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Full-Text Articles in Performance Management
Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill
Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill
Theses and Dissertations
Measurement provides factual information which is necessary for effective control of business processes. Implementing a Total Quality Management (TQM) philosophy is a common process in many organizations today. The United States Air Force is using the Malcolm Baldrige National Quality Award criteria to measure organizational performance in implementing the Quality Air Force (QAF) initiative. Unfortunately, the Baldrige-based unit self-assessment (USA) process is an inconsistent measure due to its subjectivity, and is also time consuming to use. This study determined that a new USA method based on the analytic hierarchy process (AHP) was not a significant improvement over the existing QAF-USA …