Psychology Commons^™

Emotional Regulation In Online Customer Service : Testing A Model Of Emotional Labor, Vivian A. Woo

Theses, Dissertations and Culminating Projects

Emotional labor has yet to be studied in online customer service. Aspects of Grandey’s (2000) model of emotion regulation were tested with a survey study on 28 customer service workers for an online gaming company. Antecedents of interaction expectations and individual factors failed to predict emotional labor. For individual long-term consequences, surface acting was linked positively to emotional exhaustion and negatively with well-being. Implications for emotional labor research in computer-mediated communication are discussed.

Examining The Cognitive And Somatic Manifestation Of Competitive State Anxiety In Special Olympics Athletes, Emilia Sue Boeschen

Theses and Dissertations

The experiences of cognitive and somatic competitive state anxiety in Special Olympics athletes and their family members or significant others was explored. This study used a multimethod approach to examining this construct to learn how performance anxiety is best understood in these athletes, who were identified on the basis of their eligibility to participate in the Special Olympics as determined by the inclusion criteria set by the state in which the research was conducted. Two methods were used including: completion of the Competitive State Anxiety Inventory by both athletes and parents, coaches, volunteers, or significant others prior to competition: and …

The Additive Effects Of Components Of An Intervention Package Targeting Compliance In Children With Hearing Impairments In A Classroom Setting, Laura Lynne Needelman

Master's Theses

The present study investigated the sequential introduction of a compliance training package based on the Compliance Training for Children (CTC) Model developed in the School Psychology Program at The University of Southern Mississippi. Participants were three deaf students in the classroom setting who were referred by their teachers for exhibiting noncompliance. The teachers in this study were also deaf. A nonconcurrent multiple baseline across participants design was used to assess the effectiveness of Effective Instruction Delivery (EID), EID with contingent praise for compliance, and EID with contingent praise for compliance and time-out contingent on noncompliance. One participant reached 100% compliance …

Examining Locus Of Control And Attributional Style As Contributing Factors In The Narcissism-Aggression Relation, Marion Tam'eca Wallace

Master's Theses

Previous research has shown a consistent relation between narcissism and aggression in adults (Bushman & Baumeister, 1998; Stucke, 2003). Although relatively few studies have examined this relation in adolescents, narcissism has previously been correlated with behavioral problems (Washburn, McMahon, King, Reinecke, & Silver, 2004) and aggression (Barry, Grafeman, Adler, & Pickard, 2007; Thomaes, Bushman, Stegge, & Olthof, 2008) in youth. The current study examined attributional style (i.e., intemality vs. extemality) and locus of control as contributing variables in the narcissism-aggression relation in adolescents. The current study consisted of 148 male and 26 female at-risk adolescents (M = 16.04 years, SD= …

The Relationship Between The Level Of Support Group Participation And Psychosocial Factors In Prostate Cancer Patients Treated With Proton Therapy, Carol A. L. Davis

Loma Linda University Electronic Theses, Dissertations & Projects

Background. The role of support groups for cancer patients is known to be beneficial in helping people adjust to the disease, and cope with the myriad of effects that cancer has on quality of life. Although many people express interest in attending such support groups, few attend regularly. It is unclear what characteristics distinguish those who use such services from those who do not, especially among proton therapy patients.

Objective. To examine demographic and psychosocial characteristics associated with the Brotherhood of the Balloon (BOB) prostate cancer support group membership, a unique treatment-focused group originating at Loma Linda University Medical Center …

Are Vicarious Traumatization Symptoms Present In Physicians?, Janice Kathee Mcnamara

Loma Linda University Electronic Theses, Dissertations & Projects

Research has shown that professionals who serve trauma victims often suffer PTSD symptoms transferred to them through vicarious exposure. This study focused on determining if physicians, a previously unexamined population, experience vicarious traumatization also. Twenty-two male and 15 female physicians from twenty states ranging in age from 32 to 70 with a mean of 20 years experience in diverse medical fields completed and returned survey packets initially mailed to 400 physicians randomly selected from public listings across 20 states. Packets contained a demographic questionnaire and the Impact of Events Scale-Revised (Weiss & Marmar, 1997), which addressed psychological symptoms of PTSD, …

