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Articles 181 - 210 of 228
Full-Text Articles in Public Administration
Intergovernmental Relations: An Analysis To Test The Effectiveness Of The Position Of An Intergovernmental Relations Officer At The Local Level, Michael Di Lullo
Intergovernmental Relations: An Analysis To Test The Effectiveness Of The Position Of An Intergovernmental Relations Officer At The Local Level, Michael Di Lullo
MPA Major Research Papers
This paper examines whether an intergovernmental relations officer is an effective position for local government based on surveys administered to chief administrators in 33 mid-sized Ontario municipalities. The findings reveal that having the position in local government is advantageous and effective for a municipality because it can generate greater opportunities with regards to revenue sourcing from the provincial and federal government.
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
MPA Major Research Papers
This paper examines the appropriateness of business process re-engineering (BPR) in the improvement of customer service in local government. A content analysis of documents, a survey administered to municipal managers in 26 municipalities in Ontario, and a case study analysis of BPR implementation in four municipalities were conducted. The findings reveal that there is no clearly defined process or format for conducting BPR in Ontario municipalities.
An Investigation Of Integrating Change Through Participatory Processes In Police Service Business Planning, Tobi Hermann
An Investigation Of Integrating Change Through Participatory Processes In Police Service Business Planning, Tobi Hermann
MPA Major Research Papers
This paper examines the extent to which Ontario police business planning processes include effective citizen engagement and participation. A content analysis of public consultation data in the London Police Services was conducted and compared to municipal police department documentation in Windsor, Waterloo, and Sudbury. The findings reveal that police services in Ontario have embraced participatory mechanisms to engage the citizenry in an effort to renew democratic principles, increase perceptions of accountability, and legitimize the decisions made in the policy process.
The Role Of Religious Congregations In Providing Programs And Social Services In The Local Community: A Case Study Of London, Ontario, William Jaques
The Role Of Religious Congregations In Providing Programs And Social Services In The Local Community: A Case Study Of London, Ontario, William Jaques
MPA Major Research Papers
This paper examines the extent to which religious congregations contribute to the provision of programs and social services within their respective communities based on a survey of 30 religious congregations in London, Ontario. The findings reveal that religious congregations are working diligently to provide programs and services to residents in their communities and the programs and services that they offer contribute to the overall health and well-being of these areas
The Establishment Performance Measures And Indicators For Social Housing In Ontario – The Background And The Process: What Are The Challenges?, Kathyrn Zarfas
The Establishment Performance Measures And Indicators For Social Housing In Ontario – The Background And The Process: What Are The Challenges?, Kathyrn Zarfas
MPA Major Research Papers
This paper examines the barriers that stakeholders must address with respect to effective public sector performance measurement within the context of social housing in Ontario based on a case study of the Service Managers Expert Panel. The findings reveal that the challenges associated with establishing an effective performance management program include program history, peer support, and having the necessary knowledge and desire to make the program work.
Feasibility Of The New Public Management In Mexico, Yolanda Camacho-Zapata
Feasibility Of The New Public Management In Mexico, Yolanda Camacho-Zapata
MPA Major Research Papers
This paper examines New Public Management in the Mexican context and the reasons why the implementation of foreign public sector management practices may present difficulties in Mexico. The core themes of the approach are analyzed and applied to the country in order to determine their feasibility. The findings reveal that most of the techniques proposed by New Public Management would not be successful in Mexico because they are incompatible with the cultural values and practices in the country.
Municipal Structures, Camille Burnett
Municipal Structures, Camille Burnett
MPA Major Research Papers
This paper examines whether political institutions affect the way municipalities are managed based on case studies of the different municipal structures adopted by 24 cities across North America. The aim is to provide recommendations to the London Chamber of Commerce with respect to municipal management. The findings reveal that municipal governance is dependent upon the structure of the corporation and the way in which the structure affects governance is determined by the roles of the key players.
How Are We To Govern Ourselves?: The Engagement Of Citizens In The Local Government Policy Process, Ron Coristine
How Are We To Govern Ourselves?: The Engagement Of Citizens In The Local Government Policy Process, Ron Coristine
MPA Major Research Papers
This paper examines the effectiveness of citizen engagement as a complementary process to the representative nature of local democracy based on case studies of two policy issues that used different methods of citizen participation in Kincardine, Ontario. Interviews with the mayor and seven of eight councillors in the municipality were conducted. The findings reveal that the traditional method of top-down consultation processes is inferior to deliberative approaches and interactive forms of engagement can achieve more satisfactory outcomes.
