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Customer Satisfaction Index Of Singapore 2022: National Scorecard, Institute Of Service Excellence, Smu Jun 2022

Customer Satisfaction Index Of Singapore 2022: National Scorecard, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

This scorecard summarises the results of the CSISG 2022 satisfaction scores at the national, sector, sub-sector, and company levels. CSISG scores are generated based on the econometric modelling of survey data collected from end-users after the consumption of products and services. Company scores (in black) are weighted based on a separate incidence study. This incidence study helps determine each company’s sample profile and the local-tourist weights. Sub-sector scores (in blue) are derived as a weighted average of company scores, in proportion to the local and tourist incidence interactions with the constituent companies. Sector scores (in gold) are derived by aggregating …

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Gauging The Acceptance Of Contact Tracing Technology: An Empirical Study Of Singapore Residents’ Concerns With Sharing Their Information And Willingness To Trust, Ee-Ing Ong, Wee Ling Loo Jun 2022

Gauging The Acceptance Of Contact Tracing Technology: An Empirical Study Of Singapore Residents’ Concerns With Sharing Their Information And Willingness To Trust, Ee-Ing Ong, Wee Ling Loo

Research Collection Yong Pung How School Of Law

In response to the COVID-19 pandemic, governments began implementing various forms of contact tracing technology. Singapore’s implementation of its contact tracing technology, TraceTogether, however, was met with significant concern by its population, with regard to privacy and data security. This concern did not fit with the general perception that Singaporeans have a high level of trust in its government. We explore this disconnect, using responses to our survey (conducted pre-COVID-19) in which we asked participants about their level of concern with the government and business collecting certain categories of personal data. The results show that respondents had less concern with …

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The Anti-Money Laundering Framework For Precious Stones And Metals Dealers In Singapore, Vincent Ooi Jun 2022

The Anti-Money Laundering Framework For Precious Stones And Metals Dealers In Singapore, Vincent Ooi

Research Collection Yong Pung How School Of Law

Precious stones and metals have commonly been used throughout the world as a conduit for terrorism and money laundering activities. Such illicit use of these assets has called for its much-needed attention from a regulatory perspective. This is particularly relevant in a financial haven such as Singapore. Accordingly, this article seeks to explore how several of the most common trading and investment activities involving precious stones and metals in Singapore are regulated.

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Legitimizing Viewing Publics Through Nostalgia: The Mediated Tropicality Of Singapore's 'Kampong Spirit', John Lowe, George Wong Jun 2022

Legitimizing Viewing Publics Through Nostalgia: The Mediated Tropicality Of Singapore's 'Kampong Spirit', John Lowe, George Wong

Research Collection School of Social Sciences

Using two recent films-Long Long Time Ago and Diam Diam Era-this article analyses how Jack Neo communicates a sanitized nostalgia for the "kampong spirit" through his films, which calibrates willing acceptance of the Singapore government's authoritarian rule. In supporting the state's presentist historiography, the films of Jack Neo induce a depoliticization of unpleasant memories arising from the ruling party's unpopular housing and language policies of the past. The nostalgia mediated in both films is aligned towards an imaginary geography and mental map of a First World nation, which exhorts Singaporeans to disavow "the tropics" by nostalgizing the state's modernization efforts. …

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Hci Education And Ux Practice: Highlights From Singapore, Tamas Makany, Dharani Perera-Schulz May 2022

Hci Education And Ux Practice: Highlights From Singapore, Tamas Makany, Dharani Perera-Schulz

Research Collection Lee Kong Chian School Of Business

This position paper highlights trends in education, practice, and support of HCI/UX in Singapore, a small city-state island in Southeast Asia. The paper was prepared for the 2022 Southeast Asia Computer-Human Interaction (SEACHI'22) virtual workshop on Apr 14, 2022, as part of the ACM CHI Conference on Human Factors in Computing Systems (CHI'22) international conference.

