Industrial and Organizational Psychology Commons^™

Fostering The Development Of Domain-General, Nonlinear Mental Models: A Foundation For Systemic Thinking, Jeffrey S. Sinn

Psychology Theses & Dissertations

Two experiments examined whether people can develop a domain-general, nonlinear mental model when provided with an appropriate conceptual model. Both experiments presented causal loop models (i.e., variables connected in a circle by arrows representing causal relationships) as a conceptual model for positive feedback. Study 1 found that participants trained in causal loop modeling could accurately represent scenarios of low but not high complexity. Study 2 expanded on the design of Study 1 by varying the type of training and type of aid presented during testing. Participants received training with modeling instruction, training with cue-utilization instruction (i.e., participants were trained to …

To Lead A Team: Construct Validity Evidence For Team Leadership In The High-Tech Industry, Johanna M. Merritt

Psychology Theses & Dissertations

Two studies were conducted to gather evidence of construct validity for functions of team leadership. The research built on a continuing line of background research. Three hundred and thirty-seven team leaders from sixty-three companies in the manufacturing electronics industry participated in the studies and completed surveys.

Four types of validity evidence were examined: content, criterion-related, convergent, and discriminant. Content validity evidence was demonstrated in Study 1. The overwhelming majority of team leaders perFormed the proposed functions and rated them as important. A confirmatory analysis did not indicate a parsimonious fit among the seven functions that were generated from background research …

A Comparison Of Self-Generated Task Strategies And Explicitly-Provided Task Strategies In The Context Of Goal Setting, Jonathan Edward Turner

Psychology Theses & Dissertations

By using a complex, managerial, decision-making simulation, the longitudinal effects of self-generated task strategies as compared to explicitly-provided strategies and no strategies were investigated in the context of goal setting. The simulation placed participants in the role of a hypothetical manager for a furniture manufacturing organization. The task of the participants was to assign several employees to different jobs dealing with weekly work orders for the manufacturing of specific pieces of furniture. Participants were also asked to make decisions regarding the setting of performance goals for these employees, providing feedback, and allocating rewards. A sample of 120 college students was …

Groundcrew Coordination Training: An Application Of Team Training To Aviation Ramp Activities, I. Benjamin Sian

Psychology Theses & Dissertations

Crew Resource Management (CRM) training has been used effectively in civilian and military aviation to improve flight safety and reduce mishaps. Aircrew Coordination Training (ACT), the Navy's version of CRM, has had similar effects. An examination of aviation ground mishaps by the Naval Safety Center revealed that the same team coordination breakdowns affecting aircrews were impacting groundcrews. In order to explore the viability of team training for aviation ground personnel, two studies were conducted to test the generalizability of the existing ACT program in a maintenance context. Specifically, "Groundcrew Coordination" Training (GCT) was tailored for training flight line personnel who …

Structural Equation Modeling Of Attitudes Toward Employment Testing, Laura Susan Hamil

Psychology Theses & Dissertations

This research investigated the relationships among past testing experiences, testing attitudes, perceptions of test performance, race, and gender. In addition, the effects of testing information on testing attitudes were studied. Two hundred and twelve applicants to a variety of positions in a large telecommunications company were asked to complete a series of questionnaires before and after employment testing. The questionnaires included measures of testing experience, general and specific testing attitudes, and perceptions of test performance. Scores on the employment test were also obtained as a measure of cognitive ability. Of the 212 participants, half were given a brochure to read …

Towards Understanding Why Assessment Centers Work: An Evaluation Of The Subtle Criterion Contamination Hypothesis, Christopher T. Rotolo

Psychology Theses & Dissertations

The success of the assessment center method in predicting job performance has been one of the most researched efforts in personnel psychology (Thornton, 1992). However, there is little reported evidence showing that assessment center procedures produce scores that serve as valid representations of separate constructs (Klimoski & Brickner, 1987). It is perhaps ironic, then, that despite the success stories, we still do not understand why assessment centers "work," (i.e., predict performance).

