Policy Design, Analysis, and Evaluation Commons^™

Unleashing Innovation In Public Agencies, Christine G. Springer

Public Policy and Leadership Faculty Research

Nurturing continuous innovation and renewal in public agencies is not only important but critical to successful public management in an environment of change. Innovation is a tool for transforming the entire culture of organizations and there is a growing recognition that fostering a culture of innovation is critical to success. It is even as important as mapping out competitive strategies, maintaining good profit margins in revenue areas or meeting statutory requirements. There are fifteen types of teams and individuals that fuel innovation inside organizations: five outsiders and ten insiders. By developing and supporting some of these innovation personalities that often …

Achieving Community Preparedness Post-Katrina, Christine G. Springer

Public Policy and Leadership Faculty Research

Improving disaster response capabilities within this country requires better coordination not only within the Department of Homeland Security, but also across the federal government as well as with state and local governments, private and non-profit sectors. To do so, according to more than 150 state and local stakeholders that I surveyed in April, 2009 and again in April, 2010, requires that FEMA improve its capacity to fully support state, local and tribal stakeholders … that it improve its internal business practices so as to better implement federal policies and guidance…that it find a way to use thematic goals and transition …

Making The Most Of Opportunities During A Recession, Christine G. Springer

Public Policy and Leadership Faculty Research

The best public managers know that conventional thinking won’t get them through tough times and that a recession is a rich opportunity to reinvent their organization and to lay the groundwork for future successes. Good times are when managers experience their greatest success. But bad times provide the greatest opportunities to rethink how the organization will persist through the inevitable up and down economic cycles so as to be successful in the future. Smart managers today that I have engaged regarding this process say that they plan for both the good and bad times by continually focusing on six processes: …

Strategic Management Of Three Critical Levels Of Risk, Christine G. Springer

Public Policy and Leadership Faculty Research

The financial crisis that erupted in 2007 revealed a major gap in the management systems of government and business. For the most part, governments focused on revenue growth, productivity, cost control and quality. There were many interrelated factors involved with the failures but two in particular stand out in my mind: a failure to explicitly account for risk when formulating organizational strategies and a failure to monitor and manage the risks that they had identified and assumed. Organizations face many different types of risk but often they can be categorized into three types based upon their predictability, controllability and management. …

An Examination Of Rural Residents’ Perceptions Of Environmental Activities At The Nevada Test Site: Results Of A Mail Questionnaire 2008 – 2009, Helen R. Neill

Public Policy and Leadership Faculty Research

Purpose:

Given the U.S. DOE's Environmental Management activities at the Nevada Test Site, what matters to rural residents living nearby?

DOE provided a grant to the University of Nevada, Las Vegas to conduct a questionnaire and analyses.

Managing In A Time Of Crisis, Christine G. Springer

Public Policy and Leadership Faculty Research

Some managers shine during a major crisis, while others don’t. As a strategic manager, one must follow a comprehensive protocol that includes the implementation of teams, systems and tools to respond to a crisis. It also requires having an action plan in place to react quickly, manage rumors and respond to victims and stakeholders sincerely while recovering from the crises’ impact. It starts with being willing to ask and answer important questions like: What is the worst that could happen? It then requires addressing how to plan for and avert crises by securing the workplace and the proper management of …

Transition Teams Matter, Christine G. Springer

Public Policy and Leadership Faculty Research

As President-elect Obama comes to office, his administration faces daunting challenges and yet many expect that his diverse team of cabinet appointees may serve as a model for future transitions. In order for this administration to be truly successful, more is required. There must be functional teams in place not only at the cabinet level but also at the public administration level within each agency that operate according to clearly defined decision-making protocols and understand what they are accountable for and are willing to own the results achieved. This requires leadership, team skill and an alignment process so that progress …

Emergency Managers As Change Agents, Christine G. Springer

Public Policy and Leadership Faculty Research

Since 2001, FEMA and others have been defining and refining competencies for emergency management professionals. In so doing, they have addressed directly and indirectly the qualities of leaders. We know that leadership is not a person or a position. It is a complex relationship between people, based on trust, obligation, commitment, emotion, and a shared vision of the good. We also know that transformational or change-based leadership has become an organizational necessity given the fact that emergency management as a profession is just now coming into its own and emergency management jobs are not traditional in terms of the how, …

