Social Work Commons^™

Online Gmb: Challenges, Opportunities, And Barriers, Lucy Chin, Allie Farrell, Min Hu, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

The COVID-19 pandemic ushered in the new reality of remote working and learning, forcing group model building practitioners to make an abrupt shift to online workshops. Like our peers, the Social System Design Lab (SSDL) at Washington University in St. Louis confronted this challenge by exploring what tools existed for adaptation and continued collaboration. The shift has not been easy, but it has revealed new insights that suggest areas to leverage the strengths of online GMB long after the pandemic comes to an end.

The purpose of this brief is to provide some general points of comparison between in-person and …

Facilitation Team Roles In Online Gmb, Allie Farrell, Min Hu, Lucy Chin, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

The COVID-19 pandemic ushered in the new reality of remote working and learning, forcing group model building practitioners to make an abrupt shift to online workshops. Like our peers, the Social System Design Lab (SSDL) at Washington University in St. Louis confronted this challenge by exploring what tools existed for adaptation and continued collaboration. The shift has not been easy, but it has revealed new insights that suggest areas to leverage the strengths of online GMB long after the pandemic comes to an end.

The purpose of this brief is to compare facilitation team roles in traditional, in-person GMB sessions …

An Overview Of Platforms To Support Online Gmb, Lucy Chin, Min Hu, Allie Farrell, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

The COVID-19 pandemic ushered in the new reality of remote working and learning, forcing group model building practitioners to make an abrupt shift to online workshops. Like our peers, the Social System Design Lab (SSDL) at Washington University in St. Louis confronted this challenge by exploring what tools existed for adaptation and continued collaboration. The shift has not been easy, but it has revealed new insights that suggest areas to leverage the strengths of online GMB long after the pandemic comes to an end.

The purpose of this brief is to review a number of online platforms that group model …

Definición De La Dinámica De Problemas, Clarissa Gaona Romero, Katherine Curi-Quinto, Laura Guzmán Abello, Carmen Quinteros-Reyes, Paraskevi Seferidi, Antonio Bernabe-Ortiz, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

Las herramientas de dinámica de sistemas nos ayudan a descubrir las estructuras del sistema que producen los problemas que nos importan para que podamos identificar mejores soluciones.Como ilustra esta cita, el primer paso, y posiblemente el más importante, en cualquier proceso de resolución de problemas es definir claramente el problema que se desea resolver. En otras disciplinas científicas, esta definición de un problema puede ser estática, o instantánea, ya que analiza un problema particular en un momento dado. Esto puede parecer un único punto de datos, resultado o evento. En la dinámica de sistemas, sin embargo, definimos los problemas como …

Iceberg Del Pensamiento Sistémico: Buceando Bajo La Superficie, Clarissa Gaona Romero, Laura Guzmán Abello, Carmen Quinteros-Reyes, Paraskevi Seferidi, Antonio Bernabe-Ortiz, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

El iceberg es una metáfora clásica que se aplica en diversas disciplinas más allá del pensamientosistémico. La metáfora describe una situación en la cual solo se observa la punta del iceberg, es decir solouna pequeña parte de la totalidad que no se puede ver en la superficie (la gran masa de hielo escondidadebajo de la superficie). En el pensamiento sistémico, se usa la metáfora del iceberg para pensar sobre loque está “bajo la superficie” impulsando los eventos que observamos (punta del Iceberg): (1) Patrones decomportamiento a lo largo del tiempo, (2) Estructuras del sistema que dan lugar a estos patrones …

Acumulaciones Y Diagramas De Niveles Y Flujos, Clarissa Gaona Romero, Laura Guzmán Abello, Carmen Quinteros-Reyes, Paraskevi Seferidi, Antonio Bernabe-Ortiz, Lindsey Pawlowski, Ellis Ballard

Social System Design Lab

Existen varias características de los sistemas complejos que dificultan la creación de cambios en la salud de la comunidad, los cuales incluyen los siguientes: retrasos entre la intervención y el resultado, respuestas inesperadas o confusas a intervenciones, y diferencias en las formas en que los individuos y los grupos experimentan el mismo sistema. El concepto de “acumulación” brinda información importante sobre la forma en que se generan las percepciones erróneas, retrasos y respuestas contradictorias al sistema dentro de los esfuerzo de la salud que se llevan a cabo. Los diagramas de niveles y flujos son herramientas que sirven para identificar …

Hygiene, Storage, And Waste Management For The Unsheltered Community: Gaps & Opportunities Analysis, Jacen Greene, Todd Ferry, Lisa Hawash, Marisa Zapata, Nicholas M. Puczkowskyj

Homelessness Research & Action Collaborative Publications and Presentations

This study, completed in early February 2022, included focus groups and interviews with 18 government employees and service providers, interviews with 19 people experiencing unsheltered homelessness, a review of research literature and news articles on the topic, and previous surveys and research from Portland State University to better understand gaps and opportunities in providing hygiene, storage and waste management to people living unsheltered.

