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Performance Management Commons

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Full-Text Articles in Performance Management

Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill Sep 1995

Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill

Theses and Dissertations

Measurement provides factual information which is necessary for effective control of business processes. Implementing a Total Quality Management (TQM) philosophy is a common process in many organizations today. The United States Air Force is using the Malcolm Baldrige National Quality Award criteria to measure organizational performance in implementing the Quality Air Force (QAF) initiative. Unfortunately, the Baldrige-based unit self-assessment (USA) process is an inconsistent measure due to its subjectivity, and is also time consuming to use. This study determined that a new USA method based on the analytic hierarchy process (AHP) was not a significant improvement over the existing QAF-USA …


Effects Of Situational Factors On The Work Performance Of Aerial Port Technicians, Joseph T. Dougherty Sep 1995

Effects Of Situational Factors On The Work Performance Of Aerial Port Technicians, Joseph T. Dougherty

Theses and Dissertations

This research investigated the impact of situational factors on aerial port productivity. Results showed constraints had little impact on performance. However, perceptions of constraints and performance were significantly related to individual differences in temperament.


Measuring Behaviors Of Air Force Officers As Indicators Of Effective Performance And Leadership, Linda S. Hurry Sep 1995

Measuring Behaviors Of Air Force Officers As Indicators Of Effective Performance And Leadership, Linda S. Hurry

Theses and Dissertations

It is clear that the officer corps will play a key role in improving the Air Force's efficiency, preserving its traditions, and ensuring it maintains the highest level of combat capability. Yet, surprisingly, there is little agreement about exactly which types of officer performance contribute the most to meeting the Air Force's objectives. Performance requirements for officers have not been defined in terms specific enough to guide training course development and performance evaluations. This study identified the types of performance behaviors Air Force supervisors view as most important for effective officership. It also tested a model of individual officer effectiveness …


Brief Therapy: Theory And Practice, Maurice W. Carroll Aug 1995

Brief Therapy: Theory And Practice, Maurice W. Carroll

Graduate Theses

The psychotherapeutic environment is changing. Pressure from outside the profession is motivating changes that are resulting in cost cutting and cost containment. Health management organizations and preferred provider organizations are beginning to control third party payment to mental health providers. This is counselling the profession to reevaluate and remodel how it performs therapy as numbers of sessions become more limited. Therapy is changing from a long lasting relationship with a therapist, in which personality transformation is sought for the client, to forms of brief therapy in which only problems and solutions, arising from the immediate issues, are focused on. This …


Ua35/1 Faculty Handbook, 14th Edition, Wku Provost Jan 1995

Ua35/1 Faculty Handbook, 14th Edition, Wku Provost

WKU Archives Records

WKU faculty handbook designed to provide members of the faculty with general information about WKU, its history, philosophy, organization, policies and procedures, faculty responsibilities and benefits, and various services and facilities.