Science and Technology Policy Commons^™

The Legal Risks Posed By Ai Chatbots: Unfair And Deceptive Practices And Other Authorities, Stephanie T. Nguyen, Adam Teitelbaum

Center for Law and the Economy

Growing alarm about existential risks and other harms posed by AI technology have given rise to calls for the government to regulate AI platforms.

This issue brief addresses a related but distinct problem: the use of AI technology by large corporations — including AI platforms themselves — to deploy AI customer-service chatbots1 in ways that may violate existing consumer protection laws. Law enforcers and the plaintiffs’ bar can and should use existing law to stop and deter those violations, and all businesses using AI chatbots should take immediate steps to ensure their AI chatbot practices are compliant with consumer protection …

Made In America, Hidden By Ai: Ai Shopping Chatbots Reveal How Amazon And Walmart Hurt American Manufacturers And Deceive Shoppers, Erie Meyer, Zachary Harris

Center for Law and the Economy

This article investigates the capabilities of two AI shopping agents — Alexa for Shopping and Sparky, operated by Amazon and Walmart respectively — to identify country of origin for products on their respective platforms and flag potential “Made in USA” misrepresentations — where products with “Made in USA” in their title or listing have another country or “imported” listed as their country of origin. This article finds that (1) Amazon and Walmart have the technical capability to detect and flag “Made in USA” fraud; (2) “Made in USA” fraud appears to be common on both Amazon and Walmart; (3) Amazon …

The Degradation Of Prices: Platform Power, The Erosion Of Price Comparison, And Rebuilding Comparison Shopping In The Digital Economy, Stephanie T. Nguyen, Shaoul Sussman

Center for Law and the Economy

The ability to know the price of a product or service and then compare prices of similar products or services is a foundational cornerstone of consumer choice and competitive markets. Once, buyers could more easily compare identical products across multiple sellers. However, this process has systematically degraded over time and has become increasingly difficult to do in practice. When prices are a reliable signal of product and market value, consumers can make informed purchasing decisions and sellers can compete for business by offering more attractive prices to consumers. This is a core market force that keeps price levels in check …

Workplace Monitoring Platforms Are Sharing Your Data: An Investigation & Roadmap To Address Data Abuses, Stephanie T. Nguyen, Levi Kaplan, David Choffnes, Alan Mislove, Seth Frotman, Erie Meyer

Center for Law and the Economy

This report investigates the data collection practices of nine widely used workplace monitoring platforms to determine the extent to which they track and analyze employee activity, behavior, or performance during work, including how these platforms transmit worker information and to which third-parties. This report finds that (1) nine out of nine workplace monitoring platforms studied directly shared identifying worker data to third parties, (2) nine out of nine workplace monitoring platforms studied shared information about workers’ online activities with third parties, and (3) three out of nine workplace monitoring platforms studied utilize features to track workers’ precise location. This report …