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Class(Ify)Ing Christianity In Singapore: Tracing The Interlinked Spaces Of Privilege And Position, Orlando Woods, Lily Kong Apr 2022

Class(Ify)Ing Christianity In Singapore: Tracing The Interlinked Spaces Of Privilege And Position, Orlando Woods, Lily Kong

Research Collection School of Social Sciences

This paper considers how two facets of identity – religion and class – are performed, (re)produced and negotiated within the spaces of the Christian school, home and church in Singapore. We show how the social structuring of one space can inform and influence the structuring of another. Spaces of Christianity in Singapore tend to be mutually reinforcing, strengthening the linkages between religion and class, and in particular reifying the position of Christianity as a religion of the privileged classes. However, the ways in which Christian spaces are reified can become problematic when space is in fact shared with less privileged …

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The Torrens System In Singapore: 75 Years From Conception To Commencement, Alvin W. L. See Apr 2022

The Torrens System In Singapore: 75 Years From Conception To Commencement, Alvin W. L. See

Research Collection Yong Pung How School Of Law

This article tells the story of how the Torrens system of land titles registration came to be adopted in Singapore. From conception to commencement, the entire process took over 75 years, far longer than any other law reform the country has experienced. Particular attention is paid to why the Australian model was preferred despite the significant influence of English law in colonial Singapore. Although as with anything, much of what happened could be attributed to chance, a great deal can be learned from this story, which details the socio-economic and political forces that have shaped the law into what it …

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Aestheticized Temples, Rationalized Affects: Sacred Modernities And The Micro-Regulation Of Hinduism In Singapore, Orlando Woods, Lily Kong Apr 2022

Aestheticized Temples, Rationalized Affects: Sacred Modernities And The Micro-Regulation Of Hinduism In Singapore, Orlando Woods, Lily Kong

Research Collection School of Social Sciences

This paper develops the idea of “sacred modernities” to explore how the state- led regulation of religion shapes religious communities and religious subjects therein. Sacred modernities define the ways in which sacredness is understood and engaged with under conditions of secular modernity, and in particular, how sacredness is experienced within a context of micro-regulated religious space. We illustrate these ideas through an empirical examination of how Singapore’s Hindu community engages with the idea of sacredness in and through the temple. By contrasting the experiences of Singaporean and non-Singaporean Hindus, we argue that Singapore’s temples offer an aestheticized experience of the …

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Customer Satisfaction Index Of Singapore 2021: Q4 Results, Institute Of Service Excellence, Smu Mar 2022

Customer Satisfaction Index Of Singapore 2021: Q4 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.

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Volunteerism Among Older Adults In Singapore, Micah Tan, John Frederic Pedro Ortega, Nur Syafiqah Abdullah, Mindy Eiko Tadai, Rachel Wen Yi Ngu Mar 2022

Volunteerism Among Older Adults In Singapore, Micah Tan, John Frederic Pedro Ortega, Nur Syafiqah Abdullah, Mindy Eiko Tadai, Rachel Wen Yi Ngu

ROSA Research Briefs

Volunteerism is recognised as a beneficial activity for individuals for many reasons. Beyond the potential of volunteerism to create new and meaningful communities (Hodge et al., 2013), it offers numerous benefits including improvement to one’s mental health (Willigen, 2000), self-esteem (Russell et al., 2018), and social connectedness (Hodge et al., 2013). Volunteering has also been found to provide a sense of purpose in one’s life (Schwingel et al., 2009). For these reasons and more, voluntary work among older adults may be a meaningful and effective pathway towards successful ageing, particularly for those in retirement. In Singapore, the National Volunteer and …

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The Hunger Report Part Ii: Targeting Specific Needs In The Wake Of Covid-19, Dalvin Sidhu, Tania Nagpaul, Weng Lin Ng, Thilanga Dilum Wewalaarachchi Mar 2022

