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Organizational Change Process Milwaukee - Theory Of Change, Quality Improvement Center For Workforce Development

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Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Milwaukee, the theory of change was driven by the results of the Organizational Social Context (OSC) Measure administered during the needs assessment process. More specifically, the OSC showed that there were several aspects of both culture and climate that were in need of improvement, including 1) a hierarchical and rigid decision-making structure, 2) high role conflict and change resistance within …

Calling Attention To Campus Trends: Let’S Talk About Wellness, Mandy Magalhaes, Rachel Cullity

The Graduate Review

Abstract

This article explores the emerging focus on self-care and wellness amongst college students. In this article, the authors highlight the cultural shift from the “grind culture,” the complete and exhaustive dedication towards one’s work, to a focus on individual and community well being and how educational institutions are responding to students’ needs (Absher, 2020). Bridgewater State University's current response to student wellness is discussed, with a focus on the School of Social Work’s research efforts, programs and services being implemented, from the voices of graduate students. Self-care and wellness is an emerging conversation occurring in many professions and educational …

Challenges Faced By Recently Emancipated Youth, Williams Peña, Jerry Walter Butkiewicz Iii

Communication Senior Capstones

In this academic research paper, we will be exploring the challenges faced by recently emancipated youth. We chose this topic because of the fact that this is not often spoken about or taught to the general public. This lack of attention to these issues creates hurdles when attempting to solve these sensitive issues. Considering this, we thought it would be a strong choice for further research and review. We explored many obstacles these new adults face. One such issue that we would like to touch on is the unstable housing situation of these recently emancipated individuals. Another prudent example is …

Conceptualizing Attorney Motivation: A Study Of The Representatives For Parents And Children In The Child Welfare System, Shannon Moody

Theses and Dissertations--Social Work

Background. Attorneys who represent parents and children in dependency, neglect, and abuse (DNA) proceedings are key in influencing the outcomes of the cases they carry. These influences include the length of time a child spends in the custody of the state or the necessity for foster care, visitation with family members, length of time to reunification, and recommended services for the child and parents (Courtney & Hook, 2012; Goldman, 1993; Thornton & Gwin, 2012; Zinn & Peters, 2015). The American Bar Association’s analysis is that there are “four constants: high caseloads, low compensation, inadequate training, and lack of supervision” …

The Program To Reduce Implicit Bias In Carroll Hospital Center Using The Implicit Association Test, Katherine E. Traynor

Capstone Showcase

Natural brain processes make all individuals susceptible to unconscious bias; however, stressful, fearful, or anger-evoking situations as well as the negative influence of media and social surroundings increase the risk of holding obstructive bias, and there is a greater risk of being negatively impacted by this phenomenon when belonging to a minority population (Rose & Flores, 2020). As a result, high rates of infant mortality (10.2 deaths per 1,000 live births for the Non-Hispanic Black population compared to 4.1 in the White population) and cardiovascular related diseases (190.0 cases per 1,000 in the Non-Hispanic Black population compared to 161.3 in …

Factors Associated With Receiving Supplemental Nutrition Assistance Program (Snap) Among Newly Resettled Refugees In The United States, Edson Chipalo, Zainab Suntai, Simon Mwima

The Journal of Sociology & Social Welfare

In the United States, SNAP was made available to refugees in 1977, and most refugees rely heavily on SNAP to sustain themselves before becoming self-reliant. Knowledge of sociodemographic factors and chronic debilitating conditions related to receiving SNAP benefits among refugees is limited. This study aimed to examine sociodemographic factors and chronic debilitating conditions associated with receiving SNAP benefits among refugees resettled in the United States. This study used a cross-sectional, nationally representative sample (n=6,100) of the refugees who entered the U.S. between 2013 and 2017. The data were obtained from the 2018 Annual Survey of Refugees (ASR) from participants aged …

Promote Smart Decarceration And Eliminate Racism Grand Challenges For Social Work: Reimagining Marijuana Policy, Charles H. Lea Iii, Gaby Mohr, Susan A. Mccarter, Sarah B. Coughlin, Aaron Gottlieb, Briana S. Partlow, Keshawn S. Matthews, Branden A. Mcleod

The Journal of Sociology & Social Welfare

Marijuana decriminalization and legalization policies are being passed in many state and local jurisdictions throughout the United States (U.S.). In this process, many lawmakers have used the argument that these policies and associated practices will redress racial disparities in the criminal punishment system. Yet, the evidence suggests this is not the case. We, therefore, use Critical Race Theory (CRT) to interrogate how marijuana-related policies and practices perpetuate collateral consequences and racial disparities in mass incarceration and recidivism to uncover the ways in which they challenge efforts to promote smart decarceration and eliminate racism. We argue that in order to effectively …

