Information Literacy Commons^™

From Insight To Action With Appreciative Inquiry, Kristin Meyer

Books and Contributions to Books

Two people can view the same thing—the same data, issue, or set of circumstances—and discover different opportunities because of their unique perspectives. Sometimes when we engage in User Experience (UX) work, we uncover a problem or an unmet user need, and the way forward is unclear. At this point, it can be beneficial to pull together a group of people in your library who work in different departments and have various roles; the best ideas often emerge when we gather diverse viewpoints.

Simply talking about the issue is not usually effective, but numerous facilitation techniques can help lead groups from …