This study examined the subtle criterion contamination hypothesis as an explanation to assessment center validity. The subtle criterion contamination hypothesis states that assessment centers predict managerial performance because assessors …

The Effects Of Human-Computer Communication Mode, Task Complexity, And Desire For Control On Performance And Discourse Organization In An Adaptive Task, Cristina Bubb-Lewis

Psychology Theses & Dissertations

The present study examined how different communication patterns affected task performance with an adaptive interface. A Wizard-of-Oz simulation (Gould, Conti, & Hovanyecz, 1983) was used to create the impression of a talking and listening computer that acted as a teammate to help participants interact with a computer application.

Four levels of communication mode were used which differed in the level of restriction placed on human-computer communication. In addition, participants completed two sets of tasks (simple and complex). Further, a personality trait, Desire for Control (DC), was measured and participants were split into high and low groups for analysis. Dependent measures …

Measuring Organizational Climate For Diversity, Amy L. Vick

Psychology Theses & Dissertations

The Climate for Diversity Index measures three dimensions associated with the ability of organizations or units to create an environment that allows members of all sociocultural backgrounds to participate and fully develop. The climate for diversity impacts individual outcomes such as general job satisfaction, affective commitment, identification with a psychological group/department, organizational citizenship behavior, and the intent to turnover. Several structural models depicting the relationship between the climate for diversity and the individual outcome variables were examined. Significant differences in perceptions of the climate for diversity are predicted by ethnicity, disability, and position. Data were provided by 319 members of …

A Structural Model Of Antecedents And Consequences Of Satisfaction With Growth And Development, Greg E. Loviscky

Psychology Theses & Dissertations

Because downsizing and re-organizing have altered the social contract between employers and employees, employees have found additional incentive to grow and develop by adding to their portfolio of skills. In order to establish the validity of satisfaction with growth and development, an hypothesized model is tested and compared with competing models. 'our hundred and sixty three employees from a large southeastern city completed a questionnaire that examined attitudes regarding satisfaction with growth and development, general job satisfaction, and hypothesized antecedents (i.e., context and individual variables) and consequences (i.e., organizational commitment) of satisfaction with growth and development. LISREL VIII (Joreskog & …

Construct Validation Of The Small Unit Equal Opportunity Climate Survey, Arlene L. Pace

Psychology Theses & Dissertations

The purpose of the present study was to continue in the development of an equal opportunity climate survey, suitable for small groups, by establishing the construct validity of this newly developed measure. Four-hundred and twenty-nine members of 7 United States Coast Guard Units were administered the Small Unit Equal Opportunity Climate Survey (SUEOCS), an attitudinal instrument suitable for small groups. Conceptual analyses, item and scale analyses, and a confirmatory factor analysis via LISREL VIlI (Joreskog & Sorbom, 1989), were used to establish the factor structure of the SUEOCS. The results of these analyses indicated that the hypothesized factor structure was …

Procedural Implications Of Affirmative Action: Perceptions And Attitudes Toward The Policy And Its Beneficiaries, Nicole A. Windfelder

Psychology Theses & Dissertations

The present study examined the effects of race, sex, role, and policy type on the attitudes toward affirmative action and its beneficiaries. Specifically, this study investigated attitudes toward the fairness of affirmative action policies and the perceptions of competence of the beneficiaries. Participants included 394 African American and Caucasian American men and women undergraduate students from Old Dominion University and Hampton University. Participation involved reading a vignette in which they would imagine themselves in the role of either a beneficiary of an affirmative action program or a coworker of an affirmative action beneficiary. Furthermore, participants in both roles would read …

The Influence Of Time Pressure And Information Load On Rule-Based Decision-Making Performance, Brooke Browne Schaab

Psychology Theses & Dissertations

Performance was evaluated under varying levels of time pressure and information load to determine their influence on simple rule-based decision-making. Consistent errors, biases, and heuristics found in human decision-making have been attributed to attempts to reduce attentional demands and to the limitations of working memory. Do these same mistakes occur when little or no demand is placed on working memory and the decision is made by following a set of simple rules? Using a simulation of a radar operator's task, 96 participants monitored a display for 24 min. Time pressure was manipulated by increasing or decreasing the number of aircraft …

