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Articles 31 - 60 of 346
Full-Text Articles in Asian Studies
How To Design For Your Customers, Selma Bamadhaj, Nur Rulhuda
How To Design For Your Customers, Selma Bamadhaj, Nur Rulhuda
Research Collection Institute of Service Excellence (2007-2024)
Selma Bamadhaj and Nur Rulhuda of Lully Selb school us in the importance of personalised service and turning customers into friends.
Serendipitous Stylings, Yi Lian Ng
Serendipitous Stylings, Yi Lian Ng
Research Collection Institute of Service Excellence (2007-2024)
Multihyphenate Yi Lian Ng reflects on her seemingly radical career change and life as a florist, freelance writer and stylist, and accidental entrepreneur
Growing Together, Shannon Ong, Mike Foo
Growing Together, Shannon Ong, Mike Foo
Research Collection Institute of Service Excellence (2007-2024)
Shannon Ong and Mike Foo of Woods in the Books discuss the significance of diverse stories and the importance of growing with your customers.
It Takes Two, Faye Sit, Ernest Ting
It Takes Two, Faye Sit, Ernest Ting
Research Collection Institute of Service Excellence (2007-2024)
Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.
Paying It Forward, Joshua Sim
Paying It Forward, Joshua Sim
Research Collection Institute of Service Excellence (2007-2024)
Joshua Sim, founder of The Beautiful Moment Photography, defines service excellence in a surprisingly relatable way — through emotional intelligence.
Sustaining Singapore’S Stories, Edmund Wee
Sustaining Singapore’S Stories, Edmund Wee
Research Collection Institute of Service Excellence (2007-2024)
Edmund Wee of Epigram Books considers the importance of local literature and his commitment to nurturing local storytellers.
Elemental Connections, Silas Lee
Elemental Connections, Silas Lee
Research Collection Institute of Service Excellence (2007-2024)
Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.
The Future Of Local Food, Eng Su Lee
The Future Of Local Food, Eng Su Lee
Research Collection Institute of Service Excellence (2007-2024)
Restaurateurs Lee Eng Su and Lee Chan Wai share their views on Singapore’s hawker food culture and how they want to change Singapore’s food industry.
Creating Meaning In Work, Eunyce Yap, Joanna Lam
Creating Meaning In Work, Eunyce Yap, Joanna Lam
Research Collection Institute of Service Excellence (2007-2024)
Eunyce Yap and Joanna Lam, Founders of fashion label, Love & Bravery, tell us why there should always be more to business than just the bottom line.
Offences Against Foreign Domestic Workers In Singapore: Vindicating The Victim’S Right To Dignity, Benjamin Joshua Ong
Offences Against Foreign Domestic Workers In Singapore: Vindicating The Victim’S Right To Dignity, Benjamin Joshua Ong
Research Collection Yong Pung How School Of Law
The High Court of Singapore recently increased the sentences of two employers who had starved their foreign domestic worker, causing serious physical injury. In so doing, the court affirmed the victim’s right to human dignity despite the relative leniency of the charge. This case prompts reflection not only on the vulnerability of foreign domestic workers and the courts’ role in protecting their basic dignity, but also on the prosecutors’ role in framing charges that accurately and completely reflect the infringement of rights.
Banko: Reshaping The Philippines Rural Banking System, Peter Williamson, Havovi Joshi
Banko: Reshaping The Philippines Rural Banking System, Peter Williamson, Havovi Joshi
Asian Management Insights
In 2009, eight out of ten Filipinos did not have access to a bank. A few informal moneylenders provided about 40 percent of small-scale business lending in the market, at interest rates that could touch around 240 percent per annum. Additionally, the population living in 40 percent of the Philippines’ municipalities did not have easy access to a physical bank branch. It was then that the Ayala Group, the oldest business house and one of the largest conglomerates in the country, identified and explored an opportunity to develop a business model capable of meeting the needs of the unbanked in …
Global Garbage Cans: Towards Better Household Hazardous Waste Management In Asia's Developing Countries, Kustini Lim-Wavde, Robert J. Kauffman
Global Garbage Cans: Towards Better Household Hazardous Waste Management In Asia's Developing Countries, Kustini Lim-Wavde, Robert J. Kauffman
Asian Management Insights
Towards better household hazardous waste management in developing countries in Asia.
The Sustainability Edge: Driving Top-Line Growth With Triple-Bottom-Line Thinking, Jagdish Sheth, Suhas Apte
The Sustainability Edge: Driving Top-Line Growth With Triple-Bottom-Line Thinking, Jagdish Sheth, Suhas Apte
Asian Management Insights
How to drive top-line growth with triple-bottom-line thinking.
A New Toolkit For Thailand 4.0, Abhisit Vejjajiva, Philip Charles Zerrillo
A New Toolkit For Thailand 4.0, Abhisit Vejjajiva, Philip Charles Zerrillo
Asian Management Insights
The Prime Minister of Thailand from 2008 to 2011 and the current leader of the Democrat Party, Abhisit Vejjajiva, addresses the challenges facing the Thai economy today, in this interview with Philip Zerrillo.
