Industrial and Organizational Psychology Commons^™

The Real Winner Of The Second World War: Patriotic Consumption And The Formation Of A Society Of Spin, Jordan T. Thomas

College of Graduate Studies: Theses & Dissertations

The unique circumstances in the United States during the Second World War allowed for business to continue as usual on the home front. Advertisers, public relations experts, and big business all worked for the government to promote the war effort. For a period of time major companies in the United States were producing advertisements that persuaded citizens to support rationing, buy war bonds, hate the enemy, and keep their brand names in mind in the post-war years. Companies who supported the war effort had their brands connected with ideas of patriotism and enjoyed the success of brand loyal consumers in …

What They Don't Teach You In Library School: Using Emotional Intelligence To Succeed As Academic Librarians Of Color, Kiyomi D. Deards, Leo S. Lo

University of Nebraska-Lincoln Libraries: Presentations

Librarians of color enter the workforce prepared to fulfill technical, interpersonal, service, or scholarship duties but are often blindsided by institutional, systemic, or social factors surrounding race, color, religion, or ethnicity. Experienced academic librarians of color will share personal anecdotes and use the frameworks of emotional intelligence and career capital to help participants learn strategies to succeed in their jobs, craft actionable plans to achieve their career goals, and connect with their peers.

Meeting Type: Program.

Content Area: Career Development

Interests: Career Advice, Equity Diversity & Inclusion, Librarianship, Networking.

Type of Library: Academic, Association, Community College, Library School, Research Library, …

The Role Of Specificity And Apologies In Excuse Messages Following Train Delay, Emiel Cracco, Nicolas Dirix, Christopher P. Reinders Folmer

Journal of Public Transportation

An important issue in public transport is punctuality. Because delays are often caused by external factors, an efficient way to mitigate passengers’ negative reactions is to point out these factors in an excuse. The current study investigated whether excuses following train delay can be optimized by making minor changes to their content. Specifically, we compared the effectiveness of specific and non-specific excuses. Furthermore, we investigated whether adding different types of an apology influenced the effectiveness of the excuse. The results indicated that specific excuses resulted in more forgiveness and a reduced intention to avoid public transport in the future. Further …

Employees Communicating Within Transportation And Logistics Organizations: What Studying Stress And Acts Of Incivility In The Workplace Reveals About The Industry, Elizabeth Munyak Smith

Graduate Theses and Dissertations

This thesis project investigates the relationship of workplace stress and workplace incivility in the context of transportation and logistics organizations. Informal, one-on-one interviews with transportation and logistics operations office employees are conducted to answer this study’s research questions that examine the commonality, perceived norms, and perceived emotional and physical effects of workplace incivility in response to stress within the transportation and logistics workplace. Using grounded theory analysis, it is revealed that acts of incivility amongst transportation and logistics operations office employees communicate the conflict occurring at the industry, organization, and workplace levels of the transportation and logistics industry. The ultimate …

Analysis Of How Companies Should Prepare To Recruit And Manage Generation Z, Corey Pires

Honors Projects in Management

No abstract provided.

Volunteer Perceptions Of Upward And Downward Communication Facilitate Organizational Commitment, Kelly Prange

UNO Student Research and Creative Activity Fair

Retaining productive volunteers is an essential issue nonprofit organizations face, as volunteers help extend the services of their target populations. The current study examined upward and downward communication and training as important volunteer management practices with respect to facilitating volunteer engagement and commitment. Using social exchange theory as a framework, the present study investigated the reasons why organizations should stress giving volunteers training and open communication and soliciting feedback from volunteers. Doing so may initiate a social exchange relationship in which volunteers receive training and communication from organizations and in turn become more engaged and committed to the organization. As …

Technology In The Employment Interview: A Meta-Analysis And Future Research Agenda, Nikki Blacksmith, Jon C. Willford, Tara S. Behrend

Personnel Assessment and Decisions

The use of technology such as telephone and video has become common when conducting employment interviews. However, little is known about how technology affects applicant reactions and interviewer ratings. We conducted meta-analyses of twelve studies that resulted in K=13 unique samples and N=1,557. Mean effect sizes for interview medium on ratings (d=-.41) and reactions (d=-.36) were moderate and negative, suggesting that interviewer ratings and applicant reactions are lower in technology-mediated interviews. Generalizing research findings from face-to-face interviews to technology-mediated interviews is inappropriate. Organizations should be especially wary of varying interview mode across applicants, as …

Forces At Work: Workforce Perspectives In Print Journalism Amid Paradigm Shift, Stephanie Bernat

