Industrial and Organizational Psychology Commons^™

Repairing Workplace Trust: A Process-Based Classroom Exercise For Management Education, Luke A. Langlinais Ph.D.

Posters

Trust is essential in every workplace, but conflicts, mistakes, and broken promises are inevitable. This project develops an experiential classroom exercise in which students diagnose workplace trust violations, examine the perspectives and emotions of both parties, and practice selecting and communicating evidence-based reparative actions. The exercise translates organizational behavior research into a practical learning experience that develops not only managerial competence but also the character, empathy, and relational wisdom needed to build healthy organizations and promote human flourishing.

I gratefully acknowledge peer review feedback on this project, and I am accountable for writing of this product without generative AI and …

Stop Blaming My Users: Illumination Of The Technocentric Mythos Bias, Ervin H. Frenzel, Richard Lightcap

Journal of Cybersecurity Education, Research and Practice

 Abstract -This conceptual essay addresses the need for systemic and systematic transdisciplinary analytical techniques within cybersecurity and technical security. This conceptual essay is contingent upon recognition that cybersecurity is not simply technical in nature, it does not need an adversary, and more importantly it is based upon systems engineering and systems thinking.  The essay contributes a socio-technical attribution chain and field-specific ontology/taxonomy which distinguish user-triggered events from root causes, latent conditions, technical debt, validation failures, governance failures, and attribution bias before assigning responsibility to end users. It systematically defines an ontology inclusive of developer technical debt, organizational debt arising from …

A Trauma Psychology Approach To Space Psychology And Long-Duration Space Travel In Consideration Of Isolation, Resource Scarcity, And Group Dynamics., Alden Nicoll

Honors Projects

As modern societies research and prepare for long-duration deep space travel, psychological research becomes increasingly prevalent into understanding the effects of trauma on the psyche. This present study looks at the current research outcomes of “Team Dynamics”, “Social Isolation”, and “Resource Scarcity” within the literature of Space Psychology. Current research on social isolation is taken from past missions in outer space and analog missions in Antarctica, at sea, and prison research. While research is vast on social isolation, it doesn’t consider how trauma could be intensified with both time and duration in space. Next, when considering team dynamics and how …

A Proposal To Examine Naturally Occurring Mindfulness And Correctional Officer Stress And Burnout, Anthony M. Nasrallah

Undergraduate Theses

Correctional officers (COs) work in institutions characterized by high interpersonal demand, safety risk, and organizational complexity; as a result, they experience elevated rates of occupational stress, burnout, and mental-health disorders relative to the general workforce. At the same time, research in allied helping professions demonstrates that mindfulness and related contemplative practices can reduce stress and improve emotion regulation and well-being. However, little is known about whether COs’ own, pre-existing informal mindfulness practices are associated with lower on-the-job stress or burnout rather than formal training courses. This review integrates findings from qualitative studies, quantitative analyses, and systematic reviews to show what …

The Effects Of Covid 19 Job Demands On Public Sector Employees’ Organizational Commitment: The Mediating Roles Of Work Engagement And Job Burnout, And The Moderating Role Of Supervisor Support, Benjamin R. Kaufman

Psychology Theses & Dissertations

United States citizens rely on state government employees to provide essential public services. During the COVID-19 pandemic, these employees responded by administering both routine and novel procedures to protect public health, often placing them on the frontlines and at increased risk of contagion. Concurrently, the pandemic-driven economic downturn created budget shortfalls that threatened the job and financial security of the state workforce. Together, these conditions substantially increased job demands for state government employees.

Guided by the Job Demands–Resources (JDR) Model, this study examined how COVID‑19-related job demands influenced state employees’ work engagement, job burnout, and organizational commitment, and whether supervisor …

Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray

Journal of Humanities and Social Sciences

The current study investigates the relationship between noun classes and plant folk taxonomy in Chasu (G 22). The study focuses on two objectives: the first objective is to describe the plant folk taxonomy in Chasu and the second objective is to determine the relationship between noun classes and plant folk taxonomy in Chasu. Data were collected from rural villages in Same and Mwanga districts by using free listing, field interviews (jungle-walk-and-identify), and written texts containing Chasu plant names. The findings reveal that Chasu folk taxonomy reflects different ethnobotanical categories; including a unique beginner which is mmea/mimea ‘plant(s)’, and three life …

