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Articles 391 - 420 of 1996
Full-Text Articles in Social Work
Onboarding Program Eastern Band Of Cherokee Indians - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Onboarding Program Eastern Band Of Cherokee Indians - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Other QIC-WD Products
Exploration of Needs
The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Eastern Band of Cherokee Indians Family Safety Program (FSP) to conduct a needs assessment. A variety of information was explored to learn about the current workforce and the agency’s child welfare workforce practices, including 1) recruitment, hiring, and retention metrics and processes, 2) organizational culture and climate, and 3) other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, and employee recognition. More specifically, four major types of information were considered: 1) objective administrative data; 2) subjective perceptions of staff and supervisors, gathered …
Competency-Based Personnel Selection Oklahoma - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Competency-Based Personnel Selection Oklahoma - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Other QIC-WD Products
Exploration of Needs
The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Oklahoma Department of Human Services (DHS) to conduct a needs assessment. A variety of information was explored to learn about the current workforce and the agency’s child welfare workforce practices, including:
- recruitment, hiring, and retention metrics and processes,
- organizational culture and climate, and
- other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, training, and employee recognition.
More specifically, four major types of information were considered: 1) objective data from various agency databases and reports; 2) subjective perceptions of staff and supervisors, gathered …
A Spatiotemporal Analysis Of Food Pantry Accessibility In Washington County, Arkansas, Coleman Warren
A Spatiotemporal Analysis Of Food Pantry Accessibility In Washington County, Arkansas, Coleman Warren
Industrial Engineering Undergraduate Honors Theses
Food pantries are an essential resource for impoverished and food insecure communities. Washington County, Arkansas has a food insecurity rate of 14.3% as compared to the national average of 10.9% (Feeding America, 2019). The Northwest Arkansas Food Bank has a robust pantry network in Washington County to support families and individuals who struggle with food insecurity.
We conducted a spatiotemporal analysis of food pantry accessibility in Washington County, Arkansas to evaluate the effectiveness of the food pantry network in Washington County at supporting communities with the most need. This analysis was conducted using the Two-Step Floating Catchment Area (2SFCA) method …
Impacts Of Post-Incarceration Programming For Women's Lives And Local Communities, Megan Greenslade
Impacts Of Post-Incarceration Programming For Women's Lives And Local Communities, Megan Greenslade
Sociology and Criminology Undergraduate Honors Theses
Previous research on reentry programming has focused mostly on male inmates and less attention is given to female inmates. In Arkansas, where female reentry rates have recently increased, research is needed to add to the conversation surrounding effective programming for previously justice-involved women, its impact on their lives and behaviors, and how this can influence the likelihood of recidivism. This qualitative study also aims to discover whether reentry programming can have a positive impact on the local community. Residents and staff at a local Northwest Arkansas transitional housing facility for previously justice-involved women were interviewed to analyze the effects of …
Assessing Professionals Working With Latinx Families With Special Needs In Monterey County, Jose Francisco Hernandez Rivera
Assessing Professionals Working With Latinx Families With Special Needs In Monterey County, Jose Francisco Hernandez Rivera
Capstone Projects and Master's Theses
Special Kids Connect (SKC) is a nonprofit organization serving children with disabilities and their families in Monterey County. This capstone project concentrated on the professionals working with children as part of SKC’s Early Start Intervention Program. The project’s objective was to discover local agencies' professional development training needs that serve Latinx families with disabled children between 2 to 8 years. Seventy-five child-care providers, early intervention service professionals, regional center staff, and school district personnel responded to the survey. They indicated an overall 60 % needed an understanding of systems related to IEPs, Early Start Services, Developmental Screenings, Social-Emotional Screenings, Regional …
Addressing Work-Related Traumatic Stress Nebraska - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Addressing Work-Related Traumatic Stress Nebraska - Needs Assessment Summary, Quality Improvement Center For Workforce Development
Other QIC-WD Products
Exploration of Needs
The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Nebraska Department of Children and Family Services (DCFS) to conduct a needs assessment. The team leveraged: (1) administrative data, primarily from the Nebraska Department of Children and Family Services’ Human Resource department (DCFS-HR); (2) formal surveys of child welfare staff and supervisors; (3) QIC-WD team expertise; and (4) subjective perceptions and expertise from the Nebraska Workforce Project Team members.