The Effects Of Feedback Seeking Performance And Tenure On Perceived Organizational Commitment Self-Promotion Attributions And Allocation Of Organizational Rewards, Bryan C. Hayes

Psychology Theses & Dissertations

Few studies have addressed the performance feedback seeking process from the perspective of the source of the feedback. Investigators generally focus on the behavior of the feedback seeker, either ignoring or only speculating about reactions by the target of the feedback request. The objective of this study was to empirically investigate the target's reaction to requests for performance feedback. Extensive efforts have been made to demonstrate that people often constrain their feedback seeking behavior because of perceived risks, however, research has not examined to what extent the perceived costs are real. A hypothetical scenario was used to elicit reactions to …

Work Interference With Family (W→F) And Family Interference With Work (F→W): Antecedents And Mediators, Karyn Hofler

Psychology Theses & Dissertations

The present study was designed to assess the antecedents of two forms of work-family conflict (WFC). The separation of two types of WFC is represented by work interference with family (W→F) and family interference with work (F→W). Several variables were hypothesized to be directly and indirectly related to the two forms of work-family conflict. Because of the individualistic nature of WFC. the participants for the present study were all female. LISREL VIII was used to test the proposed model and to develop an alternative model. Job stress was found to be directly and indirectly related to W→F. Family stress was …

Task Interdependence And Teamwork Processes, Kristin Krahl

Psychology Theses & Dissertations

In today's continually expanding and global marketplace, organizations are increasingly relying on teams. The tasks that are performed by these teams are requiring greater interdependency among members as technology becomes more complex. Therefore, there is a need for a valid measure to study the task interdependence among team members. This study developed a measure of task interdependence and provided evidence for the construct validity of the measure using LISREL (Joreskog & Sorbom, 1993). In particular, the task interdependence measure was shown to be distinct from teamwork measures developed in previous research (Rosenstein, 1994). A structural model of relationships among teamwork …

Toward Understanding Team Leadership: The Empirical Development Of A Team Leadership Classification System, Brian J. Ruggeberg

Psychology Theses & Dissertations

The purpose of this research was to develop a classification system of team leadership through the empirical process of numerical classification. Although the value and importance of leadership have been recognized in the team literature, few empirical studies have been conducted to understand the phenomenon of team leadership. A thorough review of the relevant literature was conducted to identify the various behaviors, functions, traits, and KSAOs associated with team leadership. This information was then used to select and construct data collection instruments for the classification process.

Two separate studies were conducted to achieve the overall goal of developing a team …

Causal Models Of Work-Family Conflict From Family And Organizational Perspectives, Lyse Guttau Wells

Psychology Theses & Dissertations

More women are entering the workforce and the number of dual career couples has increased and will probably continue to do so. As women's tasks and responsibilities outside of the home have increased, those within the home have not diminished resulting in higher work-family conflict (Greenglass, Pantony, & Burke, 1988). This research examined a woman's work-family conflict from both work and family perspectives. Two models were described and tested. One model included individual and family antecedents and consequences of work-family conflict. The antecedents included sex-role attitudes, role salience, and perfectionism in the wife. The consequences were quality of family life …

The Influence Of Work Environment, Perpetrator Power And Victim Characteristics On The Occurrence Of And Response To Sexual Harassment In The Workplace, Cynthia J. Maahs

Psychology Theses & Dissertations

The current study developed and tested a model of sexual harassment that encompasses characteristics of the work environment, perpetrator, and victim. The impact of four characteristics of the work environment—organizational tolerance for sexual harassment, gender ratios, gender communication, and gender of the supervisor— on the occurrence of sexual harassment and the victim's response was examined. The moderating influence of victim age, job dependency, education level, ethnicity, gender, and marital status on the occurrence of sexual harassment was also examined. Results indicated that organizational tolerance for sexual harassment and gender of the supervisor predicted the occurrence of harassment. Sexual harassment significantly …