Psychological Treatment Behind The Walls:Insights From The Inside, Rogelio Serrano

Psychology Division Scholarship

Repeated eras of mass incarceration, criminalization of marginalized communities, and substance use policies have created a revolving door of justice involved populations. The ever-increasing prison population has repeatedly become the largest contingency of mental health clientele for an overburdened mental health system. Those who work with formerly incarcerated individuals in the community often don’t know the unique set of challenges faced by practitioners within the system. Increased understanding and coordination of care can offer opportunities for sustained recovery and reduced levels of recidivism. In this presentation participants will learn about the unique insights on mental health treatment that can be …

Does Ai Help Or Harm? Why And How Ai Use Influences Workplace Outcomes And Employee Well-Being, Haille Trimboli, Reka Lassu

Education Division Scholarship

Although the recent surge in excitement surrounding artificial intelligence (AI) might suggest it is a new development, AI has been applied in organizations for over forty years (Fanti et al., 2022; Markelius et al., 2024). Indeed, the term "artificial intelligence" itself emerged in the 1950s during a research project at Dartmouth College, where it was used to describe "machines able to simulate human intelligence" (Haenlein & Kaplan, 2019, p. 3). Most recently, in 2022, the landscape of AI use for laypeople greatly changed when OpenAI introduced ChatGPT, a generative AI tool, to the public; ChatGPT is an advanced AI language …

An Analysis Of Usopc National Governing Body Policies Related To Body Pressures, Body Image Concerns, And Eating Pathology, Sarah Margaret Sadler

Graduate Theses, Dissertations, and Problem Reports (ETD)

Athletes are often exposed to body pressures in sport environments (Voelker & Reel, 2020), which can contribute to body image concerns and eating pathology (Petrie & Greenleaf, 2007, 2012) with lasting consequences for performance and well-being. Although research has highlighted the harmful impacts of these concerns, and has called for a broader investigation into the sources of athletes’ experiences of these concerns (Voelker et al., 2022), little is known about the role of sport organizations in influencing athletes’ body pressures, body image concerns, and eating pathology. Using a descriptive qualitative research design within a post-positivist paradigmatic approach, the current study …

The Pulse Of Connection: Trust And Confidentiality In Internal Coaching Dynamics, Mehdi Ebrahimi

Journal of Social, Behavioral, and Health Sciences

Internal coaching is growing in popularity across various industries and sectors, either as a standalone resource or in conjunction with external coaching and other relevant programs and initiatives. Despite the growing popularity and reported benefits, there is a substantial dearth of research on the dynamics of “internal coaching” relationships, making it one of the least explored areas in organizational coaching literature. This paper contributes to addressing the research gap by presenting the outcomes of a study that explores the coach–client relationship and captures perspectives from internal coaches, external coaches, managers, and, notably, coachees, also known as coaching clients. Employing a …

Persuasion As A Function Of Celebrity, Argument Complexity, And Need For Cognition, Stratton Stave, Blair T. Johnson Dr., Lisset Martinez-Berman, Matthew B. Jané

Honors Scholar Theses

With advertising commanding so much money as an industry, it is critical to determine what people like or do not with ads. Our focus was on three main factors within advertising, two dimensions within how the advertisement is presented, one based on the person reading the ad. The two dimensions based on presentation were the complexity of the ad, done the first time by omitting letters from the ad and the second time by swapping letters within words, and celebrity endorsement, comparing popstar Taylor Swift’s to Alicia Steele, an AI-generated celebrity. We also measured Need for Cognition (NFC), the level …

Positive Psychology In The Ncaa: Amplifying The Power And Uplifting The Voices Of Student Athletes In Multiple Mental Health Studies, Ashley C. Green

Dissertations

Mental health resources and programming in the National Collegiate Athletics Association (NCAA) continues to expand in research and implementation in collegiate athletic departments of all institutions. This study sought to respond to and expand on dissertation research conducted by Dr. Heather Ryan (2021), an administrator in the athletic department at Duke University, and Dr. Chelsi Day (2011) previously the sport psychologist from Ohio State University athletics, and currently for the National Basketball Association (NBA) team, the Memphis Grizzlies. Both are identified as experts regarding student-athlete research regarding mental health needs and accessibility within the NCAA. Topics of research evaluated for …