From Rags To Riches: Following The East Asian Blueprint By Governments And Firms, Shantanu Bhattacharya
From Rags To Riches: Following The East Asian Blueprint By Governments And Firms, Shantanu Bhattacharya
Asian Management Insights
What governments and firms should know before following the East Asian blueprint.
Urban Rail Transit Ppps: Lessons From East Asian Cities, Zheng Chang, Sock Yong Phang
Urban Rail Transit Ppps: Lessons From East Asian Cities, Zheng Chang, Sock Yong Phang
Research Collection School Of Economics
Private sector participation in urban rail transit has proliferated in the past two decades. The large metropolises of East Asia have had decades of experience with private sector participation in the provision of heavy metro services. The design of these public–private partnerships (PPP) are varied. The diverse experiences of Tokyo, Hong Kong, Singapore and Beijing contain valuable lessons for other cities. Using a case study approach, this paper discusses three features of urban rail transitdevelopments in the context of East Asian cities, viz., farebox recovery, land value capture mechanisms, and vertical structure of the industry. Super vertical integration between rail …
The Geopolitics Of Rare Earth Elements: Emerging Challenge For U.S. National Security And Economics, Bert Chapman
The Geopolitics Of Rare Earth Elements: Emerging Challenge For U.S. National Security And Economics, Bert Chapman
Libraries Faculty and Staff Scholarship and Research
Rare earth elements (REE) contain unique chemical and physical properties such as lanthanum, are found in small concentrations, need extensive precise processes to separate, and are critical components of modern technologies such as laser guidance systems, personal electronics such as IPhones, satellites, and military weapons systems as varied as Virginia-class fast attack submarines, DDG- 51 Aegis destroyers, the F-35 Joint Strike Fighter, and precision guided munitions. The U.S. has some rare earth resources, but is heavily dependent on access to them from countries as varied as Afghanistan, Bolivia, and China. Losing access to these resources would have significant adverse economic, …
Constant Vigilance And The Fork In The Road, Philip Charles Zerrillo
Constant Vigilance And The Fork In The Road, Philip Charles Zerrillo
Asian Management Insights
Once upon a time, liberty was the ‘desired end result’ of constant vigilance. But in our fluid era of disruption, even this noble sentiment has been upended.
Heineken's Acquisition Of Asia Pacific Breweries: Accounting For Business Combinations And Ownership Interests, Pearl Hock Neo Tan, Chu Yeong Lim
Heineken's Acquisition Of Asia Pacific Breweries: Accounting For Business Combinations And Ownership Interests, Pearl Hock Neo Tan, Chu Yeong Lim
Research Collection School Of Accountancy
On July 20, 2012, Heineken, a Dutch brewery offered S$5.125 billion (Singapore dollars; approximately US$4.1 billion) to buy Asia Pacific Breweries Ltd (APB; formerly, Malayan Breweries Limited) from its Singapore-based joint venture partner, Fraser and Neave, Limited. (F&N). At that point, Heineken and F&N had joint control over APB through the joint venture vehicle Asia Pacific Investments Pte Ltd (APIPL). Brewery business under the joint arrangement had moved on quite predictably from the time APB was formed in 1931. However, the calm changed to high drama when Thai Beverage, owned by one of Thailand's tycoons, made a bid for F&N …
Towards New Weather And Climate Baselines For Assessing Weather And Climate Extremes, Impacts, And Risks, Fiona Williamson, Rob Allan, Roseanne D'Arrigo
Towards New Weather And Climate Baselines For Assessing Weather And Climate Extremes, Impacts, And Risks, Fiona Williamson, Rob Allan, Roseanne D'Arrigo
Research Collection College of Integrative Studies
Initiatives to recover (sourcing, imaging, digitizing) historic datasets for generating more accurate longterm climate models have only gained momentum over the last decade, despite a long precedent of compelling arguments as to the value of historic weather observations (Le Roy Ladurie, 1972; Lamb, 1977). Although such work is relatively well established in Europe, the United States, China, and Japan; Southeast Asia currently has a dearth of data rescue initiatives with a long historical focus. The reasons behind this include a perception of the paucity of surviving data; the scattered nature of data due to shifts between colonial rule and independence …
The Flow Of Funds In Asean, Philip C. Zerrillo
The Flow Of Funds In Asean, Philip C. Zerrillo
Research Collection Lee Kong Chian School Of Business
In his novel, Memoirs of a Geisha, Arthur Golden wrote, “Water can carve its way even through stone. And when trapped, water makes a new path.” Something similar seems to be happening with the flow of funds in ASEAN.