DCFS-HR data included metrics and processes related to recruitment, hiring, and retention; culture and climate; and other workforce processes and initiatives, such as onboarding, mentoring, supervision, …
Child Exit Types And Permanency Outcomes In Foster Care As Correlated To Casa Involvement, Grace Elizabeth Hill
Child Exit Types And Permanency Outcomes In Foster Care As Correlated To Casa Involvement, Grace Elizabeth Hill
Electronic Theses and Dissertations
This study sought to identify correlations between Court Appointed Special Advocate (CASA) activities and exit outcomes for children in foster care. Previous research on the impact of CASA has been inconclusive and offered mixed findings, so this study sought to build off of previous research while also exploring new areas of research that have not yet been investigated. Big Country CASA’s database, Optima, was utilized to retrieve data on cases that closed during the 2021 fiscal year (September 1, 2020, to August 31, 2021). This yielded a sample size of 75 cases. Through an analysis of these cases to test …
The Covid-19 Pandemic And Material Hardships: A Qualitative Study Of Undocumented Immigrants In The United States, Erika Chavez-Marroquin
The Covid-19 Pandemic And Material Hardships: A Qualitative Study Of Undocumented Immigrants In The United States, Erika Chavez-Marroquin
Electronic Theses, Projects, and Dissertations
The study aimed to recognize the financial impact the COVID-19 pandemic had on the undocumented immigrants living in southern California. Utilizing an exploratory method with a qualitative approach. The research interviewed English and Spanish-speaking participants who are a part of the undocumented population and have employee history. The study utilized a purposive and snowball sampling method and explored the financial impact the COVID-19 pandemic had on participants’ personal finances, resources they were able to access, and gaps in programs or additional resources through federal and state aid. Through the data analysis, the research identified the following themes: limitations on accessible …
Promoting Health Equity Among Racial And Ethnic Minorities During And After The Covid-19 Pandemic, Alexandra Viramontes, Deserry Salgado
Promoting Health Equity Among Racial And Ethnic Minorities During And After The Covid-19 Pandemic, Alexandra Viramontes, Deserry Salgado
Electronic Theses, Projects, and Dissertations
Racial and ethnic minorities experience disproportionate health outcomes during a pandemic, yet preparedness plans have failed to address the social determinants of health that produce the most severe impact. By examining social workers’ perspectives on the health disparities faced by racial and ethnic minorities during the COVID-19 pandemic, this study provides insight into the ways in which services can be improved in a future health crisis. In this exploratory study, a qualitative approach was utilized where social workers were asked to participate in interviews consisting of open-ended questions. The qualitative data was obtained in the form of interview transcripts, which …
Exploring Household Food Insecurity And Inter-Generational Self-Help Club Involvement Among Grandparents Raising Grandchildren Due To Hiv/Aids In Vietnam, Lesley M. Harris, Hannah Nguyen, Andrew M. Winters, Gina Rosen, Nguyen D. Thang
Exploring Household Food Insecurity And Inter-Generational Self-Help Club Involvement Among Grandparents Raising Grandchildren Due To Hiv/Aids In Vietnam, Lesley M. Harris, Hannah Nguyen, Andrew M. Winters, Gina Rosen, Nguyen D. Thang
GrandFamilies: The Contemporary Journal of Research, Practice and Policy
Intergenerational Self-help Clubs (ISHCs), also known as “Empathy Clubs” in Vietnam may aid in improving quality of life and well-being for grandparent-headed households impacted by HIV/AIDS. However, less is known about how club membership impacts household food security. This cross-sectional, mixed methods study examines the differences in household food security and coping responses to food insecurity among 30 grandparents who are raising grandchildren due to HIV/AIDS, 15 who were involved in ISHC groups and 15 who were not involved in ISHC groups, in Hai Phong, Vietnam. In addition to qualitative interviews, all grandparents completed the Household Food Security Insecurity …
Youth Mental Health In The Mountain West, Kristian Thymianos, Olivia K. Cheche, Kelliann Beavers, Katie M. Gilbertson, Caitlin J. Saladino, William E. Brown Jr.