Impact Of Emotional Intelligence On Client Satisfaction In Project Management, Mousami Berawala

Harrisburg University Dissertations and Theses

This study investigates the correlation between emotional intelligence (EI) and client satisfaction in project management. It is guided by the central research question: Is emotional intelligence linked to client satisfaction? To explore this, the research is structured around Practice of EI on Leadership and Junior level and impact on client satisfaction, the impact of varying work environments, including remote, hybrid, office-based, and site-based settings, on project outcomes post-pandemic; differences in EI practices across countries and the effect of diverse work cultures; the comparison of EI application across different fields, with a focus on work-life balance and industry-specific practices in banking, …

The Blurry Line Between Corporation And Cult: A Retrospective Autoethnographic Study, Ernst Graamans

The Qualitative Report

In popular management literature corporations are sometimes loosely compared to cults. The comparison is a severe allegation as it implies the transgression of subordinate employees’ integrity. This paper explores to what extent such comparisons with cults are warranted as well as the implications this has for the practice of corporate culture management. On grounds of the author’s unique, first-hand experience in both corporate and cultic environments a retrospective autoethnographic (RAE) approach was chosen to further explore the supposed resemblance. The comparison is structured along Lifton’s eight criteria of thought reform and reveals that although akin to cults in all aspects …

Barriers To Mental Health Seeking Among Army Aviation Personnel: A Preliminary Report, Aric J. Raus

National Training Aircraft Symposium (NTAS)

This research explores barriers to mental health seeking, self-reported symptoms, and perspectives on self-help mental-wellness options among U.S. Army Aviation Personnel. Safe aviation operations require constant focus and mental clarity. These requirements expand when considering the implications and added stress of military operations, especially in combat scenarios. Yet, recent studies demonstrate that aviation personnel avoid seeking healthcare due to fears of losing their medical certification. This report provides preliminary results from the first known study on barriers to mental health seeking among U.S. Army aviation personnel. Utilizing an anonymous survey instrument, facilitated primarily through Social Media recruiting of current and …

Calculator Provision As An Accommodation For The Canadian Forces Aptitude Test (Cfat), Joseph W. Berry

Personnel Assessment and Decisions

The impact of calculator provision on the reliability and validity of a version of the Canadian Forces Aptitude Test—Problem Solving subtest was investigated in order to inform testing accommodation policy. Two hundred and fifty-four Canadian Armed Forces recruits undergoing basic training participated in the experimental research design, which consisted of a calculator and a no-calculator condition. Results supported that the convergent validity of the test was maintained in the calculator condition, as indicated by similar validity coefficients with other measures of cognitive ability in the two conditions; however, several items showed increased correct responding, and there was mixed support for …

Does Background Type And Blurring Affect Performance Ratings In Video Interviews?, Christina Scott, Nicolas Roulin

Personnel Assessment and Decisions

Asynchronous video interviews (AVIs) have become increasingly popular as alternatives (or complements) to more traditional face-to-face interviews. Yet, AVI research has been largely focused on applicant reactions or behaviors, and we still know very little about what influences how applicants are rated. Importantly, because AVIs afford applicants the flexibility to record their responses from their homes, the background they choose could influence raters’ judgments. This study examines whether raters’ (N=276 Prolific respondents with prior hiring experience) initial impressions and final ratings differ if applicants record their AVIs from a home-office, a bedroom, or use background blurring settings, as …

Enhancing Consistency Of Maximal Responding In Behavior Description Interviews: An Exploration Of Priming And Response Length, Allen I. Huffcutt, Satoris S. Howes, Dianne D. Murphy, Sara A. Murphy

Personnel Assessment and Decisions

In a Behavior Description Interview (BDI), candidates are asked to describe past experiences that demonstrate skills and abilities important for the position (Janz, 1982). A recent study by Huffcutt et al. (2020) found that only around half of participants (48.1 percent) describe an experience reflecting maximal performance capability. Random mixing of maximal capability with day-to-day typical performance tendencies is problematic psychometrically because candidates are not all providing comparable information and top candidates could be overlooked. Given notable methodological concerns with Huffcutt et al.’s approach, our first purpose was to provide empirical confirmation that maximal responding in BDIs is, in fact, …