Topology In Composite Spatial Terms, John D. Kelleher, Robert J. Ross

Conference papers

People often refer to objects by describing the object's spatial location relative to another object, e.g. the book on the right of the table. This type of referring expression is called a spatial locative expression. Spatial locatives have three major components: (1) the target object that is being located (the book), (2) the landmark object relative to which the target is being located (the table), and (3) the description of the spatial relationship that exists between the target and the landmark (on the right of ). In English spatial relationships are often described using spatial prepositions. The set of English …

Inclusive Leadership And Employee Involvement In Creative Tasks In The Workplace: The Mediating Role Of Psychological Safety, Abraham Carmeli, Roni Reiter-Palmon, Enbal Ziv

Psychology Faculty Publications

This study examines how inclusive leadership (manifested by openness, accessibility, and availability of a leader) fosters employee creativity in the workplace. Using a sample of one hundred and fifty employees, we investigated the relationship between inclusive leadership (measured at Time 1), psychological safety and employee involvement in creative work tasks (measured at Time 2). The results of structural equation modeling (SEM) analysis indicate that inclusive leadership is positively related to psychological safety, which, in turn, engenders employee involvement in creative work.

An Investigation Of Interpersonal Disruptions And Secondary Traumatic Stress Among Mental Health Therapists, Rachael Ann Robinson-Keilig

College of Education and Human Sciences: Dissertations, Theses, and Student Research

Mental health therapists who work with victims of trauma are often exposed to vivid descriptions of traumatic events and strong emotional expressions from their clients. Research within the last fifteen years has started to explore the impact of this indirect form of trauma exposure on therapists who treat trauma clients.

The purpose of this study was to explore the prevalence of interpersonal and sexual disruptions as symptoms of secondary traumatic stress/vicarious trauma among practicing mental health therapists, to understand how various therapist characteristics predict interpersonal and sexual disruptions, and to explore the role that gender and prior trauma history play …

Is Everyone Rated Equal? An Examination Of Factors Related To Sexual Risk In Ethnically Diverse Male Adolescents Who Have Sexually Offended, Veronica Chavez

Department of Psychology: Dissertations, Theses, and Student Research

As the juvenile justice system has evolved, there has been a need for clinicians to make judgments about risk posed by adolescents who have committed sexual offenses. There are inherent difficulties in attempting to assess risk for violence among adolescents due to the developmental changes taking place and the absence of well-validated instruments to guide risk prediction judgments. With minority groups increasing in numbers in the U.S., it is likely that professionals will encounter minority individuals when conducting risk assessments. Overall questions regarding race/ethnicity have been neglected and there are few if any published research that explores risk factors with …

Predicting Problematic Approach Behavior Toward Politicians: Exploring The Potential Contributions Of Control Theory, Douglas Owen Cacialli

Department of Psychology: Dissertations, Theses, and Student Research

The potential merits of Carver and Scheier's (1981) control theory in the prediction of targeted violence are reviewed and several novel indicators of risk that are consistent with this theory are suggested for study. It was hypothesized that: (a) similarity between inappropriate contact with politicians and extremist group literature and writings; (b) the temporal proximity to violent or otherwise criminal actions and notable anniversaries of such groups; (c) detailed specification of a plan to engage in problematic approach behavior, and; (d) self-focus, will be significant predictors of problematic approach behavior. A sample of 506 individuals who engaged in threatening or …

The 71f Advantage: Applying Army Research Psychology For Health And Performance Gains, Paul T. Bartone, Ross H. Pastel, Mark A. Vaitkus

Books

This book grew out of paper presentations and discussions at the Army Research Psychology Biennial Conference held April 24–25, 2008, in Bethesda, Maryland. It provides a snapshot of groundbreaking research currently being done by Army research psychologists around the globe. The book illuminates the many contributions of Army research psychologists to supporting Soldiers and their families, as well as enhancing their performance and wellbeing.

