Industrial and Organizational Psychology Commons^™

Workforce Scorecards, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

What Is a Child Welfare Workforce Scorecard?

A Workforce Scorecard is a tool that can be used to track key performance indicators (KPIs) related to workforce outcomes of interest. This approach is derived from the balanced scorecard (Kaplan & Norton, 1992) and HR scorecard (Becker, Huselid, & Ulrich, 2001) strategic planning tools. The process involves linking key strategic goals to workforce-related initiatives and KPIs to demonstrate the alignment between the outcomes being measured and overarching child welfare strategic goals. The scorecard allows agency leaders to monitor progress towards key HR and workforce objectives. The scope of the scorecard can be …

Pedagogical Agents, Megan Paul

Umbrella Summaries

What are pedagogical agents?

Pedagogical agents are “lifelike characters presented on a computer screen that guide users through multimedia learning environments” (Clarebout & Heidig, 2012, p. 2568). Pedagogical agents can vary in multiple ways. The following characteristics have been most studied: appearance (two-dimensional [2D] vs. three-dimensional [3D]), eye gaze, facial expression, gesturing, motion, and gender. The simplest pedagogical agent would be a static, 2D image with just text, and a complex agent would be a dynamic, 3D person or character that talks, gestures, and has eye movements and facial expressions.

Why are pedagogical agents valuable?

Pedagogical agents are valuable because …

Supportive Supervision And Resiliency Ohio - Intervention Background, Quality Improvement Center For Workforce Development

Other QIC-WD Products

What is the intervention and why was it selected? The Quality Improvement Center for Workforce Development (QIC-WD) conducted a comprehensive needs assessment with nine participating Ohio counties in partnership with the Ohio Department of Job and Family Services (ODJFS). The assessment revealed that organizational culture and climate across counties was above average in rigidity and resistance, and below average in engagement. In addition, over half of staff had recently experienced elevated levels of secondary traumatic stress (STS) symptoms. Supervision was also identified as a challenge at every level of the agencies (i.e., from directors to managers, managers to frontline supervisors, …

Work-School Conflict, Stress, And Alcohol Use Among Employed College Students, Casandra Faith Rollins

Masters Theses & Specialist Projects

The purpose of this study was to examine the relationship between work-toschool conflict (WSC), role stress in the school domain, and alcohol use among employed, full-time college students (n = 51). It was also examined whether the relationship between WSC and school stress is influenced by student role salience. A within-person, daily diary design was used in order to measure participants’ daily WSC, school stress, and alcohol use over a 14-day period. Multilevel Random Coefficient Modeling (MRCM) was utilized to investigate the relationships of interest. A small nonsignificant, positive relationship between daily WSC and daily alcohol use was found. Although …

Aasp Cmpc® Recertification Survey: Analysis Of Perceived Benefits And Barriers, Ben Sammet

Masters Theses & Specialist Projects

A survey of 212 individuals who recertified or certified as a Certified Mental Performance Consultant® (CMPC) provided information on the perceived benefits of and barriers to the credential. Primary reasons for recertification and certification were the perceived credibility and expertise implied by the credential, with some indicating the certification to be central to their practice. Similarly, the primary value of the CMPC® certification cited by respondents was an indication of meeting professional standards; being listed on the CMPC® registry also was valued. In addition to perceived credibility, being perceived as ethical was highly ranked as a benefit of certification. Supporting …

Psychosocial Work Influences On Adaptive Performance, Eli Alvin Dickinson

Masters Theses & Specialist Projects

The present study sought to understand why some employees may be more or less able to adapt to the changing work environment. Adaptive performance can help employees to be resilient to technological advances, economic factors, and/or cultural shifts, making it an important form of extra-role performance. According to conservation of resources (COR) theory, one reason employees may fail to adapt is because they lack resources that are required in order to be adaptive. I proposed that the resources needed for adaptive performance aggregate in a resource caravan. Job embeddedness is a proposed resource caravan that may facilitate more adaptive performance …