Youth Mental Health In The Mountain West, Kristian Thymianos, Olivia K. Cheche, Kelliann Beavers, Katie M. Gilbertson, Caitlin J. Saladino, William E. Brown Jr.
Health
This fact sheet explores youth mental health metrics of Mountain West states from the Hopeful Futures Campaign’s 2022 report, America’s School Mental Health Report Card. This study provides state snapshots on school mental health policies and workforce availability for all 50 states and the District of Columbia. The Mountain West states of Arizona, Colorado, Nevada, New Mexico, and Utah are considered here.
Addressing The Disconnects Between Hr And Child Welfare, Michelle Graef, Maggie Thompson
Addressing The Disconnects Between Hr And Child Welfare, Michelle Graef, Maggie Thompson
QIC-Takes
When it comes to efforts to improve workforce outcomes, how would you describe the relationship between human resources (HR) and child welfare leadership in your agency? Is the working relationship collaborative or are the divisions siloed? Do child welfare and HR departments routinely share information, needs, data, and expertise? Is HR involved in child welfare workforce planning and decision making? These are just a few of the questions we have explored with child welfare agencies as part of our work at the QIC-WD. Overall, agency representatives have indicated that opportunities for increased collaboration exist between these departments and that closer …
Supportive Supervision And Resiliency Ohio - Theory Of Change, Quality Improvement Center For Workforce Development
Supportive Supervision And Resiliency Ohio - Theory Of Change, Quality Improvement Center For Workforce Development
Other QIC-WD Products
The Quality Improvement Center for Workforce Development (QIC-WD) developed a theory of change for the primary area of need identified in partnership with the Ohio Department of Job and Family Services and the nine participating counties. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Ohio, the theory was informed by various aspects of the needs assessment process (e.g., survey data, implementation team input, and focus groups with supervisors) …
Frontline Job Redesign Louisiana - Theory Of Change, Quality Improvement Center For Workforce Development
Frontline Job Redesign Louisiana - Theory Of Change, Quality Improvement Center For Workforce Development
Other QIC-WD Products
During the needs assessment process, the QIC-WD developed a theory of change in collaboration with the Louisiana Department of Children and Family Services (DCFS). Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. The needs assessment identified high worker turnover as a key challenge for DCFS, with the following key root causes:
- the workload was unmanageable and there were too many tasks to be performed
- supervisors and managers were …
Healing From Genocidal Rape: An Exploration Of The Trauma Healing Process Among Sevota Members, Delaney Bluhm
Healing From Genocidal Rape: An Exploration Of The Trauma Healing Process Among Sevota Members, Delaney Bluhm
Independent Study Project (ISP) Collection
Through a case study of SEVOTA, this paper examines trauma-healing practices among genocidal rape victims. Its primary research objectives are to identify the resources available to victims immediately post-genocide through the present, critically examine how these resources have helped victims heal, and observe any existing or impending challenges to healing from rape-related trauma in Rwanda. It concludes that building a community and providing resources to help with certain situations (such as funding for medical treatments or children’s school fees) are effective methods of trauma-healing among genocidal rape victims in Rwanda.
