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- Employee engagement (2)
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- Crowdsourcing (1)
- Empathy (1)
- Employee retention (1)
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- Excellence (1)
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- Generational cohort (1)
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- Latent class analysis (1)
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- Physician assistant (1)
- Positive organizational scholarship (1)
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Articles 1 - 3 of 3
Full-Text Articles in Performance Management
U.S. Army Physician Assistant Retention: A Latent Class Analysis, Robert Greener
U.S. Army Physician Assistant Retention: A Latent Class Analysis, Robert Greener
Theses & Dissertations
Introduction: Retaining employees is crucial to the success of organizations. While significant effort has been made to model employee retention, models have been unable to significantly predict retention. The purpose of this quantitative, non-experimental, cross-sectional study was to develop an improved employee retention model which could be used as a practical guide to improve employee retention. Materials and Methods: The study analyzed a survey created, implemented, and collected by the Statistical Cell at the U.S. Army Center of Excellence. In September of 2020, all 864 active-duty PAs were sent a link to the survey and 290 completed the survey, …
How Positive Practices In Organizations Are Associated With Employee Engagement Via The Moderating Effects Of Generational Cohorts In U.S. Customer Service Organizations, Deborah A. Poole
Theses & Dissertations
The purpose of this study is to examine the moderating role that the respective workforce generational cohorts may have on the relationship between positive practices in organizations and levels of employee engagement of U.S. based adult customer service representatives of all races. Studies show that higher employee engagement positively affects employee motivation, satisfaction, productivity, and ultimately the financial success of the organization. However, the levels of engagement for front line customer service positions are some of the lowest of occupations measured by Gallup and have actually declined in recent years. The broaden and build theory of positive emotions shows that …
Understanding Employee Engagement: A Mixed-Methods Study, Joren M. Scharn
Understanding Employee Engagement: A Mixed-Methods Study, Joren M. Scharn
Theses & Dissertations
For over 4 decades businesses around the world have been conducting employee satisfaction surveys at regular intervals and this surfaced a strong positive relationship between employee satisfaction, customer satisfaction, and overall company performance. In recent years however, academics and researchers have reopened the debate on whether employee or job satisfaction metrics are in fact reliable indicators of productivity, suggesting that employee engagement has a far stronger correlation to productivity. This study addresses two interrelated problems that are associated with a practice that is common in working environments all over the world. According to literature, it is generally accepted that (a) …