Social Work Commons^™

Technology, Case Practice, And Turnover: Early Findings From Virginia, Quality Improvement Center For Workforce Development

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Listening sessions conducted by Virginia Department of Social Services (VDSS) staff with child welfare staff across the state and exit survey results from the 120 local departments of social services (LDSS) found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological supports and flexibility to help them complete administrative tasks more quickly. VDSS, in partnership with the Quality Improvement Center for Workforce Development (QICWD), designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The goals of the …

Conceptualizing Attorney Motivation: A Study Of The Representatives For Parents And Children In The Child Welfare System, Shannon Moody

Theses and Dissertations--Social Work

Background. Attorneys who represent parents and children in dependency, neglect, and abuse (DNA) proceedings are key in influencing the outcomes of the cases they carry. These influences include the length of time a child spends in the custody of the state or the necessity for foster care, visitation with family members, length of time to reunification, and recommended services for the child and parents (Courtney & Hook, 2012; Goldman, 1993; Thornton & Gwin, 2012; Zinn & Peters, 2015). The American Bar Association’s analysis is that there are “four constants: high caseloads, low compensation, inadequate training, and lack of supervision” …

Value Co-Creation Paradigm Framework For Integrating Evidence-Based Practices In Child Welfare, Georgina Horton

Walden Dissertations and Doctoral Studies

AbstractAlthough there has been increased utilization of evidence-based practice (EBP) in child welfare services, it has not been comprehensively incorporated or fully embraced by key decision makers. The purpose of this basic qualitative study was to explore a value co-creation (VCC) paradigm as a viable framework for collaboration between stakeholders in child welfare, and to explore what attitudes are necessary to enable child welfare stakeholders. The VCC paradigm framework comprising three elements (engagement platforms, experience domains, and capability ecosystems) was used to guide the study. Data were collected from semi structured, in-depth interviews with four key decision makers in the …

Perceptions Of Human Services Case Workers Regarding Culturally Sensitive, Evidence-Based Services In Child Welfare, John Dyrkacz

Walden Dissertations and Doctoral Studies

The perceptions of human services case workers toward their racial minority clients may affect the quality of service that racial minority families who are involved in the child welfare system receive. In the child welfare system, some African American families are not offered services that are culturally sensitive or tailored to their race or ethnicity. The purpose of this basic qualitative study was to explore human services case workers’ perceptions of offering culturally appropriate, evidence-based services to their African American and racial minority clients in an Upper Midwest urban setting in the United States. Family systems theory was used to …

Adrift In Uncharted Waters: A Case Study Of A Muslim Family Involved With Child Protection Services In Ontario, Bibi Baksh

Theses and Dissertations (Comprehensive)

This dissertation sought to understand how Muslims experience mandated child protection services in Ontario within the Canadian (and specifically, Ontarian) socio-political context. Ongoing experiences of racism, xenophobia, and Islamophobia within systems that intersect with child welfare, including schools and the criminal justice system, have compounding effects on Muslim families who are singled out politically and socially. Drawing from trends in child welfare literature, policy initiatives, and practices that consider the system’s impacts upon racialized peoples, this research contributes to the discourse by highlighting religious diversity as an under-investigated source of discrimination. Set against systemic challenges inherent in the child protection …

Evaluating Job Redesign: Strategies And Preliminary Findings From Louisiana, Quality Improvement Center For Workforce Development

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The Louisiana Department of Children and Family Services, Child Welfare Division (CWD), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) conducted a needs assessment of their child welfare system. The needs assessment indicated high caseloads and administrative tasks were barriers to caseworkers’ ability to support families, engage clients, determine root causes of maltreatment, and implement timely services. Furthermore, surveys conducted with caseworkers revealed that they perceived their jobs as highly complex - requiring a wide range of tasks, a variety of specialized skills, and a high degree of information processing. These findings resulted in CWD and the …

Building Capacity For Evidence Representing Qualitative And Quantitative Data Of Monterey County’S Child Welfare Services, Devin Dunn

Capstone Projects and Master's Theses

Current processes for policy development in Monterey County are primarily focused on qualitative data and anecdotes from agency personnel. The Onsite-Review component of the Child and Family Services Review (CFSR) set forth by the Children’s Bureau is structured to help Monterey County identify its strengths and areas needing improvement. These quarterly reviews ensure that Monterey County adheres to federal child welfare guidelines, helps to develop a narrative of what children and families experience while engaging with the county’s child welfare services, and enhances capacities for positive outcomes for these individuals. A Data Dashboard was developed to visually represent quantitative data …

