Industrial and Organizational Psychology Commons^™

We Are Fundamental (Somos Fundamentales): Examining The Perceptions Of Dei Initiatives Among First- And Second-Generation Latino Migrant Workers, Hector Aguilar

Electronic Theses, Projects, and Dissertations

Regarding organizational literature, diversity, equity, and inclusion (DEI) has been a topic of considerable interest due to an abundance of minority groups in the workforce, who are typically targeted by DEI policies. Within minority groups are migrant populations which make up a great deal of the working population, with Hispanic workers also accounting for a significant portion of that workforce. Organizational literature has had a great underrepresentation of the Hispanic working population who are an imperative group to study to better understand their attitudes, behaviors, perceptions, and outcomes, based on organizational DEI approaches. This can help promote researchers and organizations …

Are We Safe?: An Explanatory Dissertation Of African American Females' Psychological Safety At Work, Loren Ashley Shelley

Theses, Dissertations and Culminating Projects

This dissertation aimed to explore the relationship between demographic diversity and psychological safety within workplace teams, with an additional focus on African American females. Despite extensive research on psychological safety, there is limited understanding of how demographic diversity influences perception of psychological safety within teams and an even more limited understanding of African American females’ perception of psychological safety within teams. The study sought to address this gap by investigating if team similarities and dissimilarities with regards to demographic differences, marginalized identities (moderation), with an emphasis on African American female identity, and microaggressions (mediation) affected individuals’ perceptions of psychological safety …

Voices From The Margins: Women Of Color On Diversity Policies And Workplace Culture, Aparna Kasturi

Electronic Theses, Projects, and Dissertations

Women of Color (WoC) in corporate leadership experience distinct problems that stem from the intersection of race, gender, and class. Despite the extensive implementation of diversity, equality, inclusion, and accessibility (DEIA) policies in companies, these initiatives often emphasize quantitative metrics over genuine lived experiences. Many of the DEIA policies seem cosmetic and do not tackle the fundamental challenges faced by WoC such as the "glass ceiling," "sticky floor," and exclusion from sponsorship networks; how the lack of an intersectional approach in policy development might overlook the subtle biases. By placing the voices and lived experiences of WoC at the center, …

The Elephant (And Donkey) In The Room: The Effects Of Political Ideology On Diversity Training Effectiveness, Luke P. Kayga

Dissertations, Theses, and Capstone Projects

In recent years, the prevalence of Diversity, Equity, and Inclusion (DEI) trainings in organizations has grown significantly (Wang et al., 2024). DEI trainings are typically designed with the purpose of educating organizational members on DEI-related content and promoting feelings of inclusion in the workplace (Devine & Ash, 2022). Much like many other types of organizational training efforts, the effectiveness of DEI trainings is contingent on a variety of input factors. One such factor that has been extensively covered in the broader training literature but relatively understudied in DEI training research is trainee characteristics. Since DEI trainings are values-based, ethically prescriptive …

Examining The Impact Of Workplace Diversity, Equity, And Inclusion Programs On Marginalized Groups: A Focus On Lgbtqia Employees, Lisa Garcia Rodriguez

Theses & Dissertations

Research Focus. The research aims to understand the experience of LGBTQIA individuals in the workplace and identify strategies for promoting their inclusion. The study will draw on prior research and best practices for promoting the inclusion of individuals in the workplace to contribute to the development of more inclusive work environments that benefit both employees and organizations. Examining the impact of workplace diversity, equity, and inclusion (DEI) on marginalized groups, the question to be answered is: What are the impacts of diversity, equity, and inclusion DEI initiatives in the workplace, and how can organizations create more equitable and inclusive environments? …

Impact Of Emotional Intelligence On Client Satisfaction In Project Management, Mousami Berawala

Harrisburg University Dissertations and Theses

This study investigates the correlation between emotional intelligence (EI) and client satisfaction in project management. It is guided by the central research question: Is emotional intelligence linked to client satisfaction? To explore this, the research is structured around Practice of EI on Leadership and Junior level and impact on client satisfaction, the impact of varying work environments, including remote, hybrid, office-based, and site-based settings, on project outcomes post-pandemic; differences in EI practices across countries and the effect of diverse work cultures; the comparison of EI application across different fields, with a focus on work-life balance and industry-specific practices in banking, …

Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace

Electronic Theses and Dissertations

This research explicitly investigated how multinational corporations can enhance workplace inclusion through the novel use of the CliftonStrengths® assessment as a dimension of deep-level diversity. The study gleaned insights from employees’ perspectives, employing a constructivist grounded theory approach to explicate their experiences in rich qualitative narratives. Through open-ended surveys and intensive interviews, participants were selected using purposeful sampling to ensure meaningful data collection from the study organizations’ three global regions. The researcher conducted the analysis systematically through the constant comparison of data utilizing the NVivo14 software to assist in constructing codes, themes, and a theoretical schema. Results highlighted the significance …

Measuring Diversity, Equity, And Inclusion In The Child Welfare Workforce, Quality Improvement Center For Workforce Development

QIC-Tips

Some child welfare professionals have stated that there is a critical need for systemic changes to improve diversity, equity, and inclusion, but where do child welfare agencies begin? Although change is never easy, the starting place on the journey to have a diverse, equitable, and inclusive (DEI) workforce is relatively simple. It starts with you—a child welfare supervisor, manager, or administrator. Start by considering what you think you know. Is your knowledge based on perception or data? What experiences shape your perceptions? What tools do you have to measure your workforce? Administrative data sets and surveys that gather both qualitative …

When Diversity Measures Are Nonequivalent: Advice For Practitioners, Kristen Denae Eggler, Jeffrey Olenick, Eric A. Surface, Jamie Ousterout

College of Sciences Posters

When addressing diversity, equity, and inclusion, researchers and organizations often focus on group differences in outcomes of interest. However, groups do not always interpret surveys in the same way, causing measurement nonequivalence. Measurement nonequivalence makes it difficult, if not impossible, to compare group differences presenting a problem for how conclusions are drawn. To better understand group differences in survey responding, the current study assessed measurement invariance across five diversity-related measures using the methods outlined by Nye and colleagues (Nye et al., 2019; Somaraju et al., 2022). Data were collected across three organizations (N = 732) from different industries (i.e., …

Enhancing The Representation Of Women: How Gender Diversity Signals And Acknowledgement Affect Attraction To Men-Dominated Professions, Thomas P. Depatie, Anmol Sachdeva, Comila Shahani-Denning, Rebecca Grossman, Kevin P. Nolan

Personnel Assessment and Decisions

While organizations around the world recognize the importance of gender diversity and inclusion, many struggle to reach gender parity (Sneader & Yee, 2020). Particularly, women account for less than 15% of all sworn police officers (Donohue Jr, 2020). Considering signaling theory and novel research in organizational impression management, we examined the utility of various recruitment messaging techniques for attracting women job seekers to professions dominated by men, at both a consulting firm and law enforcement agency. Women evaluating consulting firm materials perceived greater behavioral integrity and were subsequently more attracted to the organization if recruitment messages included both high gender …

Like Attracts Like? The Effects Of Anxiety, Implicit Bias, And Perception Of Diversity Culture On Team Attraction, Donna Yao, Melody M. Chao, Elizabeth George, Pritviraj Chattopadhyay

Makara Human Behavior Studies in Asia

Past relational demography research has demonstrated the influence of demographic dissimilarity among employees on their work engagement and attrition. Little is known about how demographic dissimilarity affects individuals’ attraction to a team in the first place. The present research focused on the attraction component of the attraction-selection-attrition model to investigate factors that contribute to team attraction and their associated underlying processes. Specifically, we identified anxiety towards potential teammates as an affective response to cultural dissimilarity, which in turn influenced performance expectations and team attraction. We also examined implicit and explicit cognitions that might shape the impact of anxiety. To this …

Tell Me A Story: Exploring The Use Of Narratives To Reduce Backlash To Organizational Diversity Initiatives, Desmond W. Leung