Kebijakan Pemenuhan Kebutuhan Dasar Lansia Dan Optimum Aging: Kajian Literatur, Dini Widinarsih, Departemen Ilmu Kesejahteraan Sosial, Universitas Indonesia
Kebijakan Pemenuhan Kebutuhan Dasar Lansia Dan Optimum Aging: Kajian Literatur, Dini Widinarsih, Departemen Ilmu Kesejahteraan Sosial, Universitas Indonesia
Jurnal Ilmu Kesejahteraan Sosial
Elderly (elderly) is someone who has reached the age of 60 years and over. The United Nations Department of Economic and Social Affairs (UNDESA, 2015) projects that the number of people aged 60 years and over will reach 2 billion by 2050, and will continue to increase to more than three times by 2100. The increasing number of elderly population makes the elderly one of the It is important to pay attention to groups so that they do not become an economic and social burden. Therefore, it is necessary to utilize the potential of the elderly and seek forms of …
Financial Technology In Conditional Cash Transfer Dengan Menggunakan Systematic Mapping Study, Genta Rizkiansyah
Financial Technology In Conditional Cash Transfer Dengan Menggunakan Systematic Mapping Study, Genta Rizkiansyah
Jurnal Ilmu Kesejahteraan Sosial
This article is an initial study that seeks to explore the results of previous studies in the field of Financial Technology in the Conditional Cash Transfer Program using the Systematic Mapping Study (SMS). The purpose of this study is to determine the topic of Financial Technology in the Conditional Cash Transfer Program that has been studied. This study uses a qualitative method by using a literature study. The search was carried out in the Scopus database of 583 articles and after mapping, we found 25 articles with the publication year 2008-2020 that were published in scientific journals and entered the …
Evaluasi Program Asistensi Sosial Penyandang Disabilitas Berat, Djulaiha Sukmana, Mahasiswa Program Megister Ilmu Kesejahteraan Sosial, Fisip Universitas Padjajaran
Evaluasi Program Asistensi Sosial Penyandang Disabilitas Berat, Djulaiha Sukmana, Mahasiswa Program Megister Ilmu Kesejahteraan Sosial, Fisip Universitas Padjajaran
Jurnal Ilmu Kesejahteraan Sosial
This study aims to determine the extent of the implementation of the Social Assistance Program for Persons with Disabilities (ASPD) and the impact on the fulfillment of basic needs. Individuals with severe disabilities cannot be rehabilitated and are unable to carry out daily activities such as eating, drinking, and bathing, therefore need the help of others. They are unable and do not have a steady source of income either from themselves or from others to meet basic needs. Families are their life foundation because they are unable to access key services such as health care programs and food distribution, due …
Menakar Arah Kebijakan Kesejahteraan Sosial Melalui Program Asistensi Rehabilitasi Sosial (Atensi) Bidang Lanjut Usia, Puspitasari Nurul Darojati Prayoga, Universitas Binawan Jakarta
Menakar Arah Kebijakan Kesejahteraan Sosial Melalui Program Asistensi Rehabilitasi Sosial (Atensi) Bidang Lanjut Usia, Puspitasari Nurul Darojati Prayoga, Universitas Binawan Jakarta
Jurnal Ilmu Kesejahteraan Sosial
The elderly is the final stage in the human life cycle which is marked by a decrease in functional capability and balance of physiological functions. Problems experienced by the elderly in general are decreased cognitive function, decreased functional ability, namely self-care and instrumental dependence, disability, violence, depression, dementia, self-concept disorders, loneliness, poverty, and neglect. In addition, other problems experienced by the elderly are acts of violence, exploitation, and legal problems. The range of 2020-2021 is the starting point for the development of social welfare policies, especially social rehabilitation programs for the elderly, which is a national priority with a target …
Political Skill, Megan Paul
Political Skill, Megan Paul
Umbrella Summaries
What is political skill?
Political skill refers to “the ability to effectively understand others at work, and to use such knowledge to influence others to act in ways that enhance one’s personal and/or organizational objectives” (Ahearn et al., 2004, p. 311). Unlike organizational politics, which involve selfserving and detrimental behavior, political skill involves positive, sincere, and effective influence (Ferris et al., 2005). The primary measure of political skill is the 18-item Political Skill Inventory, which assesses political skill through four factors: social astuteness, interpersonal influence, networking ability, and apparent sincerity. Example items from each factor, respectively, include “I always seem …
Learning Styles, Megan Paul
Learning Styles, Megan Paul
Umbrella Summaries
What are learning styles?