Secondary Traumatic Stress (Sts) – Its Impact On The Child Welfare Workforce And Strategies For Agencies To Address It, Quality Improvement Center For Workforce Development

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Secondary traumatic stress (STS) can mimic symptoms of post-traumatic stress disorder (PTSD) (Bride, 2007). These symptoms include having dreams and flashbacks of the traumatic event, avoiding activities or places that might remind someone of the traumatic event, having sleep issues, being irritable, difficulty concentrating, or being hypervigilant. In this video, child welfare staff share how the trauma they experience as part of their job affects them, including physical and emotional reactions and the desire to leave the field. Unfortunately, experiencing STS is very common among the child welfare workforce. Although child welfare is not the only profession that is exposed …

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Secondary Traumatic Stress, Burnout And Resilience In The Child Welfare Workforce: Early Results From Nebraska’S Randomized Controlled Trial Of Resilience Alliance, Quality Improvement Center For Workforce Development

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A 2018 needs assessment indicated that more than 50% of the child welfare workforce in Nebraska was experiencing elevated secondary traumatic stress (STS). STS refers to the experience of people – generally professionals– who are exposed to others’ traumatic events as part of their work. As a result of this exposure, these professionals can develop their own traumatic symptoms and reactions such as sleeplessness and anxiety. The Nebraska Department of Health and Human Services (DHHS) Division of Children and Family Services (DCFS) in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) implemented CFS Strong, a multi-phased workforce intervention …

Child Welfare Assessments And Best Practices When Working With Parents Of Prenatally Exposed Infants, Amber Todd

Electronic Theses, Projects, and Dissertations

The estimated number of children born with effects from prenatal alcohol or illicit drugs is over 600,000 per year in the United States. In 2017, California had 5,050 babies test positive at birth for substance use exposure, equating to 14 babies a day. This overwhelming epidemic is mainly placed on the shoulders of Child Welfare Agencies.

The emerging themes in the literature is that states, counties and regions are doing things drastically different from one another in terms of substance exposed infants. Some states are doing more than others, and some have established some best practice techniques, assessments and programs. …

Supportive Supervision And Resilience Alliance To Address Secondary Trauma In Ohio: Preliminary Findings On Impact, Quality Improvement Center For Workforce Development

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In early 2018, as part of a needs assessment process, the Quality Improvement Center for Workforce Development (QIC-WD) conducted surveys with 588 Ohio child welfare workers across nine counties to assess organizational culture and climate (OCC), and secondary traumatic stress (STS). The results found that the organizational culture and climate across all participating counties was above average in rigidity and resistance, and below average in engagement. In addition, 53% of respondents experienced elevated levels of STS symptoms. STS can mimic the symptoms of Post-Traumatic Stress Disorder (Bride, 2007) including nightmares, sleep disruption, avoidance, and irritability. STS in child welfare has …

Communication Is Key To Success, Quality Improvement Center For Workforce Development

QIC-Tips

Research on organizational communication describes a connection between poor communication, negative attitudes towards the workplace, and decreased worker satisfaction. Conversely, in an environment where communication is valued by management, staff can be encouraged to participate in practice and policy change. Too often new initiatives are announced and then fade away. Clear lines of communication, involving varying levels of staff and using a variety of methods, are key to gaining staff buy-in and keeping workers informed of initiative progress.

The Quality Improvement Center for Workforce Development (QIC-WD) is working with eight jurisdictions to develop and test promising workforce interventions. Effective communication …

How Can Child Welfare Agencies Leverage Data To Address Important Workforce Questions?, Quality Improvement Center For Workforce Development

QIC-Tips

Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and families. Although turnover is often acknowledged as a significant problem, it is not one that is easily understood or addressed. The following tips and strategies being implemented by jurisdictions working with the QIC-WD may be helpful for child welfare administrators, legislators, and other policymakers seeking to utilize agency data to answer pertinent child welfare workforce questions.

