International and Area Studies Commons^™

Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.

Transnational Corporate Governance Codes: Lessons From Regulating Related Party Transactions In Hong Kong And Singapore, Christopher C. H. Chen, Wai Yee Wan

Research Collection Yong Pung How School Of Law

Many jurisdictions around the world, includingAsia, have corporate governance codes largely based on the transnational codedrafted by the Organisation for Economic Cooperation and Development (OECD).The core ideas underpinning the OECD’s principles of corporate governance are boardindependence and proper management of conflicts of interest. These ideas, drawnfrom the Anglo-American model of corporate governance, are designed to protectcompanies and their shareholders. However, the question remains as to whether atransnational corporate governance code is always appropriate and effective, particularlywhen the kinds of companies listed on the stock exchange significantly differfrom the Anglo-American model. In this article, we examine Hong Kong andSingapore, two Asian …

Symposium On Pofma: Parliamentary Debates About Pofma – Hansard Beyond Statutory Interpretation?, Benjamin Joshua Ong

Research Collection Yong Pung How School Of Law

The issue of a legislative response to falsehoods first drew public attention when the Select Committee on Deliberate Online Falsehoods held its public hearings. This public attention was renewed when the Protection from Online Falsehoods and Manipulation Act (“POFMA”), in Bill form, was unveiled. Questions arose among both the public and MPs about whether POFMA would grant the Government power to stifle academic research, journalism, or the expression of opinion, as well as whether it would be difficult for an individual to seek recourse against an allegedly wrongly made Direction.This post focuses not with the substance of these issues (important …

Environmental Pollution Control In Singapore: The Intersection Of Torts, Statutes, Regulations And Community Norms, Gary Kok Yew Chan

Research Collection Yong Pung How School Of Law

Singapore is a land-scarce, densely populated, urbanized and technology-driven society. Despite her image as a clean and green environment, serious challenges remain to keep environmental pollution at bay. Both private and public laws, whether based on statutes or common law, as well as a host of regulations and community norms collectively regulate environmental pollution in Singapore. Statutory provisions targeting environmental pollution rely on criminal punishment, administrative measures and also compensatory damages awarded to victims in the event of breaches of specified statutory duties. The Environmental Pollution Control Act 1999, together with the implementing subsidiary legislation, seeks to minimise or mitigate …

Taking A Journey On Research Data Management In Singapore, Pin Pin Yeo, Danping Dong

Research Collection Library

The journey that SMU Libraries undertook for research data management is described.

Getting Personal, Ching Yann Ho

Research Collection Institute of Service Excellence (2007-2024)

Ho Ching Yann of Triceratops shares how being candid and sincere with customers sets her apart from the competition.

Practising Empathy, Kate Low

Research Collection Institute of Service Excellence (2007-2024)

Kate Low of Perk by Kate talks about how prioritising customer relationships has kept her at the forefront of Singapore’s lingerie scene.

Service For Millenials, Joan Chang

Research Collection Institute of Service Excellence (2007-2024)

Joan Chang of Lloyd’s Inn relates the importance of branding for a younger audience and the changing landscape of service in boutique hospitality.

Comparing The International Commercial Courts Of China With The Singapore International Commercial Court, Zhengxin Huo, Yip Man

Research Collection Yong Pung How School Of Law

The article critically reviews the litigation framework of the Chinese International Commercial Court("CICC') using a comparative approach, taking as a benchmark the Singapore International Commercial Court ("SICC')--another Asian international commercial court situated within the Belt and Road Initiative ("BRI') geography. It argues that the CICC, despite being lauded as a visionary step toward an innovative, efficient and trustworthy dispute resolution system, does not live up to those grand claims on closer scrutiny. The discussion shows that the CICC is in many respects insular and conservative when compared with the SICC. The distinctions between the two litigation frameworks may be explained …

Cooling Measures And Housing Wealth: Evidence From Singapore, Wolfgang K. Hardle, Rainer Schulz, Taojun Xie

Research Collection Lee Kong Chian School Of Business

Excessive house price growth was at the heart of the financial crisis in 2007/08. Since then, many countries have added cooling measures to their regulatory frameworks. It has been found that these measures can indeed control price growth, but no one has examined whether this has adverse consequences for the housing wealth distribution. We examine this for Singapore, which started in 2009 to target price growth over ten rounds in total. We find that welfare from housing wealth in the last round might not be higher than before 2009. This depends on the deflator used to convert nominal into real …

Fractured Lives, Newfound Freedoms? The Dialectics Of Religious Seekership Among Chinese Migrants In Singapore, Orlando Woods, Lily Kong

Research Collection School of Social Sciences

This paper explores the negotiations involved in the process of Chinesemigrants converting to Christianity in Singapore. For many Chinesepeople, migration involves being exposed to religion for the first time,and for some, it involves them converting to Christianity. In Singapore,the conversion of Chinese migrants to Christianity occurs in a context of‘shared’ Chinese ethnicity, which can provide both bridges and barriersto the formation of Chinese Christian identities and communities. This‘shared’ ethnicity causes many Christian groups in Singapore to targetChinese migrants in their evangelisation efforts, which can result inmigrant and non-migrant Chinese communities being formed andfractured through religion. Drawing on qualitative data, four …

Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.