Identifying Youth Appeals In Alcohol Alternative Social Media Content Through Framing, Melina Oneal

West Chester University Master’s Theses

Proposed regulations for alcohol advertising prevent beverage companies from targeting people under the legal drinking age. However, similar regulations for alcohol alternative beverages are less explored, which could allow alcohol alternative products to create awareness for alcoholic beverages among youth. Alcohol alternatives beverages, including no-alcohol and low-alcohol products, are increasing in popularity and can function as compliments to alcoholic products to decrease the total alcohol volume consumed or as substitutes for alcoholic products. Framing theory can be operationalized through the Content Appealing to Youth Index, an index of content elements found in research literature to be appealing to youth, to …

Overcoming The Unseen: Understanding Diverse Canadian Workers’ Well-Being During The Beginning Of The Coronavirus Pandemic, Tyler M. Pacheco

Theses and Dissertations (Comprehensive)

Canadian workers were severely affected by the onset of the coronavirus (COVID-19) pandemic. The rapid spread of the pathogen across Canada resulted in several work-related consequences (e.g., temporary/indefinite layoffs and business closures, mandatory working-from-home) that could have impacted workers’ well-being during this turbulent period. Research available at the start of this dissertation process, and even more recently published studies, primarily explored general trends in workers’ negative well-being during COVID-19, not examining the distinct realities that diverse workers, including more marginalized ones, may have experienced. Across three manuscripts, several theories from diverse disciplines (positive, developmental, community, and industrial-organizational psychology, public health) …

Non-Technical Skills Proficiency In Aviation Pilots: A Systematic Review, Seda Ceken

International Journal of Aviation, Aeronautics, and Aerospace

This systematic review aims to examine the role of non-technical competencies in pilot selection and flight operations, and explore the methods used for their assessment. It has been discerned that relying solely on technical flying skills is insufficient for a pilot; there is a growing understanding that a pilot candidate must possess and adeptly employ non-technical skills, commonly referred to as Crew Resource Management (CRM) skills. This systematic review was designed according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. For this review, a systematic search was conducted across seven databases. Seventeen publications were included in …

A Pandemic’S Potential To Haunt: A Longitudinal Look At The Professional Wellbeing Of Tn’S Infant And Early Childhood Mental Health (Iecmh) Workforce, Robyn A. Dolson

Electronic Theses and Dissertations

Infant and Early Childhood Mental Health (IECMH) providers engage in uniquely relational work with high-risk families that expose them to the full advantages (i.e., compassion satisfaction [CS]) and disadvantages (e.g., burn-out [BO]) of a helper role. Though the pandemic seemed poised to escalate disadvantage, most early pandemic studies found high CS alongside elevated BO. Unfortunately, as COVID-19 has continued, CS has declined while BO has increased. Given the delayed COVID-19 impact on children, these changes may be particularly acute for IECMH providers. Using a longitudinal cohort of 27 IECMH providers, this study aimed to describe and quantify changes in professional …

A Daily Investigation Of The Recovery Paradox: Examining The Dynamic Interplay Of Workload, Recovery Experiences, And Microbreaks, Morgan Rose Taylor

Dissertations and Theses

Research has highlighted the importance of recovery from work stress during non-work time for employee health and wellbeing. Building on the recovery from work stress literature, this study examines the recovery paradox which suggests that employees may recover from work demands the least when they need it the most. Therefore, the purpose of this study is to shed light on the mechanisms underlying the recovery paradox. Specifically, this study examined whether a common work stressor, workload in the morning, is indirectly related to poorer recovery experiences in the evening through negative states at the end of workday. Furthermore, this study …

Work-Life Balance Is Imperative For How We Spend Our Time At Work And With Family, Terreca M. Defehr, Jillene Seiver

2023 Symposium

Work-life balance is imperative to how we spend our time at work and with family, and it appears to matter whether we have a job or career, which of our roles we value most, and our degree of responsibility for our children.