Communication & Theatre Arts Theses

Print newspapers are in an age of disruption that has radically affected readership, news consumption, news production and news distribution. As such, the industry has experimented with new business models that incorporate online, including blog-style reporting, short-format stories, and investigatory reporting via social media. This experimentation could be identified as a Kuhnian pre-paradigmatic phase of a print news industry in crisis. Meanwhile the workforce of print newspapers is experiencing a disruption of identity as what it means to be a journalist has changed in reaction. Exodus of journalists from print newspapers has been both involuntary through layoffs and voluntary as …

The Relationship Of Communication Styles Of Millennial Employees With The Communication Satisfaction And Perceptions Of Communicator Competence Of Their Supervisors, Edward R. De La Torre

Dissertations

Each generation in the workplace shares characteristics that distinguish them from the generations before them. These differences in personality, behavior, and attitudes can result in intergenerational conflict, and these dynamics were identified by researchers when describing the interaction between young Millennial workers and their supervisors of the older generations. However, research did not explicitly test if these differences extend to the different communication styles that people exhibited in their verbal interactions. One such communication style paradigm, the Mok’s Communication Styles Survey (MCSS), describes the actual communication style of an individual, and was used to see if Millennials communicated differently than …

Cross-Sectional Assessment Of Safety Culture Perceptions And Safety Behavior In Collegiate Aviation Programs In The United States, Daniel Kwasi Adjekum, Julius Keller, Micah Walala, John P. Young, Cody Christensen, Randal J. Demik, Gary J. Northam Ph.D.

International Journal of Aviation, Aeronautics, and Aerospace

A cross-sectional quasi- mixed-method approach was used to determine the relationships between safety culture perceptions and safety reporting behavior among flight students with and without certified flight instructor (CFI) ratings. Respondents (n=259) were recruited from five collegiate aviation programs in the US and took part in the study. Survey Items adopted from the Collegiate Aviation Perception of Safety Culture Assessment Survey (CAPSCAS) were validated using factor analysis analyzed for reliability before use in the study. Researchers sought to find out if the safety reporting behavior (reporting frequency) of respondents could be predicted from their safety culture perceptions. Pearson’s …

Using Critical Incidents: The Development Of A Behaviorally Based Training Program For Supervisor Citizenship Behavior And Feedback Skills, Jody J. Lecheler

Masters Theses & Specialist Projects

It has been argued (Greer, 2013) that supervisors are a critical component in organizational effectiveness. Supervisors are required to hold many roles within the organization (Evans, 1965). Specifically, employees often see supervisors as representatives of the organization, while the organization depends on supervisors to maintain production (Greer, 2013). Many supervisors also fill a variety of other organizational roles such as mentor, trainer, motivator, disciplinarian, evaluator, and leader (Evans, 1965). For these reasons, effective supervisors are crucial to organizational success. The present study developed a behaviorally based training program for supervisors for a poultry processing organization. The training program content included …

Organizational Use Of Social Networking In Employment Actions, Cameron R. Lile

Masters Theses & Specialist Projects

This study examined federal court cases related to the use of social media websites (e.g., Facebook, Twitter, MySpace, LinkedIn) in various employment practices (e.g., selection, promotion, employee monitoring, layoffs). Court cases were identified using various online databases in an attempt to create an exhaustive list of cases to be used to better understand the role that social media has played in organizational settings and the legal implications of its use. The results of this study show that there were a significant number of cases involving termination and Facebook, and organizations prevailed in court significantly more than the defendant did. The …

An Evaluation Of Behavioral Skills Training To Teach Assertiveness Skills To College Students, Savannah Warrington

All Master's Theses

Assertiveness skills are related to a variety of life factors including stress levels, social relationships, social fears, and anxiety. The previous research has shown that engaging in nonassertive behavior can have negative effects, and assertive behaviors can lead to a healthier life (Eldeeb, Enstar, & Eldosoky, 2014; Elliot & Gramling, 1990; Larijani, Aghajanie, Baheiraei, & Neiestanank, 2010; Morgan, 1974). The purpose of the current research was to determine if behavioral skills training (BST) was effective in teaching assertiveness skills to college students and if the skills would generalize to novel situations. BST is a method for teaching skills that uses …

A Movement Tool Kit For The Divergent And Convergent Cps Guidelines: Instruction Cards And Activity Floor Mats, Adela Vangelisti

Creativity and Change Leadership Graduate Student Master's Projects

A Movement Tool Kit for the Divergent and Convergent CPS Guidelines:

Instruction Cards and Activity Floor Mats

Movement is as natural to humans as breathing is, and, yet, passivity starts early in schools. We are taught to sit still and in silence for long periods of time. By the time we reach adulthood and enter the workforce, we have almost forgotten our sense of embodiment. This lack of movement is counter-productive, not only to learning but to the development of creativity as well. For this project, I designed a tool to recapture the joy and playfulness of movement. Furthermore, the …

Improv To Improve Interprofessional Communication, Team Building, Patient Safety, And Patient Satisfaction, Candace A. Campbell

Doctor of Nursing Practice (DNP) Projects

The purpose of this process improvement project was to implement a test of change within a healthcare team utilizing applied improvisational exercises (AIEs), and to lay the groundwork for more effective inter- and intra-professional communication.