Counselling Referral For University Students: A Phenomenological Study From The Teachers’ Perspective, Poh Yaip Steven Ng, Yee Lin Ada Chung

Research Collection School of Social Sciences

This small-scale pilot study analysed the input of two university teachers regarding their approaches, attitudes and understanding regarding counselling referrals for students in a university setting in Singapore. Data were collected through semi-structured interviews. Using interpretative phenomenological analysis, four main categories of themes were defined from the findings: referral procedures, challenges/difficulties, support and awareness. The academic teaching staff has an important role in the holistic development of students by helping them obtain counselling referrals. The key issues raised are outlined for consideration by policymakers, academic teaching staff and practitioners both within and outside of Singapore. The findings are discussed, including …

The Theoretical Foundations Of Judicial Review In Singapore, Wei Yao, Kenny Chng

Research Collection Yong Pung How School Of Law

Thetheoretical foundation of judicial review of administrative action has been thesubject of fierce debate among English scholars: the source jurisdiction ofmuch of public law in Singapore. In contrast, there is comparatively littleattention paid to the question of the particular theoretical foundations ofjudicial review in Singapore. Indeed, there is an inclination in Singapore caselaw and academia towards importing English theories of judicial review. Accordingly,this paper aims to contribute to the formulation of a proper theoreticalfoundation for judicial review in Singapore. It argues that with a proper understanding of the competing Englishtheories of judicial review, it will be apparent that they are …

Taxing "All Other Income" In Singapore And Malaysia, Vincent Ooi

Research Collection Yong Pung How School Of Law

Section 10(1)(g) of the Singapore Income Tax Act is a ‘sweeping-up’ provision which catches all income not falling under sections 10(1)(a)–(f). More than 50 years after its introduction, the application of section 10(1)(g) is still unclear despite the test laid out in IB v CIT. This article notes that the current jurisprudence is limited to cases involving gains or profits from the disposal of assets. It argues that the reliance on the Australian Myer Emporium test in IB v CIT was misplaced and that the section 10(1)(g) test should not have a sole focus on intention. Rather, it proposes a …

How To Address The Ai Governance Discussion? What Can We Learn From Singapore’S Ai Strategy?, Nydia Remolina Leon, Josephine Seah

Centre for AI & Data Governance (2019-2025)

The following research piece explores how Singapore is addressing the AI Governance discussion. First, the document broadly provides some background to the Singapore’s AI strategy; second, it explains exactly what the Model AI Governance Framework is and how Singapore is addressing the AI Governance discussion; third, it compares Singapore’s approach with other jurisdictions’ and how important it is to contribute to the international debate on AI governance; and fourth, the document mentions some challenges ahead and observations on what is missing from current conversations about AI.

Berita Summer 2019, Dominik M. Müller

Berita

Letter from the Chair ... 2

Announcement ... 3

Prizes: John A. Lent Prize 2019 Commendation & Ronald Provencher Grant ... 3–4

Panel Reports: AAS Annual Conference 2019 (Denver, CO) ... 5–12

Article: “To Harmonize or Not Harmonize? Shariah Criminal Law in Malaysia” (Kerstin Steiner) ... 12–14

Article: “Reflections from the Field: On a Quest to Save the Poor: a Day in a “Zakat Camp” (Tímea Gréta Biró) ... 14–17

Article: “A Contemporary Ghost Story: The Tale of the Pontianak” (Rosalia N. Engchuan) ... 17–19

Book Review: Through Turbulent Terrain: Trade of the Straits Port of Penang (Loh, Wei Leng …

School Of Law Annual Report 2018: Embracing Change In An Evolving World, Singapore Management University

SMU Corporate Reports

The Annual Report highlights the School of Law’s modest achievements and developments over the past year, as well as the substantive impact of these initiatives.

Singapore, Tan K. B. Eugene

Research Collection Yong Pung How School Of Law

The Singapore Government recognises and is committed to legal aid as an integral part of access to justice. Sixty years ago in 1958, Singapore was the first country in Southeast Asia to enact a legal aid scheme, which provided for the establishment of the Legal Aid Bureau (LAB) to provide civil legal aid to persons of limited means. Over the course of independent Singapore’s history, legal aid as part of the overall access to justice has broadened significantly. Members of Parliament make regular calls for more people to qualify and receive government-funded legal aid. The government regards access to justice …

Why And How Public Trust Matters, David Chan

Research Collection School of Social Sciences

To build high trust cities, governments need to better understand the relationships linking people, leaders and the cities they inhabit. Behavioural scientist Professor David Chan explains the psychology of public trust.

