Tourism Commons^™

Restaurant Revenue Management: Examining Reservation Policy Implications At Fine Dining Restaurants, Nanishka Hernandez

Walden Dissertations and Doctoral Studies

In the restaurant industry, some patrons do not honor their reservations, especially on holidays. Grounded in postpositivism and system theories, the purpose of this comparative study was to examine the impact of implementing a credit card payment policy for fine dining restaurants reservations and no shows after implementation of a credit card guarantee policy at a high-end hotel located in the southeast United States. Data were collected from archival records provided by the hotel executives. According to the results of a Wilcoxon Signed Rank test, there was a statistically significant decrease in the number of no shows, p < .001, after the implementation of the credit card guarantee policy. In a paired sample t-test, there was a statistically significant decrease in the number of reservations, p < .001, after implementation of the credit card guarantee policy. The implications for positive social change include the potential to increase understanding of payment policies as they relate to the restaurant industry. Service industry managers can benefit from implementing payment policies that can vary from specific dates, seasons, and type of services. Customers will also benefit by being able to make reservations not originally possible due to demand. The current study adds to service industry knowledge, increasing the understanding of payment policies as they relate to restaurant industry. Conducting a similar study in other service industries in the future may lead to a better understanding of the nature of policies and customers' traits and behaviors.

Taking A Step Back From The Individual Social Entrepreneur, Ziene Mottiar

Conference papers

An investigation of how a national tourism policy resulted in the emergence of new social entrepreneurs in destinations across Ireland.

Destination Marketing Organizations’ Stakeholders And Best Practices, Bonifacio Lopez Torres, Godwin-Charles Ogbeide

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

As marketing practices continue to advance, the tourism industry is constantly evolving in terms of marketing strategies and in the shifting duties of its stakeholders. Different organizations plan the advancement of their marketing strategies differently, and Destination Marketing Organizations (DMOs) are no exception. With so many destination options, travelers may find themselves with too many destinations and too much information to easily make the decision on their own. The main role of the DMOs is to sell the destination using different marketing strategies and various incentives to make their destination more appealing, and by working with all of their stakeholders …

What Is The 'Economic Value' Of Learning English In Spain?, Molly M. Robbins

Scripps Senior Theses

This paper uses historical and economic references to evaluate the economic value of learning English in Spain. Seeing that English is the lingua franca in politics, business, and technology, it is a necessary skill for Spanish citizens to possess in order to efficiently interact in foreign relations of all kinds. Due to Franco’s harsh language policies, and Spain’s ineffective education system, Spain has lacked the same linguistic exposure to foreign languages—especially English—than the rest of Europe. By referencing the previous literature written about the relationship between language and earnings, this paper seeks to find the economic incentive for Spaniards to …

Exploring The Moments And Memory Of Tourist Experiences In Peru, Sarah Quinlan Cutler

Theses and Dissertations (Comprehensive)

Tourist experiences offer anomalous and complex interactions between tourists and tourism places. The study of these experiences is the focus of this doctoral dissertation, which aims to explore subjective aspects of the tourist experience. This exploration involves the conceptualisation of tourist experiences and the development of a multi-phased research design that captures the perceptions of momentary in situ experiences and examines how these perceptions change over time.

The dissertation addresses under studied areas in tourism and answers calls for research into immediate conscious experiences and tourist centred methodology. This investigation into tourist experiences involves 21 participants who took an educational …

An American's Paris: Tourism And The American Consumer, 1947-1961, Margaret Nervig

Dissertations and Theses @ UNI

In 1947, a group of twenty-two Iowa farmers traveled to Europe for a month-long trip around the continent’s top destinations. Their primary mission, as outlined in Life Magazine, was to investigate European farming practices, particularly agricultural methods and food needs in the postwar period. The article included photos of the Iowans visiting French farms and speaking with farmers, but it also included a full-page photo of the group at a Parisian nightclub, complete with scantily clad women. Despite their agriculturally-based intentions, these Midwestern farmers could not resist a taste of Parisian culture.

This type of imagery is only one example …