Leadership Studies Commons^™

What Effect Does The Hampton Inn 100% Unconditional Satisfaction Guarantee Have On Customer Loyalty?, Jeffrey Alan Carlstead Edd

Dissertations

Trust has been identified as a key factor in sustaining customer loyalty in service sector industries. The Hampton Inn hotel chain attempts to promote trust and loyalty among its customers by offering a 100% unconditional satisfaction guarantee. The purpose of this study was to investigate the extent to which a specific value-enhancing feature—the 100% unconditional guarantee—is likely to influence customer loyalty. In this study, loyalty was defined in two ways: (a) the likelihood of returning to another Hampton Inn property and (b) the likelihood of returning to the particular Hampton Inn at which this study was conducted. In the study, …

Implementing Student Learning Outcomes: The Link To Accreditation In California Community Colleges, Lori Waite Edd

Dissertations

As the public demands accountability in higher education, regional accrediting bodies are under pressure from external governmental agencies, as well as from key stakeholders, to demonstrate their effectiveness and more specifically, provide evidence of student learning. All regional accrediting agencies now have incorporated some level of student learning outcomes into their criteria for reaffirmation of accreditation. This case study describes how three California public community colleges are implementing student learning outcomes on their campuses. Administrators, faculty and staff were interviewed about perceptions and insights related to learning outcomes. Artifact analysis was conducted to establish credibility and data triangulation. Findings suggest …

The Relationship Between Leadership Styles And Labour Disputes In British Columbia's Public Schools, Yanping Wang Edd

Dissertations

For the last decade, adversarial relationships between teachers' associations and district administrators in the British Columbia public school system have been commonplace, frequently resulting in formal grievances and arbitration. Since dealing with these issues imposes enormous costs on both teachers' unions and school boards, this study used hierarchical regression analysis to explain why some schools have fewer grievances filed than other schools in the province. Specifically, this study used data gathered from 160 principals in the British Columbia public school system to examine the extent to which school demographics and principal leadership style helped explain variation in the rate of …

Webquest Design Strategies: A Case Study Measuring The Effect Of The Jigsaw Method On Students’ Personal Agency Beliefs, Engagement, And Learning, James P. Frazee Edd

Dissertations

The WebQuest model continues to grow in popularity, with teachers from around the world and many teacher-educators and experts in the field of educational technology espousing its potential to extend content knowledge and promote higher level thinking. While the model is well received by teachers and students alike, most evidence of its effectiveness is anecdotal, and there is very little in the way of empirical research on the elements that make an effective WebQuest. Furthermore, rich descriptions of how students interact during a well-developed WebQuest are largely absent from the literature. In short, the WebQuest model suffers from a lack …

An Examination Of Teachers’ Beliefs About Critical Reading And Academic Writing, Cindi Davis Harris Edd

Dissertations

The ability to compose a well-written research paper is evidence o f a student's ability to read critically and write academically. However, evidence suggests that many college-bound high school graduates have not learned these skills. While the research literature overwhelmingly supports the notion that teachers are an important factor in students’ academic success, and that in order to be academically successful, students need to have critical reading and writing skills, there has been little research about how teachers' beliefs and knowledge about critical reading and academic writing influence instruction with regard to these skills. This naturalistic case study employed in-depth …

Two Perspectives On The Effectiveness Of An Entry-Level Community Rehabilitation Training Program: A Comparison Of Student And Supervisorial Perceptions, Howard D. Twomey Edd

Dissertations

Although a significant amount of attention has focused on the effectiveness of graduate level training programs for rehabilitation counselors, little, if any, research has been devoted to entry-level training programs for Community Rehabilitation Program (CRP) personnel. To remedy this deficiency, this study first developed a survey instrument for both students and their supervisors to measure the change in skills, aptitudes, and attitudes that resulted from participation in a university sponsored training program. After administering the survey to 188 students and 20 supervisors, the perceptions of these two groups were compared and then select demographic measures were used to explain the …

How Instructional Leadership Is Addressed In Educational Administration/Leadership Programs, Lolethia Jones Kibble

Dissertations

Problem

Instructional leadership is a major factor in school effectiveness and student achievement, yet it is not widely practiced by school principals. One of the contributing factors, identified in the literature, is a lack of skills and knowledge. Although there is a great deal of information about principal preparation programs, there is very little information on the preparation of school leaders in the practice of instructional leadership behaviors. The purpose of this study was to examine how instructional leadership is addressed in both traditional and restructured educational administration/leadership programs and to what extent this is related to institutional and demographic …

The Creation And Development Of An Afrocentric Christian College: Imani Kuumba College And Graduate School, Juanita M. Browne Edd

