Other Communication Commons^™

Leading The Temporary Workforce: Leadership Communication And Adaptation Among Seasonal Employees, Alfred Kwabena Obiri

Theses and Dissertations

Seasonal employees constitute an essential yet understudied workforce sustaining organizational operations during peak demand periods across industries. Despite the growing organizational reliance on temporary employees, organizational communication studies have primary focused on permanent employees with extended socialization periods, leaving important questions about how leadership communication operates in compressed timeframes inadequately addressed. This qualitative study examined how leadership communication practices shape seasonal employees’ adaptation, belonging, and morale within the temporal constraints characteristic of temporary employment. Drawing on organizational socialization theory, leader-member exchange theory and cultural dimensions, this study employed semi-structured interviews with 19 seasonal employees across hospitality, camp, retail, and education …

Creating "An Exemplar Of A Better World": A Dialogic Analysis Of Academic Freedom Surrounding Columbia University Activism From 2023-2025, Ellanore Foltz

Theses and Dissertations

From October of 2023 to August 2025, the community at Columbia University engaged in a series of debates regarding the meaning of academic freedom. Academic freedom, first institutionalized in the United States during the first world war, has shifted over the decades as the purpose of higher education and the threats to higher education changed. In recent years, campus protests regarding Israel and Palestine have sparked new debates about academic freedom that reflect ongoing and sometimes fundamental disagreements about higher education. This study utilizes Relational Dialectics Theory (RDT; Baxter, 2011) to explore the interplay between different discourses of academic freedom …

Customers' Perceptions Of Customer Service After The Covid-19 Pandemic, Marissa Young

Theses and Dissertations

This thesis examines how customers perceive customer service after the COVID-19 pandemic, using qualitative data from an open-ended survey to evaluate how expectations, experiences, and the meaning of service have shifted. The findings demonstrate that consumers view customer service as a holistic process influenced by interpersonal communication, operational efficiency, product availability, and pricing transparency. Participants emphasized both positive and negative encounters, stating that the COVID pandemic fostered lowered expectations due to staffing shortages and work stress, while also remaining observant of service inconsistencies. These results relate to theories of service quality, emotional labor, and organization-public relationships by illustrating how crisis …

A New Theater For Age-Old Social Patterns: An Exploratory Study Of Interpersonal Dynamics And The Overlay Of Gender Within Ai Companionship, Miriam Wolff

Theses and Dissertations

The emergence of artificial intelligence (AI) companions fundamentally shifts the landscape of interpersonal communication, introducing artificial entities as relational partners rather than mere facilitators of human-to-human interaction. This exploratory study examines the interplay of machine gendering, self-disclosure, perceived partner responsiveness (PPR), and interpersonal satisfaction within human-AI interactions. Participants engaged in conversations with gendered AI companions through the program Replika, completed structured surveys, and participated in qualitative interviews. Findings indicate that users' willingness to self-disclose was influenced by their perceptions of AI responsiveness, while gendered characteristics of AI significantly shaped user expectations and communication patterns. Specifically, users often attributed distinct personality …

The Uses And Gratifications Of Social Audio-Focused Apps: A Case Study Of The Clubhouse Application, Dalia Abdelhamid Younes

Theses and Dissertations

Social audio has recently emerged recently as a new form of social media based on voice. It spread rapidly through the Clubhouse application, which became a significant trend during the COVID-19 pandemic. The study aims to explore Egyptian content creators' motivations to join Clubhouse, study their motivations to produce their content, and identify the gratifications obtained from using this application. It also seeks to investigate the application`s sustainability within the Egyptian context by outlining the challenges faced by the Egyptian content creators. The study employs the uses and gratifications theory, conducting in-depth interviews with 17 Egyptian content creators. The findings …

The Parasocial Experiences Of Twitch Streamers, Ashley Adamian

Theses and Dissertations

The literature surrounding parasocial relationships (PSRs) has been expansive but lacks the perspective of how parasocial relationships can impact the media figure in certain contexts, specifically in regard to Twitch livestreamers and their communities. Previous research has examined how PSRs fulfill certain roles in the individual’s life, as well as some aspects that affect the relationship, such as the strength and development of the relationship. Previous research has concluded that stronger PSRs can develop from livestreaming platforms such as Twitch. This study investigates the relationship between Twitch livestreamers and PSRs. Through semi-structured interviews with seven participants, this study finds the …