The Hunger Report Part Ii: Targeting Specific Needs In The Wake Of Covid-19, Dalvin Sidhu, Tania Nagpaul, Weng Lin Ng, Thilanga Dilum Wewalaarachchi

Lien Centre for Social Innovation: Research

The Hunger Report Part II: Targeting Specific Needs in the Wake of COVID-19 is the first intervention study of its kind in Singapore, delving into how the food situation of previously identified food-insecure households has changed during the COVID-19 pandemic. Through surveys, this report reveals the impact COVID-19 has had on a small sample of food-insecure families in Singapore. The authors also administer a Needs Toolkit to understand the unique needs and preferences of each food-insecure household. They then explore the impact of autonomy in food support through an intervention element in the study

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Gender Role Ideology And Implications For Well-Being Among Older Adults In Singapore, Nadya Haifan, Erra Natalia Sayri, Micah Tan, Mindy Eiko Tadai Mar 2022

Gender Role Ideology And Implications For Well-Being Among Older Adults In Singapore, Nadya Haifan, Erra Natalia Sayri, Micah Tan, Mindy Eiko Tadai

ROSA Research Briefs

Gender role ideology, referring to the attitudes that individuals hold with respect to the social roles that different genders should adopt, have been suggested to affect the mental well-being (e.g., Paul & Moser, 2009; Sweeting, 2014) and marital satisfaction (e.g., Amato et al., 2007; Davis & Greenstein, 2009) of individuals. Despite this, gender role ideology and the impact they may have on well-being is understudied among older adults in Singapore. Given this, the current report provides a brief examination of gender role ideology among older adults in Singapore. This includes the following: 1. The demographic distribution of gender role ideology …

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Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang Mar 2022

Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang

Research Collection School Of Computing and Information Systems

This paper analyzes the changes in mobility trends due to the impact of the COVID-19 pandemic in Singapore in the six different sectors: Retail and Recreation, Grocery and Pharmacy, Parks, Transit Stations, Workplaces and Residential. The period of observation is from 15 February 2020 to 18 August 2021. The observed patterns obtained from the descriptive data analysis sheds light on the effectiveness of social distancing measures in Singapore as well as the level of compliance among the country’s residents. Correlation analysis is used to explore the relationship between different sectors during the pandemic period. The results reveal a strong sense …

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The Roadmap To The Asean-Eu Fta In The Post-Pandemic Era, Pasha L. Hsieh Mar 2022

The Roadmap To The Asean-Eu Fta In The Post-Pandemic Era, Pasha L. Hsieh

Research Collection Yong Pung How School Of Law

Relations between the Association of Southeast Asian Nations (ASEAN) and the European Union (EU) have enriched the multifaceted concept of interregionalism from legal and international relations perspectives. The article argues that the transformative ASEAN-EU frameworks have shaped the Third Interregionalism. Brussels' building-block approach envisions pathfinder agreements with individual ASEAN states as the basis for the ASEAN-EU FTA, which will help realize the EU's Indo-Paafic strategy and the ASEAN-EU Strategic Partnership. The designs of the EU's trade and investment agreements with Singapore and Vietnam are therefore critical. The article assesses core areas such as tariff liberalization and ASEAN cumulative rules of …

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Information Trust And Covid-19 Vaccine Hesitancy Amongst Middle-Aged And Older Adults In Singapore: A Latent Class Analysis Approach, Micah Tan, Paulin Tay Straughan, Grace Cheong Mar 2022

Information Trust And Covid-19 Vaccine Hesitancy Amongst Middle-Aged And Older Adults In Singapore: A Latent Class Analysis Approach, Micah Tan, Paulin Tay Straughan, Grace Cheong