Literature review: AIEs have been shown to facilitate individual participant communication strengths through a process of un-learning certain common behavioral habits, and learning new habits that assist in creating and expanding closed-loop communication. Such un-learning and learning enriches the participant’s awareness of the environment and encourages participant adaptability through positive group interactions.

Method: An all-day AIE seminar/workshop was conducted with members of two healthcare teams …

The Perceived Relevance Of Training In Industrial/Organizational Psychology At The Terminal Master's Level, Seth A. Kline

Masters Theses & Specialist Projects

The purpose of this study was to replicate and expand upon the survey research by Erffmeyer and Mendel (1990) on the perceived relevance of graduate training in industrial-organizational (I-O) psychology at the terminal master’s level. A review of the literature discussed core competencies, as well as the advantages of internship experiences and thesis requirements. Results indicated that graduates view their training as well targeted towards knowledge and skills they regard as useful at their internship, first job, and current position. Results also indicated that graduates viewed their internship experiences as highly beneficial and worthwhile experiences, regardless of their supervisor. Results …

Developing A Method For Measuring "Working Out Loud", Dennis E. Pearce

Theses and Dissertations--Finance and Quantitative Methods

Enterprise social network software platforms (ESNs) are increasingly being deployed in firms across almost every industry as a means of fostering employee collaboration. Although benefits in increased productivity, innovation, and employee engagement are highly touted, there is a high failure rate of these deployments. This often occurs because (1) there is a misapplied focus on technology adoption rather than adoption of the employee behaviors that are ultimately required to obtain those benefits, and (2) it is unclear what those behaviors are and how to measure them.

“Working Out Loud” is one possible framework for understanding and measuring the behaviors necessary …

An Examination Of Online Volunteers' Organizational And Work-Group Identification And Intent To Leave: A Case Study Of Ocef, Wei Huang

Masters Theses & Specialist Projects

This study examined the relationships among organizational identification,work-group identification and intent to leave of online volunteers in a nonprofit organization—OCEF. A total of 245 participants completed the online questionnaire. Consonant with previous research findings, organizational identification and work-group identification has positive relationships; however, the hypothesis that both organizational identification and work-group identification negatively predict intent to leave of online volunteers was not supported in the present study. Furthermore, the level of organizational identification and work-group identification of online volunteers were high, but did not have difference in this study.

Eat More Chicken And Lead More People: Perceived Measures Of Servant Leadership At Chick-Fil-A, Michael Mishler

Masters Theses

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect …

Art And Space: Impacting The Workplace, Erin V. Mccool

Senior Honors Theses

Art in its various forms and applications has always been a part of the human experience. Art can be intrusive, thought provoking, or simply beautiful. Although art comes in many different styles and forms, art continues to capture our imagination. The purposes of this thesis are to discover how art affects human activity in the workplace as well as the qualities that make artwork in the workplace successful. Based on the findings of this study, artwork will be created for the Center for the Advancement of Faculty Excellence at Liberty University in order to create a lively, creative environment. By …

Investing In Happiness: An Analysis Of The Contributing Factors To The Positive Professional Work Environment, Alena Naff

Masters Theses

The professional workplace is an environment prone to both jubilation and disdain. Research indicates that employees in a more positive work environment are more productive and satisfied in their work. Understanding the contributing factors to a positive work environment is the first step to creating a more satisfying workplace for employees. These contributing factors may be material or relational and hold different levels of influence. Guided by the theory of structuration, this study employed a three-phased Q-methodology, including a Q-sort questionnaire, semi-structured interviews, and a cluster analysis. Participants included the employees of the Southeastern region financial institution, BB&T. Two research …

How Men And Women Differ: Gender Differences In Communication Styles, Influence Tactics, And Leadership Styles, Karima Merchant

CMC Senior Theses

This paper lays the historical background for why women and leadership is an important topic today in order to discuss gender differences in communication styles, influence tactics, and leadership styles. This paper also outlines barriers women face when trying to attain and succeed in leadership positions. The analysis should provide a greater understanding of how men and women differ, especially in leadership and management positions, and what companies can do to help women overcome gender bias and discrimination in the workplace.

