Social Psychology Commons^™

The Relationship Between Mood, Emotional Labor, Ego Depletion, And Customer Outcomes Over Time, Eric Mckibben

All Dissertations

This dissertation examined the role of customer service representative mood in predicting emotional labor demands which subsequently predicted ego depletion and customer satisfaction ratings and tip percentage. Organizations require employees to display a positive mood or emotion and generating organizationally mandated positive emotions to display to customers requires emotion regulation which can be quite taxing for employees. Indeed, emotion regulation, a form of self-regulation, has been experimentally linked to a state similar to exhaustion called ego depletion. As such, employee mood, emotional labor and subsequent ego depletion are likely to play a role in customer ratings of satisfaction. A study …

Factors Affecting The Institutional Perception Of Alumni Of The University Of Arkansas, Anthony Mcadoo

Graduate Theses and Dissertations

Alumni relations programs are a foundational component to institutional advancement and are often the unit that regularly communicates news and information about the institution to its alumni. Alumni relations professionals can strategically position a higher education institution among its alumni by including and emphasizing information that is found to have a positive impact on the opinion of alumni. The purpose of this study was to identify the relationship between the factors that impact alumni opinion of the University of Arkansas, loyalty to components of the University and overall current opinion. This study utilized secondary data from the Alumni Attitude Study® …

Student Leader Lmx Relationships As Moderated By Constructive-Developmental Theory, Shelly Mumma

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

This study examined how the quality of Leader-Member Exchange (LMX) relationships was moderated by the Constructive-Developmental stage or Order of Consciousness of both leader and follower. Using student organization presidents and officers on a small, private, liberal arts college campus in the Midwest, the researcher used a sample of 37 students to study the impact developmental stage had on the leadership relationship. Using the Leader Member Exchange-Multi-Dimensional Measure (LMX-MDM), four dimensions of LMX were examined. The four dimensions were Affect, Contribution, Loyalty and Professional Respect. There was no significant relationship between Order of Consciousness and quality of LMX relationship. While …

Reducing Heavy Drinking Among First Year Intercollegiate Athletes: A Randomized Controlled Trial Of Web-Based Normative Feedback, Diana M. Doumas, Tonya Haustveit, Kenneth M. Coll

Counselor Education Faculty Publications and Presentations

This study evaluated the efficacy of a web-based personalized normative feedback program targeting heavy drinking in first year intercollegiate athletes. The program was offered through the Athletic Department first year seminar at a NCAA Division I university. Athletes were randomly assigned to either a web-based feedback group or a comparison condition. Results indicated high-risk athletes receiving the intervention reported significantly greater reductions in heavy drinking than those in the comparison group. Additionally, intervention effects were mediated by changes in perceptions of peer drinking. Findings support the use of web-based normative feedback for reducing heavy drinking in first year intercollegiate athletes.

Examining The Relationship Between Criticism And Muscle Dysmorphia Symptomotology In Collegiate Men, Lauren M. Menees

Masters Theses & Specialist Projects

The goal of the current study was to examine the relationship between critical comments that men can recall others making about their bodies and their current level of Muscle Dysmorphia (MD) symptomotology. Participants (N = 118) were recruited via study board from a mid-Western university with a population of 20,674 students. The hypothesis of the current study was that men who can recall critical comments about their bodies will report more MD symptomotology than those who remembered no such comments. In addition, it was expected that out of those who recall critical comments, the more severe or threatening they remember …

Fat Talk Between Friends: Co-Rumination About Physical Appearance, Jonathan A. Rudiger

Psychology Theses & Dissertations

In recent years, there has been a growing interest in the study of social and interpersonal factors that influence emotional adjustment and body image. Co-rumination is a new construct in the friendship literature which refers to discussing problems excessively and sharing negative feelings within the context of a close relationship. However, there is a lack of research with regard to the specific content of co-ruminative dialogues. In the body image literature, the term "fat talk" was coined to describe a negative, appearance focused dialogue that takes place in the context of female social circles. There have been no studies examining …