Evaluating Job Redesign: Strategies And Preliminary Findings From Louisiana, Quality Improvement Center For Workforce Development

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The Louisiana Department of Children and Family Services, Child Welfare Division (CWD), in partnership with the Quality Improvement Center for Workforce Development (QIC-WD) conducted a needs assessment of their child welfare system. The needs assessment indicated high caseloads and administrative tasks were barriers to caseworkers’ ability to support families, engage clients, determine root causes of maltreatment, and implement timely services. Furthermore, surveys conducted with caseworkers revealed that they perceived their jobs as highly complex - requiring a wide range of tasks, a variety of specialized skills, and a high degree of information processing. These findings resulted in CWD and the …

Reducing Opioid Related Deaths And Improving Rehabilitation Access Through The Elk Grove Village Cares Program: A Program Evaluation, Rebecca Barron

Doctor of Nursing Practice (DNP) Manuscripts

Abstract The goal of the Elk Grove Village Cares program is to decrease the deaths and overdoses of those who abuse opioids through harm reduction strategies and provide access to treatment. The article is a program evaluation of the Elk Grove Village Cares program. Surveys, interviews and the synthesis of program data is used to evaluate the efficacy of program activities. Results: The rate of death from opioid use has decreased an average of 1.7 deaths since program implementation in 2018. Law enforcement officers (LEO) and the community responded similarly to many survey questions regarding attitudes surrounding addiction. Within the …

Workplace Incivility, Megan Paul

Umbrella Summaries

What is workplace incivility?

Workplace incivility refers to “low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others” (Anderson & Pearson, 1999, p. 457). Though there is some conceptual and empirical overlap between incivility and ostracism, bullying, and abusive supervision, incivility is considered distinct (Yao et al., 2021). Incivility has been examined from the perspective of both the victim and the instigator, exploring factors related to being the target of incivility and factors related to engaging in uncivil …

Reproductive Freedom For All: A Policy Brief, Noa J. Cook

The Downtown Review: An Interdisciplinary Journal Written and Peer-Reviewed by Mandel Honors College Students at Cleveland State University

Reproductive freedom in the United States has been a source of controversy throughout history and current legislation places these rights under attack. Divided into three parts, this policy brief seeks to address the lack of accessible reproductive healthcare for women, with special attention to economic, racial, and ethnic disparities. Part 1 includes a historical overview of abortion access and significant legislation in the U.S., describes the present status of the problem, and the populations affected. In Part 2, the pros and cons of current policies such as the federal contraceptive guarantee of the Affordable Care Act (ACA), Hyde Amendment, and …

Frontline Job Redesign Louisiana - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The QIC-WD worked with the Louisiana Department of Children and Family Services (DCFS), Child Welfare Division (CWD) to establish an Implementation Team to lead the development and implementation of their intervention. The Implementation Team included the Site Implementation Manager (SIM); the project Training and Coaching Specialist; the Data Coordinator; representatives from Human Resources (HR), Civil Service and the Department’s training unit; representatives from the intervention parishes (from administrators to frontline workers); and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). Members were selected for their leadership abilities, knowledge, experience, and their willingness …

Behavior Modeling Training, Megan Paul

Umbrella Summaries

What is behavior modeling training?

Behavior modeling training (BMT) involves the following five steps: “(a) describing to trainees a set of well-defined behaviors (skills) to be learned, (b) providing a model or models displaying the effective use of those behaviors, (c) providing opportunities for trainees to practice using those behaviors, (d) providing feedback and social reinforcement to trainees following practice, and (e) taking steps to maximize the transfer of those behaviors to the job” (Taylor et al., 2005, p. 692). BMT can be used to train a variety of skills, from interpersonal skills like conflict management, interviewing, assertive communication, and …

Signaling In Training, Megan Paul

Umbrella Summaries

What is signaling?

In a learning environment, signaling refers to cues that direct learners’ attention to specific instructional content or that emphasize how the content is organized (van Gog, 2014). Signals can be verbal (oral or written) or visual (static or dynamic images or graphics). More commonly studied examples include:

signals in written materials: underlining, italics, bold, highlighting, outlines, headings, overviews, and summaries

signals in visual materials: arrows, circles, flashing, color coding, spotlighting (graying out some content), zooming in on key content, and gestures of pedagogical agents

When signals are used only in written text (i.e., without accompanying visuals), they …

Secondary Traumatic Stress (Sts) – Its Impact On The Child Welfare Workforce And Strategies For Agencies To Address It, Quality Improvement Center For Workforce Development