• Understand what data is collected and stored, and where. Oftentimes, there are multiple systems used by agencies during the employee lifecycle that may contain …

How Can Public Child Welfare Agencies Get And Keep A Great Workforce?, Quality Improvement Center For Workforce Development

QIC-Tips

Public child welfare agencies continue to face complex challenges including high workforce turnover. An examination of federal data found that, from 2003 to 2015, states experienced 14-22% annual turnover rates, with caseworkers staying on the job for an average of 1.8 years. Such turnover increases workloads for remaining workers and negatively impacts children and families. The QIC-WD is working with eight jurisdictions to better understand turnover and test interventions to improve workforce retention. The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, state legislators, or other local policymakers consider …

Mental Health In Child Welfare Social Workers, Sintia Mota Muniz

Electronic Theses, Projects, and Dissertations

This research project focuses on child welfare social workers’ mental health and what mental health services they can benefit from having. For this study, the six participants were recruited from the Southern California area. They all currently work in the child welfare field. The data for this qualitative study was collected through interviews. All interviews were completed telephonically and then transcribed for data analysis. The study findings found the lack of management support in child welfare agencies and a lack of self-care practice have a negative effect on social workers’ mental health and their service delivery. The findings revealed that …

Child Abuse Awareness And Prevention Programs In Elementary Schools: An Educators' Perspective, Sara Headen

Electronic Theses, Projects, and Dissertations

This research project focuses on educators’ perceptions regarding implementing a child abuse awareness and prevention program in elementary schools. Participants for this project were teachers who were recruited from an elementary school located in Southern California. This project was completed using a qualitative data gathering method. Interviews were conducted and recorded through a video conferencing software program. The data gathered from the interviews was then transcribed and analyzed. The study found that all the participants were in support of implementing a child abuse awareness and prevention program in elementary schools. Concepts related to educator’s perception included their experience reporting child …

Ensuring Supportive Treatment For Crossover Youth In Child Welfare, Summer Ann Salinas, Sussana Mendoza

Electronic Theses, Projects, and Dissertations

The goal of this study was to identify which supportive services and treatments are aiding minority crossover youth in child welfare. Literature has stated that minority crossover youth are overrepresented in the child welfare system in comparison to their white counterparts. Literature has also stated that crossover youth make subsequent contact with the adult prison systems due to child welfare involvement and other factors. Factors including prolonged group home placements and lack of rapport with mental health providers. Mental health providers lacking cultural competence and trauma-informed practice can negatively impede crossover youth from learning positive, adaptive coping mechanisms that can …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Provision Of Personal Protective Equipment, Quality Improvement Center For Workforce Development

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At the beginning of the Coronavirus pandemic some child welfare jurisdictions required continued, in-person contact with children and families, and workers struggled to obtain appropriate personal protective equipment (PPE), including masks, gloves, gowns, hand sanitizers, to protect themselves (and their families), as well as their clients. In March of 2020, the National Council on Juvenile Crime and Delinquency conducted a survey of juvenile justice and child welfare agencies in 20 states on agency response to COVID-19. Child welfare agency respondents reported that inadequate PPE was the most significant challenge they faced at that point in the pandemic. Survey recommendations included …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Addressing Worker Stress And Trauma, Quality Improvement Center For Workforce Development

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Studies and our own assessment of secondary trauma in the eight QIC-WD study sites indicate that up to 75% of child welfare caseworkers, especially those with high caseloads and exposure to traumatized families and children, are at risk of experiencing secondary traumatic stress and PTSD. The Coronavirus pandemic exacerbated an already beleaguered workforce. Data from previous pandemics is alarming. Research from the SARS pandemic indicates that survivors often developed PTSD which could last for many years. Those most affected were health care workers who, similar to child welfare workers, were impacted by the social isolation imposed by authorities to contain …

Supporting The Child Welfare Workforce During The Coronavirus Pandemic: Technology, Quality Improvement Center For Workforce Development

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The child welfare workforce is responsible for ensuring children’s safety and well-being, delivering treatment, and intervention services to families. Workers must document child and family information, service plans, and visit records in secure data systems, that are often only accessible from an office. When the COVID-19 pandemic struck, many states had to rapidly pivot to remote technology to conduct mandatory visits of children in foster care and engage in supervised visitation between children and their families. They also had to determine how to provide oversight of treatment and intervention services required through case plans even though many provider services had …

Transitioning From Youth To Adulthood: Mapping The Impact Of Systems & Places On Youth Pathways, Danielle Layton, Erica King Msw, Jillian Foley Mppm, Sophia Mcmullan, Mara Sanchez Phd

Justice Policy

This report seeks to lift up the voices of Maine’s youth and place their lived experiences with homelessness, educational pushout, child-welfare and juvenile justice system involvement, and interactions with the healthcare system at the center of public discourse and decision making. This study collected life stories from 35 youth (age 14-24) using arts-based narrative inquiry methods to map their journeys from childhood to adulthood. The report offers a deeper look at the firsthand experiences of Maine’s systems-involved youth and recommends creating more opportunities for young people to be involved with decisions made by the organizations and systems that serve them, …

Transitioning From Foster Care To Adulthood: Supporting Adolescents And Young Adults, The Rees-Jones Center For Foster Care Excellence

White Papers and Policy Briefs

Children involved in foster care have significant trauma histories and have often experienced substantial neglect and/or abuse. Such adverse childhood experiences can lead to cumulative toxic stress, which if not buffered by support and a consistent adult caregiver, can negatively impact physical, mental and socio-emotional development. Such experiences can also result in a lack of trust in adults and systems of care, which can further reduce sources of support for children in foster care.