The Antecedents Of Initial Trust On Intention To Purchase Online In Malaysia., Chin Kian Hoong

Student Works (2010-2019)

Internet shopping is not new to developed countries, particularly from the western part. However, survey shows that the volume of Internet purchase in Malaysia is far behind compared to those countries. The percentage of Internet shopping in Malaysia is relatively low compared to other Internet usage. Lack of initial trust on Internet vendors is an issue in Internet shopping. Without a trusting foundation, Internet shoppers are reluctant to move forward to make transactions online. Therefore, formation of trusting attitude is imperative in any success of Internet business. However, the factors that influence the formation of initial trust Internet shopping remain …

The Associations Among Computer Mediated Communication, Relationships, And Well-Being, Holly H. Schiffrin, Anna Edelman, Melissa Falkenstern, Cassandra Stewart

Psychological Science Articles

Social support provided by interpersonal relationships is one of the most robust correlates of well-being. Self-disclosure serves as a basic building block of these relationships. With the rapid growth of the internet in recent years, the question remains how self-disclosure, and subsequently relationships and well-being, differ when people communicate over the internet rather than in person. The purpose of this article is to describe current internet usage patterns as well as explore the association of internet usage and well-being. Additionally, it directly compares the perceived benefits of face-to-face communication and computer mediated communication. A questionnaire was administered to 99 undergraduates …

Sea Cruise: Israelis And Palestinians Drowning In Water Sport, Ibpp Editor

International Bulletin of Political Psychology

The article discusses differing Israeli and Palestinian narratives in regards to the deaths of 9 people during an Israeli blockade of Hamas-controlled Gaza.

The Use Of Horticulture And Gardening As A Special Education Tool At The High School Level, Krysta Marie Johnson

Horticulture and Crop Science

THIS REPORT CONTAINS PLANNING METHODS AND INSTALLATION PROCEDURE FOR A RAISED VEGETABLE GARDEN FOR WILSONVILLE HIGH SCHOOL, IN WILSONVILLE, OREGON. THE PRIMARY PURPOSE OF THE GARDEN WAS TO USE IT AS A LEARNING TOOL FOR THE SPECIAL EDUCATION DEPARTMENT AT WILSONVILLE HIGH SCHOOL. UPON DOING MORE RESEARCH IT BECAME EVIDENT THAT THE GARDEN CAN ALSO BE USED AS A HEALING TOOL FOR STUDENTS WHO SUFFER FROM ATTENTION DISORDERS AND WHO HAVE EMOTIONAL AND LEARNING DISABILITIES. THE STUDENTS HAVE BECOME INVESTED IN THE GARDEN PROJECT AND LOOK FORWARD TO DOING MORE PROJECTS WITH THEIR CLASS.

The Effect Of Group Attitude Diversity And Attitude Strength On Subsequent Cooperation, Ming-Hong Tsai, Margaret Shih

Research Collection School of Social Sciences

Groups often have members who hold opposing opinions on specific issues. The presence of undecided people within a group may promote cooperation among group members who hold opposing views on an issue under consideration. The study examined the joint effects of group attitude diversity (i.e. mixed attitude diversity vs. polarized attitude diversity) and one’s strength of attitude on the cooperation. In groups considering a controversial issue with no undecided group members (i.e. polarized attitude diversity), people with strong attitudes were less likely than those with weak attitudes to cooperate with group members who held opposing views. However, the above differences …

Understanding The Psychological Motives Behind Microblogging, Lin Qiu, Angela K. Y. Leung, Jun Hao Ho, Qi Min Yeung, Kevin Joseph Francis, Pei Fen Chua

Research Collection School of Social Sciences

This research aims to understand the psychological motives behind microblogging. We conducted two studies to investigate if social exclusion and existential anxiety would lead to a high tendency to microblog. Our results show that participants did not use microblogging to satisfy their needs for social connection and affiliation, but highly extraverted participants did use it to relieve their existential anxiety.