Dissertations

The study examines Imani Kuumba College, (IKC), an Afrocentric Christian College. Since previous research does not examine any higher institution that provides a type of learning that focuses totally on the study of the Afrocentric world, this historical case study describes a unique educational institution that proposes to teach from a focus designed to raise self-esteem for African-Americans and racial understanding for other groups by studying the African-American experience, historically, spiritually and culturally. The study begins with an introduction that outlines the environmental and societal issues that motivated the creation of this innovative institution and its unique program. After discussion …

Leaders' Influence On School Reculturing: A Case Study Of An International School, Brian C. Matthews Edd

Dissertations

Organizational theorists and even practitioners are beginning to use the construct of organizational culture to analyze and characterize the complexities and challenges of organizational life. The construct has been used to metaphorize, frame, interpret, and understand various aspects of organizational life, including leadership and the change process. The literature indicates that leaders can influence an organization by attending to its cultural dimensions. Much of this literature, however, is theoretical and speculative, and the empirical work has focused, for the most part, on business. The overarching purpose of this qualitative study was to enrich understanding of the culture construct and its …

Job Satisfaction, Leadership Styles, And Teaching Practices Among Cnmi Public Elementary School Teachers, Charles J. Algaier Edd

Dissertations

This study investigated whether teacher leadership styles and teaching practices influenced teacher job satisfaction among public elementary school teachers in the Commonwealth of the Northern Mariana Islands. The study answered the following questions: (1) what is the level of job satisfaction among public elementary school teachers in the CNMI; (2) to what extent do CNMI teachers fall into the personal leadership style categories of transactional or transformational; (3) to what extent do CNMI public school teachers prefer either didactic or constructivist teaching practices; (4) to what extent do demographic factors, preferred leadership styles, and preferred teaching practices affect the degree …

Goddesses In The Union: A Qualitative Study Of Women In Leadership Positions In College And University Union Settings, Susan H. Payment Edd

Dissertations

The student union facilities found on the majority of college and university campuses within the United States serve a variety of functions. Commonly referred to as the “living room” of the campus community, student unions provide space for co-curricular educational experiences, study and reflection, organizational meetings/business, retail operations, dining and entertainment. The field of university union management attracts individuals that enjoy working in complex, high-energy environments where learning and student development are encouraged. Despite the overwhelming presence of women in today's workforce, the realm of university union management remains dominated by men. A “glass ceiling” appears to exist in this …

The Relationship Between Decision-Making And Accountability: A Case Study Of Two State Community College Systems, Bonnie Ann Dowd Edd, Mba, Bba

Dissertations

Inherent to college governance in many community colleges throughout the nation is the expectation that a collegial or participatory model of decision-making is the appropriate mode of governance. This type of model structures an organization to allow the opportunity for all constituencies to participate in decision-making. Some states, such as California, have mandated a participatory decision-making process, commonly referred to as “shared governance” (AB1725) while others operate in a similar manner but not by legislative mandate. Regardless of the model of decision-making used to govern community colleges, most states are being asked to address educational accountability with regard to student …

An Evaluation Study Of A Community College Administrative Leadership Development Program, Cristina Chiriboga-Hahn Edd

Dissertations

The general purpose of this study was to examine a model for professional development designed to meet the needs of administrators who work within the community college segment of higher education. Specifically, the research project was structured as a formative evaluation of the California community college administrative development program entitled Administration 101 offered through the state's primary professional association for administrators, the Association of California Community College Administrators (ACCCA). The study employed a mixed research methodology that included qualitative approaches to assess: 1. The usefulness of the concepts presented in Administration 101 based on the perceptions of participants and presenters, …

Influential Factors Contributing To Exercise Compliance Following A Structured Lifestyle Change Program, Wayne E. Borin Edd

Dissertations

Cardiovascular disease remains the number one cause of death in the United States, with five hundred thousand people diagnosed annually. Even though regular exercise has been shown to dramatically reduce the risk of cardiovascular disease, few hospitals offer programs that focus on the requisite lifestyle changes for participants to maintain long-term exercise programs. In an effort to determine what factors contribute to long-term exercise compliance, this study surveyed 279 participants of the Scripps Ornish/Healing Hearts program, a comprehensive lifestyle change program, to identify the factors that helped explain variation in exercise compliance among program completers. Results of the hierarchical multiple …

Instructional Leadership In Guam's Public Elementary Schools, Evangeline Quitugua San Nicolas Edd

Dissertations

This study explored the current instructional leadership behaviors of elementary principals in Guam as perceived by the principals and teachers, and examined their perceptions on which instructional leadership functions should be shared or delegated in schools. The Principals' Instructional Management Rating Scale, developed by Dr. Phillip Hallinger and modified by the researcher, was used to gather data for this study. Four hundred eighty teachers (53%) and eighteen principals (81%) in Guam's public elementary schools participated, and there was no evidence of non-response bias. From this study, findings revealed that both principals and teachers shared the same perceptions regarding their principals' …