Trainee Reactions, Megan Paul

Umbrella Summaries

What are trainee reactions?

Trainee reactions refer to “subjective evaluations learners make about their training experiences” (Sitzmann et al., 2008, p. 280). Commonly referred to as “level 1” evaluations (e.g., Kirkpatrick, 1998), reactions are the most commonly used type of training evaluation and are measured with post-training surveys. Though measures are occasionally included in published research, there are no universal or even widely used measures. Instead, questions are developed by each organization or trainer based on their particular goals and interests. As a result, there is significant variation in what is measured. Originally, reactions referred only to how well a …

Organizational Change Process Milwaukee - Intervention Overview, Quality Improvement Center For Workforce Development

Other QIC-WD Products

This Intervention Overview draws heavily from Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC model, Oxford University Press (2018). This book was written by Drs. Anthony Hemmelgarn and Charles Glisson based on 20+ years of intensive implementation and research experience within child welfare and mental health organizations. Dr. Hemmelgarn consulted with the QIC-WD on this project and served as the ARC specialist in Milwaukee.

ARC is an organizational change process aimed at improving organizational culture and climate and the availability, responsiveness, and continuity of services in human service organizations. It …

Organizational Change Process Milwaukee - Intervention Background, Quality Improvement Center For Workforce Development

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What is ARC and why was it selected?

ARC stands for availability, responsiveness, and continuity and is an organizational change process. It is aimed at improving the organizational culture and climate and the availability, responsiveness, and continuity of services provision in human service organizations. ARC involves three primary strategies:

1. embedding five core principles of effective organizations into all aspects of organizational functioning;
2. installing most (but not necessarily all) of 12 key organizational component tools and processes to improve services in accordance with the five principles; and
3. building mental models and shared beliefs that support the successful application of ARC principles …

Addressing Work-Related Traumatic Stress Nebraska - Intervention Background, Quality Improvement Center For Workforce Development

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What is Secondary Traumatic Stress (STS) and why was an intervention designed to address it?

The Quality Improvement Center for Workforce Development (QIC-WD), in partnership with the Nebraska Department of Health and Human Services Division of Children and Family Services (DCFS), conducted several surveys with a sample (40%) of child welfare workers and supervisors in December 2017, as a part of the needs assessment process. One of those surveys assessed the presence of secondary traumatic stress (STS) symptoms. Of the child welfare workers and supervisors that responded, 53% indicated that they had recently experienced elevated levels of STS symptoms. This …

Onboarding Program Eastern Band Of Cherokee Indians - Intervention Background, Quality Improvement Center For Workforce Development

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What is onboarding and why was this intervention selected?

Onboarding (also referred to organizational socialization) is “…the process by which newcomers make the transition from being organizational outsiders to being insiders” (Bauer, et al., 2007, p. 707). The overall goal of onboarding is to facilitate newcomer adjustment (Bauer & Erdogan, 2011), meaning that new employees understand the key tasks of their job (i.e., role clarity), have confidence in their ability to perform the key tasks of their job (i.e., self-efficacy), feel like they are an accepted member of the organization (i.e., social acceptance), and understand the …

Reflection On The Implementation Of Children's Participation Rights (Based On Lundy's Participation Model), Roganda Sadani Ukur Solin, Ida Ruwaida

Journal of Strategic and Global Studies

Child participation is the involvement of children in actions and decision-making processes regarding issues that affect their lives. This study reflects the results of a study on the implementation of children's participation rights, based on four meaningful elements of participation based on the Lundy model, including Voice, Space, Influence, and Audience (Lundy, 2007). So far, studies on participation have focused on the space and forms of child participation. The research used a qualitative approach with the case of the Children's Forum in East Jakarta. The main informants of the research were the members of the Children's Forum. Based on the …

Compensation, Megan Paul

Umbrella Summaries

What is compensation?