"Maybe I Shouldn't Have Worn Such High Heels" Examining Self-Presentation Expectations For Corporate Women Using Communication Theory Of Identity, Taylor E. Mack

Theses and Dissertations

The present study examines how corporate women use self-presentation in the workplace to communicate professionalism. The study utilizes Communication Theory of Identity (CTI) to consider the self-presentation experiences of corporate women. CTI identifies four identity layers: personal, relational, enacted, and communal, which interact and influence each other as individuals attempt to define themselves. Through semi-structured, in-depth interviews with corporate women, the present study found the following results: women often receive communication regarding self-presentation standards from peers rather than formal policies, self-presentation expectations have become more casual and diverse, women still encounter challenges resulting in the need to (re)negotiate their identity, …

Between Rock And A Hard Place: Rock On The Border Between Nations And Cultures, Jose Sanchez

Theses and Dissertations

Laredo, Texas has a vibrant rock music scene that has developed since the late 1960s. However, there was a time during the 1980s and early 1990s that live rock music venues were very few, and local rock bands were relegated to holding private events if they wished to perform. The history of live rock music in Laredo and its resurgence during the 1990s and 2000s was explored through interviews with local musicians, examining the role the Internet, social media, and online music platforms have played in propagating it in recent years. The result is a better understanding of this transnational …

Screening Heuristics For The Evaluation Of Covert Network Node Insertion Scenarios, Andrew E. Pekarek

Theses and Dissertations

The majority of research on covert networks uses social network analysis (SNA) to determine critical members of the network to either kill or capture for the purpose of network destabilization. This thesis takes the opposite approach and evaluates potential scenarios for inserting an agent into a covert network for information gathering purposes or future disruption operations. Due to the substantial number of potential insertion scenarios in a large network, this research proposes three screening heuristics that leverage SNA measures to reduce the solution space before applying a simple search heuristic.

Collaboration In The Technical Communication Classroom: Negotiating Team Contracts In A Pwi, Alyssa Herman

Theses and Dissertations

As TPC teacher-scholars, we must acknowledge the overwhelming Whiteness of our field and the racism, ableism, and sexism inherent in our institutions. We must actively work toward inclusivity and socially just collaborations in our classrooms by encouraging dominant-identified students to confront their privileges and implicit biases in order to better engage with historically marginalized students. With that said, this thesis examines how teacher-scholars might take up a cultural-rhetorical approach to teaching TPC and how we might negotiate team contracts in PWIs. Firmly situated within the social justice turn, Herman draws from both feminist disability theory and critical race theory to …

Examining The Needs Of First-Generation Students, Ashley A. Mayer

Theses and Dissertations

First Generation Students at Columbus State University identify as having a lack of resources that are helpful to them. This research paper analyzes the problems faced by first generation college students at Columbus State University. These needs were assessed using an electronic survey that was distributed to first generation students. The proposed goals are based around supporting the academic and social well-being of FGS at CSU. A set of strategies and tactics are proposed for reaching these goals.

#Digitalactivism: Examining #Yesallwomen And Teaching Social Media Activism In Technical Communication, Karishma Verma

Theses and Dissertations

In May 2014, 22-year-old Elliot Rodger killed six people and injured fourteen others near

the University of California campus in Santa Barbara. A “hatred of women” was cited as the

reason for his crimes. This incident inspired the hashtag movement #YesAllWomen on social

media. Users shared examples of how although “not all men” engage in violent behaviors that

Rodger exhibited, all women go through their lives fearing. This thesis uses a technofeminist

framework to examine how the #YesAllWomen movement functioned as an online social

movement on Twitter to encourage conversation as well as promote change. I also discuss how

technical …

Enabling Pain, Enabling Insight: Opening Up Possibilities For Chronic Pain In Disability Rhetoric And Rhetoric And Composition, Hilary Selznick

Theses and Dissertations

In the dissertation “Enabling Pain, Enabling Insight: Opening up Possibilities for Chronic Pain in Disability Rhetoric and Rhetoric and Composition,” Hilary Selznick argues that pain is rhetorical, accessible, and communicable to those without the lived experience of chronic pain. Additionally, she argues for the necessity of considering chronic pain as a disability and not merely as a symptom of a disability. In order to make these arguments possible, Selznick crafts a political-relational-rhetorical methodology that challenges restrictive models of disability and theoretical and commonplace assumptions that pain is resistant to language. Specifically, Selznick’s methodology, which combines disability scholar and activist Alison …

Restoration, Shannon M. Slaight-Brown

Theses and Dissertations

The marks I make in clay have different characteristics, and the physical mark of one’s fingertips or visual record of the hand is personal and intimate. This visible activity is the evidence of my constant presence and control within each object. Its repetitive meditation produces a private relief from my persistent anxieties. This exploration for me is not only visual, but also physical. This is the start of my infatuation with the idea of pattern. It has its own discrete visual language and modes of communication; and through my research I am developing a method of intercommunication.

