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Enhancing Information Services Through Public-Private Partnerships: Information Technology Knowledge Transfer Underlying Structures To Develop Shared Services In The U.S. And Korea, Jane E. Fountain, Seok-Jin Eom
Enhancing Information Services Through Public-Private Partnerships: Information Technology Knowledge Transfer Underlying Structures To Develop Shared Services In The U.S. And Korea, Jane E. Fountain, Seok-Jin Eom
Jane E. Fountain
What are e-government success factors for using public-private partnerships to enhance learning and capacity development? To examine this question, the authors developed a comparative case analysis of the development of the Business Reference Model (BRM), a national-level e-government initiative to promote shared information services, in the U.S. federal government and the Korean central government. The results indicate institutional arrangements deeply affect the outcomes of knowledge transfer. The study shows that private sector partners in both countries played various roles as “brokers” of information technology (IT) knowledge between government and the private sector by: raising awareness of the necessity of the …