Identifying Critical Psychological Characteristics Related To Successful Performance As A Contact Tracer: A Job Analysis, Dev K. Dalal, Jason Randall, Gabrielle C. Danna, Josh Ash

Personnel Assessment and Decisions

The COVID-19 pandemic highlighted the need for a massive workforce of contact tracers to help end the global pandemic. Rapidly accelerating the recruitment, selection, and training of contact tracers proved to be difficult, though, due in part to the lack of a valid, structured, and systematic approach to hiring and training contact tracers. This demonstration presents the results of the first steps in developing a systematic selection and training program: a combined (worker- and task-oriented) job analysis of the contact tracer job. Using archival records and structured interviews with 15 subject matter experts, we identified 25 unique characteristics related to …

"That Is An Interesting Question!" Oddball Interview Questions And Organizational Personality Perceptions, Don C. Zhang, John-Luke Mccord

Personnel Assessment and Decisions

Oddball interview questions have gained both popular and academic traction in recent years. Regardless of the intentions behind these questions, job seekers will form judgments about the employer based on its selection tactics. This paper examined the effect of oddball interview questions on organizational personality perceptions and subsequent attraction to the organization. In a time-lagged online experiment, we found organizations that asked oddball interview questions (vs. traditional interview questions) were perceived as more innovative and stylistic, which had a positive indirect effect on organizational attraction. Despite the positive effect of oddball interview questions on these organizational personality perceptions, oddball interview …

Effects Of Background Cues On Videoconference Interview Ratings, Deborah M. Powell, Maria V. Kavanagh, Bethany E. Wiseman, Audrey Hodgins

Personnel Assessment and Decisions

Interviewers regularly make personality-related attributions in interviews, whether purposefully or not. In this study, we examined whether changing a contextual cue in a videoconference interview (the cleanliness of the room where the interviewee is located) influenced interviewers’ ratings of interviewee conscientiousness and interview performance ratings. We conducted a between-subjects experiment (N = 389) and manipulated three factors: background cleanliness (clean vs. messy) x location (office vs. home) x gender of job candidate (man vs. woman). The dependent variables were conscientiousness ratings and interview performance ratings. There was a main effect of cleanliness on conscientiousness and on interview performance ratings; …

Personnel Selection In Australia: Identifying Research-Practice Gaps And Understanding The Importance Of Culture Fit, Jaymon D. Kirk, Serena Wee, Patrick D. Dunlop

Personnel Assessment and Decisions

This study examined current personnel selection practices in Australia including (a) the types of assessments used, (b) the factors considered when choosing assessments, and (c) the characteristics targeted in successful applicants. Participants from 68 organizations responded to a questionnaire that asked about current selection practices. Several areas where current practice deviated from research-supported best practice were identified. First, psychometric tests were used rarely: Cognitive ability tests were used by 26% of organizations and self-report questionnaires (e.g., personality inventories) by 18% of organizations. Second, when choosing assessments, the three most important considerations (in order) were the candidate experience, reducing bias, and …

Interventions To Improve The Candidate Experience Of Structured Videoconference Interviews, Amanda Deacon, Jordan Moore, Deborah Powell

Personnel Assessment and Decisions

Intense competition for talent has led to increased organizational focus on improving how applicants perceive and respond to selection tools. Because of the recent increased use of technology in selection, we tested whether modifying aspects of videoconference interviews could improve applicant reactions. We tested two interventions—structured rapport building and question provision—with 205 applicants applying for a research assistant position. Applicants were randomly assigned to either an experimental condition (rapport or question provision) or the control condition and participated in a structured videoconference interview, followed by a survey. Structured rapport building had no significant effect on applicant reactions. However, question provision …

Smells Like Team Spirit: How To Foster Psychological Safety And Enhance Team Creativity, Shannon S. Burrows

Creativity and Change Leadership Graduate Student Master's Projects

Creativity is one of the most sought-after skills of the 21^st century, yet team members may be reticent to contribute to creative problem-solving out of fear of ridicule, retribution, or because of rigid hierarchical team structures. However, psychological safety is the underpinning of creativity; without it a culture of silence prevails, mistakes go unreported, and team creativity languishes. But how do leaders cultivate psychological safety in their teams? This project seeks to answer that question. Although the term “psychological safety” has become common in the corporate lexicon, misconceptions abound. Through the creation of a short, animated video, this project …