A Grand Experiment In Municipal Governance: Toronto’S Board Of Management, 1996–1997, David Hutcheon
A Grand Experiment In Municipal Governance: Toronto’S Board Of Management, 1996–1997, David Hutcheon
MPA Major Research Papers
This paper examines why the Toronto Board of Management was created and why it is unique based on the recollections and thoughts of the researcher and other significant players in the changes to governance that were made in the 1990s. The findings reveal that the Board of Management had rapid success in such a short amount of time because politicians and bureaucrats trusted each other, the areas of responsibility were clearly defined, and the governance system was designed to foster creative and thoughtful solutions.
Health Systems Restructuring In Ontario: Public Participation And Regionalization – The Un-Traveled Road, Sarah Padfield
Health Systems Restructuring In Ontario: Public Participation And Regionalization – The Un-Traveled Road, Sarah Padfield
MPA Major Research Papers
This paper examines whether the healthcare system in Ontario can integrate the principles of public participation and citizen engagement with the regionalization of health authorities based on an extensive literature review, case studies, and personal interviews. The findings reveal that the goals of public participation and citizen engagement can be reconciled with the goals of cost containment and efficiency by instituting regional health authorities.
Performance Management: A Local Government Issue – Promoting Efficiency In The City Of Ottawa Post Amalgamation, Karen Gautam
Performance Management: A Local Government Issue – Promoting Efficiency In The City Of Ottawa Post Amalgamation, Karen Gautam
MPA Major Research Papers
This paper examines whether a performance management system would help the amalgamated City of Ottawa achieve the advantages sought by amalgamation by using a Balanced Scorecard (BSC) to assess the potential benefits for the municipality. The findings reveal that by implementing a comprehensive performance management system, Ottawa would realize the full benefits and efficiencies of amalgamation.
Devolution Or Downloading: The Financial And Service Effects Of Local Services Realignment On Ontario Ambulance Services, John Prno
MPA Major Research Papers
This paper examines the devolution of ambulance services in Ontario from provincial to municipal control to determine whether it has resulted in a more efficient, accountable, less costly, and simplified process. Data from a sample of municipalities in the province is analyzed in an attempt to determine differences in cost and service levels between municipalities that choose to contract ambulance services and those that decide to deliver ambulance services themselves. The findings reveal that although ambulance services in Ontario have been historically under-resourced and have experienced increased service levels, the cost of providing the service has almost doubled since devolution …
Labour-Management Relations Within The Fire Service: Building Trust And Respect, John Dehooge
Labour-Management Relations Within The Fire Service: Building Trust And Respect, John Dehooge
MPA Major Research Papers
This paper examines the conditions and characteristics for establishing and maintaining a successful labour-management relationship between fire chiefs and association presidents based on a survey and interview with a fire chief and association president from the Waterloo Fire Department (WFD). The findings reveal that the functional and effective labour-management relationship in Waterloo is characterized by shared organizational and relational values, a strong relationship with other staff members and the council the fire chief reports to, and mutual trust and respect.
Local Solutions For County-Wide Amalgamation: Factors For Success And Failure, Linda Dean
Local Solutions For County-Wide Amalgamation: Factors For Success And Failure, Linda Dean
MPA Major Research Papers
This paper examines local solutions for amalgamation in Ontario by conducting a comparative case study of the County of Brant’s success at amalgamation and the County of Dufferin’s failed efforts towards amalgamation. The findings reveal that the factors that contribute to the outcome of local amalgamation decisions include the loss of identity associated with municipal mergers, the assimilation of individual communities, and the blurring of each community’s distinct characteristics into one homogenous mass.
Governing Municipalities In A Dual Context: An Examination Of Urban Indian Reserve Creation Under Article 9 Of The Saskatchewan Treaty Land Entitlement Framework Agreement, Wesley Stevenson
MPA Major Research Papers
This paper examines the Saskatchewan Treaty Land Entitlement Framework Agreement (TLEFA) in an attempt to demonstrate that although it did not provide a full prescription for municipal land to be turned into reserve land, the framework agreement still remains relevant. A survey of municipalities and First Nations bands that have experience in urban reserve creation under the TLEFA was conducted. The findings reveal that there are several insights and lessons to be learned from the creation of urban reserves in Saskatchewan, emphasizing the continued significance of the TLEFA.