Demonstration Of A Method For The Development Of A Team Classification System, Ann Marie Yanushefski

Psychology Theses & Dissertations

The purpose of this research was to demonstrate an approach to developing a system for classifying teams. A classification system is important for formulating theories, generating hypotheses, and especially as an aid in generalizing results from one setting to another. Although a number of classifications can be found in the team literature, each was developed in a rational rather than an empirical manner. As an alternative, an empirically derived classification system based on objective, empirical data was considered an improvement. The development of this type of system was the objective of the present study.

The Sundstrom and Altman (1989) classification …

The Teamwork Components Model: An Analysis Using Structural Equation Modeling, Rebecca Rosenstein

Psychology Theses & Dissertations

As the world increases in complexity, teams have assumed greater importance in the work place as a method used by organizations to cope with global competition and technological progress. Thus, an understanding of team processes and outcomes has become critical to individuals who study and work in organizations. The purpose of this investigation was to undertake a construct validation study of a model of the processes that underlie teamwork. This investigation was accomplished in two parts. A first study was conducted in order to determine the construct validity of scales that were developed to measure the nine teamwork components: task …

The Effects Of Perceived Upward Influence Rewards And Personality Moderators On Job Satisfaction And Productivity In An Employee Suggestion Program, David J. Braun

Psychology Theses & Dissertations

The extent to which work satisfaction, task satisfaction, suggestion quantity and suggestion quality may be affected by upward influence and reward in a suggestion program was investigated using 160 students as subjects. Locus of control and growth need strength were investigated in terms of their effects as personality moderators. Subjects offered suggestions during three trials for nine topics representing university problems. The percentage of suggestions accepted by a review committee was manipulated as four levels of an upward influence condition (0'/o, 25'/0, 50'/o and 75'/o). In addition, subjects were randomly assigned to either a no-reward or reward condition, in which …

A Test Of Bass's Model Of Transformational Leadership Among Managers In The Dominican Republic, Nancy Urbaez Echavarria

Psychology Theses & Dissertations

This study tested the generalizability of Bass's theory of transformational leadership to employees of a company in the Dominican Republic. A Spanish translation of Bass's Multifactor Leadership Questionnaire (MLQ) was used to assess the leadership styles. The factor structure for Dominican workers was not identical to the structure observed in United States samples. Nevertheless, the pattern of results followed rather closely the pattern observed in United States samples. Consistent with research conducted in the U.S., subordinates who had transformational leaders reported more satisfaction and effectiveness and greater effort and organizational innovativeness than subordinates who had transactional or laissez faire leaders. …

The Relationship Between Negative Affectivity And Perceptions Of Performance And The Workplace, Johanna M. Merritt

Psychology Theses & Dissertations

The relationship between negative affectivity and work-related variables was examined. Participants in the study included 75 faculty administrators and 234 undergraduate students who currently held jobs. Negative affectivity was negatively related to overall job satisfaction. Mixed results were found for the relationship between negative affectivity and specific facets of job satisfaction. The hypothesis that negative affectivity would relate negatively to three evaluation measures was only partially supported in both the student and faculty samples. The hypotheses that negative affectivity would negatively relate to organizational commitment, to perceptions of organizational support, and to procedural justice were strongly confirmed. Regression results offer …

The Impact Of Leadership Style And Subordinate Charisma On Organizational Outcomes, Amy L. Vick

Psychology Theses & Dissertations

Three hundred and forty members of the administration and finance departments in a loc~l university participated in a study designed to examine the relationships between leadership style (transformational, transactional, laissez-faire) and job satisfaction, rated leader effectiveness, effort, group cohesiveness, performance, group effectiveness, organizational involvement, role clarity, role conflict, intent to turnover, and absenteeism. Correlation and regression analyses indicated that transformational leadership often is associated with improved levels of important work outcomes. In addition, regardless of leadership style, followers high in charisma are more satisfied when their leader demonstrates a lower level of charisma. Lastly, the "falling dominoes" effect of transformational …

Improving Team Performance By Identifying And Targeting Back-Up Behaviors: A Training Strategy, Rosalynn M. Peron

Psychology Theses & Dissertations

The purpose of this research was to determine if training workshops of short duration (one-to-three hours) could contribute to enhanced teamwork and hence improved team performance for teams at the primary level (first production level) of a natural gas service and installation organization.