Volumetric Optimization Of Freight Cargo Loading: Case Study Of A Smu Forwarder, Tristan Lim, Michael Ser Chong Ping, Mark Goh, Shi Ying Jacelyn Tan

Research Collection School Of Computing and Information Systems

Purpose: Freight forwarders faces a challenging environment of high market volatility and margin compression risks. Hence, strategic consideration is given to undertaking capacity management and transport asset ownership to achieve longer term cost leadership. Doing so will also help to address management issues, such as better control of potential transport disruptions, improve scheduling flexibility and efficiency, and provide service level enhancement.Design/methodology/approach: The case company currently hastruck resource which is unprofitable, and the firm’s schedulers are having difficulty optimizing the loading capacity. We apply Genetic Algorithm (GA) to undertake volumetric optimization of truckcapacity and to build an easy-to-use platform to help …

Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2019 marks the 13th year of measurement for the CSISG national study.

Singapore's Latest Efforts At Regulating Online Hate Speech, Siyuan Chen, Chen Wei Chia

Research Collection Yong Pung How School Of Law

The introduction of the Protection from Online Falsehoods and Manipulation Act (POFMA) has been generating considerable debate and feedback. Some of the concerns raised include whether the bill unduly restricts the freedom of expression. In focusing on the hate speech provisions of the POFMA, this legislation comment situates the criticisms within the larger framework of international human rights law and international practices and proposes some ways forward to improve the regulatory framework for online hate speech.

Tort Law, Amirthalingam Kumaralingam, Gary Kok Yew Chan

Research Collection Yong Pung How School Of Law

There were over 40 torts cases in 2019, of which just over half involved the tort of negligence. Unlike previous years, this year's review will deal only with the ten most significant judgments. A full list of torts cases is included at the end of this chapter for the convenience of readers. Of the ten cases, not surprisingly, five of them are claims in negligence. Of these, three involve medical negligence and two involve negligent misrepresentation causing economic loss. The remaining cases relate to claims under the tort of conspiracy, defamation, fraud (or deceit), malicious falsehood as well as nuisance …

Restitution, Man Yip

Research Collection Yong Pung How School Of Law

The year 2018 produced only a handful of cases on the law of unjust enrichment and restitution. However, two are seminal cases and of note to the entire common law world: Ochroid Trading Ltd v Chua Siok Lui1 (“Ochroid”) and Turf Club Auto Emporium Pte Ltd v Yeo Boong Hua2 (“Turf Club”). Ochroid dealt with the hotly debated topic of the illegality defence against a claim in unjust enrichment for the recovery of money paid pursuant to an illegal contract. Rejecting the newly formulated Patel v Mirza3 approach under English law, the Court of Appeal in Ochroid set Singapore law …

Public And Private Enforcement Of Corporate And Securities Laws: An Empirical Comparison Of Hong Kong And Singapore, Wai Yee Wan, Christopher C. H. Chen, Say H. Goo

Research Collection Yong Pung How School Of Law

Current scholarship emphasises the correlation between enforcement of corporate and securities laws and strong capital markets. Yet, the issue of how private and public enforcement may achieve the objectives of compensation and optimal deterrence remains controversial. While enforcement strategies have been studied extensively in the US and the UK, comparatively less attention is placed on Asia, where concentrated shareholdings are the norm. This study fills the gap by focusing on Hong Kong and Singapore, two leading international financial centres in Asia. Post Asian financial crisis of 1997, Hong Kong and Singapore have changed their laws to strengthen the private enforcement …

The Aging Of A Young Nation: Population Aging In Singapore, Rahul Malhotra, Andre M. Muller, Su Aw, Gerald Choon Huat Koh, Yin-Leng Theng, Stephen James Hoskins, Chek Hooi Wong, Chunyan Miao, Wee-Shiong Lim, Chetna Malhotra, Angelique Chan

Research Collection School Of Economics

The juxtaposition of a young city-state showing relative maturity as a rapidly aging society suffuses the population aging narrative in Singapore and places the “little red dot” on the spotlight of international aging. We first describe population aging in Singapore, including the characteristic events that shaped this demographic transition. We then detail the health care and socioeconomic ramifications of the rapid and significant shift to an aging society, followed by an overview of the main aging research areas in Singapore, including selected population-based data sets and the main thrust of leading aging research centers/institutes. After presenting established aging policies and …

Keep Calm And Collaborate For Impact, Gulcin Cribb

Research Collection Library

No abstract provided.

Small Data, Small Steps: Lessons From Assessing The Investment Studio, Jiaxin Low

Research Collection Library

Singapore Management University’s (SMU) Li Ka Shing Library was renovated in 2014. During the renovation, the Investment Studio was created within the library to house high-end financial databases such as Bloomberg and Thomson Reuters (now Refinitiv). Usage of the space was assessed using quantitative and qualitative data, comparing the first academic terms across two academic years, 2017 and 2018. The data provided evidence to support anecdotal evidence and library staff’s knowledge and observation. The assessment resulted recommendations for further action. It also provided opportunity to engage with users and stakeholders of this unique space.

Infiltrating The Business School … How We Lounged Our Way!, Sumita Govindan, Redzuan Abdullah, Rajendra Munoo

Research Collection Library

The Business Librarians Team at SMU Libraries tested out embedded librarianship at the School of Business. The objectives were to: a. Bring closer support for faculty, especially in research productivity, teaching and information needs to where they are and when they need help. b. Be available for face-to-face consultation with faculty, staff and postgraduate students. c. Build a closer working relationship with the LKCSB community.