Who Is James Bond? The Dark Triad As An Agentic Social Style, Peter K. Jonason, Norman P. Li, Emily A. Teicher

Research Collection School of Social Sciences

If the Dark Triad are costly traits for individuals to have and individuals are predisposed to avoid interacting with selfish individuals, how do those who have those traits extract resources from their environment? We contend that a specific set of personality traits will enable individuals to do so. We showed that those who are disagreeable, extraverted, open, and have high self-esteem along with low levels of neuroticism and conscientiousness score high on the Dark Triad (Study 1: N = 216). Additionally, having a more individualistic and competitive approach to others and not a strongly altruistic orientation will also help those …

Improving Bilingual Caregivers' Understanding Of Preschool Early Education Program, Alisha Lopez

Psychology and Child Development

An examination of bilingual parent understandings of a Preschool Early Education Program for speech delays at C.L. Smith Elementary indicated the need for a resource to educate caregivers. In this service project, an informational DVD was created to provide caregivers with knowledge about speech development, speech delays, the P.E.E.P. program, and common ways they can integrate speech development practices into their home lives. One hundred copies of the DVD were given to the P.E.E.P. program at C.L. Smith Elementary for distribution to bilingual caregivers entering the program in years to come.

New Well-Being Measures: Short Scales To Assess Flourishing And Positive And Negative Feelings, Ed Diener, Derrick Wirtz, William Tov, Chu Kim-Prieto, Dong-Won Choi, Shigehiro Oishi, Robert Biswas-Diener

Research Collection School of Social Sciences

Measures of well-being were created to assess psychological flourishing and feelings—positive feelings, negative feelings, and the difference between the two. The scales were evaluated in a sample of 689 college students from six locations. The Flourishing Scale is a brief 8-item summary measure of the respondent’s self-perceived success in important areas such as relationships, self-esteem, purpose, and optimism. The scale provides a single psychological well-being score. The measure has good psychometric properties, and is strongly associated with other psychological well-being scales. The Scale of Positive and Negative Experience produces a score for positive feelings (6 items), a score for negative …

Sleep Disturbance In The Homeless Population: The Relationship Between Homelessness, Sleep And Health, Megan Elizabeth Corning

Honors Scholar Theses

Little is known about how sleep disruption impacts physical health among the homeless. The association between homelessness, quality of sleep and physical health were investigated in the current study. Convenience sampling was used to select participants from a pool of people attending the programs of Ecclesia Ministries. Interviews were conducted with 32 persons from the Boston metropolitan area, of whom 23 were currently homeless. The researcher assessed level of sleep disturbance, number of health problems and degree of homelessness using a standard demographic questionnaire, the General Health Questionnaire-12 (GHQ-12) and the Pittsburgh Sleep Quality Index (PSQI). Our results found evidence …

You And Me Baby Ain't Nothing But Mammals: Disgust, Evolution, And The Transcendence Of An Immaterial Soul, Sara G. Gottlieb

Psychology Honors Projects

Materialist theories of mind are disturbing for those who endorse the idea that an immortal soul is distinct from the material body. Many argue for a uniqueness of the human spirit that transcends bodily qualities. The present research focuses on the rejection of human evolution from the perspective of disgust, which has both a physical (body) and moral (soul) component and is elicited by objects that remind us of both death and animals. Study 1 asked whether those primed to feel disgusted would show an implicit preference for creationism over evolution on an Implicit Associations Test but failed to find …

500 Friends And Still Friending: The Relationship Between Facebook And College Students’ Social Experiences, Carolyn L. Klingensmith

Psychology Honors Projects

I conducted two studies that investigated Facebook and its relationship to college students’ social experiences. The first study focused on the associations between Facebook use and homesickness and friendsickness, while the second study explored the Facebook status and its relationship to the personality characteristics shyness, loneliness and a sense of belonging. Participants included 220 college students. Higher levels of Facebook use were related to higher levels of friendsickness and a greater connection to the Facebook status was related to higher levels of loneliness and shyness. Overall, Facebook had a negative relationship with college students’ social experiences.