The teamwork characteristic of back-up behaviors (i.e., actions to help other team members that require adaption or anticipation and improve team performance by contributing to successful task completion) was the focus of workshop activities. Other strategies were employed to enhance the process such as team-building, goal setting and feedback. Feedback consisted of posting back-up behavior scores (i.e., …

The Effects Of Automation And Task Difficulty On Crew Coordination, Workload, And Performance, Ruth Coleen Thornton

Psychology Theses & Dissertations

The purposes of this research were two-fold: (1) to assess the reliability and utility of the Aircrew Coordination Observation and Evaluation scales in describing crew coordination behaviors exhibited during flight and (2) to investigate the effects of automation on crew coordination, workload, and performance. Two levels of automation (i.e., presence or absence of an autopilot) and two levels of task difficulty (i.e., presence or absence of wind and turbulence) were combined to yield a 2 x 2 design. Twenty-four two-person crews performed in both levels of automation and one of two levels of task difficulty. The results of the reliability …

Causal Analysis Of A National Study Of Sales Personnel Turnover Functionality, Eric J. Vanetti

Psychology Theses & Dissertations

A causal model of the antecedents of turnover functionality was developed and tested in a national field study of sales representatives from a Fortune 50 company. Turnover functionality was defined in terms of the difference between the performance levels of leavers and stayers in the host organization. Questionnaire data were collected from 1,732 salespeople, and it was predicted that the hypothesized model would be confirmed by the obtained data. Several forms of supporting evidence for the model were obtained. First, the hypothesized model provided a better, more parsimonious fit to the obtained data than did two plausible alternative models. Second, …

The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro

Psychology Theses & Dissertations

The purpose of this research was to investigate the effects of an intervention involving employee participation in decision making and behavior modeling training on quality of service. Subjects were nursing aides in two similar nursing home facilities operated by a medium-sized long-term care organization. Participation in decision making involved weekly meetings using a quality-circle-type problem-solving process to develop suggestions for improving quality of service to residents and their families. Behavior modeling training was used to teach interpersonal skills necessary for handling a customer complaint. Service quality was assessed through family, resident, and supervisor ratings of nursing aide service behaviors. The …

A Comparison Of Alphanumeric, Direct Manipulation Graphic, And Equivalent Interface Design For A Production Scheduling Task, Ann C. Fulop

Psychology Theses & Dissertations

Scheduling is an essential factor influencing the efficiency of any production system. The effectiveness of the scheduling system depends upon the interaction of the human and machine. Thus, to effectively design the interface between the human and the machine, the human factors professional must understand scheduling behavior and the information requirements of the scheduling task. The present study modeled human scheduling behavior and determined the information requirements of the scheduling task. The study also compared alphanumeric, direct manipulation graphic, and equivalent interfaces to determine which interface best supports scheduling. The results of the study show that schedulers monitor the current …

The Evaluation Of Company-Sponsored Test-Preparation Courses: Training Different Aged Employees On General Test-Taking Skills And Basic Cognitive Skills, Kerrie D. Quinn

Psychology Theses & Dissertations

Test performance in general has been found to decline with increasing age. However, this decline has not been accompanied consistently by lower job performance. Subsequently, factors external to the test are being more closely examined for their effects on test performance. Two such factors, a lack of general test-taking skills and a reduced level of basic cognitive skills, are thought to contribute most to the test performance of older adults. These factors occur because of the lower level of education and greater length of time since formal schooling for older adults. Accordingly, organizations have been offering test-preparation training to all …