Examining The Inner Experience Of Left-Handers Using Descriptive Experience Sampling, Aadee Mizrachi

UNLV Theses, Dissertations, Professional Papers, and Capstones

Research suggests that there are anatomical asymmetries of the human brain in relation to hand preference. In addition, left-handedness has been related to a wide range of psychological and physical problems. Despite these relationships, little is known about the inner experience of left-handers. The present study used Descriptive Experience Sampling (DES) to explore the inner experience of 6 left-handed participants. Descriptive Experience Sampling is a nonquantitative sampling method designed to explore and describe inner experience. Undergraduate psychology students were recruited from UNLV to participate in the study. Recruitment consisted of three phases: screening, qualification, and sampling. Students who reported writing …

Job Attribute Preferences In A Downward Economy, Anna Marie Deason

Masters Theses and Doctoral Dissertations

The current study is a partial replication of Jurgensen (1978) and Johnson (2008) studies that examined job attribute preferences. The reasoning for a replication so soon after Johnson (2008) study is research how the current economic environment may influence these variables. The job attributes variables that are being studied are type of work, pay, insurance, job security, opportunity for advancement, time off, the company, location, coworkers, supervisor, flexible hours, retirement, and the presence of a career mentor. Each participant ranked their personal preference for each of these attributes and then were asked to rank the same items but for what …

Implications Of Napping Into And Beyond Kindergarten On Sleep, Diet, And The Awakening Cortisol Response, Alyssa Anne Cairns

Dissertations

This study is an examination of sleep distribution, dietary intake, and endocrine function of caregiver-reported Nap and Non-Nap Groups of children before and after they transition to an all-day kindergarten where napping is reduced or eliminated. Measures were assessed the summer prior to kindergarten, within two weeks, and after a month of the transition to kindergarten. The study revealed that the transition to kindergarten was associated with changes in sleep and dietary intake. Endocrine function remained stable as children transitioned to kindergarten. On average, Nap and Non-Nap Groups equally lost total sleep time as they transitioned to kindergarten. However, the …

Long-Term Relationships Between Religiousness And Posttraumatic Stress Response Following Resource Loss From Hurricane Katrina, Amy Katherine Chamberlain

Dissertations

The experience of living through Hurricane Katrina and the resulting losses incurred from the storm have had lasting effects on residents of the United States Gulf Coast. One way in which survivors of Hurricane Katrina have attempted to cope with the resulting stress of such loss is through religious means. The purpose of this study was to examine the impact of resource loss on the resulting stress reactions for survivors, particularly in light of the impact religiosity, religious social support, and religious coping have on long-term stress responses to the disaster. Literature shows that these religious factors have been found …

Hope, Optimism, Stress, And Social Support In Parents Of Children With Intellectual Disabilities, Josephine Estelle Cooke

Dissertations

Hope, optimism, and social support have been shown to be important protective factors for parents of children with intellectual disabilities, and these factors have been shown to have important relationships with parenting behaviors. Hope and optimism have not been studied as possible predictive variables for parenting behaviors for this population, and the interactions of these three variables with parenting behaviors have not been examined with this population. Stress has been shown to relate to positive and negative parenting behaviors (Abidin, 1995), and high levels of stress are correlated with a perception of low levels of social support. No studies have …

Increasing Readiness To Change Anger: A Motivational Group Intervention, Gregory Lee Futral

Dissertations

The conceptualization and treatment of problematic anger has received increased attention in the literature in recent years. Among the challenges in working with persons experiencing anger-related difficulties, barriers in forming the therapeutic alliance (Tafrate & Kassinove, 2003), resistance behaviors (DiGiuseppe, 1995), and/or low motivation to change (DiGiuseppe & Tafrate, 2007) have been commonly identified as having the potential to derail the treatment process. Strategies developed to increase treatment motivation and readiness to change, such as those found in the literature on the transtheoretical model (TTM; Prochaska & DiClemente, 1982) and motivational interviewing (MI; Miller & Rollnick, 2002), have been proposed …

The Relationship And Effects Of Mindfulness On Comfort, Work Satisfaction, And Burnout Among Nurses Who Provide Direct Patient Care, Pamela Lichtenberg Heard

Dissertations

This study proposed to examine the problem of burnout in the nursing profession and ways to ameliorate burnout. Many burnout studies in the past focused on the problem and possible solutions that managers and/or hospital administrators could incorporate into their organization. The focus of this study is to evaluate ways that nurses can decrease their own propensity to burnout through the use of mindfulness. Therefore, this study examined burnout in a non-traditional manner. It is not assumed that others must assist nurses with decreasing their levels of burnout. Mindfulness is a means by which nurses can empower themselves to combat …

