Information Literacy Commons^™

Use And Awareness Of Library Services Among Faculty At Two Armenian Universities, D. Aram Donabedian, John Carey, Arshak Balayan

Publications and Research

This study surveyed instructional faculty at two Armenian universities to determine use and awareness of academic library services or resources including reference, interlibrary loan, subscription databases, subject liaisons, and more. A minority of respondents reported making frequent use of the services investigated, with usage varying according to such factors as academic rank, length of employment, and full- or part-time status. Many participants also had suggestions for services not available at their libraries. These results help illuminate user preferences among faculty at these universities and could help librarians at similar institutions identify underutilized resources to promote or new services to offer.

Branding Matters: Reimagine Your Library Services, Susan T. Wengler

Publications and Research

No abstract provided.

Reference Mode Preferences Of Community College (Two-Year) And Four-Year College Students: A Comparison Study, John Carey, Ajatshatru Pathak

Publications and Research

Objective – The purpose of this study was to examine the reference service mode preferences of community college (two-year) and four-year college students. Methods – The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred mediums for accessing library reference services. Results – Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services …

Reference Mode Preferences Of Community College And Four-Year College Students, John Carey, Ajatshatru Pathak

Publications and Research

Objective: The purpose of this study was to examine the reference service mode preferences of community college (two-year) students and four-year college students.

Methods: The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred medium for accessing library reference services.

Results: Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services (online chat, …

“There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences In Us Academic Libraries, Adina Mulliken

Publications and Research

Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger number of participants reported contacting a librarian because of feeling overwhelmed by the library website. In some cases, …