Research Collection School of Social Sciences

Rationale: COVID-19 vaccine hesitancy presents significant challenges for public health. Objective: Vaccine hesitancy among middle-aged and older adults has been a significant barrier in Singapore’s battle against COVID-19. We hypothesize that the trust middle-aged and older adults place in various sources of information influences vaccine hesitancy, and that distinct typologies of trust can be identified to better inform targeted health communication efforts. Method: Data from a nationally representative panel survey of Singaporeans aged 56–75 (N = 6094) was utilized. Modules fielded in August and November 2020, and June 2021 were analyzed, assessing social networks, trust in sources of information, and …

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Older Adult Preparedness For Living With An Endemic Covid-19, Micah Tan, Paulin T. Straughan, Grace Cheong, Wensi Lim, Mindy Eiko Tadai, Nadya Haifan, Dyan Jun Wei See Toh Feb 2022

Older Adult Preparedness For Living With An Endemic Covid-19, Micah Tan, Paulin T. Straughan, Grace Cheong, Wensi Lim, Mindy Eiko Tadai, Nadya Haifan, Dyan Jun Wei See Toh

ROSA Research Briefs

As Singapore holds steady against the current Omicron wave and begins to pave the next steps towards living with COVID-19, we hope that this report will provide our fellow colleagues and stakeholders with valuable insights into the perceptions and experiences of older adults in preparing to live with an endemic COVID-19. To this end, the current report examines several aspects of living with an endemic including whether older adults perceive themselves to be prepared, whether they are willing to adopt certain preventive behaviours, and the level of support they have for living with an endemic COVID-19. Specifically, we look at …

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Singapore’S Adult Guardianship Law And The Role Of The Family In Medical Decision-Making, Hang Wu Tang Feb 2022

Singapore’S Adult Guardianship Law And The Role Of The Family In Medical Decision-Making, Hang Wu Tang

Research Collection Yong Pung How School Of Law

Singapore’s adult guardianship law was derived from the Mental Capacity Act in England and Wales. This article explores the process of how Singapore’s Mental Capacity Act was adapted and fine-tuned to operate in a jurisdiction with different cultural conditions, religions, familial norms, and social institutions. The first part of the article demonstrates that despite its apparent similarities, the policymakers in Singapore have omitted crucial portions of the Mental Capacity Act which deal with the human rights of persons lacking capacity. This omission is unsurprising considering Singapore’s history of advancing an Asian values approach to human rights. In the second part, …

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Short-Term Impact Of Covid-19 On Consumption Spending And Its Underlying Mechanisms: Evidence From Singapore, Seonghoon Kim, Kanghyock Koh, Xuan Zhang Feb 2022

Short-Term Impact Of Covid-19 On Consumption Spending And Its Underlying Mechanisms: Evidence From Singapore, Seonghoon Kim, Kanghyock Koh, Xuan Zhang

Research Collection School Of Economics

We examine the short-term impact of COVID-19 on consumption spending and labor market outcomes. Using monthly panel data of individuals mainly aged 50–70 in Singapore, we find that COVID-19 reduced consumption spending and labor market outcomes immediately after its outbreak, and its negative impact quickly evolved. At its peak, the pandemic reduced total household consumption spending by 22.8% and labor income by 5.9% in April. Probability of full-time work also went down by 1.2 pp and 6.0 pp in April and May, respectively, but employment and self-employment were only mildly affected. Our heterogeneity analysis indicates that the reduction in consumption …

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Older Adults' Perceptions Of Government Handling Of Covid-19: Predictors Of Protective Behaviors From Lockdown To Post-Lockdown, Savannah Kiah Hui Siew, Jonathan Louis Chia, Rathi Mahendran, Junhong Yu Feb 2022

Older Adults' Perceptions Of Government Handling Of Covid-19: Predictors Of Protective Behaviors From Lockdown To Post-Lockdown, Savannah Kiah Hui Siew, Jonathan Louis Chia, Rathi Mahendran, Junhong Yu