Exploring The Accuracy Of Highly Positive Self-Evaluations: A Bogus Pipeline Examination Of Fragile Self-Esteem, Erin Michele Myers

Dissertations

The present study tested the prediction that individuals with fragile high selfesteem are engaging in impression management when they claim to possess highly positive feelings of self-worth. Phase One participants (N = 449) completed internetbased measures of self-esteem level and self-esteem fragility under standard conditions. Phase Two participants (N = 75) completed laboratory-based measures of self-esteem under control or ‘bogus pipeline’ conditions designed to encourage participants to respond more honestly to questionnaires concerning their self-worth. Hierarchical multiple regression analyses revealed partial support for the impression management hypothesis such that individuals with discrepant high self-esteem (i.e., high explicit selfesteem and low …

Differentiating Classes From Dimensions Under Unfavorable Data Conditions: Monte Carlo Comparisons Of Taxometric And Latent Variable Mixture Models, Anthony Olufemi Ahmed

Dissertations

Taxometric and latent variable mixture models can aid in (1) determining whether the source of population heterogeneity, a latent variable, θ, is best explain by a dimensional (one-class) or taxonic (two-class) model and (2) distinguishing between constructs continuously distributed and those that are Bernoulli distributed at the latent level. Although these models have gained widespread use in psychology research, few have been systematically evaluated to determine the robustness of their results when statistical assumptions are violated (e.g., severe skew, unequal mixing proportions, etc.). The current study examined the performance of Meehl’s taxometric procedures and two latent variable mixture models: a …

The Scholarly Activity Predictor Model Among Counseling Psychology Doctoral Students: A Modification And Extension, Daniel M. Huber

Dissertations

The purpose of the current study was to help understand scholarly activity better among counseling psychology doctoral students. Two new variables were added to the previously created predictor model of scholarly activity: advisory working alliance and research competence. Three path analytic models were designed in the current study: (1) a primary hypothesized model, (2) an alternative model, and (3) a trimmed model. In the first model, grounded in social-cognitive career theory (SCCT) and the research training environment (RTE) theory, scholarly activity was hypothesized to be explained directly by research interests, research outcome expectations, research self-efficacy, research competence, and year in …

Extending The Functional Behavioral Assessment Process: A Methodology For Test-Driving Interventions With Varied Choice Dimensions To Reduce Escape-Maintained Behaviors Displayed By Youth With Emotional And Behavioral Disorders, Jamie Laura Pratt Psyd

All Student Scholarship

The benefits of extending the traditional functional behavioral assessment (FBA) process to include brief experimental comparisons between potential interventions were explored. After FBA interview and functional analysis (FA) data converged to suggest that the problem behaviors displayed by 2 youth with emotional and behavioral disorders (EBD) were maintained by escape from task demands, the youth participated in brief intervention analyses to evaluate the relative effectiveness of functional communication training (FCT) and noncontingent reinforcement (NCR) interventions with varied choice dimensions. Results of the brief intervention analyses, which were highly idiosyncratic, were used to guide the selection of a treatment for implementation …

Inferring Rules From Sound: The Role Of Domain-Specific Knowledge In Speech And Music Perception, Aaronell Shaila Matta

UNLV Theses, Dissertations, Professional Papers, and Capstones

Speech and music are two forms of complex auditory structure that play fundamental roles in everyday human experience and require certain basic perceptual and cognitive abilities. Nevertheless, when attempting to infer patterns from sequential auditory input, human listeners may use the same information differently depending on whether a sound is heard in a linguistic vs. musical context. The goal of these studies was to examine the role of domain-specific knowledge in auditory pattern perception. Specifically, the study examined the inference of "rules" in novel sound sequences that contained patterns of spectral structure (speech or instrument timbre) and fundamental frequency (pitch). …

Verbal And Visual Learning And Memory Deficits As Trait Markers For Psychosis In Bipolar Disorder, Griffin P. Sutton