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Secondary traumatic stress (STS) can mimic symptoms of post-traumatic stress disorder (PTSD) (Bride, 2007). These symptoms include having dreams and flashbacks of the traumatic event, avoiding activities or places that might remind someone of the traumatic event, having sleep issues, being irritable, difficulty concentrating, or being hypervigilant. In this video, child welfare staff share how the trauma they experience as part of their job affects them, including physical and emotional reactions and the desire to leave the field. Unfortunately, experiencing STS is very common among the child welfare workforce. Although child welfare is not the only profession that is exposed …

Organizational Change Process Milwaukee - Implementation Overview, Quality Improvement Center For Workforce Development

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Implementation Team

The QIC-WD worked with the Division of Milwaukee Child Protective Services (DMPCS) to establish an implementation team to lead the development and implementation of the workforce project. The implementation team was composed of representatives from Human Resources; Quality Assurance; DMCPS frontline staff, supervisors, and administrators; Department of Children and Families state office leaders, the Site Implementation Manager (SIM), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation).

The implementation team met monthly, face-to-face for the first year of the project. During these meetings, the SIM led the team in discussions about intervention development, implementation …

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Organizational Change Process Milwaukee - Site Overview, Quality Improvement Center For Workforce Development

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The Division of Milwaukee Child Protective Services (DMCPS) of the Wisconsin Department of Children and Families (DCF) has approximately 185 State employees, responsible for the delivery of child protective services and ongoing case management services through contract agencies in Milwaukee County. DMCPS performs intake and investigative functions, while ongoing casework is managed by partner agencies in the community.

The majority of DMCPS staff work in the Access Section (hotline) and the Initial Assessment Bureau (IAB). Within the IAB was a constellation of Initial Assessment Specialists (IAS), mentors, supervisors, and program directors, who are led by the Bureau Director. While the …

Opportunities For Positive Youth Development: The Organized Activity Participation And Educational Outcomes Of Adolescents In Adopted, Foster, And Kinship Care, Ryan D. Heath, Keunhye Park, Sarah Faith Millward

Falk College Research Center

Purpose: Children who grow up outside the care of their biological parents – e.g., those in adoptive, foster, or kinship (AFK) care – experience poorer educational outcomes than their peers. However, the protective factors that could mitigate any risks of AFK care have received less attention. One understudied area is the participation of AFK youth in organized activities (e.g., extracurricular or afterschool programs).

Method: Drawing on nationally representative data from the Education Longitudinal Study of 2002 (n=16,197), this study used multilevel modeling to (1) examine the association of AFK care status with organized activity participation and …

Self-Explanation In Training, Megan Paul

Umbrella Summaries

What is self-explanation?

Self-explanation is “a process by which learners generate inferences about causal connections or conceptual relationships” (Bisra et al., 2018). It involves pausing to think more deeply about instructional content, to better connect it with prior knowledge or to check for understanding. Self-explanations can be prompted (through specific instructions or questions) or unprompted (done spontaneously by a learner). Prompts can include instructions to explain, open-ended questions, or closed-ended questions such as multiple choice (Bisra et al., 2018). There is no one type of self-explanation. Examples include providing rationale for a decision or belief and explaining a concept, process, …

Time Management, Megan Paul

Umbrella Summaries

What is time management?

The definition of time management varies across disciplines, researchers, and practitioners. In the context of workplace research, one suggested definition is “behaviours that aim at achieving an effective use of time while performing certain goal-directed activities” (Claessens et al., 2007, p. 262). Another is “a form of decision making used by individuals to structure, protect, and adapt their time to changing conditions” (Aeon & Aguinis, 2017, p. 311). Most research on time management has used self-report measures; diaries and ratings by others (e.g., supervisors) are used much less frequently. Of the self-report measures, no one measure …

Praktik Baik Pemberdayaan Difabel Oleh Kelompok Difabel Desa Makmur Jati Mandiri, Damiana Damiana Puspita, Eka Zuni Lusi Astuti

Jurnal Ilmu Kesejahteraan Sosial

The participation of people with disabilities is a crucial issue in Indonesia that has emerged along with the development of the concept of social inclusion that encourages the involvement of people with disabilities in social life. Based on the 2015 SUPAS, the most people with disabilities in Indonesia are people who have a little difficulty seeing, which is 5.51%. Meanwhile, the least number of people with disabilities in Indonesia are residents who cannot hear at all, which is 0.09% (Central Bureau of Statistics, 2016). The problems faced by people with disabilities in Indonesia are varied, ranging from limited accessibility in …

Peran Kampung Kb Sendangsari Untuk Mencegah Stunting, Rahmisutar Rahmisutar, Eka Zuni Lusi Astuti

Jurnal Ilmu Kesejahteraan Sosial

The 2020-2024 RPJMN places stunting as a priority issue in health development. The 2019 Study on the Nutritional Status of Toddlers in Indonesia (SSGBI) which was integrated with the March 2019 Susenas showed that the prevalence of stunting in Indonesia in 2019 was still high, at 26.67%. One of the efforts taken by the government is to focus the Quality Family Village Program (KB) on the issue of stunting prevention. KB Villages can mobilize participation and synergy of various institutions in the community to play a role in preventing stunting. This paper discusses the role of the Sendangsari KB Village …

Leadership Training, Megan Paul

Umbrella Summaries

What is leadership training?