The Dark Side Of The Ivory Tower: Examining Incivility And Microaggressions Against Ethnic Minorities In Academia, Teresa San Hoang Nguyen

Masters Theses & Specialist Projects

Discrimination is still prevalent and pervasive in society, though there have been many attempts to mitigate its impact. Though often not as overt, “modern” discrimination is more subtle in nature, often slipping through as passable social interactions because of its ambiguity. However, the negative impact that ethnic and racial minorities experience because of this subtle discrimination cannot be ignored. In academia, as with many other workplaces, ethnic and racial minorities are impacted by subtle discrimination. During the Black Lives Matter movement that has surged in 2020 in the wake of social injustices against Black and Brown people, this issue has …

Serve-Specific Core Self-Evaluations: A Predictive Validation Study, Brandi Renee Forgione

Masters Theses & Specialist Projects

Core Self-Evaluations (CSE) is a broad personality trait used by industrial organizational psychologists to predict important organizational outcomes such as job performance and employee satisfaction. CSE comprises four elements: generalized self-efficacy, self-esteem, locus of control, and neuroticism. Task-specific versions of CSE have been proposed to better predict task-specific performance than general CSE. Accordingly, Serve-Specific Core Self- Evaluations (SS-CSE) was adapted specifically to predict serve performance of intercollegiate volleyball players. In this study, I explored the predictive validity of SS-CSE for serve performance by expanding a previous study that used a concurrent validation approach. Results indicated that SS-CSE scores collected pre-season …

A Study Of Groupthink And Multiple Advocacy In Presidential Foreign Policy Fiascos, Ethan S. Wilt

Student Publications

As “the sole organ of the federal government in the field of international relations,” Presidents have almost exclusively presided over foreign policy. Modern Presidents, spanning from Eisenhower, Kennedy, Ford, Carter, and Reagan, have readily encountered foreign policy crises, with varying degrees of success. Why do some President fail while others triumph? It comes down to an assortment of factors: organizational structure, multiple advocacy, and groupthink. Organizational structure affects how information is disseminated and decisions are made. Multiple advocacy brings out all important interests during deliberations. Groupthink paralyzes deliberations by causing conformity, cohesion, and replaces critical thinking with irrationality. These frameworks …

A Leader, A Follower, And Some Humor Walk Into A Meta-Analysis: A Review Of Positive And Negative Leader Humor, Richard Hayes

Psychology Theses & Dissertations

Although leader humor is a growing research topic, there are still unaddressed issues surrounding this topic. In particular, there is disagreement surrounding the conceptualizations of positive and negative leader humor, conflicting theoretical predictions and empirical findings on the effects of leader humor, a dearth of research on the antecedents and correlates of leader humor, as well as a lack of research on the boundary conditions of these relationships. This qualitative and quantitative review of the nomological networks of positive and negative leader humor addressed these issues based on a meta-analysis of 67 empirical studies (N = 21,121). Results indicate that …

Hidden Framings And Hidden Asymmetries In The Measurement Of Personality: A Combined Lens-Model And Frame-Of-Reference Perspective, Julian Schulze, Stephen G. West, Jan-Philipp Freudenstein, Philipp Schaepers, Patrick Mussel, Michael Eid, Stefan Krumm

Research Collection Lee Kong Chian School Of Business

Objective: The symmetry principle and the frame-of-reference perspective have each made contributions to improving the measurement of personality. Although each perspective is valuable in its own right, we argue that even greater improvement can be achieved through the combination of both. Therefore, the goal of the current article was to show the value of a combined lens-model and frame-of-reference perspective. Method We conducted a literature review to summarize relevant research findings that shed light on the interplay of both perspectives and developed an integrative model. Results: Based on the literature review and on theoretical grounds, we argue that a basic …

Burnout, Self-Efficacy, And Coping Strategies Among College Faculty, Jordan M. Ball

Psychology Theses & Dissertations

Due to the changing college environment, university faculty are faced with a serious burden to support their university. University faculty are expected to satisfy numerous job demands, and these demands in turn lead to burnout, a chronic response to job stressors. Burnout is an essential component of occupational research as it relates to other negative outcomes, such as turnover and decreased performance. Because of this, it behooves both faculty and universities to employ methods that decrease burnout. Research concerning other populations indicates that certain personal resources can decrease burnout. Therefore, the current study seeks to determine if coping strategies and …