UNLV Theses, Dissertations, Professional Papers, and Capstones

The presence of neurocognitive deficits in the affective and psychotic psychiatric disorders (i.e., bipolar disorder with psychotic features, bipolar disorder without psychotic features, and schizophrenia) has been well documented, with such these deficits having been found to overlap across these diagnostic categories to a degree. Along with other types of evidence reported, these findings suggest that bipolar disorder and schizophrenia may not be isolated disorders as suggested by the current diagnostic criteria outlined in the DSM-IV (APA, 1994), but rather may be related disorders on a spectrum marked by bipolar disorder without psychosis on one end and by schizophrenia on …

Initial Development Of A Healthy Living Curriculum Within Family Behavior Therapy For Substance Abuse, Holly B. Lapota

UNLV Theses, Dissertations, Professional Papers, and Capstones

A mother referred for child maltreatment and substance abuse treatment after her son tested positive for methamphetamines at birth participated in an in-home Family Behavior Therapy-Healthy Lifestyle intervention to eliminate substance use, improve parenting behaviors, lose weight, and develop better exercise habits. Twenty sessions were completed in 6 months that targeted familial communication, self-control, goal setting with contingency management, job getting skills, and stimulus control techniques. Upon termination from treatment, the participant’s self-report and urine testing was consistent with substance cessation, and she evidenced substantial improvements in her level of stress, family communication and relationships, and child maltreatment potential. She …

The Effect Of Self-Efficacy Manipulation On The Efficiency, Rate Of Perceived Exertion, And Affective State Of Runners, Isabelle Stoate

UNLV Theses, Dissertations, Professional Papers, and Capstones

Objectives: To determine the effect of self-efficacy manipulation on the movement efficiency, rate of perceived exertion (RPE), and affective state of runners while running on the treadmill at a constant submaximal pace.

Methods: 20 trained male and female runners were randomly assigned to experimental (self-efficacy manipulation) and control groups. Participants first filled out a pre self-efficacy questionnaire and the positive affect negative affect schedule (PANAS), and then completed a 20 minute run on the treadmill running at 75% of their peak treadmill running speed. After 10 minutes, their oxygen consumption (VO2), heart rate (HR), and RPE was recorded. Participants (n=10) …

The Experience Of Feelings In Depression, Noelle L. Lefforge

UNLV Theses, Dissertations, Professional Papers, and Capstones

Emotions, such as sadness, guilt, and irritability, are at the core of depressive symptoms and suggest a need for an in-depth understanding of feelings, the experiential component of emotion, during depression. Therefore, the purpose of this study was to describe the experience of emotion in depressed participants and find out if these experiences are similar to those of nondepressed participants. Descriptive Experience Sampling (DES) was used to sample five depressed and four nondepressed participants for four days and then in a controlled setting while watching positive, negative, and neutral film clips. Due to the limited sample size, this study was …

The Effects Of Cultural Experience And Subdivision On Tapping To Slow Tempi, Sangeeta Ullal

UNLV Theses, Dissertations, Professional Papers, and Capstones

Our ability to accurately synchronize with rhythmic patterns is constrained by two factors: temporal length and interval structure. By using strategies such as subdivision, we can improve synchronization accuracy at slow tempos, but our ability to utilize subdivisions is constrained by the nature of interval ratios contained in culture-specific subdivision types. Western music falls within a restricted temporal range and its metrical subdivisions contain simple ratios, but Indian music violates these constraints. The present study examines the effects of culture-specific experience on these constraints. American and Indian listeners were asked to perform synchronous tapping to a stimulus with a slow …

Mediating And Moderating Variables Between Discretionary Purchases And Happiness, Rebecca L. Thomas

UNLV Theses, Dissertations, Professional Papers, and Capstones

Media and societal images suggest that the accumulation of objects, possessions, and wealth will produce happiness. However, research has found higher rates of materialism are associated with lower levels of happiness. The current studies explored the relationship between different types of purchases and happiness. Specifically, experiential purchases are distinguished from material purchases in terms of goal; experiential purchases have the goal of acquiring a life experience, while material purchases have the goal of acquiring an object. Several studies have found that experiential purchases are associated with more happiness than material purchases. A number of variables that mediate and moderate the …