Leadership training is a broad term with no universal definition. For the purposes of this review, it refers to “programs that have been systematically designed to enhance leader knowledge, skills, abilities, and other components” and it includes “all forms of leader, managerial, and supervisory training/development programs and/or workshops” (Lacerenza et al., 2017, p. 1687). As with all training, leadership training can vary in many ways. Below are some of the more common aspects that have been empirically evaluated:

Needs analysis: whether a systematic process was used to identify training needs and design the training accordingly

Content: …

Conversational Style In Training, Megan Paul

Umbrella Summaries

What is conversational style?

Conversational style refers to a combination of stylistic strategies to personalize instructional text (oral or written) for learners. These include “the use of first and second rather than third person, directly addressing the reader, revealing [the author’s] personal beliefs, and/or using polite forms of address” (Ginns et al., 2013, p. 452). The following excerpts illustrate such styles:

“During inhaling, the [your] diaphragm moves down creating more space for the [your] lungs” (Mayer et al., 2004)

“Let me tell you what happens when lightning forms” (vs. just the scientific description; Moreno & Mayer, 2000)

“You are about …

Addressing Work-Related Traumatic Stress Nebraska - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team

The QIC-WD worked with Nebraska Division of Children and Family Services (DCFS) to establish an implementation team to lead the development and implementation of their intervention to address secondary traumatic stress. The implementation team was called the Nebraska Workforce Project Team. It included a representative from each of the five geographic regions of the state (known as a Service Areas), a representative from each staff level (worker, supervisor, administrator), the Site Implementation Manager (SIM), the Data Coordinator, sponsors (the DCFS director and Human Resources [HR] director), and three members of the QIC-WD (representing expertise in workforce, implementation, …

Organizational Change Process Milwaukee - Evaluation Overview, Quality Improvement Center For Workforce Development

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The QIC-WD evaluation was conducted with the support of the Division of Milwaukee Child Protective Services (DMCPS) to determine if an Organizational Change Process intervention (Availability Responsiveness Continuity or ARC) was effective in improving workforce and child welfare outcomes.

Research Questions

Process Evaluation

1. Did the ARC purveyor follow the training curriculum with fidelity and quality delivery?
2. Did the ARC Team Leaders follow the ARC implementation model with fidelity and quality?
3. Were participants satisfied with the quality of leadership, training, and group dynamics?
4. Did participants learn the required concepts and skills?
5. What were the mediators of fidelity and training outcomes?
6. Did …

Data Segmentation (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Data segmentation is the process of breaking down “big” data into smaller, more meaningful groups, called segments. In the case of workforce data, each segment represents a group of people with similar characteristics, either that pertain to them as an individual (e.g., gender, race, educational background) or to their connection to the organization (e.g., their job title, supervisor, or work schedule).

There are a variety of ways to “slice and dice” your data into meaningful groups. Some possibilities are listed below. The squares represent the unit of categorization (e.g., agency structure), and dashed green squares represent the data segments (e.g., …

Supportive Supervision And Resiliency Ohio - Implementation Overview, Quality Improvement Center For Workforce Development

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The Implementation Team The QIC-WD worked with the Ohio Department of Job and Family Services (ODJFS), through the Office of Families and Children (OFC), to establish an implementation team to lead the development and implementation of their supportive supervision and resiliency intervention. After recruiting nine counties to participate in the QIC-WD project, the Workforce Implementation Team (WIT) initially was composed of representatives from the nine public children services agencies including administrators, managers, and human resources staff, the Site Implementation Manager (SIM), the Data Coordinator, OFC leadership, and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The …

Supportive Supervision And Resiliency Ohio - Evaluation Overview, Quality Improvement Center For Workforce Development

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The QIC-WD evaluation was conducted with the support of the Ohio Department of Job and Family Services to determine if a Supportive Supervision and Resiliency intervention, known as Coach Ohio, was effective in improving workforce and child welfare outcomes. Research Questions The site-level evaluation for Ohio was designed to understand implementation of and outcomes related to the Coach Ohio intervention and its component parts: (1) the ACCWIC Coaching Model for managers and supervisors to introduce the key principles of supportive supervision and (2) Resilience Alliance (RA) groups for supervisor and frontline workers to enhance coping in the face of exposure …