The Effects Of Feedback And Input On Job Satisfaction And Motivation, Daphne Slusher

Undergraduate Honors Thesis Projects

In this study, I examine the effects of feedback and input on job satisfaction and motivation in a simulated online task. 106 Participants completed a puzzle in groups of 2-4 with feedback (positive/negative/none) and goal-setting (present/absent) manipulated. I predicted positive feedback would produce higher scores for satisfaction, and motivation, and lower scores for perceived workload. Similarly, I predicted that goal-setting would produce higher scores on selected scales for satisfaction, motivation, and perceived workload. These predictions were partially correct with positive feedback producing significantly higher satisfaction than negative feedback, a similar but non-significant trend for motivation, and significantly lower perceived workload …

Data Visualization (Video), Quality Improvement Center For Workforce Development

Workforce Analytics Resources

Data visualization can communicate data in a clear, concise, and engaging way that is easy for us to understand. During the convening of the Institute, the QIC-WD Data Visualization Team lead, Robert Blagg, conducted a presentation on data visualization that addressed the following:

How to make data visualizations useful?

• How can you better collect and organize data to support visualization?
• How can you develop visualizations that respect visual perception of information?
• How can you better focus users on actionable findings?

To learn more about data visualization, watch Dr. Blagg’s 9-minute presentation.

Dr. Blagg’s Data Visualization Resource summarizes key …

Perceptions Of Religious Accommodations In The Workplace, Kelsey Ciagala

UNO Student Research and Creative Activity Fair

Although all forms of religious discrimination are understudied (Ghumman et al., 2013), we examined how Christian Americans, the dominant religious group in the U.S., perceive the fairness of religious workplace accommodations. We examined and two potential correlates of their perceptions: religious fundamentalism and prejudice towards outgroup religions. In one session, participants completed measures of religious fundamentalism and prejudice. Approximately three days later, they read three target and five filler descriptions of an employee requesting a workplace accommodation. Participants indicated how fair the request was to the employee, how fair the request was to the employee’s coworkers, how reasonable the request …

Coming Together During Covid-19: A Mixed Methods Exploratory Study On Collective Efficacy In A State Developmental Disabilities Network, Arden D. Day, Michele Sky Lee, Ronda Jenson, Erica Mcfadden, Maureen Russell, Kelly Roberts, John Mcdermott, Nicholas Blum

Developmental Disabilities Network Journal

Background: Collective efficacy (CE) is a group’s shared belief that through their united efforts they can overcome challenges to achieve common goals (Bandura, 1993; 1997). CE has been shown to be related to professional growth, stress reduction, and overall collaborative impact in studies of groups responding to ongoing challenges as well as unforeseen circumstances (i.e. teachers, first-responders, and community responses to natural disasters) (Benight, 2004; Donohoo, 2016; Prati et al., 2011). COVID-19 has forced organizations serving individuals with disabilities to come together to adapt and change the ways in which they serve the disability community.

Objective: This study examines …

Training Tests, Megan Paul

Umbrella Summaries

What are training tests?

For this purpose, training tests include any form of knowledge assessment intended to gauge learning from training. Tests can be of varying lengths, formats (e.g., true/false, multiple choice, short answer), or labels (e.g., quiz, learning checks). The important feature is that they require learners to practice retrieving training-related information from memory. Thus, the focus here is on knowledge and understanding, versus skill acquisition.

Why are training tests valuable?