For questions about this publication or others, please email [email protected]

childrens.com/fostercare

Aging Out Of Foster Care And Support Services, Sandra Ifenyinwa Ogbonna

Walden Dissertations and Doctoral Studies

Youth aging out of the foster care system face many difficulties in transitioning to adulthood. In this exploratory study, the strategies used by foster care social work case managers to help youth successfully age out of foster care were investigated. Bronfenbrenner’s ecological theory provided the framework through which the research questions were explored. Eight social work case managers experienced with aging-out foster youth participated in qualitative interviews, in which they were asked to define success for youth who age out of foster care and describe the effectiveness of existing strategies for improving the transition into adulthood among youth emancipated from …

Exploring Compassion In The Ontario Child Welfare System., Gissele Taraba

Theses and Dissertations (Comprehensive)

Child welfare workers are faced with suffering on a daily basis. Workers report experiencing empathetic distress (also known as compassion fatigue) and many feel discouraged from showing self-compassion or compassion toward others. However, the literature on compassion suggests that self-compassion and compassion for others builds resiliency, improves job satisfaction and increases engagement. Workers who support themselves with self-compassion may be less likely to experience burnout and more willing to create inclusive and compassionate environments. This study was conducted in two phases. The goals of the Phase 1 mixed-method, cross sectional study were to (1) assess the level of self-compassion and …

Building Capacity To Effectively Share And Use Data, Robert Blagg

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In child welfare, the need to utilize meaningful data to ensure that the services provided are effective in supporting children and families represents a continuing challenge. There is a large volume of data from sources that are internal and external to child welfare agencies; and it increases almost exponentially on a regular basis. It is difficult for leaders and practitioners to quickly and meaningfully synthesize, make use of, and share new information with colleagues who need it to make sound decisions. Even when data is transformed into knowledge, challenges remain around the preferred method of ensuring information reaches the individuals …

More Research Is Needed On The Impact Of Workplace Violence, Bullying And Sexual Harassment In Child Welfare, Anita Barbee

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Many employees working in social services are exposed to workplace violence (described in Andersen, et al., 2018) and bullying (discussed in Whitaker, 2012). The workplace violence paper showed not only that up to three-fourths of social workers are exposed to violence at work, but that organizational structures and dynamics set the stage for violence to occur. Settings where staff lacked role clarity and predictability, and where emotional demands, role conflict, and work family conflict were high, also were associated with more threats and violence among employees and by clients. These findings, in addition to studies on bullying, seem to point …

The Real Child Welfare System, Najee Williams

English Department: Research for Change - Wicked Problems in Our World

Child welfare began as a series of different policies created to ensure children and families could receive aid when needed. The well-intentioned program has saved countless children and families. Yet we have somehow arrived at a time where if the child welfare program is mentioned it leaves a bitter taste in our mouth. Delving into this I aspire to educate others on the hardships of child welfare and where the tainted image derived from. Finding no singular source, I raise questions such as the following to gain different forms of clarity. Should the parents deemed unfit be a source of …

Introduction To Data Dictionaries, Quality Improvement Center For Workforce Development

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Are you interested in exploring how to leverage the data necessary to examine and address child welfare workforce challenges in your agency? If so, you may consider developing and using a human resources data dictionary to help guide your work. A data dictionary is a collection of detailed information about the content and structure of data in one or more databases. This descriptive information is often called metadata (i.e., data about data). Other terms used to describe data dictionaries include data definition matrix, metadata repository, design dictionary, and business glossary. You also might see other variations of these terms, further …

Introduction To Workforce Metrics, Quality Improvement Center For Workforce Development

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It is important for Human Resources (HR) and child welfare leaders to start with a question-based mindset when analyzing workforce data (i.e., being thoughtful about what you and/or your stakeholders want to know), but it is also important to leave room to explore the data as well. This can only be accomplished if you know what is possible. This blog post describes some of what is possible to explore within the realm of workforce metrics as they relate to employee well-being, performance, and retention. In many ways, the concept of workforce metrics is still in its infancy and many things …