For the purposes of this review, compensation is defined in two primary ways: a) pay and b) pay satisfaction. Pay refers to “the amount of money an individual receives for their job” (Rubenstein et al., 2017, p. 6). It is sometimes measured as the exact amount or in terms of pay levels (Judge et al., 2010). Pay satisfaction is about an employee’s feelings about their pay, either in general or in terms of more specific aspects. Depending on how it is measured, pay satisfaction often also includes feelings about benefits, which might be more appropriately called compensation …

Rural Pregnant Women’S Experiences With Substance Use Disorder: A Qualitative Study, Cami Weber

Dissertations

Rural pregnant women with substance use disorder (SUD) are an understudied vulnerable population that often experiences poor pregnancy outcomes (Higgins et al., 2019; Jumah, 2016; Kramlich et al., 2018; Shaw et al., 2015). Despite the high prevalence and high burden associated with SUD, rural women are less likely than non-pregnant women to seek addiction treatment and complete an outpatient treatment program during pregnancy (Shaw et al., 2015). This study aimed to give voice to rural Missouri women with SUD. The research questions explored the life experiences and motivations for seeking treatment using a qualitative, descriptive research design with grounded theory …

Diversity And Inclusion Climates, Megan Paul

Umbrella Summaries

What are diversity and inclusion climates?

Diversity climate and inclusion climate are separate but related concepts, and there are various definitions of each. For the purposes of this review, diversity climate refers to “employees’ shared perceptions that an employer utilizes fair personnel practices and socially integrates underrepresented employees into the work environment” (McKay et al., 2008, p. 350). Inclusion climate goes one step farther to value and leverage diversity, such that “individuals of all backgrounds—not just members of historically powerful identity groups—are fairly treated, valued for who they are, and included in core decision making” (Nishii, 2013, p. 1754). A …

Technology, Case Practice, And Turnover: Early Findings From Virginia, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Listening sessions conducted by Virginia Department of Social Services (VDSS) staff with child welfare staff across the state and exit survey results from the 120 local departments of social services (LDSS) found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological supports and flexibility to help them complete administrative tasks more quickly. VDSS, in partnership with the Quality Improvement Center for Workforce Development (QICWD), designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The goals of the …

Untapped Potential For Child Welfare Administrative Data, Dana Hollinshead

QIC-Takes

Although a lot of data are captured through child welfare management information systems, there is much we still need to learn about the experiences of children and families involved in child protective services, and especially why some fare better than others. This is especially true with respect to dynamics that may influence caseworkers’ decisions, actions, and case outcomes. For example, are there certain caseworkers or service providers who are more effective in engaging families? Is there something about the type or dosage of services that makes a difference? Which workers or supervisory units are more likely to place a child …

Worker Turnover Is A Persistent Child Welfare Challenge--So Is Measuring It, Megan Paul, Courtney Harrison, Jonathan Litt, Michelle Graef

QIC-Takes

Turnover and other workforce challenges for child welfare professionals have been the subject of attention for many years. Consider this statement from a study published by the Children’s Bureau in 1960, “Turnover of staff in social agencies has been a serious concern of agency administrators for at least the past 10 years. Repeatedly, at conferences and in the professional journals, the complaint has been heard that staff turnover (1) handicaps the agency in its efforts to provide effective social services for clients; (2) is costly and unproductively time consuming; and (3) is responsible for the weary cycle of recruitmentemployment-orientation-production-resignation …” …

Supervision In A Virtual Workplace, Cynthia F. Parry

QIC-Takes

Some agencies have increased their use of telework due to office closures, a desire to decrease their carbon footprint, or because of the pandemic. This can add stress on supervisors as they have to manage staff virtually. Remote supervision requires changes in communication (both styles and tools) which can result in staff feeling micromanaged or neglected. Navigating these and other issues have been difficult for many child welfare agencies. The QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. Most supervisors were unprepared for managing a virtual workforce and are …

Addressing Work-Related Traumatic Stress Nebraska - Theory Of Change, Quality Improvement Center For Workforce Development

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Several workforce challenges were discussed as opportunities for intervention during the needs assessment process conducted partnership with the Nebraska Department of Children and Family Services’ (DCFS) to address child welfare workforce turnover. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. Ultimately, two theories of change were developed to step through the “if, then” logic:

1. building resiliency skills within child welfare workers and supervisors; and
2. implementing a debriefing protocol focused …

Organizational Change Process Milwaukee - Theory Of Change, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Milwaukee, the theory of change was driven by the results of the Organizational Social Context (OSC) Measure administered during the needs assessment process. More specifically, the OSC showed that there were several aspects of both culture and climate that were in need of improvement, including 1) a hierarchical and rigid decision-making structure, 2) high role conflict and change resistance within …

Exploring The Relationship Between Historical Redlining And Place-Based Reproductive Health Inequities: A Qualitative Gis Approach, Kristi L. Roybal

Electronic Theses and Dissertations

Individual-level risk factors and characteristics do not fully explain racial, ethnic, and socioeconomic inequities in preterm birth in the United States, and evidence suggests that medical advancements, increased access to prenatal care, and high per-capita spending on health care have done little to reduce these inequities. Health inequities research has shifted its attention from individual-level factors that influence health outcomes to the social determinants of health. Neighborhoods, considered an important upstream social determinant of health, can influence health outcomes through their social, service, and physical environments, and have been consistently linked to birth outcomes. Despite increased attention to neighborhood influences …

