Information Literacy Commons^™

Supporting Digital Problem Solving, Tyler Frank

Presentations and Publications

This presentation draws from findings based on a three-year research project with the goal of achieving greater digital equity for adult learners in libraries. This project addresses digital problem solving, a unique task adults face in today’s age of ubiquitous technology use. Marginalized and under-resourced digital users face challenges of access not only to high-speed Internet but also to getting the support they need for their digital learning and problem solving. Libraries are uniquely positioned to support these learners. However, this calls for techniques and tools to assist digital users in accomplishing their goals as they continue to develop their …

Advancing Digital Equity In Public Libraries: Assessing Library Patrons’ Problem Solving In Technology Rich Environments, Gloria Jacobs

Presentations and Publications

This mixed methods research examined the digital problem solving processes of vulnerable adults within the community setting of a public library. Data were collected from approximately 450 library users who completed a library survey, a subset who completed PIAACs Problem Solving in Technology Rich Environments (PSTRE) assessment, and a smaller subset who participated in an observation protocol. Quantitative analysis revealed that library website use was a strong predictor of PSTRE scores. Qualitative analysis showed that digital problem solving needs to be seen as a set of contexts and events that are dynamic across different situations. In order to respond to …

Executive Summary, Jill Castek, Gloria Jacobs, Cindy Gibbon, Tyler Frank, Amy Honisett, Judy Anderson

Presentations and Publications

The Advancing Digital Equity in Public Libraries: Assessing Library Patrons’ Problem Solving in Technology Rich Environments research project was supported by a National Leadership Grant from the Institute of Museum and Library Services (IMLS) grant. It was conducted over the course of 3 years in cooperation with the Multnomah County Library in Portland, Oregon. The research was guided by a national advisory group made up of scholars and practitioners in the fields of adult education, digital literacies, online reading and research, and library services.

Project Summary, Jill Castek, Gloria Jacobs, Cindy Gibbon, Tyler Frank, Amy Honisett, Judy Anderson

Presentations and Publications

Summary of the project, Advancing Digital Equity in Public Libraries: Assessing Library Patrons’ Problem Solving in Technology Rich Environments.

The purpose of the research was to examine and understand the digital problem solving processes of vulnerable adults.

Digital Problem Solving: The Literacies Of Navigating Life In The Digital Age, Gloria Jacobs, Jill Castek

Presentations and Publications

Digital problem solving reflects an individual’s ability to navigate and use multiple digital resources in order to accomplish goals across domains including work, personal interests, educational pursuits, social or professional networking, civic participation, and for future uses not yet conceptualized. To accomplish these goals, individuals need to enact everyday literacies (Knobel, 1999) that include: “asking questions, constructing meaning from [information and] data, generating [and sharing] creative solutions, and reflecting on how to improve these solutions for different contexts” (Manderino & Castek, 2016, p. 79). As individuals move through daily lives, they are constantly traversing disciplines as they collect information and …