The concept of learning styles is the idea that people differ in the way that they learn best, and instructors should determine each trainee’s optimal style and then use training methods that match the trainee’s style (Pashler, 2009). There are dozens of different learning style classifications, including such styles or dimensions as visual, auditory, kinesthetic, and tactile modality preferences (Dunn & Greggs, 2003, cited in Coffield et al., 2004); concrete vs. abstract and sequential vs. random (Gregorc, 1982a, cited in Coffield et al., 2004); holistic vs. analytic and verbalizer vs. imager (Riding & Raynor, 1998, cited …
Parent-Centered Planning: One Approach To Ending Ableism In The Child Welfare System, Gabrielle Heille, Bailey Mcnulty, Jessica Schisel, Bla Yang, Lauren Zappitello
Parent-Centered Planning: One Approach To Ending Ableism In The Child Welfare System, Gabrielle Heille, Bailey Mcnulty, Jessica Schisel, Bla Yang, Lauren Zappitello
Master of Social Work Student Policy Advocacy Briefs
Parents with disabilities are disproportionately involved in the child welfare system. This is in violation of the Americans with Disabilities Act as well as the basic human rights of dignity and autonomy. Assessment tools and data collection systems currently utilized by the system fuel discrimination and provide inconsistent reporting. Minnesota needs to implement child welfare practices that center the goals of the parent, fully utilize informal and formal community supports, and make creative accommodations to reduce the number of children removed from their parents on the basis of ability. A lack of existing data indicates that more research is needed, …
Program Pembentukan Dan Peningkatan Kapasitas Petani Pesisir Dompak Laut Sebagai Pemberdayaan Masyarakat Pesisir, Klemensia Michelle Novely Horista, Ety Rahayu
Program Pembentukan Dan Peningkatan Kapasitas Petani Pesisir Dompak Laut Sebagai Pemberdayaan Masyarakat Pesisir, Klemensia Michelle Novely Horista, Ety Rahayu
Jurnal Pembangunan Manusia
Indonesia as a maritime country has many coastal community groups. But unfortunately, the various efforts to develop the blue economy have not been able to improve the welfare of these community groups. Most of them choose to depend on the fisheries and tourism sectors, even though Indonesia's marine potential is vast and there is much that can still be developed. Coastal communities are not aware of the climate crisis that is getting worse and can threaten the security of the environment where they live. Based on this, the CarbonEthics Foundation seeks to be a solution by prioritizing training and education …
Akses Penyandang Disabilitas Terhadap Pekerjaan: Kajian Literatur, Dhea Erissa, Dini Widinarsih
Akses Penyandang Disabilitas Terhadap Pekerjaan: Kajian Literatur, Dhea Erissa, Dini Widinarsih
Jurnal Pembangunan Manusia
According to data from the ILO, the International Labor Organization, 82 percent of people with disabilities in the world live in developing countries and live below the poverty line. They find it difficult to get various accesses including in the fields of employment, health, information, politics. Opportunities for persons with disabilities to find work are lower than those of non-disabled persons. This article discusses the access of persons with disabilities in Indonesia to work. The method used for this writing is a literature review through the Google Scholar database. From the results of the study, it is known that there …
Role Of Women For Economic Resilience, Dian Nafiatul Awaliyah
Role Of Women For Economic Resilience, Dian Nafiatul Awaliyah
Jurnal Pembangunan Manusia
Fatayat NU (Nahdlatul Ulama) and Muslimat NU are grassroots community organizations with millions of members throughout Indonesia. They are women and mothers who support their families in education and even the economy. From observations and searches and excavations, it is found that the phenomenon is that they are the ones who continue to drive the family economy during the pandemic when husbands and fathers lose their jobs due to PPKM regulations and also mass dismissals in many companies and other institutions. In addition, many husbands and fathers have died due to Covid-19 and comorbidities. Their economic resilience needs to be …
Proses Pemberdayaan Perempuan Melalui Program Usaha Peningkatan Pendapatan Keluarga Pada Masa Pandemi Covid-19, Mariatul Khiftiyah, Wati Nilamsari
Proses Pemberdayaan Perempuan Melalui Program Usaha Peningkatan Pendapatan Keluarga Pada Masa Pandemi Covid-19, Mariatul Khiftiyah, Wati Nilamsari
