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Full-Text Articles in Public Administration
Public Service Motivation In Public And Nonprofit Service Providers: The Cases Of Belarus And Poland, Palina Prysmakova
Public Service Motivation In Public And Nonprofit Service Providers: The Cases Of Belarus And Poland, Palina Prysmakova
FIU Electronic Theses and Dissertations
The work motivation construct is central to the theory and practice of many social science disciplines. Yet, due to the novelty of validated measures appropriate for a deep cross-national comparison, studies that contrast different administrative regimes remain scarce. This study represents an initial empirical effort to validate the Public Service Motivation (PSM) instrument proposed by Kim and colleagues (2013) in a previously unstudied context. The two former communist countries analyzed in this dissertation—Belarus and Poland— followed diametrically opposite development strategies: a fully decentralized administrative regime in Poland and a highly centralized regime in Belarus. The employees (n = 677) of …
Factors Affecting The Adoption Of New Technology: The Case Of 311 Government Call Centers, Susan Caroline Young
Factors Affecting The Adoption Of New Technology: The Case Of 311 Government Call Centers, Susan Caroline Young
FIU Electronic Theses and Dissertations
Government call centers (311) were first created to reduce the volume of non-emergency calls that were being placed to emergency 911 call centers. The number of 311 call centers increased from 57 in 2008 to about 300 in 2013. Considering that there are over 2,700 municipal government units across the United States, the adoption rate of the 311 centers is arguably low in the country. This dissertation is an examination of the adoption of 311 call centers by municipal governments. My focus is specifically on why municipal governments adopt 311 and identifying which barriers result in the non-adoption of 311 …