Information Literacy Commons^™

Tiered Reference: The New Landscape Of The Frontlines, Susan Gardner

E-JASL 1999-2009 (Volumes 1-10)

Introduction

When one walks into a typical academic library today, he or she is hard-pressed to see a reference librarian in plain view working at a public services desk. The well marked “reference desk” of yore, staffed by a smiling librarian and once a staple of every traditional academic library, has evolved into a less visible, more amorphous facility. Most libraries now use a new service strategy called “tiered reference,” whereby the initial reference contact point is with trained students or paraprofessionals at a general service desk. These non-librarians field all manner of questions, including directional, computing, and occasionally reference. …

Journal Use By Graduate Students As Indicated By Masters’ Theses Bibliographies At An Urban Commuter College, 1991-2004., Ellen A. Sexton

Publications and Research

Citation analyses were carried out on master’s thesis in three disciplines, forensic psychology, forensic science and criminal justice, completed and deposited in John Jay library from 1991 to 2004. The aim was to determine the effect of availability of electronic journals on students’ choice of references. The number of journal citations and the ratio of journal articles to all citations was assessed. Criminal justice theses listed more citations that either science of psychology theses, but relatively fewer journal articles. An increase over time was seen in the number of journal articles cited and in the ratio of journal articles to …