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Check It Out: Analyzing The Checkout Experience Of Small Business E-Commerce Websites, Janet Lovera

Undergraduate Honors Thesis Collection

There is limited research available aimed at identifying specifically how a small business shopper may experience different pain points during checkout in comparison to well-known retail websites and the layout of their e-commerce websites. Enlightened by the Technology Adoption Model and the concept of consumer trust, the purpose of this research is to determine similar characteristics across small business e-commerce websites to identify common pain points for users, or simply what small businesses lack regarding common elements that ease the checkout experience for consumers. From these insights, elements within the checkout experience can be compared to the pain points of …