Contract Management: A P.A. Education For Boundary Managers., M. Ernita Joaquin

Public Policy and Leadership Faculty Research

Graduates of public administration programs might reasonably be expected to accurately spell out, even in their sleep, POSDCoRB. After all, it was Luther Gulick's rock-hewn formulation of the skills involved in public administration, circa 1937. Almost seven decades later, in their book Governing by Network, Stephen Goldsmith and William Eggers called for a
/="/">cultural transformation in the way we build capacity in the public sector, and, as I see it, crafting a new POSDCoRB for our time.

Strategically Managing Resources And Revenue, Christine G. Springer

Public Policy and Leadership Faculty Research

The author reflects on the use of strategic management in the success of the United States Postal Service. She states that the U.S. Postal Service has used the breakthrough productivity scheme to reduce mail-processing costs and address retail locations and bulk-mail areas. She believes that the service is committed in gaining sustained success through the scheme and in serving its customers effectively.

Managing With Foresight And Insight, Christine G. Springer

Public Policy and Leadership Faculty Research

As we begin the New Year, it is important to look at the trends that need to be considered in the future and how or if these driving forces will define what strategic management means in 2008. It is also important to understand that looking to the past alone for guidance may skew our view of present facts even when those facts are supported by sound data. Strategic managers make sense out of what is going on around them and what is possible in the future by looking and listening to forecasts for the future, to what is critical for …

Managing With Foresight And Insight, Christine G. Springer

Public Policy and Leadership Faculty Research

The article shares the author's views on managing with foresight. According to her, strategically managing with foresight has always required with informed understanding. She stresses that one of the most effective disciplines for learning from experience is After Action Review (AAR). She expresses that AARs are examples of tools for foresight because it seeks to learn more from what have happened and apply the learning to an organization's understanding of the future.

Managing Through Strategic Agendas, Christine G. Springer

Public Policy and Leadership Faculty Research

The author discusses the development of the Balanced Scorecard and strategic agendas on solving social and economic problems by the government. She stated reasons why organizations or countries choose to establish strategic agendas, such as it helps develop a vision, serves as a framework for monitoring government and nonprofit performance, and develops political platform. She concluded that its establishment is vital to success in developing countries and in the federal system of government.

Putting A Face On Organizational Innovation, Christine G. Springer

Public Policy and Leadership Faculty Research

The article discusses the author's view on the importance of fostering continuous innovation and renewal in public agencies for the success in public management. The author shares that she has come to understand that there are 15 types of teams and individuals that feed innovation inside organizations, outsiders and insiders. She said that by developing such innovation personalities, public managers have the chance to support new concepts in improving processes.

P.A. In The Era Of Competitive Sourcing: Quality, Qualitatively, M. Ernita Joaquin

Public Policy and Leadership Faculty Research

Among President George W. Bush's management initiatives, competitive sourcing was the most complex, most challenging, and most politicized, admitted Angela Styles, chief of procurement policy at the Office of Management and Budget (OMB), in 2002.

Styles had left OMB when I started my research but behind her the battle raged on how to subject thousands of federal commercial jobs for public private competition under the rules of Circular A-76 and according to performance criteria set by the OMB Scorecard.

In competitive sourcing, if contractors can perform the job more efficiently than the govemment team, the work is outsourced and the …

Taking The Time To Rebuild Trust In Government, Christine G. Springer

Public Policy and Leadership Faculty Research

The author reflects on the importance of trust. She stated that trust is more significant than ever to public managers as trust in the government ebbs. It is important to public managers because it directly impacts the speed and cost of getting things done. Moreover, she considers command and control management and downsizing and reengineering as threats to any trust infrastructure.

Communication Counts, Christine G. Springer

Public Policy and Leadership Faculty Research

The author discusses the necessity of communications in a business setting. She cited the implementation of Plain Talk by the Annie E. Cassey Foundation which proves the fact that policy works best when decision makers, community residents and citizen customers communicate effectively. She also revealed that to surely achieve success in the business, it is suggested to never underestimate the emotional power of human nature and build a sense of community through continual communication.