Employee Receptivity To Three Hundred Sixty Degree Feedback Systems As A Function Of Employee Trust And Employee Commitment: An Exploratory Study, Gregory G. Stump Edd

Dissertations

The purpose of this quantitative exploratory study was to determine what affect, if any, employee trust, employee commitment, psychological androgyny (an employee sex-role inventory), and various demographic variables have on employee receptivity to 360-degree feedback (R360). Two organizations participated in the study. The first is a large university located in New York; the second is a small consulting firm located in California. A total of 62 participants responded to the 77-item Internet-based survey. The survey was composed of psychometrically adequate constructs developed in earlier studies. Employee trust, a 12-item construct, consisted of 8 items that measured trust in supervisor and …

Political Leadership Perceptions On The College Of Micronesia System In The Federated States Of Micronesia, Elizabeth Diaz Rechebei Edd

Dissertations

Political leaders who establish policies and priorities for the nation have influence on how the FSM's sole postsecondary education institution, the College of Micronesia, Federated States of Micronesia (COM-FSM) sets its goals and priorities. During this critical juncture of the FSM nation's growth and its effort to be self-reliant, COM-FSM's purposes and priorities are intricately related to the ongoing processes toward self-reliance. Using a case study methodology, this study examined the perceptions of political leaders in the Federated States of Micronesia relating to the purposes and priorities of the College of Micronesia-Federated States of Micronesia (COM-FSM), and the four campuses …

Looking Forward, Looking Back, Looking Inward: Lessons From Vital Women Leaders In Old Age, Shelly Marks Valdez Edd

Dissertations

Current social paradigms, based on established theory about the aged, consider old age as a time of drastic decline and deterioration and view the aged as nonproductive takers of society's resources. Far from using the wisdom and resources of the aged population, our society marginalizes old adults and treats them as obsolete. This study looks into the lives of nine women over the age of 65 who have found within themselves the strength, courage and determination to overcome the stereotypes of aging in order to become leaders in their old age. Life stories were obtained through personal interviews. Data from …

Examining An Observation-Based Model Of Professional Development For Teachers, Donna M. Marriott Edd

Dissertations

Public education is undergoing a process of reculturation prompted by standards-based reform initiatives. Student content standards suggest fundamental changes in the way teachers, schools, and districts think about and do their work. These substantive reform efforts require a parallel reorganization in professional development processes. Traditional models that rely on episodic, large-scale workshops are insufficient to support teachers to meet the demands of a standards-driven system. San Diego City Schools has developed an innovative approach to teacher training that is context and situation specific. The observation-based model of professional development utilizes a unique training environment and process. A fully functioning classroom …

Making The Transition From The Field To The Classroom: The Experiences Of Novice Health Care Instructors At Private Career Colleges, Lezlee Haroun Edd

Dissertations

Health care instructors at private career colleges are responsible for training thousands of health services workers who enter the American work force annually. The number of students seeking health care occupational training at career colleges is expected to increase significantly during the next decade because the health service industry is the fastest growing section of the United States economy. At the same time, the public education system does not have the capacity to fully accommodate the future population of students seeking the postsecondary education required for these jobs. Instructors at private career colleges are typically hired directly from professional positions …

W. E. B. Du Bois's “Talented Tenth”: A Pioneering Conception Of Transformational Leadership, Ella F. Sloan Edd

Dissertations

In 1903, W. E. B. Du Bois presented a radical leadership proposal for the transformation of African American life in the United States. His theoretical concept of the “Talented Tenth” emphasized the education and training in leadership of ten percent of the African-American population. This selective group would transform the larger, uneducated segment of the population and lead them to higher levels of social acceptance and independence. This study is a historical investigation into the educational ideas of W. E. B. Du Bois's “Talented Tenth.” It describes the historical factors that led to and influenced Du Bois's development of the …

Perceptions Of Principal Effectiveness And Teacher Morale: A Study Of Public Secondary School Teachers On Guam, Michelle M.S. Santos Edd

Dissertations

For more than a decade, the public schools on Guam have suffered from low student test scores, high turnover rates and low levels of teacher morale. Although there may be many explanations for this persistent problem, an important part of any solution is improving the overall level of teacher morale, which of course, can be influenced in many ways by the actions of the principal. In an effort to determine both the level of teacher morale among secondary school teachers on Guam as well as the factors that may help explain it, including the perceived level of principal effectiveness, this …

A Study Of Technology Implementation In Two School Districts: The Dynamics Of Leadership And Change, Rebecca D. Gillespie Edd, Ma, Ba

