures and culture, staff workload, supervision, and caseworker values influence outcomes, including safety and permanency of children. The QIC-WD team has extensive experience conducting rigorous evaluations within and across …

Coworker Influence, Megan Paul, Lauren Sparks

Umbrella Summaries

What is coworker influence? Coworkers are the individuals in an organization that regularly work with a given employee, often performing similar tasks or collaborating in some way. Coworkers are typically in a similar hierarchical position in the organizational structure, differentiating them from subordinates, supervisors, or managers. Coworker influence is about how coworkers impact a given employee’s work experiences. There are two facets of coworker influence—coworker support and coworker antagonism (Chiaburu & Harrison, 2008). Coworker support is a positive influence, including desirable actions and behaviors. More specifically, there are two types of coworker support—instrumental and affective (Chiaburu & Harrison, 2008). Instrumental …

Oklahoma Progress Update - A Revised Employee Selection Process: Virtual & Paperless, Quality Improvement Center For Workforce Development

Other QIC-WD Products

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” – Lawrence Bossidy, former CEO of Honeywell International Inc. This quote is especially true for child welfare workers. Child welfare work is difficult and demanding; it requires compassion and attention to detail. Oklahoma Human Services (OKDHS), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD), worked throughout 2018 and 2019 to create a competencybased employee selection process for Child Welfare Services (CWS) workers. Competencies are the knowledge, skills, abilities, behaviors, …

أثر حوكمة الشركات على جودة التدقيق في الاردن - The Effect Of Corporate Governance On Audit Quality In Jordan, Medhat Bsoul

Al Jinan الجنان

This study was conducted to investigate the effect of corporate governance on the audit quality in Jordan. this study is applied on service company listed on Amman Stock Exchange for the year 2010, which constitute of (68) public service companies. To achieve study objective, the information from annual reports of these companies was used, as many independent variables as (existence of an audit committee in the company, the number of members of non-executives in the Board of Directors of the company, total assets, the company›s life, and the debt ratio) used as measure of corporate governance. And the proportion of …

Ohio Progress Update- Addressing Secondary Traumatic Stress And Providing Supportive Supervision, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Secondary traumatic stress (STS) refers to the experience of people – generally professionals– who are exposed to others’ traumatic stories as part of their work. As a result of this exposure, these professionals can develop their own traumatic symptoms and reactions. Child welfare staff are particularly susceptible to STS because of the vulnerable nature of the families they work with, the unpredictable nature of their jobs, and their general lack of physical and psychological protection (ACS-NYU Children’s Trauma Institute, 2011). As such, STS can mimic the symptoms of Post-Traumatic Stress Disorder (Bride, 2007) including nightmares, sleep disruption, avoidance, and irritability. …

إدارة الأفراد في مؤسسات الإعلام المرئي وأثره على تعزيز الوعي بقضية فلسطين, Hazem Alcharawi

Al Jinan الجنان

No abstract provided.

التوافق المهني لدى عينة من الموظفين في المديرية العامة للتربية والتعليم بمحافظة الداخلية بسلطنة عمان, Badrieh Alrawayha, Mohammad Alcheikh Hamoud

Al Jinan الجنان

The current research investigates the Occupational Adjustment of a sample of employees at the Directorate General of Education in AlDakhliyah governorate. The researchers have used a descriptive correlational approach and the research was conducted with 260 employees working in the directorate general of the governorate. A research instrument was designed by the researchers to measure the occupational adjustment. The main results indicated that the level of occupational adjustment of the research sample appears to be very high. There were no statistically significant differences in the level of occupational adjustment due to social status and qualification. However, there were statistically significant …

مدى فاعلية نظام الحوافز في وزارة الصحة وأثره في تحسين الأداء, Ahmad Talafha

Al Jinan الجنان

This study aimed to identify the effectiveness of the system of incentives in the Ministry of Health and its impact on improving performance. The study population consisted of all workers in the Ministry of Finance of the State of Kuwait, from ranks of head of the category and upwards The study sample was of 39 respondents. The study showed the presence of trace significant statistically between the independent variables )incentive system( and the dependent variable )performance improvement( in the Kuwaiti Ministry of Health. The study also made a number of recommendations which follow the style of sound science to develop …

دراسة تأثير خصائص التنظيم في تحسين الأداء التنظيمي في القطاع المصرفي الأردني, Faleh Alhoury, Mohannad Tawaha

Al Jinan الجنان

هدفت الدراسة إلى تحليل التأثير المباشر لجملة من خصائص التنظيم وهي ( التوجهات الاستراتيجية، أبعاد الهيكل التنظيمي، الأنماط القيادية، التوجهات الاستراتيجية لتكنولوجيا المعلومات) في تحسين الأداء التنظيمي في المصارف الأردنية المسجلة في سوق عمان المالي. تكوّن مجتمع الدراسة من المدراء التنفيذيين في المصارف الأردنية وقدّر عددهم مئة وثلاثةوثمانون مديراً، وزّعت عليهم استبانة صّممت لقياس متغيّرات الدراسة، ولقد تمّ استرجاع وقبول مئة واثنين وعشرون استبانة. أشارت أهم النتائج إلى وجود تأثير للتوجهات الاستراتيجية، والمتمثلة في مستوى التحليل، ومستوى تجنّب المخاطر، ومستوى الاستباقية، ومستوى المستقبليّة، في تحسين الأداء التنظيمي، بينما تبيّن عدم وجود تأثير لمستوى الدفاعيّة ومستوى العدائيّة على الأداء التنظيمي، وتبيّن …