Technical Communication As Teaching: A Grounded Theory Study Of Cognitive Empathy And Audience Engagement Among Computer Science Majors In A Technical Communication Classroom, Robert Michael Rowan

Theses and Dissertations

This dissertation is a grounded theory study of empathy, ethical awareness, and audience engagement activities in students in a technical writing service course. The course was designed around an empathy-oriented approach to teaching technical writing and writing research. The students are primarily computer science majors, and the teaching methods include a genre and writing research approach as well as the use of an extended metaphor of technical communication as a form of teaching. Findings indicate that students respond to the metaphor by drawing upon positive and empathetically-informed models of teachers and teaching to guide how they would work with and …

Expanding Eco-Visualization: Sculpting Corn Production, Jennifer E. Figg

Theses and Dissertations

This dissertation expands upon the definition of eco-visualization artwork. EV was originally defined in 2006 by Tiffany Holmes as a way to display the real time consumption statistics of key environmental resources for the goal of promoting ecological literacy. I assert that the final forms of EV artworks are not necessarily dependent on technology, and can differ in terms of media used, in that they can be sculptural, video-based, or static two-dimensional forms that communicate interpreted environmental information. There are two main categories of EV: one that is predominantly screen-based and another that employs a variety of modes of representation …

A Measure Of Social Behavior In Team-Based, Multiplayer Online Games: The Sociality In Multiplayer Online Games Scale (Smog), Chelsea M. Hughes

Theses and Dissertations

Video games have become a new platform for social interaction. I review the sociality of video games and the relationship between virtual- and real-world behaviors. I review and address the pros and cons of methods of measuring social behavior. Finally, I present two studies drawn from internet populations. In Study 1 (N = 250), I develop a scale, The Sociality in Multiplayer Online Games Scale (SMOG), which measures the frequency of social gaming behaviors in team-based, multiplayer online games. I hypothesized these to align on dominance and affiliation dimensions of social interaction (Kiesler, 1982). In Study 2 (N …

Defining Leadership: Understanding Desired Traits Of Leaders, Alex Acton

Theses and Dissertations

What do people want from leaders? That question has been asked for generations. In recent history, a huge growth in leadership studies has produced a wealth of information on this topic, but because of the multitude of publications, there are now many competing schools of thought about what qualities make a great leader. This paper seeks to understand the qualities that people look for in leaders and to understand if any consistent patterns emerge from these desired traits. This is done through two avenues.

Firstly, a survey of the existing leadership publications in several different established leadership genres provides an …

Assessment Of Customer Perceptions Of The Hazardous Materials Pharmacy, Sean M. O'Brien

Theses and Dissertations

The Air Force began operations of a Hazardous Material Pharmacy (HMP) in the late 80s. This thesis identifies causes of positive and negative perceptions of the HMP among its customers. Focus groups were used to determine customer perceptions. Several Total Quality Management (TQM) tools were used in this analysis. Brainstorming was used to generate customer perceptions. Affinity diagrams were used to group data into meaningful categories. Interrelationship digraphs were used to determine influence among causes of perception and to rank the causes of perception. This study showed that lack of clear policy and support of the HMP were the leading …

Perceptions Of Coherence And Usability In Environmental Impact Documents As Functions Of Visual And Linguistic Cues, Ronald B. Shankland

Theses and Dissertations

Environmental impact statements (EISs) are prepared so decision makers can consider the potential environmental impacts of a proposed action. The National Environmental Policy Act mandates that EISs be clear, concise, and to the point so decision makers and the lay public can understand them, however, several authors assert these documents do not meet this requirement. To examine the usability of EISs, a 1994 AFIT GEEM student, Jill A. Easterly, altered visual and linguistic discourse elements in portions of sample ElSs and then a pool of readers answered objective questions about passages from these EISs. Easterly measured the effect of presence …