Training tests are valuable because the act of taking a test improves subsequent learning outcomes. More specifically, people who take a test perform better on later assessments of …

Rocks Roll Downhill: The Role Of The Supervisor In Creating And Maintaining A Healthy Workplace, Amy Tureen

Library Faculty Presentations

The Impact of Stress

◍ Stress has psychological effects
◍ Stress has physiological effects
◍ There are numerous long term side effects from stress
◍ 60%-90% of visits to the doctor may be prompted by stress-related complaints

It’s Getting Worse, Not Better
◍ 2013: 33% report feeling extreme stress & 48% report feeling their overall stress levels had increased in the past 5 years
◍ 2017: 61% report they felt exhausted and 85% report feeling run down and drained
◍ 2019: 90% of respondents reported feeling behind despite high stress levels

...And Then Came COVID-19
The pandemic has triggered an …

Organizational Cynicism, Dana Hollinshead, Megan Paul

Umbrella Summaries

What is organizational cynicism?

Organizational cynicism is defined as “a negative attitude toward one's employing organization, comprising three dimensions: (1) a belief that the organization lacks integrity; (2) negative affect toward the organization; and (3) tendencies to disparaging and critical behaviors toward the organization that are consistent with these beliefs and affect” (Dean et al., 1998, p. 345). Measures of organizational cynicism include statements such as “I’ve pretty much given up trying to make suggestions for improvements around here” (Tesluk et al., 1990, p. 283) and “I believe that [the organization] says one thing and does another” (Brandes et al., …

Pediatric Wound Care: Establishing A Consensus Group To Develop Clinical Practice Guidelines, Ryan Krasnosky, Geran Barton, Linda Highfield, Sheila Martinez, Stephen Linder, Edward Buchanan, Angelo P. Giardino

Journal of Nursing & Interprofessional Leadership in Quality & Safety

Introduction. Wound care practices for neonatal and pediatric patients have created a lack of standardized evidence-based guidelines for treatments in clinical practices. Unfortunately, published clinical guidelines for the evaluation and management of wounds in pediatric populations is limited. Consensus groups are used to develop clinical guidelines which define key aspects of the quality of health care, particularly appropriate indications for interventions. The aim of this initiative was to conduct the first two steps of the guideline development process, and to report on the findings from the expert consensus group for pediatric wound care.

Methods. The goal was to recruit a …

Coaching, Megan Paul, Tara Myers

Umbrella Summaries

What is coaching?

There is no single universally recognized definition of coaching. In the context of the workplace, common elements of coaching definitions include a one-on-one systematic relationship, learning, behavioral change, self-awareness, and improved performance (Grover & Furnham, 2016). Some notable differences in definitions include who receives the coaching, who conducts the coaching, the type of behavior change that is targeted, and the nature of the coaching behaviors. For example, several definitions focus more exclusively on top leaders receiving coaching from external, professional coaches (e.g., Kilburg, 1996); known more commonly as executive coaching, this was a common arrangement when workplace …

Analyzing Student Experience On Group Work With The Application Of Different Group Allocation Approaches, An Yee Tan

Management and HR

Working as a group can be as challenging as working by oneself. Common issues like ineffective group work, unequal work contribution, and poor communication are believed to be the reasons why many students preferred to work individually. The purpose of this study is to understand if there is a disparity in student experience on group work by implementing different methods of group formation, which are, intentional group formation and random assignment. Topics around team well-being, team communication, and team effectiveness are the main focus of this study. The second emphasis of this study is students’ opinions on whether or not …

Navigating The Murky Middle: Understanding How Career Aspirations And Experiences Influence The Career Progression Of Women Identifying, Student Affairs, Middle Managers, Lindsey Gilmore

Graduate Theses, Dissertations, and Capstones

Even though women have made tremendous strides in many facets of education, ascending the administrative and leadership ranks within universities at a proportionate ratio to the number of women who peak as middle managers is not one of them. In the past 40 years, the number of women serving as presidents of universities across the nation has increased less than 10% from 21.1% in 1975 to 30.1% in 2016 (ACE, 2018). If a woman does find herself serving at the helm of an institution, it is more than likely at a “private, liberal arts schools rather than at doctoral granting, …

Gratitude, Stephanie Weddington, Megan Paul

Umbrella Summaries

What is gratitude?