Citizen Participation In The Digital Age: An Evaluation Of The Potential Of A Website To Encourage Community Involvement In School Board Issues, Scott Chambers
Citizen Participation In The Digital Age: An Evaluation Of The Potential Of A Website To Encourage Community Involvement In School Board Issues, Scott Chambers
MPA Major Research Papers
This paper examines the potential for school board websites to engage the public by promoting a greater understanding of school board issues and accepting feedback and recommendations from the local community. An analysis of school board websites in Ontario was conducted to measure the effectiveness of existing websites as a method for communication. The findings reveal that until school boards provide an incentive for citizens to visit their websites on a regular basis, they will not become a strong way to connect to the community.
Evaluating The Public Participation Methods Used In Toronto’S Integrated Solid Waste Resource Management Process, John Ballantine
Evaluating The Public Participation Methods Used In Toronto’S Integrated Solid Waste Resource Management Process, John Ballantine
MPA Major Research Papers
This paper examines whether a meaningful public consultation process was used in the Solid Waste Management Marketplace Engagement Program (SWM-WEP) – later renamed Toronto’s Integrated Solid Waste Resource Management Process (TIRM) – based on case studies of the various meetings that took place throughout the process. The findings reveal that the public consultations that occurred in the SWM-WEP/TIRM cannot be characterized as a true dialogue because power was not transferred from bureaucrats and elected officials to the general population.
Women On Council: A Case Study Of 12 Ontario Cities, Kelly Barrowcliffe
Women On Council: A Case Study Of 12 Ontario Cities, Kelly Barrowcliffe
MPA Major Research Papers
This paper examines whether there is a greater proportion of women represented in urban politics than in provincial and federal legislatures. Case studies of 12 cities in Ontario were conducted and compared to data about female representation in the Canadian House of Commons. The findings reveal that women are not more represented at the local level than at other levels of government.
The District Of Cochrane Social Services Administration Board: An Analysis Of The Provincial Objectives Driving Its Formation And The Organization’S Capacity To Meet These Objectives, Kathryn Miller
MPA Major Research Papers
This paper examines whether the short- and long-term goals surrounding the Ontario government’s decision to create district social services administration boards have been met based on a case study of the Cochrane District Social Services Administration Board (CDSSAB). The findings reveal that the province’s short-term objectives have been met and, although many challenges persist, the CDSSAB is well positioned to meet the long-term objectives of efficiency, less government, and superior integrated services.
Financing Urban Transit: An Analysis Of Ontario Urban Transit Trends, John Cicuttin
Financing Urban Transit: An Analysis Of Ontario Urban Transit Trends, John Cicuttin
MPA Major Research Papers
This paper examines the public policy issue of transportation funding by analyzing the urban transit trends in Ontario regarding operating subsidies, ridership, service levels, cost and efficiency, revenue and fare, and productivity. The findings reveal that the elimination of provincial funding for urban transit in Ontario contradicts the integrated policy approach that is required for balanced urban transportation systems.
The Role Of Government In Economic Development: A Case Study Of The Tourism Industry In Bruce County, Malcolm Mcintosh
The Role Of Government In Economic Development: A Case Study Of The Tourism Industry In Bruce County, Malcolm Mcintosh
MPA Major Research Papers
This paper examines the role of government in economic development based on a case study of the tourism industry in Bruce County involving questionnaires and interviews with key stakeholders. The findings reveal that there can be a proper role for government in economic development and this role is determined by the severity of the economic and social circumstances affecting the community.
Intermunicipal Agreements: Case Studies In Durham And York Regions, Rebecca James
Intermunicipal Agreements: Case Studies In Durham And York Regions, Rebecca James
MPA Major Research Papers
This paper examines the extent and nature of intermunicipal partnerships in Durham Region and York Region based on an inventory of public partnerships in the two regions and case studies of five intermunicipal agreements. The findings reveal that if municipalities form public partnerships in certain service areas, cost savings can be achieved while still maintaining individual municipal control and accountability.
Development Of A Model For User Fees: A Model On Policy Development In Creating And Maintaining User Fees For Municipalities, Jim Mcqueen
MPA Major Research Papers
This paper examines the relevance and significance of user fees in Ontario based on case studies that assess user fee policies in four municipalities in the Halton Region – Burlington, Halton Hills, Milton, and Oakville. The findings reveal that user fees have become a more prominent revenue source and they are an important component of a municipality’s revenue base.