Exploring The Effectiveness Of School-Wide Positive Behavior Supports In The Elementary School Setting, Ashely Bryce Mcginnis

Masters Theses & Specialist Projects

School-Wide Positive Behavior Supports (SWPBS) is a heavily promoted area that focuses on promoting pro-social behavior and preventing misbehavior. Many schools are moving towards SWPBS as the universal level of support for behavior. With Response to Intervention (RtI) being at the forefront of educational reform, this type of universal support is strongly recommended for academic needs, as well as behavioral needs. Data were collected from 25 schools in the West Region of Kentucky that collaborate with the Kentucky Center of Instructional Discipline (KYCID). A series of t-tests were completed in order to examine the relationship between Office Discipline Referrals (ODRs), …

Potential Factors That Influence Team Identification: A Desire To Be Similar Or Different?, Courtney A. Clippert

Masters Theses & Specialist Projects

The purpose of the current study is to determine whether eliciting the need for assimilation or the need for differentiation influences individuals’ identification with a given team. Team identification is defined as a fan’s psychological connection to a team; that is, the extent to which the fan views the team as an extension of him or herself (Wann, Melnick, Russell, & Pease, 2001). It is important to understand potential factors that may motivate and potentially increase one’s identification with a particular team.

The sample consisted of 106 participants attending Western Kentucky University. The participants completed the Sport Fandom Questionnaire (SFQ) …

The Effects Of Picture Presentation On Male Body Shame And Muscle Dysmorphia, Samantha A. Wilson

Masters Theses & Specialist Projects

The purpose of this study was to investigate whether picture presentation influenced men’s experienced body shame or Muscle Dysmorphia symptomatology, and whether there was a relationship between body shame and Muscle Dysmorphia. Participants were 112 men attending Western Kentucky University. Participants completed the Body Shame Questionnaire and Muscle Dysmorphia Inventory. Participants were randomly assigned to either view eight photographs of average men or eight photographs of muscular men. After viewing the photographs, the participants completed the Objectified Body Consciousness Scale and the Muscle Appearance Satisfaction Scale. Although there was a trend, results indicate that men who view photographs of muscular …

Gender Socialization In Toys By Parents, Christina A. Simmons

Renée Crown University Honors Thesis Projects - All

Substantial research in child development focuses on the formation of gender identity and how socialization in the home contributes to the acquisition of gender-linked behavior; however, there is not much recent discussion of the parents’ influence in the formation of gender stereotypes, specifically of those regarding toys, in Spain. Research indicates that children are able to identify the gender appropriateness of certain toys at early ages (between 2 and 4 years of age) and their interest in playing with stereotyped toys varies as a function of the toys' gender appropriateness. This study focused specifically on gender and toys and how …

Virtual Teams Affect, Performance And Interpersonal Perception With Unexpected Leadership Change, Jeanette M. Zoeckler

Renée Crown University Honors Thesis Projects - All

Traditional ways of doing business and communicating in the workplace are changing. With frequent mergers, shifting operational demands and underlying economic pressure, computer-mediated communication has been increasingly employed. To achieve greater flexibility in workforce configurations, working virtually is often more the norm than the exception. With continuously improving internet technologies, frequently work-teams are formed when members are not geographically co-located. Both internal and external pressures combine, in the corporate setting, to produce an unprecedented velocity of change which seems especially related to globalization. (Held, 2007) Just exactly how does the virtual team handle abrupt change? While many researchers focus on …

The Boys' Club: An Exploration Into The Social World Of A Las Vegas Casino Sports Book, Frederick W. Krauss

UNLV Theses, Dissertations, Professional Papers, and Capstones

This ethnography of the La Mesa Casino Sports Book explores the characteristics that frame the social world its regular patrons create. Specifically, I explain the characteristics of La Mesa’s sports bettors, the types of people who bet on sports, the mechanisms used to sustain participation in the scene, and how the sports bettors view themselves, their social world, and those outside of it. I argue that regular sports book patrons do not use the environment simply for sports betting. Rather, their complex interactional dynamics create a robust social world they come back to again and again to create a meaningful …