There are three ways of thinking about gratitude—as a state, a trait, or a tendency that can be improved through practice. A person can experience a brief state of gratitude in response to a specific event or another person’s kind actions (Emmons & McCullough, 2003). Gratitude is also considered a more enduring personality trait, disposition, or life orientation in which an individual has a general propensity to feel grateful for, notice, and appreciate the positives in day-to-day life (McCullough et al., 2002; Wood et al., 2010). Finally, individuals can enhance their tendency to feel grateful over time …

Pre-Training Interventions, Megan Paul

Umbrella Summaries

What are pre-training interventions?

Pre-training interventions refer to strategies that are implemented prior to training, for the purpose of enhancing training outcomes. Thus far, the primary strategies that have been most frequently investigated include (a) attentional advice, (b) meta-cognitive strategies, (c) advance organizers, (d) goal orientation, and (e) preparatory information (Cannon-Bowers et al., 1998; Mesmer-Magnus & Viswesvaran, 2010).

Attentional advice includes guidance to orient the learner to what they will learn. Examples include going over the main learning objectives or highlighting essential aspects of the training and how they relate to the job.

Meta-cognitive strategies include approaches for learners to …

Sleep, Megan Paul

Umbrella Summaries

What is sleep?

In the context of the workplace, investigations into sleep tend to focus on two main aspects: sleep quantity and sleep quality. Though sleep is occasionally measured using objective measures that assess physiological indicators, subjective self-report measures are most often used (Litwiller et al., 2017). There are dozens of measures for assessing sleep quality or quantity, some of which are single items and others that include multiple items. A more commonly used multidimensional measure is the 19-item Pittsburgh Sleep Quality Index, which assesses factors like sleep duration, sleep disturbance, and sleep efficiency, among others (Buysse et al., 1989). …

Public Service Motivation, Megan Paul

Umbrella Summaries

What is public service motivation?

Public service motivation (PSM) is defined as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions” (Perry & Wise, 1990). In other words, it is about a person’s desire or interest to serve the public, often in the public sector, but also in the private, non-profit sector. It was developed in response to calls to revive interest in working in government, to restore the country’s faith in public institutions (Perry & Wise, 1990). The goal of the research was to explore whether people had such values and interests and, if …

Migration And Work: A Cross-National Comparative Analysis Of Migrant Groups And Their Labor Experiences, Post Migration, Jill Douek

Dissertations, Theses, and Capstone Projects

Although there is a large body of literature about migration and employment post migration, much of it is limited to study designs restricting either migrant groups or countries. In other words, current research is limited to focusing either a) only on one migrant group (usually expatriates), thereby failing to compare it to other migrant groups within the same country or cross-nationally or b) on multiple migrant groups in one country, thereby making it difficult to draw comparisons cross-nationally across those migrant groups. Thus, the purpose of the current study was to 1) examine the career-related outcomes, post migration, of three …

School Recess And Changes To Children's Play Opportunities In New York City, Keyonna Hayes

Dissertations, Theses, and Capstone Projects

The policy, No Child Left Behind Act (NCLB) of 2001 in US public schools was designed to improve how children learn and test in schools, but it has resulted in the decline or removal of recess from most schools. This thesis examines two important issues. The first issue is to assess the play opportunities that public elementary schools offer to children, in terms of both the time available for recess and the quality of the spaces and resources for play during recess. The second issue is to learn, alongside the question of the quality of school recess, how parents’ work …

Exploring The Effects Of Coworker Ostracism On Feedback Inquiry And Voice: The Mediating Role Of Proactive Motivation, Ethan G. Rothstein

Dissertations, Theses, and Capstone Projects

Coworker ostracism occurs when employees perceive that their coworkers are ignoring or excluding them. The current work examines how coworker ostracism predicts feedback inquiry and voice, two proactive behaviors important for individual and organizational success. Specifically, I explored whether these relationships are mediated by three proactive motivation states: organizational identification, control appraisal, and positive affect. I also examined whether political skill and perceived organizational support (POS) moderated the relationships between coworker ostracism and proactive motivation states, as well as the proposed indirect effects. I collected data from 309 participants via TurkPrime, using a two-wave lagged design with measurements separated by …