Doctor's Duty Of Disclosure And The Singapore Court Of Appeal Decision In Hii Chii Kok: Montgomery Transformed, Kee Yang Low
Doctor's Duty Of Disclosure And The Singapore Court Of Appeal Decision In Hii Chii Kok: Montgomery Transformed, Kee Yang Low
Research Collection Yong Pung How School Of Law
The subject of a doctor’s duty of care to his patient, especially as regards the giving of advice, is a controversial one. In recent times, the courts and the medical professions in several jurisdictions have given their varying responses. In the Hii Chii Kok case, the Singapore Court of Appeal was faced with the difficult challenge of whether to and, if so, how to change the law. The judgment is as complex as it is important.
Creating A Great Workplace For All Singapore: First Steps For Business Leaders, Richard R. Smith, Benjamin Ho
Creating A Great Workplace For All Singapore: First Steps For Business Leaders, Richard R. Smith, Benjamin Ho
Research Collection Lee Kong Chian School Of Business
In a highly competitive business world, the pressure for bottom-line results can be intense – sometimes at the expense of a positive workplace environment. Yet, it seems there are organizations that not only do well, but also have people who trust their leaders, possess deep pride in their work and organizations, and take genuine pleasure in working with their colleagues.
The Evolution Of Singapore Citizenship, Tan K. B. Eugene
The Evolution Of Singapore Citizenship, Tan K. B. Eugene
Research Collection Yong Pung How School Of Law
In a commentary, SMU Associate Professor of Law Eugene Tan noted that Singaporeans must continue to embrace citizenship as not just a bundle of rights and privileges but to embrace it as an overarching civic identity that unites Singaporeans regardless of their backgrounds. It is this sense of unity that will make citizenship more than a legal status but a powerful unifying force in a turbulent world marked by identity politics. He also believed that allowing dual citizenship should be a matter of last resort. Even then, the legalisation of dual citizenship should only occur when Singapore is confident that …
A Wide Anticommunist Arc: Britain, Asean, And Nixon's Triangular Diplomacy, Wen-Qing Ngoei
A Wide Anticommunist Arc: Britain, Asean, And Nixon's Triangular Diplomacy, Wen-Qing Ngoei
Research Collection School of Social Sciences
President Richard Nixon’s triangular diplomacy succeeded because a “wide anticommunist arc” of U.S. allies in Southeast Asia had confined the influence of both China and the USSR to the Indochinese states. Beijing and Moscow welcomed détente with Washington in order to accommodate to de facto U.S. hegemony in the region.
Volatility Spillovers And Linkages In Asian Stock Markets, Hwee Kwan Chow-Tan
Volatility Spillovers And Linkages In Asian Stock Markets, Hwee Kwan Chow-Tan
Research Collection School Of Economics
Diebold-Yilmaz spilloverindexes are computed for weekly return volatilities based on daily benchmarkstock indexes of US, UK and ten Asian countries. We found (i) the strengthening ofoverall volatility spillovers is not a temporary surge but persisted after thecrisis; (ii) the susceptibility ofindividual Asian stock markets to inward volatility transfers is linked to itsdegree of openness; and (iii) the Asian bourses are becoming more importantemitters of financial shocks since the crisis. Rolling regressions on volatilitylinkages reveal the relative dominance of the US over the Japanese and Chinesebourses, and the level of influence on Asian stock markets from the Chinesebourse has risen to …
Tony Tan [Singapore, President, Minister For Defence, Education], Tony Tan
Tony Tan [Singapore, President, Minister For Defence, Education], Tony Tan
Digital Narratives of Asia
Tony Tan Keng Yam, the seventh President of Singapore and Commander-in-Chief of Singapore Armed Forces, tells DNA about his most satisfying aspect of work with the army, and the most challenging portfolio in education. He describes the impact of the changing media environment and citizens' aspirations, disclosing the rationales of some policies he had implemented.
Geopolitics Of Rare Earth Elements, Bert Chapman
Geopolitics Of Rare Earth Elements, Bert Chapman
Libraries Faculty and Staff Presentations
Rare earth elements (REE) contain unique chemical physical properties such as lanthamum, are found in small concentrations, need extensive precise properties to separate, and are critical components of modern technologies such as laser guidance systems, personal electronics such as IPhones, satellites, and military weapons systems as varied as Virginia-class fast attack submarines, DDG-51 Aegis destroyers, the F-35 Joint Strike Fighter, and precision guided munitions. The U.S. has some rare earth resources, but is heavily dependent on access to them from countries as varied as Afghanistan, Bolivia, and China. Losing access to these resources would have significant adverse economic, military, and …
The Urban Farmer, Singapore Management University
The Urban Farmer, Singapore Management University
Perspectives@SMU
Bjorn Low left a high-flying advertising job to reshape the urban, agricultural, and social enterprise landscapes in his native Singapore
Why Expanding Hong Kong Disneyland Is Important, Singapore Management University
Why Expanding Hong Kong Disneyland Is Important, Singapore Management University
Perspectives@SMU
The expansion plan of Hong Kong Disneyland has been a highly controversial topic in Hong Kong. Local lawmakers have criticised the government of taking a weak stance in the “unequal deal” with the US firm.