African American And Caucasian Males' Evaluation Of Racialized Female Facial Averages, Rhea M. Watson

UNLV Theses, Dissertations, Professional Papers, and Capstones

The answer to what makes a face attractive has been debated for generations and studied in different disciplines. The current study investigated African American and Caucasian males' evaluation (attraction) to racialized female faces. Faces varied from 100% African American to 100% Caucasian (and included variations that were 25% of either group, or 50% of both groups). Twenty African American and 30 Caucasian men each viewed ten faces, and evaluated them in terms of their appearance and the likelihood that the men would interact with (befriend, date, or marry) the person pictured. Findings revealed that African American men found the 100% …

Implementing An Asca-Informed School Counselor Supervision Model: A Qualitative Field-Based Study, Janet M. Glaes

Dissertations

The American School Counseling Association's (ASCA) National Model has been recognized in the field of professional school counseling as an effective framework for the training and supervision of school counselor interns. Despite this recommendation, school counselor supervision models which incorporate the ASCA model have until recently been rare and are still in the early stages of development. This qualitative study describes the supervision experiences of six pairs of school counselor supervisors and their interns (at the elementary, middle, and high school levels) as they employed an ASCA-based school counselor specific supervision model in their internship practices. The supervision model utilized …

A Study Of The Effectiveness Of A Pilot Training Program In An Organizational Setting: An Intervention For Work Engagement, John Joseph Kmiec Jr.

Dissertations

This study measured the effects of a learning intervention designed to enhance the capabilities of immediate managers to increase the level of work engagement in line employees at a small manufacturing firm in south Mississippi. The study answered the call of researchers to investigate the impact of innovative management practices on work engagement (Bakker, Schaufeli, Leiter, & Taris, 2008). The firm’s Production business unit managers participated in a 90-day learning program based on five skills outlined by Flagello and Dugas (2009); the Maintenance business unit managers did not participate in the learning. At three intervals during the intervention, the researcher …

Confirmatory Factor Analysis Of The Protective Behavioral Strategies Scale (Pbss) Across Racial Groups, Sasha Joy Lambert

Dissertations

Alcohol consumption among college students, and the negative alcohol-related consequences that accompany that consumption, have been consistent concerns for colleges and the general public for several decades. Protective behavioral strategies are emerging in the literature as a potentially effective means of reducing harm to students; however, psychometrically sound measures for protective behavioral strategies are only in a development stage at this point. One such measure, the Protective Behavioral Strategies Scale (PBSS), showed particular promise in this area, but previous research suffered from sample limitations, particularly very low sampling of students of color. In the current study, additional items were added …

Acculturation, Alienation, And Hiv Risk Among The Russian-Speaking Drug Users In Estonia, Anna Skosireva

All Dissertations

In 1991, dramatic socio-political changes transformed the Russian-speaking population in Estonia from the governing class to an immigrant minority virtually overnight absent of a relocation or emigration process. New citizenship and language policies, and associated socioeconomic hardships, drove many of the Russian-speaking population to the edges of the society. These processes were amplified by traditional acculturation challenges that led to increased psychological distress, rising indicators of social exclusion and social alienation, and poor health, including HIV/AIDS and substance abuse, in this linguistic group during the past two decades. Given the growing relevance of cultural issues in this group as well …

Latter-Day Saint Religiosity And Attitudes Towards Sexual Minorities, Cory John Myler

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

Existing research has revealed a robust relationship between high religiosity and negative attitudes towards sexual minorities. To date, however, there have been few studies investigating this relationship within the membership of The Church of Jesus Christ of Latter-day Saints (the LDS Church). The unique history, doctrine, and organization of this religion, along with its large size, rapid growth, and sizable influence, indicate that a study of homophobia among church members will provide additional information about the relationship between religiosity and negative attitudes. These data will shed additional light on the make-up and nature of homophobia, offer insight into the relationship …