Research Collection School of Social Sciences

Background: Distrust, and more broadly, public perception of government's handling of a crisis, has been a widely studied topic within health crisis research and suggests that these perceptions are significantly associated with the behavior of its citizens. Purpose: To understand which aspects of the public's perception of government handling of the COVID-19 pandemic predicted engagement of protective behaviors among older adults, who are the most vulnerable to COVID-19.Methods: Participants were recruited from an ongoing biopsychosocial study on aging amongst community-dwelling older adults. There were two rounds of data collection, during the national lockdown and post-lockdown. The average length of follow-up …

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A Guide To The Rule Of Law, Smu Apolitical Jan 2022

A Guide To The Rule Of Law, Smu Apolitical

Student Publications

A Guide to the Rule of Law presents a compilation of case studies of different countries by a group of contributing writers in a simple and easy-to-understand manner. Designed for readers of all ages and from all walks of life, this primer is the second of a series of primers focusing on an international scope for readers to acquire knowledge to better understand issues which concerns us all, esp

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The Case Of Singapore, Hwee Kwan Chow, Kong Weng Ho Jan 2022

The Case Of Singapore, Hwee Kwan Chow, Kong Weng Ho

Research Collection School of Economics

The economic impact of the Covid-19 pandemic on Singapore was more severe and protracted than the global financial crisis. Singapore responded with easing of the monetary policy stance, reinforcing financial stability, helping individuals to reduce debt obligations, easing business cashflow constraints, adjusting financial regulatory and supervisory protocols to cope with immediate challenges, and enabling the financial sectors to build long-term capabilities. Fiscal responses were unprecedented with four consecutive budgets and two ministerial statements, initially focusing on immediate assistance in respect of jobs, businesses, households, and later refined to providing more sector-specific assistance as the pandemic evolved with more detailed information …

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Audit Adjustments Matter: What They Reveal About Companies' Financial Reporting, Themin Suwardy, Chu Yeong Lim Jan 2022

Audit Adjustments Matter: What They Reveal About Companies' Financial Reporting, Themin Suwardy, Chu Yeong Lim

Research Collection School Of Accountancy

This study investigates the characteristics, nature and extent of proposed audit adjustments to the financial statements of listed companies in Singapore. Data was gathered from the 2018 to 2020 financial statements of 412 companies, along with views of close to 280 audit committee chairs and heads of finance (or similar designations) on the effectiveness of their companies’ finance function.

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Rethinking The Role Of Employment Barriers In Active Labor Market Policy: Evidence From A Fixed Effects Analysis, Jian Qi Tan, Irene Y. H. Ng, Kong Weng Ho Jan 2022

Rethinking The Role Of Employment Barriers In Active Labor Market Policy: Evidence From A Fixed Effects Analysis, Jian Qi Tan, Irene Y. H. Ng, Kong Weng Ho

Research Collection School Of Economics

Using a panel dataset from a five-wave survey of participants in Singapore’s Work Support Programme (WSP) from 2010 to 2016, we quantify the cumulative negative impact of facing multiple employment barriers and demonstrate the association between the individual stressors and labor market indicators. Using a fixed effects model to reduce the confounding effects of unobservables, we find that a one standard deviation increase in the number of employment barriers brings about a 2.7 to 3.5 percentage point increase in the probability of being unemployed and a 58 SGD to 78 SGD decrease in individual earnings.

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Improperly Obtained Evidence In Criminal Proceedings: An Updated Framework, Siyuan Chen, Zhi Jia Koh, Jian Wei Joel Soon Jan 2022

Improperly Obtained Evidence In Criminal Proceedings: An Updated Framework, Siyuan Chen, Zhi Jia Koh, Jian Wei Joel Soon

Research Collection Yong Pung How School Of Law

The 2012 amendments to the Evidence Act “significantly broadened the admissibility criteria for expert evidence”; at the same time, the judicial discretion to deny admissibility of relevant expert opinion evidence was also introduced. This article considers the key developments pre- and post-amendments, and in doing so provides an updated framework for prosecutors and defence counsel alike to admit and challenge expert opinion evidence in criminal proceedings. Since it complements earlier articles in this series on similar fact and hearsay evidence, readers are assumed to be broadly familiar with the features of the Evidence Act, such as its admissibility paradigm, the …