Dissertations, Theses, and Capstone Projects

Diversity initiatives represent key priorities for many organizations, but research and recent high-profile examples suggest that diversity initiatives can generate significant backlash, particularly among organizational members. The primary aim of this study is to investigate how narrative forms of diversity initiative messaging may attenuate backlash among organizational members compared to more traditional expository forms of diversity initiative messaging. Drawing on research related to narrative communication, persuasion, and diversity, I proposed a first-stage dual moderated mediation model where psychological reactance and perceptions of realistic threat mediate the negative effect of narrative (vs. expository) diversity messaging on backlash. Additionally, I examined whether …

Sexual Orientation Diversity And Inclusion In The Workplace: A Qualitative Study Of Lgb Inclusion In A Uk Public Sector Organisation, Ashley Williams, Neill Thompson, Binna Kandola

The Qualitative Report

Inclusion has been identified as a key component of successful approaches to organisational diversity management. To date, the inclusion literature has predominantly used quantitative methodology to study visible forms of diversity such as gender and ethnicity. Invisible forms of diversity, such as sexual orientation diversity, have received limited research attention, despite Lesbian, Gay, and Bisexual (LGB) employees facing significantly higher rates of bullying and discrimination in the workplace than their heterosexual colleagues. The current study uses semi-structured interviews and template analysis to investigate LGB employees’ experiences of workplace inclusion within a UK public sector organisation. Findings demonstrate that LGBs share …

The Effects Of Team Surface-Level Diversity On Creativity & Innovation, Roman Mitchell

Faculty Publications

During the last 20 years, the global marketplace has become more competitive due to increased globalization, aggressive market competition, and changing customer demands. This has forced organizations to assemble teams with diverse knowledge, skills, and abilities to remain competitive. However, previous meta-analytic investigations examining the relationship between team surface-level diversity (i.e., race or gender identity), creativity, and innovation have indicated a small negative relationship. Despite the said positive effects of team diversity, theory and empirical evidence suggests that increased surface-level team diversity leads to decreased team collaboration, team cohesion, and diminished creativity and innovation (Bell, 2007).

This study explores the …

Using Agile Principles To Implement Workplace Diversity, Equity, And Inclusion Best Practices, Jennifer Bernardez

CMC Senior Theses

Companies understand the importance of diversity, equity, and inclusion (DEI) in the workplace and are willing to invest to achieve successful DEI results. Unfortunately, the results of these efforts have been inconsistent at best. Over the last twenty years, companies have successfully applied Agile principles to to achieve successful project management results. This paper describes how to apply Agile principles to DEI initiatives. Additionally, a practical model for achieving DEI results in the areas of hiring, onboarding, employee retention, and assessment, has been developed and is presented. Application of this innovative model will help companies achieve desired results from investments …

Can Gender Pronouns In Interview Questions Work As Nudges?, Fei Lu

Industrial-Organizational Psychology Dissertations

Organizations that are historically male-dominated have struggled to attract and retain an equitable representation of women (Debs et al., 2021; Germain et al., 2012; Hall et al., 2018) Using the two systems processing model from Cognitive Psychology, this study assessed whether gender pronouns can function as environmental cues (“nudges”) to disrupt the patterns of mental models on biases and stereotypes. It was proposed that participants can be “nudged” to decrease the impact of gender stereotype biases in the interview process in male-dominated professions (e.g., Information Technology) such that pronouns used in the interview questions will interact with the interviewee’s gender. …

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Decoy Effects Improve Diversity Hiring, Nathan R. Kuncel, Jeffrey A. Dahlke

Personnel Assessment and Decisions

A growing literature demonstrates that when making choices among multiple options, decision makers are strongly influenced by the mere presence of additional options, even when those options are largely undesirable and are never actually selected. The effects of irrelevant options on decisions, often called decoy effects, have been observed in hiring and admissions decisions where the nature of a third candidate can radically shift preferences. In this study, we examine the influence of decoy effects on diversity hiring and extend research by examining choices with more than two organizational goals. Results indicate that the presence of a second candidate who …

