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Full-Text Articles in Public Administration
Beyond The City-County Divide: Race, Referenda, And Representation In Consolidated Governments, Christopher Johnson Acuff
Beyond The City-County Divide: Race, Referenda, And Representation In Consolidated Governments, Christopher Johnson Acuff
Doctoral Dissertations
Despite an abundance of research on the impacts of city-county consolidation, the majority of studies to date have focused on outcomes related to efficiency, effectiveness, and economic development. However, two areas which have gone relatively unexplored, particularly from a quantitative perspective, relate to the impact of consolidation on minority representation, as well as the determinants of successful referenda often required in establishing these forms of government. The existing literature on representation is sparse, and often relies on anecdotes or a small number of individual examples. Further, while several in-depth studies have attempted to assess the factors which contribute to successful …
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Doctoral Dissertations
Examining the relationship among government performance, service satisfaction and trust in government advocated by the New Public Management, this research contributes to a better understanding of the performance-trust hypothesis and its assumptions. This study evaluates the satisfaction link of the performance-trust hypothesis, investigating influences on service satisfaction and how these translate into trust. In particular, two implicit assumptions of the performance-trust hypothesis are explored. First, citizen experience with public services is examined as a measure of specific support for government. Second, the role of citizen interactions with the bureaucracy is assessed, specifically identifying the influence of citizen attitudes toward public …