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Can Delaying An Execution Due To Covid-19 Amount To Unconstitutional Discrimination?, Benjamin Joshua Ong Jan 2022

Can Delaying An Execution Due To Covid-19 Amount To Unconstitutional Discrimination?, Benjamin Joshua Ong

Research Collection Yong Pung How School Of Law

This note discusses the case of Syed Suhail bin Syed Zin v Attorney-General [2021] 1 SLR 809 (CA); [2021] 4 SLR 698 (HC) and its implications for equality law in Singapore.

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Charitable Organizations In Singapore: From Clan Based To State Facilitated Endeavors, Hang Wu Tang Jan 2022

Charitable Organizations In Singapore: From Clan Based To State Facilitated Endeavors, Hang Wu Tang

Research Collection Yong Pung How School Of Law

Singapore, with a five million population, has a vibrant charitable sector with over 2000 registered charities attracting approximately USD$2.18 billion in annual donations. How did Singapore’s charitable sector achieve its current level when it has been, in the past, segregated along mainly religious, race and clan-based communities? This paper explores this question by piecing together the current ecosystem, regulatory and tax infrastructure which facilitates the charitable sector in Singapore. Central to the development of the charitable sector has been the Singapore government’s role of being a gatekeeper, regulator and enabler of charities. In analysing the government’s role in the charitable …

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Lee Kong Chian School Of Business Year In Review 2020-2021, Singapore Management University Dec 2021

Lee Kong Chian School Of Business Year In Review 2020-2021, Singapore Management University

SMU Corporate Reports

The last 12 months have been a roller coaster for Singapore and the world. Vaccines initially offered what seemed to be a clear way out of the Covid-19 pandemic but the more transmissible Delta variant has complicated matters considerably. However, despite the many challenges that the school has faced, I am happy to report that we have had a very good year overall. First of all, after a thorough and grueling process, the school received its EQUIS re-accreditation that will be valid for five years. The school has also received re-accreditation from AACSB International this year as well. The re-accreditation …

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Customer Satisfaction Index Of Singapore 2021: Q3 Results, Institute Of Service Excellence, Smu Dec 2021

Customer Satisfaction Index Of Singapore 2021: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 15th year of measurement.

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Conceptualising A Role For The Common Law In Environmental Protection In Singapore, Kenny Chng Dec 2021

Conceptualising A Role For The Common Law In Environmental Protection In Singapore, Kenny Chng

Research Collection Yong Pung How School Of Law

In Singapore, the key institutions driving environmental protection are the legislature and the executive. The judiciary’s role in environmental protection has thus far been relatively minor. By drawing upon environmental law theory and comparative analysis of other common law jurisdictions, this paper aims to explore avenues through which the common law can be engaged more meaningfully to further environmental protection in Singapore. A conceptualisation of environmental law as directed at furthering the rule of law by promoting carefully-considered and participatory environmental governance will be suggested as a fruitful way forward for thinking about the role of the common law in …

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Leveraging Reward-Based Crowdfunding During Covid-19, Hannah H. Chang, Erin Jasmine Guillermo, Colin Chai Dec 2021

Leveraging Reward-Based Crowdfunding During Covid-19, Hannah H. Chang, Erin Jasmine Guillermo, Colin Chai

Research Collection Lee Kong Chian School Of Business

Over the last year, Singapore firms have faced unforeseen market disruptions created by the Covid-19 pandemic. Worldwide country lockdowns, supply chain disruptions, and restrictions on business operations due to public health and safety measures posed non-trivial challenges. Many companies scampered to find alternative sources of revenue and ramp up their efforts at digitalisation - or risk the possibility of business closure.

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