Does Diversity In Team Members’ Agreeableness Benefit Creative Teams?, Sean T. H. Lee, Guihyun Park

Research Collection School of Social Sciences

Although deep-level diversity among team members are often discussed as important catalysts of team creativity, little is currently understood about the impact of diversity in team members’ personality on team creativity and team satisfaction. We propose that diversity in team members’ agreeableness would reduce the effectiveness of creative teams through its impact on team conflict experienced. To test our hypotheses, we recruited 93 student teams to participate in a laboratory study where each member had their personality traits assessed before engaging in a team creativity task. We found that diversity in team members’ agreeableness was positively associated with team task …

Understanding The Work Experiences Of Gender And Sexual Minorities: Advances, Issues, And New Directions In Research, Marc Cubrich

Psychology from the Margins

Our understanding of the histories of psychology and LGBTQ+ activism have only recently begun to become increasingly intertwined. Psychological science has been used to influence a number of domains including mental health policy, laws and judicial rulings, and attitudes towards social issues. While psychological science has advanced our understanding of these domains, there remains a need for research that examines the experiences of underrepresented groups (e.g., women, racial minorities, members of the LGBTQ+ community, etc.) across distinct aspects of their working lives. Issues of heterosexism, or anti-LGBTQ+ attitudes, prejudice, and discrimination, have received relatively little attention in industrial and organizational …

Diverse Teams, Team Effectiveness, And The Moderating Effect Of Organizational Support, Hannah Tilstra

All Graduate Theses, Dissertations, and Other Capstone Projects

This study adds to the growing literature on diversity in teams and team effectiveness. This study reviews the literature examining theoretical perspectives of diversity in teams, surface-level diversity attributes, team training and team outcomes. To test hypotheses, an archival dataset from a study focusing on team training, which is coded to represent the presence of gender and ethnic diversity on teams. Variables including team performance, shared mental models, and team behavioral processes are used to measure team effectiveness. The results of this analyses suggest mixed results, but do indicate that teams with diversity are more effective, particularly in measures of …

Examining Why And For Whom Reflection Diversity Training Works, Alex P. Lindsey, Eden King, Brittney Amber, Isaac Sabat, Afra S. Ahmad

Personnel Assessment and Decisions

This research introduces a novel approach to diversity training by theoretically developing and empirically testing a model that considers a new training exercise aimed at improving proximal and distal pro-diversity outcomes. This new training exercise, reflection, is proposed to be effective at increasing pro-diversity attitudes and behaviors due to the promotion of one's internal motivations to respond without prejudice. Further, we test a critical trainee characteristic, social dominance orientation (SDO), as a boundary condition of our proposed effects. Results from an online experiment with two time points indicate that reflection can be an effective diversity training exercise and leads to …

Framing Matters: The Influence Of Group-Image Threat On Reactions To Affirmative Action Policies, Kisha S. Jones, Anuradha Anantharaman, Anjali Bhatt

Personnel Assessment and Decisions

Affirmative action (AA) attempts to rectify the institutional effects of prior employment discrimination toward minority groups. Although AA has played a large role in increasing workplace diversity, organizations may vary in their perspectives towards diversity itself, ranging from a sole focus on increasing diversity to appreciating the value diversity may add. Support for AA has been considered as a form of White identity management (Knowles, Lowery, Chow, & Unzueta, 2014) and is impacted by the extent to which White people experience group-image threat to their racial identity. Our findings suggest that the level of group-image threat experienced by White people …

The Role Of Self-Disclosure In Improving Workplace Cross-Race Mentoring Outcomes, Christine R. Smith

Dissertations, Theses, and Capstone Projects

While the racial diversity of the workforce is increasing, minority employees still do not appear to be advancing professionally at the same rates as White employees. There are many explanations for why minority employees do not experience the same rates of advancement as White employees. One key developmental relationship that can aid in increasing the opportunities for minority employees to advance and grow in an organization is the mentoring relationship. However, given the lack of diversity in the upper levels of organizational hierarchies, minorities are more likely to have a White mentor than they are to have a minority mentor. …