Dissertations

This qualitative case study investigated the role administrative leadership plays in organizational change related to the infusion of technology into district programs and pedagogical practices. School districts have been engaged in a struggle to incorporate new generations of technological advancements in meaningful ways for their students. Instructional reform and measurable performance-based outcomes are frequently conflated with the pressure to implement effective technology programs that ensure the No Child Left Behind federal mandates are met while ensuring judicious use of district funds. While technology has the potential to transform the educational process, it must align with the cultural uniqueness of the …

Higher Education Administrators And Students With Disabilities: A Survey Of Administrator Knowledge And Training Needs, Maribel S. Guillermo Edd

Dissertations

Students with disabilities enroll in two-year institutions at a higher rate than in four-year institutions. The California community college system, which is the largest system of higher education in the world, enrolled 2,609,365 students with disabilities during the 2000–2001 academic year. The purpose of this study was to focus on California college administrators and their role in: (a) setting a climate that supports students with disabilities and (b) serving as a resource to faculty and staff. Administrators were surveyed regarding their (a) current knowledge and training needs; (b) personal and professional experience with individuals with disabilities; and (c) utilization of …

“You Are With Someone Who Is A Fighter”: Constructing A Model Of Transformation Which Can Occur In Surviving Breast Cancer, Helen Hays Eckmann Edd

Dissertations

The American Cancer Society estimated a quarter of a million women would be diagnosed with breast cancer in 2002. For each of those, another ten women are living with or have survived this disease. At diagnosis, most women view their futures with dread. As with other extreme traumas, the diagnosis of breast cancer can bring profound transformation (Jackson, 1983; LeShan, 1994; O'Brien, 1995). In this study, seven survivors of breast cancer articulate their journeys through this disease and detail how they were able construct transformed lives. The women described how they turned tragedy into triumph. Individual interviews were conducted and …

Enabling Performance Skills: Assessment In Engineering Education, Jenny K. Ferrone Edd

Dissertations

Current reform in engineering education is part of a national trend emphasizing student learning as well as accountability in instruction. Assessing student performance to demonstrate accountability has become a necessity in academia. In newly adopted criterion proposed by the Accreditation Board for Engineering and Technology (ABET), undergraduates are expected to demonstrate proficiency in outcomes considered essential for graduating engineers. The case study was designed as a formative evaluation of freshman engineering students to assess the perceived effectiveness of performance skills in a design laboratory environment. The mixed methodology used both quantitative and qualitative approaches to assess students' performance skills and …

An Analysis Of The Benefits Of An Mba Degree As Reported By A Diverse Graduate Population Of A Southwestern University, Stephani Richards-Wilson Edd

Dissertations

Although numerous studies have attempted to measure the value of a Master of Business Administration (MBA) degree, most of these studies have concentrated on the extrinsic benefits of the degree, such as compensation and career progression. Furthermore, the majority of these studies have focused on students at elite MBA programs, which have traditionally served a different class of individuals than most MBA programs throughout the country. In an effort to broaden the literature in this area, this study examined both the extrinsic and intrinsic benefits of an MBA degree as self-reported by 638 MBA graduates from the University of San …

Exploring Teachers' Experiences With The Colonial Williamsburg Teacher Institute, Emily M. Schell Edd

Dissertations

This qualitative study explored the experiences of ten teachers who participated in the Colonial Williamsburg Teacher Institute (CWTI) during an 11-year period. The researcher used in-depth interviewing to identify why these teachers participated in this institute, what they experienced and learned during the institute, and how the institute influenced their teaching as well as student learning of early American history. The participants in this study identified similar reasons for applying to the institute, which included a desire to gain more knowledge and skills to improve their teaching of early American history. Seven themes emerged as participants described their experiences during …

Leadership Behaviors And Communication Satisfaction: Community Colleges In Micronesia, Julie M. Ulloa-Heath Edd

Dissertations

The major purpose of this study was to examine the satisfaction of Micronesian community college faculty with communication and their perception of their department chair's leadership style. Specifically, this study examined (a) the relationship of communication satisfaction with leadership and demographic data; (b) the relationship between the Multifactor Leadership Questionnaire (MLQ) subset and the scales of the Communication Satisfaction Questionnaire (CSQ); (c) the difference between institutions in terms of satisfaction with communication or perception of leadership style; and (d) suggestions for improving communication. Significant relationship was found between the overall communication satisfaction with leadership quality and ethnicity. The data revealed …

Leadership Development: Continuous Improvement Through Character Assessment, Robert Scott Clark Edd

Dissertations

One of the keys to personal development is self-awareness as assessed by instruments such as the Myers-Briggs Type Indicator (MBTI) and the NEO PI-R, both of which are widely accepted reliable and valid indicators and measures of personality type. However, assessing the part of personality known as character presents challenges that are not adequately addressed by today's popular instruments leaving information needed for development incomplete or unavailable. An instrument that provides a reliable and valid assessment of character for leadership and personal development purposes could be very valuable. Qualitative methods were used for this study to investigate leaders' perceptions of …