Puerto Ricans And Asthma: Looking Through The Lens Of Historical Trauma, Lisa Colón

Electronic Theses and Dissertations

This study utilized an explorative phenomenological qualitative design to begin understanding the many ways Puerto Ricans experience asthma. Further is sought to understand the asthma experience broadly and within the context of the hurricanes that devastated Puerto Rico in 2017 including the governments’ responses to that devastation. Another core goal of this study was the conceptual and empirical application of the theoretical framework of historical trauma to Puerto Ricans. I conducted 12 semi structured interviews with collaborators who expressed a range of asthma experiences. My collaborators represented a mixture of those who lived through the hurricanes in Puerto Rico and …

Calling Attention To Campus Trends: Let’S Talk About Wellness, Mandy Magalhaes, Rachel Cullity

The Graduate Review

Abstract

This article explores the emerging focus on self-care and wellness amongst college students. In this article, the authors highlight the cultural shift from the “grind culture,” the complete and exhaustive dedication towards one’s work, to a focus on individual and community well being and how educational institutions are responding to students’ needs (Absher, 2020). Bridgewater State University's current response to student wellness is discussed, with a focus on the School of Social Work’s research efforts, programs and services being implemented, from the voices of graduate students. Self-care and wellness is an emerging conversation occurring in many professions and educational …

Challenges Faced By Recently Emancipated Youth, Williams Peña, Jerry Walter Butkiewicz Iii

Communication Senior Capstones

In this academic research paper, we will be exploring the challenges faced by recently emancipated youth. We chose this topic because of the fact that this is not often spoken about or taught to the general public. This lack of attention to these issues creates hurdles when attempting to solve these sensitive issues. Considering this, we thought it would be a strong choice for further research and review. We explored many obstacles these new adults face. One such issue that we would like to touch on is the unstable housing situation of these recently emancipated individuals. Another prudent example is …

Value Co-Creation Paradigm Framework For Integrating Evidence-Based Practices In Child Welfare, Georgina Horton

Walden Dissertations and Doctoral Studies

AbstractAlthough there has been increased utilization of evidence-based practice (EBP) in child welfare services, it has not been comprehensively incorporated or fully embraced by key decision makers. The purpose of this basic qualitative study was to explore a value co-creation (VCC) paradigm as a viable framework for collaboration between stakeholders in child welfare, and to explore what attitudes are necessary to enable child welfare stakeholders. The VCC paradigm framework comprising three elements (engagement platforms, experience domains, and capability ecosystems) was used to guide the study. Data were collected from semi structured, in-depth interviews with four key decision makers in the …

Homelessness In Late Life: An Exploration Of The Lived Experience, Danielle Palmisano

West Chester University Doctoral Projects

Homelessness is a challenging, chronic public problem throughout the United States that has broad impacts on the public sector. Older adults are the largest growing segment of the population and have not been spared by this housing crisis. The experience of homelessness while aging can have negative impacts that contribute to increased healthcare costs and reduced quality of life. The purpose of this study was to gain an in-depth understanding of the lived experience of late life homelessness from the perspective of formerly homeless older adults to inform the development of a grounded theory on how the lived experience of …

Conceptualizing Attorney Motivation: A Study Of The Representatives For Parents And Children In The Child Welfare System, Shannon Moody

Theses and Dissertations--Social Work

Background. Attorneys who represent parents and children in dependency, neglect, and abuse (DNA) proceedings are key in influencing the outcomes of the cases they carry. These influences include the length of time a child spends in the custody of the state or the necessity for foster care, visitation with family members, length of time to reunification, and recommended services for the child and parents (Courtney & Hook, 2012; Goldman, 1993; Thornton & Gwin, 2012; Zinn & Peters, 2015). The American Bar Association’s analysis is that there are “four constants: high caseloads, low compensation, inadequate training, and lack of supervision” …

Disparate Financial Assistance Support For Small Business Owners, Sophia Fox-Dichter, Daniel Auguste, Mathieu Despard, Michal Grinstein-Weiss

Social Policy Institute Research

Small business owners experienced a drastic economic disruption caused by the COVID-19 pandemic. Government pandemic assistance failed to reach many small business owners, especially those historically underserved by financial institutions. Drawing on a 2021 survey of 246 small business owners, the Social Policy Institute at Washington University in St. Louis descriptively examined the extent to which small business owners sought and received business assistance, and whether applications and approval of government assistance varied by race and ethnicity. We find that though Hispanic and Black business owners applied for government assistance at a higher rate than white business owners, Black business …