I’M Afraid To Tell You What I Really Think: An Investigation Into The Feedback Withholding Bias Mechanism And Outcomes Within Stem Settings, Deborah Lee

Dissertations

This study builds on previous research findings that White individuals who desire to not appear racist is associated with Black students failing to receive constructive feedback, compared to White students (Croft & Schmader, 2012). This Feedback Withholding Bias (FWB) may inhibit the ability for Black students to learn from constructive feedback which is important for student learning and future performance. Black male students and White male evaluators with a STEM major were the focus of this study because of the underrepresentation of Black STEM students and workers and previous research focusing on racism stereotypes impact on the FWB. The results …

A Phenomenological Case Study Of Transformative Learning In A Non-Traditional Diversity Training Program, Ame Lambert

Human Resource Development Theses and Dissertations

Rapidly changing demographics and globalization has spurred a plurality of organizations to invest millions of dollars annually in diversity training, with the primary aim of improving the experiences of underrepresented employees. However, the results of diversity training to date have not proven encouraging. Positive outcomes of diversity training have generally been confined to increased awareness and improved attitudes towards diversity, with implicit and explicit prejudice and behavior remaining unchanged. The aim of this study was to understand the transformational learning experiences of participants in a non-traditional diversity training program and the impact of their transformational learning on their behavior.

A …

Cultural Diversity In Student Ministry Leadership, Steven Zhou

Seaver College Research And Scholarly Achievement Symposium

In an attempt to contribute to how ministries and Christian academia is addressing issues of diversity, I am conducting a study to analyze correlations between ethnicity and styles/values of leadership. The goal is to uncover whether or not a particular ethnicity generally prefers one style of leadership over another. Past research on the subject has already seen that, in the business world, certain practices work better than others. For example, those from an Asian culture are more likely to prefer formality and authority as opposed to the collaborative and relationship-oriented style of leadership found in America. I will contribute to …

Understanding The Glass Cliff Effect: Why Are Female Leaders Being Pushed Toward The Edge?, Yael S. Oelbaum

Dissertations, Theses, and Capstone Projects

The glass cliff effect describes a real-world phenomenon in which women are more likely to be appointed to precarious leadership positions in poorly performing organizations, while men are more likely to be appointed to stable leadership positions in successful organizations (Ryan & Haslam, 2005). This effect represents a subtle, yet dangerous, form of gender discrimination that may limit workplace diversity as well as women’s ability to become successful leaders. Importantly, research exploring why women are preferred for more perilous leadership positions is lacking. The main focus of this dissertation is to systematically organize previous theory and empirically examine processes underlying …

The Influence Of Team Prosocial Motivation On Emergent States And Shared Leadership, Tyree David Mitchell

College of Science and Health Theses and Dissertations

Despite the growing body of research on shared leadership, relatively little is known about the antecedents of shared leadership. The following study examined the effects of team prosocial motivation on team emergent states (i.e., team empowerment, psychological safety) and shared leadership. Drawing on motivational theories (e.g., self-determination theory), it was hypothesized that team empowerment and psychological safety would mediate the relationship between team prosocial motivation and shared leadership. Also, in line with the social identity and self-categorization perspectives, it was hypothesized that team surface-level diversity (racial diversity, gender diversity, faultline strength) would moderate the effects of team prosocial motivation on …

Developing A Measure Of Inclusiveness: Factors, Reliability, And Relationship To Job Satisfaction And Intention To Quit, Briana K. Hedman

Electronic Theses and Dissertations

This project was designed to develop the Inclusiveness Inventory, a measure of inclusiveness that was based on the integration of prior research and theory. Test construction consisted of conceptual item development, expert review, and editing by members of the participating organization to improve clarity. Survey items were administered to employees at a large, mid-western transit agency as part of a larger study on workplace climate. This paper explored the structure of the Inclusiveness Inventory by factor analysis. The hypothesized factors of the Inclusiveness Inventory included the dimensions of diversity climate, fairness, belongingness, uniqueness, and discrimination. Secondly, this study evaluated the …