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Technological Change At Work: The Impact Of Employee Involvement On The Effectiveness Of Health Information Technology, Adam Seth Litwin

Adam Seth Litwin

The link between employee involvement (El) and organizational performance is not clear-cut, and the diffusion of information technology (IT) in the workplace complicates this relationship. The author argues that new technologies offer an important avenue by which El can improve hrm performance. He also contends that those studies that do consider El in the context of technological change may be focusing exclusively on workplace-level features of the employment relationship, ignoring variation in functional- and strategic-level aspects of employment relations. To test this hypothesis, he uses Kaiser Permanente Northwest Region’s patient scheduling module as an exemplar to investigate the extent to …