Psychological Net Worth: Finding The Balance Between Psychological Capital And Psychological Debt, Michele L. Millard

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

This multi-level study examined a proposed framework of psychological net worth that builds on the current psychological capital conceptualization of positive psychological assets provided to an organization by articulating the construct of psychological debt or those psychological liabilities in an organization. By describing psychological debt as a collection of negative attributes that occur at the individual level for individuals that hamper productivity, morale, and effectiveness in organizations, this framework of psychological net worth proposes the need to create a psychological balance sheet of psychological capital and debt. Psychological debt is described using the dimension of emotional labor, job insecurity, job …

The Creative Coach: Exploring The Synergies Between Creative Problem Solving: Thinking Skills Model And Non-Directive Coaching, Trevor J. Mcalpine

Creativity and Change Leadership Graduate Student Master's Projects

This project looks at the similarities and differences between the most recent version of Creative Problem Solving called Creative Problem Solving: Thinking Skills Model and the approach to coaching known as Non-Directive Coaching. Creativity practitioners are challenged to find opportunities of engaging in formal full-blown, group-based Creative Problem Solving sessions. There is a need to find other, less formal ways of helping people use their creativity. The Thinking Skills Model’s design allows it to mesh with the creative process in other content areas by making the basic concepts of Creative Problem Solving transferable to those other contexts. Non-Directive Coaching …

Program Evaluation: Bureau Of Reclamation, Lower Colorado Region Business Lines And Focus Areas “Water Drop” Project, Adriana Vanbuskirk, Marion Biron, Kris Kirby, Theodore Anderson

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper examines how familiar Bureau of Reclamation employees in the Lower Colorado Region are with the region’s goals and priorities and how well they understand their individual role in relationship to those goals and priorities. It also analyzes the effectiveness of the communication strategies in place to communicate the goals and priorities of the organization.

The Positive Impact Of Negative Feedback, Mark B. Richey

Theses and Dissertations

While feedback is an essential element of performance, there is little theory explaining the effects of negative feedback. Disagreement exists as to whether negative feedback is good or bad and this impacts its use. Fortunately, control theory provides scholars with an opportunity to better understand negative feedback and the conditions necessary to support its intended function. This study examined the relationship between negative feedback and task performance in a leadership development environment. This work asserts that performance is contingent on perceived feedback usefulness, such that the relationship is stronger when feedback usefulness is high and weaker when it is low. …

Coaching Efficacy With Academic Leaders: A Phenomenological Investigation, Deanna Lee Vansickel-Peterson

College of Education and Human Sciences: Dissertations, Theses, and Student Research

The purpose of this psychological phenomenological research was to understand the efficacy of life coaching from the perspective of academic leaders. To date, not one investigation or attempt has been made towards the above stated purpose. This study includes a theoretical overview and a review of the coaching literature from Socrates (469-399 BC) to current day Humanistic theory presented in part by Roger (1902-1987). This process included data collection from five academic leaders who have been coached for at least two years. Levels of analysis of 365 statements, quote and/or comments produced finding of efficacy in life coaching with academic …

Expanding Leader Capability: An Exploratory Study Of The Effect Of Daily Practices For Leader Development, Simon Rakoff

Antioch University Dissertations & Theses

Leadership is, at its essence, an influence relationship between people. Leaders are often thought of as those who are able to influence people to take actions oriented toward achieving specific goals and objectives. While many books have been written, and myriad scholarly research studies conducted enumerating countless personal characteristics, qualities, and skills of the exemplary leader, little has been done to understand and convey the ways in which an individual might go about cultivating these virtues; which are often said to include charisma, empathy, communication skills, and others. Through a multiple single-subject design, this research examines the individual-level effect of …

Differences In Computer Mediated Versus Face To Face Negotiation, Melissa Oates

Psychology and Child Development

Ninety Cal Poly students participated in a study to test the hypothesis that e-negotiators would be more likely than face-to-face (FTF) negotiators to employ unethical or competitive negotiation styles in a subsequent negotiation after being lied to in a previous negotiation. Sixty-four Cal Poly students were randomly assigned to partake in a computer mediated or FTF negotiation over the sale of a car. After the initial negotiation was completed, buyers in each condition were led to believe they had been lied to about the accident history of the car. Participants then completed The Incidents in Negotiation Questionnaire by Robinson, Lewicki, …

Internal Communication In Organizations And Employee Engagement, Lynn Kalani Terumi Hayase

UNLV Theses, Dissertations, Professional Papers, and Capstones

Employee engagement is a fairly new phenomenon that continues to gather the attention of and implementation into organizations. While communication has been identified as a factor affecting engagement, no scientific research has concentrated solely on the relationship between the two. Taking this into account this study sought to find whether there is a relationship between internal communication and employee engagement.

Results indicated that there is a positive relationship between factors of internal communication and factors of employee engagement. The current research found that internal communication is linked to commitment, discretionary effort, and meaningful work; all factors of engagement. In addition, …