Managing Conflict To Build Consensus, Christine G. Springer

Public Policy and Leadership Faculty Research

The article discusses views on dealing with conflict to build consensus in strategic management. Fostering conflict to improve decision making while building consensus so essential to effective implementation demands the stimulation of debate, keeping conflict constructive, ascertaining that the process is fair and legitimate and being able to reach closure.

Uncertainty, Climate Change And Nuclear Power, David M. Hassenzahl

Public Policy and Leadership Faculty Research

Long time-horizon environmental risks with potential for global impacts have increased in visibility over the past several decades. Such issues as climate change, the nuclear fuel cycle, persistent synthetic chemicals, and stratospheric ozone depletion share some characteristics, including intergenerational impacts, strongly decoupled incidence of risks and benefits, substantial decision stakes and extreme uncertainty. What is not well understood are the similarities and differences among sources and implications of uncertainty among these global environmental threats, especially those associate with current and future human behavior. This describes the uncertainties associated with managing two global concerns: the nuclear (fission) fuel cycle and anthropogenic …

Technical Risk Information: Decision Tool Or Rhetorical Ammunition? Undisputed Facts In The Yucca Mountain Debate, David M. Hassenzahl, Denise Tillery, Paulette Laidler

Public Policy and Leadership Faculty Research

This paper examines how both opponents and proponents of the proposed high-level nuclear waste repository at Yucca mountain Nevada claim that uncontroversial information supports their conflicting positions. Four pieces of information in particular are claimed by both sides: the distance of the proposed site from Las Vegas, the volume of waste that has been produced, the threat of terrorism since 9/11/01, and the occurrence of an earthquake in early 2002. Possible explanations for the difference include naive positivism, social constructionism, persistent beliefs and implicit warrants. The latter two models better explain observed knowledge/preference states. If so, more or better information …

Community Acceptance Of Affordable Housing, C. Theodore Koebel, Robert E. Lang, Karen A. Danielsen

Public Policy and Leadership Faculty Research

Despite historically low interest rates, organizations across the nation have become increasingly concerned about the impacts of regulatory constraints and anti-growth sentiments on the availability and cost of housing. This concern is by no means limited to a few “high cost” areas like Boston and San Francisco. It can also be found in Iowa City, where new single-family houses were recently selling from $150,000 to $375,000 (prices readily considered affordable in many larger metropolitan areas) and even in rural areas where spill-over growth and “drive to qualify” solve the commuter’s affordability problem while creating unforeseen affordability problems for the rural …

Evaluation Of The Hud Elder Cottage Housing Opportunity (Echo) Program, C Theodore Koebel, Julia Beamish, Karen A. Danielsen, Virginia Polytechnic Institute And State University

Public Policy and Leadership Faculty Research

ECHO housing was introduced in the United States in the 1980s based on a program started in Australia in 1975. An ECHO unit is a small house in which an elderly person resides and which is placed near the home of a host (either relatives or close friends of the elderly person). The purpose of this arrangement is to make it convenient and efficient for the occupants of the host family dwelling to provide assistance to the elderly person residing in the smaller ECHO house.

Although ECHO housing provides a means for keeping an elderly resident close to family and …

Perspectives On Economic Analyses For High Level Waste Disposal, Helen R. Neill, Robert H. Neill

Public Policy and Leadership Faculty Research

There are both internal and external pressures on the U.S. Department of Energy (DOE) to reduce costs of disposal and still maintain radiation protection to both present and future generations. The question arises whether both of these goals are attainable.

Resource Use Conflict In New York City's Catskill Watersheds: A Case For Expanding The Scope Of Water Resource Management, Krystyna Anne Stave

Public Policy and Leadership Faculty Research

In New York City's water supply watersheds, controversy over water quality protection underscores both the need to expand the scope of water resource management and the challenges to doing so. This paper describes the response of watershed residents to !'Jew York City's efforts to avoid filtration mandated by the 1986 Safe Drinking Water Act Amendments and 1989 Surface Water Treatment Rule. The emergence of a spectrum of stakeholder groups representing land owners, sport fishermen, businesses, environmental groups and local communities has brought social and economic issues not previously part of the City's water management program to the center of the …