Jurnal Pembangunan Manusia
The Family Income Improvement Program (UP2K) is a program specifically designed by the government to empower women. This program encourages women to increase their productivity by engaging in entrepreneurship activities. This program aims to empower women to be able to contribute in increasing family income. This study uses a field research method with a qualitative approach. The questions in this study are how the process of empowering women through the UP2K program and how the impact of the implementation of the UP2K program on the lives of the people of RW 01 Pela Mampang Village, Mampang Prapatan District, South Jakarta. …
Pemenuhan Hak-Hak Asasi Anak Tenaga Kerja Indonesia Di Perkebunan Sawit Di Wilayah Tawau, Sabah, Malaysia, Cicilia Anggi Sholina
Pemenuhan Hak-Hak Asasi Anak Tenaga Kerja Indonesia Di Perkebunan Sawit Di Wilayah Tawau, Sabah, Malaysia, Cicilia Anggi Sholina
Jurnal Pembangunan Manusia
Protection of children is a guarantee that has been agreed globally. The form of protection that can be provided is to ensure that children's rights are fulfilled wherever they are, including when they are not in Indonesia. Children of Indonesian Migrant Workers (PMI) experience multiple vulnerabilities, especially when children have to be born and live in the country where PMI works. The most obvious problem is the emergence of stateless children. Child without a birth certificate or citizenship certificate, has limited access to basic needs and government services. Guarantees for the protection of children has become the responsibility of all …
Problematika Akselerasi Penanganan Kemiskinan Nelayan Di Masa Pandemi Covid-19 Di Kota Makassar, Muhammad Iqbal Latief, Rabina Yunus, Hasbi Marissangan, Sultan Djibe, Arsyad Genda
Problematika Akselerasi Penanganan Kemiskinan Nelayan Di Masa Pandemi Covid-19 Di Kota Makassar, Muhammad Iqbal Latief, Rabina Yunus, Hasbi Marissangan, Sultan Djibe, Arsyad Genda
Jurnal Pembangunan Manusia
Sustainable development goals, or SDGs, are still difficult to realize, especially the goal of ending poverty in all its forms. The Covid-19 pandemic, which has been around for more than a year, has actually exacerbated the condition of poverty in the community. In the city of Makassar, the poverty rate increased dramatically from 4.1 percent to 7.2 percent during 2020 (Makassar Ministry of Social Affairs data). Ironically, the poor who live on islands such as the people of Kodingareng, Barrang Lompo, Barrang Caddi, Lumu-Lumu, Laikang and others, are now getting poorer because of the Covid-19 outbreak. Therefore, this paper seeks …
Modelos Mentales, Clarissa Gaona Romero, Katherine Curi-Quinto, Laura Guzmán Abello, Carmen Quinteros-Reyes, Paraskevi Seferidi, Antonio Bernabe-Ortiz, Lindsey Pawlowski, Ellis Ballard
Modelos Mentales, Clarissa Gaona Romero, Katherine Curi-Quinto, Laura Guzmán Abello, Carmen Quinteros-Reyes, Paraskevi Seferidi, Antonio Bernabe-Ortiz, Lindsey Pawlowski, Ellis Ballard
Social System Design Lab
Un principio central de la perspectiva del pensamiento sistémico es que las estructuras del sistema están respaldadas y permanecen por nuestras creencias, formas de pensar, y objetivos subyacentes (Ver Serie de Informes de Métodos 1.08). Por lo tanto, para transformar y rediseñar los sistemas también debemos transformar nuestra mentalidad. El propósito de este breve documento es introducir el concepto de modelos mentales y discutir cómo las herramientas de dinámica de sistemas se pueden usar para identificarlos, negociarlos y transformarlos.
Online Gmb: Challenges, Opportunities, And Barriers, Lucy Chin, Allie Farrell, Min Hu, Lindsey Pawlowski, Ellis Ballard
Online Gmb: Challenges, Opportunities, And Barriers, Lucy Chin, Allie Farrell, Min Hu, Lindsey Pawlowski, Ellis Ballard
Social System Design Lab
The COVID-19 pandemic ushered in the new reality of remote working and learning, forcing group model building practitioners to make an abrupt shift to online workshops. Like our peers, the Social System Design Lab (SSDL) at Washington University in St. Louis confronted this challenge by exploring what tools existed for adaptation and continued collaboration. The shift has not been easy, but it has revealed new insights that suggest areas to leverage the strengths of online GMB long after the pandemic comes to an end.
The purpose of this brief is to provide some general points of comparison between in-person and …