When Is Bigger Not Better?: The Management And Delivery Of Social Services On Manitoulin Island, Mary Nelder
When Is Bigger Not Better?: The Management And Delivery Of Social Services On Manitoulin Island, Mary Nelder
MPA Major Research Papers
This paper examines whether the Ontario government’s creation of District Social Services Administration Boards (DSSABs) has accomplished the stated objectives of simplifying access to services and better servicing clients, as well as improving cost-effectiveness, coordination, innovation, the sharing of resources, and achieving economies of scale. A case study of Manitoulin-Sudbury reveals that the DSSAB for the two combined districts has been unsatisfactory and none of the stated objectives of the policy have been achieved.
Why A Strategic Plan?: A Review Of Strategic Planning In Selected Ontario Municipalities, Moira Winch
Why A Strategic Plan?: A Review Of Strategic Planning In Selected Ontario Municipalities, Moira Winch
MPA Major Research Papers
This paper examines whether strategic planning processes successfully assist municipal councils and staff in Ontario based on case studies of 11 municipalities in Ottawa-Carleton and the City of Burlington. The findings reveal that in many instances, strategic planning is being used successfully and the most important factor that contributes to its success is the leadership and commitment of council to the initiation and implementation of the plan.
The Birth Of The Cape Breton Regional Municipality, Richard Ramsay
The Birth Of The Cape Breton Regional Municipality, Richard Ramsay
MPA Major Research Papers
This paper examines whether the causes of amalgamation in Cape Breton County are similar to the causes that have driven other amalgamations in the Maritime Provinces. Interviews with key stakeholders and an analysis of reports associated with the amalgamation were conducted. The findings reveal that Cape Breton County is a unique case and the Government of Nova Scotia decided to amalgamate because it recognized the dismal financial position of several of the municipal units.
Toward An Economic Development Strategy For The County Of Middlesex, Stephen Evans
Toward An Economic Development Strategy For The County Of Middlesex, Stephen Evans
MPA Major Research Papers
This paper examines the factors that are necessary in the successful adoption of an economic development strategy in Middlesex County based on an analysis of Census data pertaining to population, gender, age, income, education, employment, housing, and agriculture and an investigation of the governance issues in the region. The findings reveal that in order to overcome conflict among constituent municipalities and foster a sense of cooperation between them, decisions about economic development initiatives must be removed from the political realm and placed in the hands of local, appointed business actors.
Humanizing The Downsizing Process: A Review Of A Recent Downsizing Process In Three Conservation Authorities, Thomas Prout
Humanizing The Downsizing Process: A Review Of A Recent Downsizing Process In Three Conservation Authorities, Thomas Prout
MPA Major Research Papers
This paper examines the ways in which the negative effects of downsizing can be reduced based on a survey of stakeholders involved in the downsizing processes of three conservation authorities in Ontario – Ausable Bayfield, Saugeen Valley, and Upper Thames River. The findings reveal that the most important factor to consider with respect to downsizing is whether there are good human resource management practices in place long before the downsizing process is to occur.
Gta Reform: City Of Burlington – Identification And Analysis Of The Process Used By The City To Evaluate The “Golden” Report, Mickey Frost
Gta Reform: City Of Burlington – Identification And Analysis Of The Process Used By The City To Evaluate The “Golden” Report, Mickey Frost
MPA Major Research Papers
This paper examines the policymaking process used by local governments in order to determine whether the rational or incremental model of decision-making is most evident. A case study of the process used by the City of Burlington in response to recommendations made by the GTA Task Force concerning the City’s governance was conducted. The findings reveal that the policymaking process in Burlington was reflective of both models of decision-making, but elements of the incremental model and persuasion were more evident than the problem solving that is associated with the rational model.
An Investigation Of Strategic Planning And Organizational Change: Halton Regional Police Service, Laurie Mcginn
An Investigation Of Strategic Planning And Organizational Change: Halton Regional Police Service, Laurie Mcginn
MPA Major Research Papers
This paper examines the strategic planning process used by the Halton Regional Police Service to assess its effectiveness in terms of counteracting staff resistance to change. Case studies of the process that was used in 1991 and repeated in 1995 were conducted. The findings reveal that the working philosophy of strategic planning would be better served by fully recognizing and anticipating employee resistance to change within the strategic planning process and developing solutions to help overcome its effects.